Exterior

Reviews of Holiday Inn Express & Suites Wichita Northwest, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 409 out of 691 reviews" "
Rating 8 - Good. 172 out of 691 reviews" "
Rating 6 - Okay. 63 out of 691 reviews" "
Rating 4 - Poor. 32 out of 691 reviews" "
Rating 2 - Terrible. 15 out of 691 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

william

Business traveller
Liked: Amenities
All good … will stay there when in Wichita👍
Stayed 2 nights in Apr 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The hotel was clean and the breakfast options good. This hotel is near many many food and shopping options.
Stayed 1 night in Apr 2024
Response from Archana Patel on Apr 18, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Fritzgerald

Travelled with group
Disliked: Amenities, property conditions & facilities
Needs to fix the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dorothy at the front desk was wonderful!! Truly enjoyed our entire experience and stay.
Stayed 2 nights in Apr 2024
Response from Archana Patel on Apr 16, 2024
Thank you for your great review. At Holiday Inn Express, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Dorothy to give her the recognition that she deserves. She was delighted to hear your feedback.

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Spotless facility. Only disappointment was breakfast, which was the typical holiday Inn express and eatable and palatable omelettes. I can’t really blame that on the hotel since it’s a franchise decision.
Stayed 1 night in Apr 2024
Response from Archana Patel on Apr 12, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Lisa notified the night clerk that we would be checking out at 5am and they had bagels and coffee ready for us.
Stayed 1 night in Apr 2024
Response from Archana Patel on Apr 12, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Tammy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is pet friendly! Service was excellent. Check in very easy. Room was so clean!
Stayed 1 night in Mar 2024
Response from Archana Patel on Apr 3, 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Rocky

Stayed 1 night in Mar 2024

10/10 Excellent

George

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my experience
Stayed 1 night in Mar 2024
Response from Archana Patel on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

John

Travelled with family
Disliked: Staff & service, property conditions & facilities
The shower door would not close and felt like it was about to fall off. units probably need maintenance to correct deficiencies.
Stayed 1 night in Mar 2024
Response from Archana Patel on Mar 15, 2024
Thank you for bringing these concerns to our attention. I regret that your experience did not meet your expectations and have shared your feedback with our team. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, always had a smile on there faces, greeted right away.
Stayed 1 night in Mar 2024
Response from Archana Patel on Mar 15, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future

8/10 Good

Shelly

Stayed 1 night in Mar 2024
Response from Archana Patel on Apr 3, 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Todd

Stayed 1 night in Mar 2024
Response from Archana Patel on Apr 3, 2024
I am so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Staff at front desk was very friendly. Room was clean and comfortable. Coffee in breakfast area was so strong I couldn't drink it and I like strong coffee! Breakfast was okay. Could have been warmer. Juice machine was not working/plugged in. Easy check out.
Stayed 1 night in Mar 2024
Response from Archana Patel on Mar 5, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and accommodating! Will definitely stay again!
Stayed 1 night in Feb 2024
Response from Archana Patel on Mar 5, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Archana Patel on Mar 5, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is perfect for us as it's near where our family members live. Was disappointed in the breakfast. Otherwise, very pleased.
Stayed 1 night in Feb 2024
Response from Archana Patel on Feb 21, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Archana Patel on Feb 6, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Archana Patel on Feb 5, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Mary Beth

Stayed 6 nights in Jan 2024
Response from Archana Patel on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from Archana Patel on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Malachi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Jan 2024
Response from Archana Patel on Jan 29, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.

10/10 Excellent

Shelley

Stayed 1 night in Jan 2024
Response from Archana Patel on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Archana Patel on Jan 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Dorothea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice gal at the front desk
Stayed 1 night in Jan 2024
Response from Archana Patel on Jan 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Archana Patel on Jan 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Allen

Stayed 1 night in Jan 2024
Response from Archana Patel on Jan 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Archana Patel on Jan 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
That was specifically looking for a hotel. That had a hot tub that didn't break the budget. The hot tub was a loop warm Bath. Just sometimes when you drive long distance you just want to soak a little. It was okay not very good.
Stayed 3 nights in Dec 2023
Response from Archana Patel on Jan 14, 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Holiday Inn Express. Our team is always working to offer the best service to our guests.

4/10 Poor

bill

Travelled with family
Ok but n9t great
Check in was good. Room was average. Went to get coffee 3 times empty everytime. Checkout was at 11. The cleaning lady knocked at 8 and waited outside our room on her phone until we left at 9.
Stayed 1 night in Dec 2023
Response from Archana Patel on Dec 30, 2023
I am so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. I have shared your feedback with our housekeeping department. Thank you for staying with us.

4/10 Poor

Chris

Travelled with family
Disliked: Property conditions & facilities, room comfort
The thermostat in our room was set to 98. Our room was so hot it was uncomfortable to sleep in. One of the mattresses had a sunken in spot that one member of our family had to make other arrangements to sleep someplace else.
Stayed 1 night in Dec 2023
Response from Archana Patel on Dec 30, 2023
I am so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. I have shared your feedback with our maintenance staff. Thank you for staying with us.

8/10 Good

Kenneth, Topeka

Stayed 1 night in Dec 2023
Response from Archana Patel on Jan 14, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service
Bathroom shower is old, hard water stains/buildup inside shower and outside shower. Rest of room is great!
Stayed 1 night in Dec 2023
Response from Archana Patel on Dec 18, 2023
Thank you for leaving a review. We’re so glad you were able to visit us at Holiday Inn Express. Our team is always working to offer the best service to our guests. Thank you for bringing these concerns to our attention and have shared your feedback with our team too.

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn’t like that there was no sidewalk in the front of the building, paint job in the room I stayed in was horrible and the soap dispenser was broken in the bathroom also The heater kept kicking on and off all night and was super loud.
Stayed 1 night in Dec 2023
Response from Archana Patel on Dec 12, 2023
Thank you for bringing these concerns to our attention. I regret that your experience did not meet your expectations and have shared your feedback with our team. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Meh
Convenient location. But the ottoman in the room was stained and gross. Breakfast was definitely subpar for a holiday inn.
Stayed 1 night in Nov 2023
Response from Archana Patel on Dec 6, 2023
Thank you for bringing these concerns to our attention. I regret that your experience did not meet your expectations and have shared your feedback with our team. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Archana Patel on Dec 6, 2023
Thank you for providing feedback on your recent experience at Holiday Inn Express in Maize. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I forgot to tell them at checkout that the bathroom door lock in 217 did not work. The pillows are fantastic! Where do you get them or what brand are they?
Stayed 2 nights in Nov 2023
Response from Archana Patel on Dec 5, 2023
Thank you for taking a moment to share your experience at Holiday inn express. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

4/10 Poor

Imelda

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Archana Patel on Dec 18, 2023
I am so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Archana Patel on Dec 18, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Archana Patel on Dec 18, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Archana Patel on Dec 18, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Omar

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Archana Patel on Nov 16, 2023
Thank you for providing feedback on your recent experience at Holiday Inn Express in Maize. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Left an expensive item in my room. When I went back to retrieve it an hour after checking out the room had already been made it up. Manager found the housekeeper, who was on her way to the office with item. It would have been easy to to make the item “disappear”, but the honesty of the housekeeper made for a happy ending! What more can I say !!!
Stayed 1 night in Nov 2023
Response from Archana Patel on Nov 16, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Archana Patel on Oct 26, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from Archana Patel on Oct 26, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

6/10 Okay

Laurie, Elkhorn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room size was ok but walls were dirty, missing hunks of the walls, shower had hair in it. Area's around the toilet were dirty. Fridge leaked. Nasty spot on the carpet next to the bed.
Stayed 2 nights in Oct 2023
Response from Archana Patel on Oct 20, 2023
•Thank you for leaving a review. We’re so glad you were able to visit us at Holiday Inn Express. Our team is always working to offer the best service to our guests. We hope you stay with us in future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything.
Stayed 4 nights in Oct 2023

2/10 Terrible

Drake

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Hot tub heater broken. Hotel renovations are rough.
Stayed 1 night in Oct 2023

8/10 Good

Susie

Stayed 1 night in Sep 2023
Response from Archana Patel on Oct 26, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express in Maize is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

4/10 Poor

Brittney

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Place was ok. But for nearly $200 the air conditioner didn’t work in room 215.
Stayed 1 night in Sep 2023
Response from Archana Patel on Oct 1, 2023
Thank you for bringing these concerns to our attention. I regret that your experience did not meet your expectations and have shared your feedback with our team. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.