Title: Elaf Qinwan Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Elaf Qinwan Hotel Hotel with free parking, near Great Mosque of Makkah ## Photo gallery for Elaf Qinwan Hotel ![Exterior - Elaf Qinwan Hotel (Makkah)](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/a33deeac_edited_7a36.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, blackout drapes, iron/ironing board, free WiFi - Elaf Qinwan Hotel (Makkah)](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/5b328974.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast for a fee - Elaf Qinwan Hotel (Makkah)](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/356395b8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Elaf Qinwan Hotel (Makkah)](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/8a3bc451.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Elaf Qinwan Hotel (Makkah)](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/96385d18.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Elaf Qinwan Hotel provides laundry facilities and more. Stay connected with free in-room WiFi. ## Reviews 8.6 Excellent ## Popular amenities - Parking included - Free WiFi - Air conditioning - Breakfast available - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec. 22 - Dec. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=110156299&PinnedHotelID=110156299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=110156299&PinnedHotelID=110156299&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=110156299&PinnedHotelID=110156299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=110156299&PinnedHotelID=110156299&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=110156299&PinnedHotelID=110156299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=110156299&PinnedHotelID=110156299&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=110156299&PinnedHotelID=110156299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=110156299&PinnedHotelID=110156299&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds 1 bed Showing 11 of 11 rooms ### View all photos for Premium Room ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/0a43e575.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Hair dryer Satellite channels In-room safe Daily housekeeping Wardrobe or closet - Sleeps 4 - 4 Twin Beds ### View all photos for Twin Room ![Twin Room](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/26478099.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room 10.0 Exceptional 3 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Hair dryer Satellite channels In-room safe Daily housekeeping - Sleeps 2 - 2 Twin Beds ### View all photos for Triple Room ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/b70af5fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 10.0 Exceptional 3 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Hair dryer Satellite channels In-room safe Daily housekeeping Wardrobe or closet - Sleeps 3 - 3 Twin Beds ### View all photos for Quadruple Room ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/0a43e575.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room 10.0 Exceptional 3 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Hair dryer Satellite channels In-room safe Daily housekeeping Wardrobe or closet - Sleeps 4 - 4 Twin Beds ### View all photos for Panoramic Quadruple Room ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/0a43e575.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Quadruple Room ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Hair dryer Satellite channels In-room safe Daily housekeeping Wardrobe or closet - Sleeps 4 - 4 Twin Beds ### View all photos for Panoramic Triple Room ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/b70af5fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Triple Room ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Hair dryer Satellite channels In-room safe Daily housekeeping Wardrobe or closet - Sleeps 3 - 3 Twin Beds ### View all photos for Grand Room ![In-room safe, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/5b328974.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room ### Highlights Air conditioning TV Blackout drapes/curtains Hair dryer Satellite channels In-room safe Daily housekeeping Wardrobe or closet - Sleeps 4 - 4 Twin Beds ### Double Room, 1 King Bed ### Highlights Air conditioning TV Blackout drapes/curtains Private bathroom Hair dryer Satellite channels Daily housekeeping Iron/ironing board - 178 sq ft - Sleeps 2 - 1 King Bed ### Panorama Triple Room - Sleeps 3 ### Panorama Quad Room - Sleeps 4 ### View all photos for Double Room, 1 King Bed ![Coffee and/or coffee maker](https://images.trvl-media.com/lodging/111000000/110160000/110156300/110156299/aad444e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 1 King Bed - Sleeps 2 ## You may also like Ad ![Interior](https://images.trvl-media.com/lodging/123000000/122290000/122282800/122282799/4701e413.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Rowaa Makarem Al Jamiah - Free WiFi - 24/7 front desk CA $52 CA $62 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Makkah-Hotels-Rowaa-Makarem.h122282799.Hotel-Information?chkin=2025-12-23&chkout=2025-12-24&rm1=a2®ionId=178043&destination=Makkah&destType=MARKET&latLong=21.415968,39.814848&searchId=26c1b119-8ebb-41b9-b517-87c0fb76514f&top_cur=CAD) Ad ![Lobby lounge](https://images.trvl-media.com/lodging/38000000/37060000/37052900/37052825/7907c5e2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Millennium Makkah Al Naseem Al Naseem - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMakkah-Hotels-Elaf-Qinwan-Hotel.h110156299.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMakkah-Hotels-Elaf-Qinwan-Hotel.h110156299.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.41602%2C39.80659&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QptDBthZ0drBD_b4ONAQ5uZurE4=) 4763 Prince Mansour Bin Abdulaziz Street, Al Hindawiyah, Makkah, 24232 #### What's nearby - 60th Street \- 8 min walk \- 0.7 km - Great Mosque of Makkah \- 3 min drive \- 2.2 km - Souk Al-Khalil \- 3 min drive \- 3.3 km - Kaaba \- 3 min drive \- 3.3 km - King Fahad Gate \- 3 min drive \- 3.3 km #### Getting around - Makkah Station - 10 min drive - King Abdulaziz Intl. Airport (JED) - 72 min drive #### Restaurants - ‪القرموشي - ‬15 min walk - ‪Barn's - Ar Rusayfah - ‬2 min drive - ‪مذاق الحجاز للشيه والمقادم - ‬3 min drive - ‪Joha Shawerma | شاورما جحا - ‬12 min walk - ‪فرى وصل الصالحين - ‬15 min walk ## About this property ### Elaf Qinwan Hotel Upscale hotel near Great Mosque of Makkah Elaf Qinwan Hotel provides laundry facilities and more. Stay connected with free in-room WiFi. Other perks include: - Free self parking - Continental breakfast (surcharge), concierge services, and a 24-hour front desk - Luggage storage Room features All 474 rooms offer comforts such as air conditioning, in addition to perks like free WiFi and safes. Extra conveniences in all rooms include: - Showers, free toiletries, and hair dryers - TVs with satellite channels - Daily housekeeping and electrical adapters/chargers ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/84000000/83330000/83323900/83323883/f3c75f07.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Makkah Thakher City Rie Adhakhir - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 765 reviews CA $63 CA $76 total includes taxes & fees Jan 14 - Jan 15, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=83323883&PinnedHotelID=83323883&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/43000000/42440000/42434700/42434613/w7425h4990x0y6-9a3ca86c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### voco Makkah by IHG Jarham - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 486 reviews CA $103 CA $124 total includes taxes & fees Jan 6 - 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Air conditioning 7.6 Good 128 reviews CA $38 CA $46 total includes taxes & fees Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=4969021&PinnedHotelID=4969021&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/103000000/102210000/102209800/102209760/73ef9fc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Makkah Aziziah Al Jamiah - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 131 reviews CA $31 CA $37 total includes taxes & fees Dec 27 - Dec 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=102209760&PinnedHotelID=102209760&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Free secured self parking on site - Limited onsite self parking - Onsite parking options include a garage ### Food and drink - Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: SAR 35 to 75 per person ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Daily housekeeping (for a fee) ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - TV with satellite channels ### More - Air conditioning - Electrical adapters - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately SAR 35 to 75 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Property Registration Number 10006741 ### We should mention Couples wishing to share a room must provide proof of marriage ### National rating This property has received its official star rating from Saudi Ministry of Tourism. ### Property is also known as Elaf Qinwan Hotel Elaf Qinwan Hotel Hotel Elaf Qinwan Hotel Makkah Elaf Qinwan Hotel Hotel Makkah ## Frequently asked questions ### Is Elaf Qinwan Hotel pet-friendly? ### How much does it cost to stay at Elaf Qinwan Hotel ? ### How much is parking? ### What time is check-in at Elaf Qinwan Hotel ? ### What time is check-out at Elaf Qinwan Hotel ? ### Where is Elaf Qinwan Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Elaf Qinwan Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.2 Amenities ### 8.4 Staff & service ### 8.6 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 33 8 - Good 11 6 - Okay 7 4 - Poor 2 2 - Terrible 2 ## Reviews ### 8/10 Good #### Shah Mahmood Nov 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean rooms and great services ##### Shah Mahmood Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Asif Dec 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great clean hotel on a bugdet, good shuttle service to and from haram, ![](https://a.travel-assets.com/ugc/hotel-reviews/2de56434-4ae8-453f-8638-1efd5ed9143c-1765359628379.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e5151912-bb66-43f3-bf1b-89feb171c51c-1765359627898.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f47ff31c-e5a5-4825-86a0-30b30b5b245f-1765359628670.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b7b81f01-9ddf-4877-966f-d70f8c3c0dd9-1765359627203.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Asif Stayed 6 nights in Dec 2025 ### 8/10 Good #### Abdirizak Nov 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Good people and decent place. ##### Abdirizak Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Mohmd Nov 30, 2025 Everything was perfect and the staff were so helpful and friendly. However, one thing I wish was better is the cleanliness of the kettle and mugs as they had stains on, apart from that I very much enjoyed my stay. ##### Mohmd Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Usman Nov 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent Hotel.. Very Clean ##### Usman Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### hannat Oct 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing staff ##### hannat Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Ali Mar 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice hotel, clean and good location. ##### Ali Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Mohamed Jul 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent and spacious rooms. Would definitely consider this establishment again for my next Umrah ##### Mohamed Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Lela Sep 23, 2025 Liked: Amenities Rooms were very clean. Receptionist were very nice and polite. Shuttle busses to Masjid Haram on time and reliable. were bus to waas ##### Lela Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Ahmed Apr 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice staff, clean property ##### Ahmed Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Verified traveller Mar 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Clean and well maintained rooms. Good value for money and convenient to stay near the train station. ##### Verified traveller Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Sagheer Mar 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good to stay I have very good time ##### Sagheer Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Khawaja nadeem Jan 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Money valued . Khawaja nadeem It was nice & comfortable ##### Khawaja nadeem Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Niloy Apr 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really enjoyed the friendliness of the staff, convenience for groceries (there is a grocery store right across although the prices are high), a shuttle bus that comes every 40 minutes to take you to a transfer point for the Haram. Breakfast could use improvement but the dine-in menu for room service is very good! Overall I was very impressed by the amenities and facilities (gym and a very well build mosque inside). They are extremely welcoming and available to tend to your every need. ##### Niloy Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Ghassan Dec 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff were extremely helpful and courteous, the room was clean and convenient, the transportation to haram was provided which made the stay pleasant. ![](https://a.travel-assets.com/ugc/hotel-reviews/497f21c9-07a3-4f81-a00c-0f3ef6a89e66-1765579697795.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/92e7c5b1-3b57-4d21-ae59-623da0137b29-1765579700695.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/caa6c3fd-0516-4f18-9817-0f98c89a3012-1765579700728.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7071055e-c272-4392-9ab4-642330653a4c-1765579702006.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ghassan Stayed 3 nights in Dec 2025 ### 6/10 Okay #### Binyamin Nov 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Only drawback is that it’s far from the haram so you depend on the shuttle service ##### Binyamin Stayed 5 nights in Nov 2025 ### 8/10 Good #### Rokan Dec 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Yes. All were good. ##### Rokan Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Nicco Nov 30, 2025 Very ##### Nicco Stayed 3 nights in Nov 2025 ### 8/10 Good #### Asif Oct 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It fare from haram but nice and clean place , bus runs every hour but if you miss you screwed ##### Asif Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Tarek Nov 28, 2025 Yes ##### Tarek Stayed 4 nights in Nov 2025 ### 2/10 Terrible #### Medina Aug 6, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service It's a nice hotel, unfortunately the staff is not as nice. It's not a bad place over all a 9/10 only because the hotel is nice. ##### Medina Stayed 1 night in Aug 2025 ### 10/10 Excellent #### farhan Apr 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great experience, Abeer had nice behavior. ##### farhan Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Benjamin Apr 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything ##### Benjamin Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Hassan Aug 14, 2025 Disliked: Cleanliness, amenities The responsible persons at reception are good, and cooperative,,, but.. Only two persons seen fr the whole duration.. One worker and his assistant, the worker is the one who cleaned toilets, sinks, collected used towels, emptied waste bins, put new bags inside waste bins,supplied tea, coffee, new towels, waters,, with the same hands used fr cleaning,, no gloves,, no hygiene,, no concern with sanitation and hygiene conditions..... Late response fr calls at room services and house keeping.. The bus driver was busy with his mobile during driving, No care with other cars' drivers arround him..!! ##### Hassan Stayed 3 nights in Aug 2025 ### 8/10 Good #### ALA Dec 21, 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Other than the check in lady . Tried to collect upfront even though it was paid in full. She was trying to collect a the money again. Also was rude abit. 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