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Reviews of Soho Boutique Palacio San Gabriel Ronda

3.5 out of 5
Soho Boutique Palacio San Gabriel Ronda
Marques De Moctezuma, 19, Ronda, Andalusia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 200 out of 263 reviews" "
Rating 8 - Good. 53 out of 263 reviews" "
Rating 6 - Okay. 6 out of 263 reviews" "
Rating 4 - Poor. 2 out of 263 reviews" "
Rating 2 - Terrible. 2 out of 263 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location and great staff. It's an older building so heating and cooling are an unavoidable issue. Wish there was more climate control in the room, especially later in the year. Loved our stay overall.
Stayed 2 nights in Nov 2023
Response from Daniel Salvador on Nov 5, 2023
We will take in account your observations.Thank you for your feedback.

8/10 Good

Gowra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An average hotel. Difficult to park as the roads are narrow and oneway streets.
Stayed 1 night in Oct 2023

10/10 Excellent

David, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old house so converted to a hotel so each room is different. Our room was fantastic with a 4-post bed and a beautiful tiled bathroom (fanciest bathroom of any hotel we stayed in this trip) Easy walking to all parts of Ronda. Hotel staff was very helpful both for local info and for planning a driving trip to other white hill towns. Wish we could have stayed longer!
Stayed 2 nights in Jul 2023

8/10 Good

Juliano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very nice , the city is small and nothing to do really, parking off sight $12.00 euros per day . ( walking distance). Nothing bad to say about the property.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 2 nights in Jun 2023
Response from Rafael Tirado on Jul 1, 2023
Muchas Gracias por su estancia.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool oldschool hotel. Staff is very friendly and helpful.
Stayed 3 nights in May 2023
Response from Rafael Tirado on May 21, 2023
Gracias por la visita

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location great staff I would definitely recommend it and a would return here -
Stayed 1 night in Apr 2023
Response from Rafael Tirado on Apr 28, 2023
Thank so much for your visit.If you decide back to ronda will be a pleasure attend you again.

8/10 Good

Phuong, Happy Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and convenience hotel. Parking a little challenging and off the hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Carl, Santa Ynez

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stay in a classic 18th century mansion updated for 21stcentury,but still with the charm. Staff are excellent and will do anything to help. Totally walkable to everything you want to do in Ronda. Connected to the rest of Spain via train. I highly recommend the trains also
Stayed 3 nights in Apr 2023

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a perfect hotel for visiting Ronda
We saw the Boutique Palacio San Gabriel mentioned in a Rick Steves video, so in addition to trusting the rating on hotels.com, we also had Rick's "endorsement"! The hotel is very quaint, and so convenient to walking everywhere in Ronda. Driving and parking for this hotel was the most convenient and easiest of any of the cities we visited in Andalusia. Breakfast was delicious. The receptionists were helpful and friendly, and we enjoyed everything about staying here! Rick Steves was right!... AGAIN! :-)
Stayed 1 night in Feb 2023
Response from Rafael Tirado on Mar 14, 2023
Thank you so much for your visit

10/10 Excellent

Kevin, BURLINGTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place to stay. The location is wonderful -just near the new bridge but on a quiet side street and the hotel staff was AMAZING. They were flexible and attentive and just really lovely.
Stayed 3 nights in Feb 2023
Response from Rafael Tirado on Feb 11, 2023
THANK YOU SO MUCH FOR YOUR VISIT.BEST WISHES,RAFAEL.-

10/10 Excellent

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic building very close to the walk down the mountain and some very good restaurants. The room was a very good size and well taken care of. We absolutely would stay here again.
Stayed 1 night in Oct 2022
Response from Rafael Tirado on Oct 29, 2022
Thank you for your visit.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We loved Ronda.
Stayed 1 night in May 2022

10/10 Excellent

Enrica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever. Very unique and stunning
Stayed 1 night in Apr 2022
Response from Raquel Torres on Apr 14, 2022
Dear Mrs Enrica On behalf of myself and all the staff at the hotel, I would like to thank you for having chosen us for your stay in Ronda, as well as taking the time to fill in our quality questionnaire. We are delighted with the comments you made in the questionnaire, which represents the best way to reach our objective to ensure total satisfaction for our guests. We will try to improve the questions you tell you in the quality questionnaire. It will be a great pleasure to welcome you personally next time you visit us here in Ronda. Thank you again for choosing our hotel Yours Sincerely, Raquel

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel, great ambiance - like staying in an old manor. Friendly helpful staff. Nice sitting room and public areas. Only concern is if you are driving - the parking in front of the hotel for checkin is tight and the parking overnight is a couple blocks away paid parking.
Stayed 2 nights in Mar 2022
Response from Raquel Torres on Apr 14, 2022
Dear Mr. Gary On behalf of myself and all the staff at the hotel, I would like to thank you for having chosen us for your stay in Ronda, as well as taking the time to fill in our quality questionnaire. We are delighted with the comments you made in the questionnaire, which represents the best way to reach our objective to ensure total satisfaction for our guests. We will try to improve the questions you tell you in the quality questionnaire. It will be a great pleasure to welcome you personally next time you visit us here in Ronda. Thank you again for choosing our hotel Yours Sincerely Raquel

10/10 Excellent

Christopher, Oakton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming place, full of xgaracter and friendly staff
Stayed 2 nights in Mar 2022
Response from Isabel Cabeza on Mar 23, 2022
Thank you for your message. We are very happy you had a nice time with us. All our best wishes.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property decorated nicely, clean and comfortable, in a very good location
Stayed 3 nights in Mar 2022
Response from Daniel SALVADOR on Mar 20, 2022
Thank you for your kind feedback. Best regards.-

10/10 Excellent

hyung jun

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great
staff was nice, especially at the restaurant for breakfast. looks historic museum, really impressive and strongly recommendable
Stayed 1 night in Dec 2021
Response from Rafael Tirado on Dec 30, 2021
Thank you so much

6/10 Okay

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Lovely hotel
Lovely hotel, very clean, nice staff and excellent location and access to parking. However our room had 4 uncomfortably shallow steps to navigate between the bedroom / closet and the bathroom /room entry door. There were minor provisions (I.e shelf space, robe hooks) at this lower bathroom level so all of this up and down between dressing and bathroom areas made fro a very uncomfortable stay. Breakfast selections were limited especially if you don’t eat meat. Given the cost I wish I had opted out and purchased breakfast in town a few blocks away.
Stayed 1 night in Dec 2021
Response from Rafael Tirado on Dec 19, 2021
Thank you for your comment. Best regards,

8/10 Good

armen, STUDIO CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2021
Response from Isabel Cabeza on Dec 8, 2021
Estimada Armen, Gracias por tomar tiempo en valorarnos. Siempre nos ayuda a mejorar nuestro servicio. Esperamos poder atenderles en otra ocasión.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Rafael Tirado on Nov 27, 2021
Thank you

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located for the old town
Stayed 1 night in Nov 2021
Response from Daniel SALVADOR on Nov 17, 2021
Thank you for your comment. It helps us improve.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Rafael Tirado on Nov 12, 2021
Thank you for your visit.

10/10 Excellent

Joseph

Stayed 1 night in Nov 2021
Response from Rafael Tirado on Nov 10, 2021
THANK YOU FOR YOUR VISIT

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel in a great location
Great hotel with lovely traditional furnishings, combined with modern facilities. Reception and breakfast staff were exceptionally helpful. Car parking arrangements in the municipal car park were easy to access.
Stayed 1 night in Nov 2021
Response from Rafael Tirado on Nov 10, 2021
THANK YOU FOR YOUR VISIT

8/10 Good

Tapio

Stayed 1 night in Oct 2021
Response from Rafael Tirado on Oct 23, 2021
Thank you

10/10 Excellent

nicholas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Beautiful stay. Perfect location only 5 minutes walking to the new bridge. Endless cafes and shopping to walk to. Extremely helpful and friendly staff. I can’t find one bad thing to say about the area, people or location. Go enjoy Ronda!
Stayed 1 night in Oct 2021
Response from Isabel Cabeza on Oct 25, 2021
Thank you for your comments. We hope you had a nice time in our Hotel. All our best wishes

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to the scenic gorge that "makes" Ronda a must-see and it is furnished with both a classic look and modern facilities (lots of electrical plugs, luxurious shower, and sink/mirror, and wifi of course). The only problem, here as with almost every Expedia reservation was that they did not have our names on the reservation. It was our confirmation # and VISA payment, but someone else's name.
Stayed 1 night in Oct 2021
Response from Isabel Cabeza on Oct 25, 2021
Thank you for your comments, and about the problem with your names. We hope you had a nice time in our Hotel. All our best wishes

8/10 Good

justin

Liked: Cleanliness, room comfort
Good location but nothing special.
The hotel is nice, but does not seem up to the 4 star it is advertised as. It is well located, in the old town and just a few minutes walk for. The New Bridge. Rooms are comfortable but not luxurious. The receptionist told us about a place we could park our car for free, which was about 10 minutes walk away.
Stayed 2 nights in Oct 2021
Response from Daniel SALVADOR on Oct 10, 2021
Your opinion is very important to our growth. Thank you for your comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pretty rooms, no view
The guy at reception was not very helpful when explaining how and where to park. When the card didn't work, he gave us another...which also didn't work. He didn't seem to care. But when we checked out, the woman at reception asked about our stay. We told her about the parking situation and she was very concerned. She called for them to not charge us at all and apologized for the inconvenience.
Stayed 1 night in Sep 2021
Response from Rafael Tirado on Oct 2, 2021
Thank you

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique architecture, and accommodations. Well located in old city. Very clean, and well appointed.
Stayed 1 night in Sep 2021
Response from Daniel SALVADOR on Sep 19, 2021
We are delighted with the comments you made in the questionnaire, which represents the best way to reach our objective to ensure total satisfaction for our guests. We will try to improve the questions you tell you in the quality questionnaire.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Rafael Tirado on Jul 20, 2021
Muchas gracias por su visita y estaremos encantados de poder volver a atenderles.

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service, very good breakfast, and centric location to the best places in the city.
Stayed 2 nights in Jun 2021
Response from Rafael Tirado on Jun 25, 2021
Estimada Maria, Muchas gracias. Nos alegra saber que han tenido una buena estancia con nosotros. Atentamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Isabel Cabeza on May 24, 2021
Estimado Cliente, Muchas gracias por su valoración. Eso significa que han disfrutado de su estancia, que para nosotros es lo más importante. Reciban un cordial saludo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% satisfied.
Highly recommended. Just a beautiful place to stay in a quite and beatufil neighbourhood in Ronda. A place to relax and enjoy life. Staff were great. Covid protocol enforced- cleaning, social distancing, etc. Felt right at home. We'll surely revisit.
Stayed 1 night in Apr 2021
Response from Isabel Cabeza on Apr 12, 2021
-Dear Guest, thank your wonderful valuation. The staff is glad to read that your experience with us has been memorable and expects to have the pleasure of welcoming you soon back to your new home in Ronda. Receive our warmest greeting

10/10 Excellent

Evelyn, Richmond, VA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful San Gabriel Palace in Rota, the bedroom was small but it had everything in good conditions, good people and service
Stayed 1 night in Jul 2020
Response from Daniel SALVADOR on Jul 31, 2020
Thank for your comment. This is very important for carry on improving.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed just before and during the Spanish lock-down. The staff were fantastic, very friendly and helpful
Stayed 2 nights in Mar 2020

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Gorgeous hotel!! Fabulous creative design. My only complaint is that it could be better sound proofed. The breakfast was ok, buffet and eggs made to order.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend a stay at the Palacio San Gabriel
Excellent location, comfort, service, and a fabulous breakfast - all in beautiful and historic building. This is a lovely place to linger! I hope to be back at the Palacio San Gabriel!
Stayed 2 nights in Feb 2020
Response from Daniel on Mar 11, 2020
Dear Mrs. Sheila, On behalf of myself and all the staff at the hotel, I would like to thank you for having chosen us for your stay in Ronda, as well as taking the time to fill in our quality questionnaire. We are delighted with the comments you made in the questionnaire, which represents the best way to reach our objective to ensure total satisfaction for our guests. We will try to improve the questions you tell you in the quality questionnaire. It will be a great pleasure to welcome you personally next time you visit us here in Ronda. Thank you again for choosing our hotel Yours Sincerely

8/10 Good

LEWIS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sublime beauty and history
The historic bridge exceeded expectations with shock and awe at first encounter. It’s worthwhile to walk along the surrounding trails to get a vantage of the waterfalls at lower levels. Spectacular Marriage of Mother Nature and history.
Stayed 1 night in Jan 2020
Response from Isabel Cabeza on Jan 29, 2020
Dear Lewis, Thank you for sharing your experince. We hope we can host you again in the future. Best wishes.

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and beautiful hotel.
Stayed 1 night in Dec 2019
Response from Isabel Cabeza on Jan 1, 2020
-Dear Guest thank you very much for your excellent rating and for your wonderful words on the staff of the Soho... We are pleased that your experience has been excellent and hope to welcome you back soon. Kindest regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome and helpful staff.Good location ,good breakfast,nice town.
Stayed 1 night in Nov 2019
Response from Isabel Cabeza on Dec 4, 2019
Dear Guest, Thank you for your excellent comment. This is very important in order to give the best service as possible. Thank you for your trust in SB Palacio San Gabriel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Isabel Cabeza on Dec 4, 2019
Dear Guest, Thank you for the excellent evaluation. This is very important for us in order to give the best service. Best wishes

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with fine facilities, well located and great breakfast.
Stayed 1 night in Nov 2019
Response from Isabel Cabeza on Dec 4, 2019
Dear Guest, Thank you for your excellent comments. This is very important for us and for other future guests. Best wishes.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a gem. The property itself is charming, cozy, quaint and inviting. The staff were all very kind and helpful. Breakfast delicious. Delightful. Wish we had booked more than one night. Lots to do and see in Ronda.
Stayed 1 night in Nov 2019
Response from Dany.- on Nov 19, 2019
Dear guest, On behalf of myself and all the staff at the hotel, I would like to thank you for having chosen us for your stay in Ronda, as well as taking the time to fill in our quality questionnaire. We are delighted with the comments you made in the questionnaire, which represents the best way to reach our objective to ensure total satisfaction for our guests. We will try to improve the questions you tell you in the quality questionnaire. It will be a great pleasure to welcome you personally next time you visit us here in Ronda. Thank you again for choosing our hotel Yours Sincerely, Daniel SALVADOR.-

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Dany.- on Nov 19, 2019
Dear guest, On behalf of myself and all the staff at the hotel, I would like to thank you for having chosen us for your stay in Ronda, as well as taking the time to fill in our quality questionnaire. We are delighted with the comments you made in the questionnaire, which represents the best way to reach our objective to ensure total satisfaction for our guests. We will try to improve the questions you tell you in the quality questionnaire. It will be a great pleasure to welcome you personally next time you visit us here in Ronda. Thank you again for choosing our hotel Yours Sincerely, Daniel SALVADOR.-

10/10 Excellent

David J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
short term road repair work during day makes car access right to front door challenging just now so best to park & walk to front door with bags if possible. Hotel has good access to nearby parking but get their directions to it because hard to find. If hotel full, breakfast area gets a bit crazily busy.
Stayed 2 nights in Oct 2019
Response from Isabel Cabeza on Oct 28, 2019
Dear Mr David. Thank you for your review. This information is very important for us and for other guests. Thank you for choosing us. Best wishes.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Historical home with amazing touches like a movie viewing room. Very nice.
Stayed 2 nights in Oct 2019
Response from Daniel on Oct 14, 2019
Dear guest, On behalf of myself and all the staff at the hotel, I would like to thank you for having chosen us for your stay in Ronda, as well as taking the time to fill in our quality questionnaire. We are delighted with the comments you made in the questionnaire, which represents the best way to reach our objective to ensure total satisfaction for our guests. We will try to improve the questions you tell you in the quality questionnaire. It will be a great pleasure to welcome you personally next time you visit us here in Ronda. Thank you again for choosing our hotel Yours Sincerely Daniel SALVADOR.-

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Daniel on Oct 14, 2019
Dear guest, On behalf of myself and all the staff at the hotel, I would like to thank you for having chosen us for your stay in Ronda, as well as taking the time to fill in our quality questionnaire. We are delighted with the comments you made in the questionnaire, which represents the best way to reach our objective to ensure total satisfaction for our guests. We will try to improve the questions you tell you in the quality questionnaire. It will be a great pleasure to welcome you personally next time you visit us here in Ronda. Thank you again for choosing our hotel Yours Sincerely Daniel SALVADOR.-