Malecon San Miguel Tours and Activities

Over the last 6 years we've stayed at El Cid several times. We loved the property's close proximity to Cozumel city center, restaurants and shopping. We loved the boutique feel, the service, the resort cleanliness, watching the cruise ships come and go. While it doesn't have a great beach the water is nice and the snorkeling is okay. Our last two trips in the last year have been full of loud construction, out of order elevators, more day pass cruisers (some loud and obnoxious) taking up the few shaded beach chairs and eliminating the quiet charm of the small oasis. Service has definitely gone down hill and this last trip it was even hard to secure a beach towel! (Seems slight but when you don't have a beach towel to dry with and lay on it is inconvenient. Guest rooms are clean and they all face the ocean. A few days of our trip we vacated our room for maid service then had to ask to have our room cleaned. We love CZM but our next trip we may venture out and try to find a new go-to for our relaxing retreat as this last trip with all the construction and sharing the small beach with the cruisers wasn't very relaxing. Sadly it seems as if this property has been bought out by corporate.

Everything was great, but I want to give a special shout-out to all the hotel staff. Front desk, waiters, bartenders, cooks, housekeepers… everyone was doing an amazing job! You can truly see the effort, dedication, and kindness in the way they work. Thank you for making our stay so enjoyable!

Very lacking in entertainment and notification of entertainment