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Kempinski Hotel Bahía - Estepona Hotels
Rating: 5.0 Stars

Kempinski Hotel Bahía

Carretera de Cadiz, Km 159, Estepona - Map
 
 
"Great pool & beach. Poor check-in experience..."
Arrived with my my girllfriend a bit early (around 1:30 pm) knowing that the room might not be ready yet. Room was not ready and we were offered something to drink and asked to wait until 3 pm. The lady from the front desk said she will call me when the room is ready. 3:05 pm noone called us so I walked up to the desk and asked whether the room is ready. The answer was 'not yet ..I am sorry...please wait..." I asked how long? They called the housekeeping and said about 30 min. I asked if we can change and go to the pool, they offered the spa to change (it was fine). They said they will call us when the room is ready. At 5:20 pm I had a call from the hotel which means that the room was not ready until then or they forgot to call earlier. We did not care too much as we were at the pool anyway but it was kind of a low point that the room was not ready until 5;20 pm even though the check in is at 3pm. We travlled from Malaga and would be much more comfortable to change in the room vs. the spa with our suitcases. Many people had a Trainee tag on their uniforms. At check-out we were asked about our experience, I shared the story...nice man from the front desk gave us a little wooden sculpture as a gift (apology) which was a nice touch but until check-out noone really cared /asked about our experience and no apologies for poor experience at arrival. They knew we were waiting from 1;30 pm so when the room was not ready at 3pm they should have come to us & apologize.
Traveller from Warsaw
Nestled on the beach, this Estepona resort is within 3 mi (5 km) of Esepona Exhibition and Congress Center, Estepona Beach …More

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