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The hotel is located in the historic town center beside the harbor. Many rooms have balconies with beautiful views of either the town or the harbor. The rooftop bar/ restaurant also has gorgeous views. We love staying here!
Edith
Stayed 1 night in Apr 2024
Response from Carmen S - Reservations on Apr 13, 2024
Dear Edith, Thank you for sharing your experience at the AC Hotel Malaga Palacio with the Expedia community. We appreciate your feedback and are delighted to hear that you had the chance to enjoy our privileged location in the city center with everything close by. We hope you choose to stay with us again whenever your travel needs bring you back to Malaga.
Great location and clean, modern rooms. Rooftop deck/bar has a fantastic view and tasty drinks.
Saundra
Stayed 2 nights in Apr 2024
Response from Carmen S - Reservations on Apr 10, 2024
Dear Saundra, Thank you for taking the time to send us your feedback. We are delighted that you chose to stay with us during your visit to Malaga. Best regards.
10/10 Excellent
Sharon Ann
Mar 28, 2024
Sharon Ann
Stayed 13 nights in Mar 2024
Response from Carmen - Reservations Agent on Apr 17, 2024
Dear Ms. Sharon, Thank you for sharing your experience at the AC Hotel Malaga Palacio.We appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Wonderful hotel with very friendly and helpful staff. A great location to explore central historic Malaga
Keith
Stayed 4 nights in Mar 2024
Response from Carmen S - Reservations on Mar 25, 2024
Dear Keith, Thank you for staying at the AC Hotel Malaga Palacio and sharing your experience. We hope you choose to stay with us again whenever your travel needs bring you back to Malaga. Best regards
Great location however there are two many steps up from the street to the lobby. Usually the door helps carry the luggage up and down. They should install a ramp.
EDWARD
Stayed 2 nights in Mar 2024
Response from Carmen S - Reservations on Mar 16, 2024
Dear guest. On behalf of the entire hotel team, I want to thank you for sharing about your last stay with us. We really appreciate your feedback. Please accept our apology for not meeting your expectations during your stay. We have passed on your comment to our team to keep improving our services. Best wishes
Response from Carmen S - Reservations on Mar 4, 2024
Thank you for sharing your experience.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We hope you choose to stay with us again whenever your travel needs bring you back to Malaga.
8/10 Good
Sau
Travelled with partner
Feb 29, 2024
Liked: Cleanliness, staff & service
Very good location. Friendly & helpful staff . Expect Breakfast has more varieties . Bright ,good street view breakfast room. Roof top Restaurant seating is cramped. Room soundproof isn’t good. The water from Bathroom Washing basin runs very weak. In our last 2 days stay received a hotel notice said the water isn’t potable which is disappointed.
Sau
Stayed 4 nights in Feb 2024
Response from Carmen S - Reservations on Mar 2, 2024
Dear guest,Thank you for sharing your feedback.We saw that you rated your overall satisfaction an “4”; however, we also noticed that there were several missed opportunities. We apologize for not meeting your expectations during your stay. The municipality has reduced water flow due to the current drought in the region. Additionally, your stay coincided with our maintenance work on the pipes and installations. We aim to provide an excellent guest experience and value your feedback. We would be delighted to welcome you back. Warmest regards
Response from Carmen S - Reservations on Feb 18, 2024
Dear guest, thank you for sharing your experience with Expedia community. We hope to see you next time in Málaga. Best regards,
10/10 Excellent
elizabeth
Feb 10, 2024
elizabeth
Stayed 2 nights in Feb 2024
Response from Carmen S - Reservations on Mar 21, 2024
Dear Elizabeth, all our team wants to thank you for sharing about stay in our hotel. It is always encouraging to hear positive feedback from you. We look forward to welcoming you next time. Warmest regards
Definately recommend the hotel, and the location is wonderful.
Rowie
Stayed 1 night in Feb 2024
Response from Carmen S - Reservations on Feb 9, 2024
Dear guest. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Best regards
Beautiful property very well situated. The only reason I didn’t give 5 stars was because the lack of parking.
Mayra
Stayed 4 nights in Jan 2024
Response from Carmen S on Feb 1, 2024
Thank you very much for sharing with us your experience at our hotel and thank you for your feedback, all the comments from our guests are very important to us so that we can improve our services and reach our goal. Kind regards
6/10 Okay
alexandra, Savage
Travelled with partner
Jan 7, 2024
Liked: Cleanliness, staff & service, amenities
The problem was tgat there air-conditioning in rooms wasnt working, only heat. We stayed over New Year, and the weather was watm al. It was very hot and uncomfrtable in the room uncomfor
alexandra
Stayed 3 nights in Dec 2023
Response from Carmen S - Reservations on Feb 1, 2024
Dear guest, in behalf of the entire team, we are sorry that you did not enjoy your stay as we would have liked. About A/C , I regret to inform you that we have air conditioning centralizer. That means that we have heating during winter and cool during summer. However, we would have really appreciated if during your stay you had informed us about this matter and we would have been more that happy to help you to resolve it. Thank you for taking the time to rate us and we look forward to seeing you again.
10/10 Excellent
Diamys
Jan 6, 2024
Diamys
Stayed 7 nights in Dec 2023
Response from Carmen S - Reservations Department on Feb 1, 2024
Thank you for your review. Your feedback helps us to improve our service. We look forward to welcoming you again.
We went to celebrate New years Eve in Malaga. Hotel was in a great location
Katriona
Stayed 4 nights in Dec 2023
Response from Carmen S on Feb 1, 2024
Dear Guest, thank you so much for taking the time to provide us with your feedback. We are very pleased that you have chosen to stay with us in a very special day! We look forward to welcoming you again! Best regards
Excellent place to stay! Centrally located. Would definitely come back here again.
Andrea
Stayed 6 nights in Dec 2023
Response from Carmen S on Dec 31, 2023
Dear guest, Thanks for your good review! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best regards,
Super stay. We had one issue and they sorted it out immediately.
Roger
Stayed 2 nights in Dec 2023
Response from Carmen S on Dec 18, 2023
Dear guest. We would like to thank you very much for sharing your experience with us and for giving us your feedback. All feedback from our clients helps us to improve our services and to achieve our aim of making our clients happy. We appreciate you choosing to stay with us. Best regards,
Dear guest. Thank you for sharing your experience at our hotel and your feedback. Your comment is very important to us so that we can improve our services. Best regards
Great location in Malaga! Staff very friendly and helpful. Rooms are clean and spacious. Will always try and stay here when in Malaga.
Carrie
Stayed 2 nights in Dec 2023
Response from Carmen S on Dec 15, 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay in our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear guest, thank you for taking the time to review us! Your comments are very important in helping us grow for the future. Thank you again for your feedback. Kind regards
Dear Guest, We would like to thank you for sharing your experience at our hotel. All the comments we receive from our customers are very important to us, as they help us to improve our services and to achieve our goal. Looking forward to welcoming you again!
Nothing bad to say here. The hotel was first class in everything and the effort that went into the Xmas decorations was amazing.
Paul
Stayed 2 nights in Dec 2023
Response from Carmen S on Dec 7, 2023
Dear guest, Thanks for your good review! Your feedback is integral to our ability to continue to improve our service. Also, we try to keep up with the Malaga Christmas spirit! Thank you again for your time and come visit us again soon! Best regards,
As usual very welcoming. Xmas decorations amazing.
Aurelia
Stayed 4 nights in Nov 2023
Response from Carmen S on Dec 6, 2023
Dear Guest, Thank you for sharing your experience with us and for giving us your feedback. We try to keep up with the Malaga Christmas spirit! We're glad you enjoyed it!
8/10 Good
Laisun
Dec 3, 2023
Liked: Cleanliness, staff & service
Hotel is really good.
Terrace restaurant is amazing. Good food and stunning views
Main down side. The bedrooms arw too hot and air con system does not cool
Laisun
Stayed 2 nights in Nov 2023
Response from Carmen S on Dec 6, 2023
Dear guest. Thank you for sharing your experience at our hotel and your feedback, all the comments from our guests are very important to us so that we can improve our services and achieve our goal of improvement. Your feedback has been shared with our entire team.
6/10 Okay
Gareth
Dec 3, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
There was a horrible smell throughout the hotel plus no air conditioning in rooms so the nights were terrible
Gareth
Stayed 2 nights in Nov 2023
Response from Carmen - Reservations on Dec 6, 2023
Dear guest, We apologise for the inconvenience. We would have liked to know the situation while you were staying with us so that we could have found a solution and made your stay more pleasant. Your comment is so important and we'll share it with the whole team for our own improvements in the future.best regards
The best rooftop bar in town, and very close to both the marina and the old town pedestrian areas. Clean quiet rooms, and the staff all speak English, which is helpful to this traveler.
William
Stayed 1 night in Nov 2023
Response from Carmen S on Nov 25, 2023
Dear Guest,Thank you for your great review! Your feedback helps us to improve our service. Thank you again for your time and please come back soon! Kind regards,
10/10 Excellent
Lerzan
Nov 23, 2023
Lerzan
Stayed 1 night in Nov 2023
Response from Carmen S on Nov 25, 2023
Dear Guest,Thank you for your review and for taking the time to rate us. We look forward to your next visit! Kind regards,
10/10 Excellent
William
Nov 22, 2023
William
Stayed 1 night in Nov 2023
Response from Carmen S on Nov 27, 2023
Dear Guest,We appreciate your feedback and would like to thank you for taking the time to rate us. Kind regards,
10/10 Excellent
Angela
Nov 19, 2023
Angela
Stayed 1 night in Nov 2023
Response from Carmen S on Nov 20, 2023
Dear guest, thank you so much for your feedback. We look forward to welcoming you again. Best regards
10/10 Excellent
Ricardo, Schertz
Travelled with family, Travelled with family and small children
Nov 14, 2023
Liked: Amenities
Property great location. A hotel was very nice and clean. And the staff was exceptionally nice, professional, and courteous.
Ricardo
Stayed 4 nights in Nov 2023
Response from Carmen S on Nov 19, 2023
We would like to thank you very much for sharing your experience with us and for giving us your feedback. All feedback from our clients helps us to improve our services and to achieve our aim of making our clients happy. We appreciate you choosing to stay with us. Best regards,
10/10 Excellent
patty
Travelled with partner
Nov 11, 2023
Liked: Cleanliness, amenities
Hotel is in excellent location to eateries, the beach, shopping, marina.
The staff at the hotell was wonderful and very helpful. Our flight arrived very early but the accommodated is and got us checked in early
patty
Stayed 2 nights in Nov 2023
Response from Carmen S on Nov 19, 2023
Thank you very much for sharing with us your experience at our hotel and thank you for your feedback, all the comments from our guests are very important to us so that we can improve our services and reach our goal: making our guests feel at home. We look forward to seeing you again in the future.
Dear Guest. All comments from our customers are very important to us in improving our service. We would like to thank you for taking the time to provide us with your valuable feedback. Kind regards
The staff at the hotel were professional and nice. The hotel is in a great location to restaurants and tourist attractions.
Vivian
Stayed 1 night in Oct 2023
Response from Carmen S on Oct 15, 2023
Dear guest,Thanks for your good review! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best regards,
Roof top bar/ restaurant and views from my room elevated this stay to 5 stars for me!
Briana
Stayed 1 night in Oct 2023
Response from Carmen S on Oct 14, 2023
Dear Briana, Thank you very much for sharing with us your experience! All the comments from our guests are very important to us so that we can improve our services. We hope to see you again in Málaga.
Service at roof top restaurant was slow. A little more attention from waitresses would be helpful and appreciated.
Jorge
Stayed 1 night in Oct 2023
Response from Carmen S on Oct 11, 2023
Thank you very much for sharing with us your experience at our hotel and thank you for your feedback, all the comments from our guests are very important to us so that we can improve our services and reach our goal . Your feedback has been shared with our entire team. We look forward to seeing you again in the future.Kind regards
The hotel is clean. The staff is excellent. It’s located within walking distance of the Alcazaba and Roman Theatre. It’s steps away from the Cathedral.
MARIO
Stayed 3 nights in Sep 2023
Response from Carmen S on Oct 2, 2023
Dear GUEST, Thank you for sharing your experience with us. All feedback from our customers helps us to improve our services. We appreciate you choosing to stay with us and look forward to welcoming you again. Kind regards,
The Malaga Palacio is a great place to stay. It's located centrally to the city square, Picasso museum and the cathedral. It was also just as close to walk to the port activities. A lovely place. The rooftop bar was full of life especially on a Saturday. I would definitely recommend!
Mark
Stayed 2 nights in Sep 2023
Response from Carmen S on Sep 29, 2023
Dear Guest, Thank you again for taking the time to provide us with your feedback. We appreciate you choosing to stay with us. Kind regards,