8/10 – Bien
Laura
Voyage de couple
23 avr. 2025
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a wonderful time at Acro Suites for our honeymoon. The setting is absolutely stunning, and we truly appreciated the attention to detail in both the hotel’s overall design and the decor of our room.
The dining experience was another highlight, with refined and high-quality cuisine, especially at Cremnos, which we thoroughly enjoyed. The staff was warm, welcoming, and attentive throughout the stay, which added to the charm of the experience.
We did encounter a few issues that we feel should not happen in a hotel of this standing. There was no functional Wi-Fi for over 24 hours and we had to rely on a backup network for the entire duration of our stay across all our devices. This made it impossible to use features like screen mirroring on the TV. We also experienced issues with the smart TV itself, particularly with apps like Netflix, which never worked properly.
These are minor issues, but in a luxury establishment, they do impact the overall experience.
Our main disappointment, however, was the unwelcoming attitude of one of the front desk managers (a blonde woman, possibly in charge of the reception team). Unlike all other members of the staff who were genuinely kind and helpful, her coldness and lack of hospitality throughout our stay were quite striking.A smile and a sense of warmth would go a long way in making guests feel valued – something we sadly did not feel from her.
Despite this, our overall experience was positive and we would still recommend Acro Suite.
Laura
Séjour de 7 nuits en avril 2025
