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Reviews of tent Torremolinos

3 out of 5
tent Torremolinos
Hoyo 28, Torremolinos, Malaga

Reviews

8.4

Very good

Rating 10 - Excellent. 97 out of 212 reviews" "
Rating 8 - Good. 78 out of 212 reviews" "
Rating 6 - Okay. 21 out of 212 reviews" "
Rating 4 - Poor. 12 out of 212 reviews" "
Rating 2 - Terrible. 4 out of 212 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Manav

Travelled with group
Liked: Cleanliness
Great view but bad room service
Stayed 3 nights in Apr 2024

8/10 Good

COLBY D.

Liked: Cleanliness, staff & service, amenities
Heat was still on inside the rooms. No way to cool it down. Room was at 27.0 Celsius. Room was clean and enjoyed the view. Breakfast was amazing, probably the best I have had compared to other stays.
Stayed 3 nights in Apr 2024
Response from Customer Experience on Apr 21, 2024
Dear COLBY D. , Thank you very much for your valuable feedback and your positive rating on our tent Torremolinos. We are very glad to know that your stay in our hotel was satisfactory and that you enjoyed our place. We really appreciate your contructive comments regarding the functioning of the air-conditioning, we have already noted it down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to Málaga. Best regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

10/10 Excellent

louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Jose’ at reception was the best! Great service and really helpful.
Stayed 2 nights in Mar 2024
Response from Customer Experience on Mar 23, 2024
Dear louise, We are thankful to you for sharing your positive experience at our tent Torremolinos with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcome you again in the near future. Best regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

TERESA Filan

Stayed 7 nights in Jan 2024
Response from Customer Experience on Jan 28, 2024
Estimada TERESA Filan, Gracias por dedicarle unos minutos de su tiempo a dejar su opinión sobre nuestro tent Torremolinos tras su estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Valoraciones como estas animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirle de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Jasbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Excellent customer service. Good breakfast.
Stayed 4 nights in Jan 2024
Response from Customer Experience on Jan 28, 2024
Dear Jasbir, Thank you for taking the time to leave your opinion about our tent Torremolinos and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to Málaga. Kindest regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Rindala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient place, friendly staff.
Stayed 10 nights in Jan 2024
Response from Customer Experience on Jan 28, 2024
Dear Rindala, Thank you so much for taking time to share your opinion with us on Expedia. It gives us great pleasure to learn about your positive experience at our tent Torremolinos and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property viewing trip
Stayed 5 nights in Jan 2024
Response from Customer Experience on Jan 24, 2024
Dear Grant, Thank you very much for choosing our place and the valuable review given to the tent Torremolinos. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be certain we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Abdelbary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it , will come back
Stayed 2 nights in Jan 2024
Response from Customer Experience on Jan 24, 2024
Dear Abdelbary, Thank you so much for taking time to share your opinion with us on Expedia. It gives us great pleasure to learn about your wonderful experience at our tent Torremolinos and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024
Response from Customer Experience on Jan 16, 2024
Dear maria, Thank you very much for your excellent review as well as for your stay at our tent Torremolinos. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money
Have just spent 6 days at the Tent hotel in Torremolinos. The hotel was lovely, very clean and staff very helpful. The food was a little repetitive but what we paid for the hotel it was grand. Our room was cleaned daily by very nice staff and it was a quiet hotel as well. Didnt use the pool due to the time of year but did have a look. It was small but seemed ti be fine. For me i would return to the hotel for maybe a long weekend but not a full week just due to the food repetition.
Stayed 6 nights in Jan 2024
Response from Customer Experience on Jan 16, 2024
Dear Donna, Thank you for taking the time to submit your feedback in respect of your stay with us at our tent Torremolinos. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to the meals variety offered in the restaurant from day to day will be brought up for further discussion with our Management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you for many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Experience on Jan 16, 2024
Dear Pauline, Thank you very much for your holiday choice and your rating on the tent Torremolinos. We are proud to hear you had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Ameena

Stayed 1 night in Dec 2023
Response from Customer Experience on Jan 4, 2024
Dear Ameena, Thank you very much for choosing our place for your holidays and the valuable review given to the tent Torremolinos. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards,Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Customer Experience on Feb 18, 2024
Dear Fan, Thank you kindly for your excellent rating regarding your stay with us at the tent Torremolinos. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Experience on Jan 4, 2024
Dear Michael, Thank you so much for taking time to share your opinion with us on Hoteles.com. It gives us great pleasure to learn about your wonderful experience at our tent Torremolinos and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again in the near future. Kindest regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great price and location just a little noisy between rooms but after all people are on holidays for different reasons.
Stayed 5 nights in Dec 2023
Response from Customer Experience on Dec 30, 2023
Dear Dale, Thank you very much for choosing our place for your holidays and the valuable review given to the tent Torremolinos. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. We will certainly transmit your constructive comments regarding the soundproof insulation of the rooms to our Management in order to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group.We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards and best wishes for 2024,Susana Cuesta, Customer Experience. tent TORREMOLINOS

2/10 Terrible

Craig

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Tent Torremolinos
Stayed 2 nights in Dec 2023
Response from Customer Experience on Dec 30, 2023
Dear Craig, Thanks for your stay with us and your valuable feedback on our tent Torremolinos. We are concerned to read of the deep disappointment you experienced with our hotel. Please accept our sincere apologies for your experience. Be certain that we will share your feedback with our Management team to ensure we focus on improving our offering. Kind regards and best wishes for 2024, Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Preya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The hotel was pristine clean & room was very comfortable. The gym is nice and in the summer, the outdoor pool and sun loungers would be lovely! Staff are super friendly and helpful. 12noon checkout and brunch until 1:30pm is ideal. Great location near town centre and 10-15 min walk from beach. I’d book again in a heartbeat!
Stayed 1 night in Dec 2023
Response from Customer Experience on Dec 30, 2023
Dear Preya, Thank you for taking the time to leave your opinion about our tent Torremolinos and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to Málaga. Kindest regards and best wishes for 2024, Susana Cuesta, Customer Experience. tent TORREMOLINOS

6/10 Okay

Christopher, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s okay for a night stay
Stayed 1 night in Dec 2023
Response from Customer Experience on Dec 30, 2023
Dear Christopher, Thank you very much for your stay with us and your valuable review of our tent Torremolinos. We do appreciate both positive and constructive comments, therefore your  constructive rating will be taken in consideration in our regular meetings with the hotel Management. Be assured we will keep on working hard to improve our service and make our guests feel like home.Looking forward to seeing you again in the future. Kind regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tent is a beautiful hotel, in a great location, the hotel is extremely clean and well maintained . Our room 211 was a twin room , the beds are so comfortable, nice bathroom with shower over a bath ( I love a bath ) . The brunch is really nice with lots of options on a buffet style.
Stayed 2 nights in Dec 2023
Response from Customer Experience on Feb 3, 2024
Dear Kelly, Thank you so much for choosing to stay with us at our tent Torremolinos and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern stylish hotel.
First impressions - I was very pleasantly surprised by the hotel lobby area which had a very relaxing atmosphere with stylish decor, comfy seating area and a bar . I booked a solo room and had expected it be a bit pokey. However I was pleased to find my room was very spacious with three beds and a balcony. I assume I had been given an upgrade so that was much appreciated . Included in the price was brunch. I'm not a big breakfast fan so found the extended time until 1pm (I think) to the buffet brunch was a bonus. Plenty of pastries, fresh fruit and cooked options which all looked very appetising. I only managed a coffee and croissant. The pool and sunbed area is well shaded by the hotel and surrounding buildings which I actually preferred to cooking in the sun. There is another area with sunloungers, up some stairs, still close to the pool that is in the full sun. I would definitely stay again .
Stayed 1 night in Oct 2023
Response from Customer Experience on Dec 19, 2023
Dear Thomas, Thank you very much for choosing our place for your holidays and the valuable review given to the tent Torremolinos. It is always a pleasure to hear that our guests had an enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food
Stayed 2 nights in Dec 2023
Response from Customer Experience on Dec 19, 2023
Dear Fernando, Thank you very much for your holiday choice and your positive rating on the tent Torremolinos. We are proud to hear you had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Gorgeous but paper thin walls so no sleep
Great hotel, so modern and decorated beautifully but the noise at night was horrendous as walls must be paper thin. This is why is put comfort score as low because i rarely slept. Also in the days the music from the bar was booming but not always anyone there!
Stayed 7 nights in Oct 2023
Response from Customer Experience on Dec 19, 2023
Dear Kelly, Thank you for taking the time to submit your feedback in respect of your stay with us at our tent Torremolinos. We are glad to know that you liked our hotel. Be assured we have noted your constructive comments about the soundproof insulation of the rooms along with the volume of the music around the bar area which have been duly reported to our Management team to look into it. Looking forward to seeing you again in the future. Kind regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ideally situated a 10 minute drive from the airport, 5 minute walk from the old town (lots of restaurants and shops), and 15 minute walk from the beach. The hotel's free breakfast/brunch has a great selection of foods available from 8am to 1pm. The hotel is very clean and the staff is excellent. There is plenty of free parking around the hotel. Unfortunately the hotel rooms are not sound proofed... You can hear everything in the hallway, the room next door, and room above. Bring earplugs!
Stayed 3 nights in Nov 2023
Response from Customer Experience on Dec 19, 2023
Dear Debbie, Thank you very much for your valuable feedback and your kind words about our tent Torremolinos. We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place. We really appreciate your constructive comments regarding the soundproof insulation of our rooms, we have already noted them down and informed our Management for consideration. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the mainland. Best regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good value for money
Stayed 5 nights in Nov 2023
Response from Customer Experience on Dec 19, 2023
Dear Paula, Thank you for taking the time to leave your opinion about our tent Torremolinos and for your wonderful feedback. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to Andalucía. Kindest regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Customer Experience on Nov 27, 2023
Dear Bethany, Thank you very much for your excellent rating as well as for your stay at our tent Torremolinos.We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Faiza

Stayed 1 night in Nov 2023
Response from Customer Experience on Dec 19, 2023
Dear Faiza, Thank you so much for choosing to stay with us at our tent Torremolinos and for taking the time to share your positive rating. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a short break
An enjoyable stay. The brunch set up is great:) The sun terrace is sheltered & plenty of loungers at this time of year. The rooms are fine but can be noisy, especially with the balcony door open. The air con was switched off for winter but the rooms were so hot that we had to have the door open all the time. The Tent is located in the town, close to the train line & bus station. If you want to be by the beach, it may not be for you.
Stayed 9 nights in Nov 2023
Response from Customer Experience on Nov 20, 2023
Dear Guest, Thank you very much for choosing us and the time taken for your review of our tent Torremolinos. It is a pleasure to hear that you enjoyed a nice stay with us on the whole despite the points mentioned for which we apologise. We have taken good note of your comments and proposals concerning the temperature in the rooms this time of the year, as well as about their soundproof insulation, especially with the balcony door open, and will do our best to continue improving our service as well as our facilities so that our guests can enjoy an unforgettable experience. We would love to welcome you back. Kind regards, Susana Cuesta, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Beverley Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were great and very helpful with parking for our car. The breakfast buffet was excellent. We’d recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Customer Experience on Nov 11, 2023
Dear Beverley Ann, Thank you very much for your holiday choice and your comments on the tent Torremolinos. We are proud to hear you had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience, tent TORREMOLINOS

8/10 Good

Mushtaba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More value for money
Good breakfast, good location
Stayed 7 nights in Oct 2023
Response from Customer Experience on Nov 11, 2023
Dear Mushtaba, Thank you very much for choosing our place for your holidays and the valuable review given to the tent Torremolinos. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience, tent TORREMOLINOS

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good and newly renovated but you get what you pay for, the rooms are not soundproof, no fridges in the rooms, area around the hotel is quite rundown and the pool area is too small. But if you’re after a cheap and cheerful hotel, this place fits the bill.
Response from Customer Experience on Nov 11, 2023
Dear Andrew, Thank you for choosing us and taking the time to leave your valuable review of our tent Torremolinos. We are pleased that you have enjoyed many aspects of the hotel however, we are disappointed that your stay wasn’t entirely satisfactory. We value all of the comments which you have raised regarding the soundproof insulation of the rooms along with the availability of a fridge, the size of the pool area, and be certain we will keep on working to improve our offering. We do hope that you will give us another try in the future. Kind regards, Susana Cuesta, Customer Experience, tent TORREMOLINOS

4/10 Poor

JOHN

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The noise from surrounding ms was quite ridiculous. Complained on the 3rd night being reduced to 2-3 hourssleep per night. Reception sUd they had turned electricity off.they left following day only to discover the next room on samefloor was creating juxst as much noise
Stayed 10 nights in Oct 2023
Response from Customer Experience on Nov 1, 2023
Dear JOHN, Thank you for taking the time to tell us about your experience at our tent Torremolinos. We are sorry that your experience did not meet all your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured your comments and suggestions concerning the soundproof insulation have been shared with our Management for review and action. Your experience is certainly not the standard we usually provide and we apologise for any disappointment caused. We hope we have the opportunity of welcoming you back to the hotel in the near future to show you all the improvement made.Kind regards and best wishes,Paula Rotger, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Erlandas

Stayed 1 night in Oct 2023
Response from Customer Experience on Nov 1, 2023
Dear Erlandas, Thank you very much for your excellent review as well as for your stay at our tent Torremolinos. We hope to have the pleasure of welcoming you back very soon. Warm regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and great price
Nice clean room. Friendly staff. Really nice breakfast and brunch and love that the hours are so long so you can sleep in. Great price for the area too!
Stayed 6 nights in Oct 2023
Response from Customer Experience on Oct 26, 2023
Dear Ray, Thank you kindly for your lovely feedback regarding your stay with us at the tent Torremolinos. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, newly refited.
Stayed 6 nights in Oct 2023
Response from Customer Experience on Oct 26, 2023
Dear Ian, Thank you very much for your excellent review as well as for your stay at our tent Torremolinos. We hope to have the pleasure of welcoming you back very soon. Warm regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel
Stayed 4 nights in Oct 2023
Response from Customer Experience on Nov 1, 2023
Dear Gregory, Thank you so much for taking time to share your opinion with us on Booking. It gives us great pleasure to learn about your wonderful experience at our tent Torremolinos and that you enjoyed your stay. We look forward to welcoming you again the near future. Best regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as bad as some reviews say
I always review hotels after a stay and after reading some negative ones l thought my stay wouldnt be what l was expecting. Check in was easy and room ready by 12.30pm Firstly the cleanliness was very good all round with polite staff Room was comfortable, modern, at first our room was overlooking the sunbeds, disadvantage in the day but we are out on the beach, advantage quiet at night as pool area shut off. Breakfast was suitable for all and plenty of it, l have come to not expect decent fruit juice, or tea and coffee at hotels so nothing there to dissapoint and late closure suited some l am sure. Location was excellent as 10 minutes walk from train station which runs direct from the airport for under 3 euros pp. Also bus stop 100mtrs away if you wanted to go off to explore, and taxi rank near. Plenty of bars and restaurants to choose from with costs to suit all. Recomendations, visit Mijas on the bus, ride cable car at Tivoli Park and get train to Malaga old town at night its lively with eating houses and tapas bars a plenty. A bus goes to Ronda buy tickets at the office by bus stop worth visiting. If you like lying by the pool this is not the hotel for you as the pool is tiny, beach is 15/20mins walk down steps, but you need to walk back up so not for anyone with walking issues. Overall enjoyed our stay, it was quiet but l was told the week prior was noisy in the hotel. Would l stay again, yes but not peaktimes. My only comment to hotel soften the lightening a little
Stayed 6 nights in Oct 2023
Response from Customer Experience on Oct 19, 2023
Dear Sandra, Thank you so much for taking time to share your opinion with us on Expedia. It gives us great pleasure to learn about your wonderful experience at our tent Torremolinos and that you enjoyed every part of your stay. We really appreciate your suggestions regarding the lightening, we have already noted it down and informed our Management for consideration and improvement.We look forward to welcoming you again the near future. Best regards, Paula Rotger, Customer Expereince. tent TORREMOLINOS

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent holiday hotel
An excellent holiday hotel. Well positioned for the area of town it is in. Much more interesting area than sea front. Room was spotlessly clean and had all I needed.
Single room
Bathroom
View
Stayed 9 nights in Oct 2023
Response from Customer Experience on Oct 19, 2023
Dear KENNETH, Thank you very much for your stay and the time taken leaving your valuable opinion on our tent Torremolinos. It is our aim to offer our guests a comfortable and relaxing environment when staying with us, therefore we are pleased to hear that the room you were allocated helped to achieve this. Thanks again for choosing FERGUS Group. Hoping to see you again very soon. Kind regards, Paula Rotger, Customer Expereince. tent TORREMOLINOS

10/10 Excellent

Karnig

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is central, bus and metro are few minutes away if you want to go to Malaga or the airport. The staff is very good, Jose Miguel at the reception was very helpful, polite, patient (put up with my endless questions), he spoke English when neede. We had breakfast and brunch included in the price. I do recommend the hotel.
Stayed 2 nights in Oct 2023
Response from Customer Experience on Oct 19, 2023
Dear Karnig, Thank you for choosing to stay with us at the tent Torremolinos. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Málaga a relaxing and enjoyable one. That you would recommend us to other guests is a great pride for all of us. We really hope we can welcome you again in your next visit to Málaga. Kind regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

4/10 Poor

Amer

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023
Response from Customer Experience on Nov 1, 2023
Dear Amer, thank you for taking the time to leave your feedback about the tent Torremolinos. We apologize for all the inconvenience that made you not enjoy your stay with us and I hope you give us the opportunity to welcome you in a near future, we will do our best to achieve your expectations. Thank you for your comments. Yours sincerely, Paula Rotger, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Michel

Stayed 1 night in Oct 2023
Response from Customer Experience on Nov 1, 2023
Dear Michel, Thank you very much for your excellent review as well as for your stay at our tent Torremolinos. We hope to have the pleasure of welcoming you back very soon. Warm regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

6/10 Okay

Faiza

Liked: Cleanliness, staff & service, property conditions & facilities
There is no refrigerator in the room if someone wants to enjoy his drink or treat by his own and also there is a routine for eating breakfast, you eat the same food over and over, and lastly the hotel doesn’t offer any diner to buy during Sundays or holidays where most of Places are closed even grocery stores. closed even super
Stayed 8 nights in Sep 2023
Response from Customer Experience on Oct 4, 2023
Dear Faiza, Thank you for taking the time to leave your valuable review of our tent Torremolinos. We are pleased that you have enjoyed many aspects of the hotel however, we are disappointed that your stay wasn’t entirely satisfactory. We value all of the comments which you have raised regarding the introduction of a fridge in our rooms and the variety of the food offered and we will work on rectifying the highlighted issues. We do hope that you will give us another try in the future. Kind regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Veronique, NEW YORK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel The price is also amazing for what you get
Stayed 1 night in Oct 2023
Response from Customer Experience on Oct 12, 2023
Dear Veronique, Thank you so much for choosing to stay with us at our tent Torremolinos and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
Great location just off main square and very clean
Stayed 5 nights in Sep 2023
Response from Customer Experience on Oct 4, 2023
Dear Ian, Thank you very much for your valuable feedback and your kind words about our tent Torremolinos. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to Málaga. Best regards,Paula Rotger, Customer Experience. tent TORREMOLINOS

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Customer Experience on Oct 4, 2023
Dear david, Thank you so much for choosing to stay with us at our tent Torremolinos and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Torremolinos
Pros: Nice clean hotel. Good size room. Friendly staff. Nice pool area. Excellent breakfast buffet from 0800-1300h Cons: Room walls are too thin. Could hear all noises from rooms next door and above. Used earplugs to get a good sleep. Could do with more sunbeds in the pool area for a such a big hotel. I would book again in the future.
Stayed 6 nights in Sep 2023
Response from Customer Experience on Sep 28, 2023
Dear John, Thank you for taking the time to submit your feedback in respect of your recent stay with us at our tent Torremolinos. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our our place. We really appreciate your suggestions regarding the soundproof insulation and the introduction of more sunbeds, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to Málaga. Best regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

6/10 Okay

Paige

Stayed 7 nights in Sep 2023
Response from Customer Experience on Sep 28, 2023
Dear Paige, thank you for taking the time to leave your feedback about the tent Torremolinos. We apologize for all the inconvenience that made you not enjoy your stay with us and I hope you give us the opportunity to welcome you in a near future, we will do our best to achieve your expectations. Thank you for your comments. Yours sincerely, Paula Rotger, Customer Experience. tent TORREMOLINOS

2/10 Terrible

James

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are extremely noisy. You can hear EVERYTHING from neighbouring rooms and it is so not relaxing at all. My friend in another room said he could literally hear someone breathing in the next room. Then cleaning starts early morning so you hear furniture and beds being moved and dragged around very loudly (this is not exclusively early morning and can be heard all times of day and night). I wanted to leave after one day. It is sometimes hard to find a seat at breakfast/brunch as the tables are not cleared. Good luck if you want a sun lounger outside near the pool as there is a person limit (I think 30 or 40) so it’s near impossible with such a huge hotel. Pool is small and not made for swimming. This hotel was cheaper than the others for a reason. Never again will I return. Spend the extra money and stay somewhere else. The noise is the worst part.
Stayed 8 nights in Sep 2023
Response from Customer Experience on Sep 28, 2023
Dear James, Thank you for choosing us and for taking the time to review our tent Torremolinos. It was disappointing to read your poor rating and we hope you will accept our sincere apologies for any service lapses on our part. Your comments have been duly forwarded to our Management for consideration. Ensuring a positive, enjoyable stay for our guests is of our highest priority and we hope you will return so we can show you the standards we aim to offer all our guests. We hope to have the opportunity to welcome you again and look forward to exceeding your expectations on your next stay. Kind regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,loved the brunch facilities, food very good and fresh, rooms clean and spacious,good shower Only one complaint about the food , there was no butter, it was margarine in a tray which wasn't nice at all, this did let it down slightly as we both enjoy buttered toast or rolls on holiday but couldn't eat it as it was marg However, we are going back in November and have also booked for Xmas
Stayed 2 nights in Sep 2023
Response from Customer Experience on Sep 28, 2023
Dear Gillian, Thank you very much for your valuable feedback and your kind words about our tent Torremolinos. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the introduction of butter, we have already noted it down and informed our Management for consideration. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to Málaga. Best regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Customer Experience on Sep 21, 2023
Dear guest, Thank you kindly for your lovely feedback regarding your stay with us at the tent Torremolinos. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Paula Rotger, Customer Experience. tent TORREMOLINOS

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent unlimited brunch
Was able to check in two hours early. Room quite small but clean and comfortable. Couple of loose fittings in bathrooms, excellent shower. Small balcony that didnt get any sunshine. Numerous choices at breakfast buffet, unlimited fresh food between 8.30am-1pm. Small but nice, relaxing pool area. Gym with weights but no cardio equipment. Lovely relaxing bar and lounge area with reasonable drink prices. Ten minute walk to centre of Torremolinos for train station, restaurants, bars, shops. Fifteen minute downhill walk to beach. Small shop below hotel for snacks. Would stay again.
Stayed 4 nights in Sep 2023
Response from Customer Experience on Sep 21, 2023
Dear Richard, Thank you so much for choosing to stay with us at our tent Torremolinos and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent TORREMOLINOS