Ratings based on 4 Verified Reviews

2.2 out of 5
2.8 Room cleanliness
3.5 Service & staff
3.5 Room comfort
2.5 Hotel condition
Expedia-Verified Reviews
1 out of 5
by A verified traveller

Posted Feb. 14, 2019
They have a nice pool. The local staff was very friendly and helpful. The new lady who claimed to be the manager was terrible. She is very good at lying to customers. On our first night, we asked her to find us a taxi because we had a flat tired. She told me that she will let us negotiate with the taxi driver. Then she went behind my back to tell my husband that the taxi will cost us 30.000 Ar. The Air conditioning was not working in our room. They moved us to a different room. There was no hot water during our first night. The lying manager told us that it is the hot season, so not hot water. Finally the let us have it. The place was empty, so they want to gauge anyone who comes. Very disappointing. How can you be a manager if all you do is lying to customers? We stayed there last year, it was better. This time, very bad. Not going back there for sure :(
Comment from Hotel Management
Feb. 24, 2019 by Lovencie , Hotel Management
Dear Madam, As you tell the things, we know well who you are. Then would be courageous to mention your name, I won't for respect for you, I am not and we are not and will never be lyers as you say. First, about the taxi driver, I have never told you that I'll let you negociate with the taxi driver for the simple reason that I said that I'll ask him how much it will cost and I'll let you know. Second, I was above all terrible for you when I checked on Expedia and got the information that your booking code was RO: means room only so doesn't include Gaz, you told us the contrary. This time wasn't your first stay at our place. On that first time as the informations I got at the reception, you already complained like that, the manager finally accepted for you the gaz for free and so on... I would did like that if you were right, which wasn't the situation. For the hot water, it's hot season, so you have to wait a little bit to get it because almost the customers don't use it so it takes time to come. We never gauge anyone, it's better to get sure about what you say before telling it.
2 out of 5
by A verified traveller

Posted Dec. 27, 2018
Mauvais chois de date de séjour ! Pas d'autres client que nous ! la piscine inaccessible.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted Sep. 10, 2018
3 out of 5
by A verified traveller

impression globale

Posted Jul. 30, 2018
Hôtel qui a du potentiel, personnel accueillant et très disponible, toutefois je regrette la lenteur du service restauration, l’absence de produits pourtant inscrit à la carte ( jus de fruits du petit déjeuner ou encore pain au chocolat...) et un réseau wifi très très aléatoire.
Comment from Hotel Management
Aug. 7, 2018 by Anja, Hotel Management
Bonjour, Nous espérons que vous avez passer un bon séjour à l'hôtel malgré ces incidents. Nous vous remercions pour ce retour car il est primordial de connaître les avis des clients sur la totalité des prestations effectuées au sein de l'hôtel dans le but d'améliorer la qualité de nos prestations. Au plaisir