Ratings based on 3,070 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago

chicago... Yes

Posted 17-Aug-2017
William and Candace at front desk were subperb with their attentiveness and personally. The evening doorman forgot to reserve our car service for our airport departure the next morning. But the day doorman came to our rescue!!!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Springfield, IL

Nice hotel in a great location!

Posted 30-Jul-2017
Pros: Location and cleanliness
Cons: Noise level was a bit high. We could clearly hear sinks, showers, and toilets in the neighboring rooms.
Location: Right on Michigan Avenue, this is a great location!
We chose this hotel because of its location and were not disappointed. Just steps away from Water Tower Place, it was perfect for our Magnificent Mile shopping experience.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel and accommodations and location!

Posted 18-Jul-2017
Fantastic Hotel! Staff was very friendly and professional! Location was awesome, right on the Magnificent Mile and right across the street from the John Hancock building! Highly recommend this hotel! Will definitely come back again!
4 out of 5
Recommended
for Everyone
by A verified traveller from pittsburgh pa

Posted 17-Jul-2017
The room was nice but it didn't get cold enough like the ac wasn't working. Other than that it was good
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jul-2017
The location of this hotel is incredible! Right in the middle of everything! The staff was not so friendly and they gave us a smoking room when we specifically asked for non smoking and treated us bad when we complained.
5 out of 5
Recommended
for Everyone
by A verified traveller

We stayed in a lake view room and it was perfect!!

Posted 10-Jul-2017
The view of the lake was amazing! Also, the main aspects of the hotel were excellent. As with other upscale downtown hotels, WiFi and breakfast came with an additional charge, as did the $70 parking charge.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Staff was helpful and accommodating.

Posted 8-Jul-2017
Pros: I loved the location
Location: perfect for shopping and bus stop location was right outside the hotel.
The staff was great and the location was perfect for shopping !
5 out of 5
Recommended
for Everyone
by A verified traveller from st. louis

excellent and comfortable stay

Posted 7-Jul-2017
Pros: Lobby area
Cons: Nothing at this time
Location: Being right on Michigan Ave we were able to walk or take an inexpensive taxi ride to all areas of interest.
This is our second stay at the Westin. The staff was friendly and very attentive. Was able to get an early check in. Staff greeted us with a smile and eye contact. Our room was clean and a lobby area was furnished with comfortable chairs and couches for those times you wanted to relax and enjoy the outside view. I would highly recommend the Westin on 909 n. Michigan.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Want to go back!

Posted 5-Jul-2017
Pros: The Room of the lake, lovely bathrooms, and great TV in HiDef.
Location: Great location to the board walk, all the high end shops..
The hotel was just wonderful, we got upgraded to a wonderful view of Lake Michigan. The hotel staff was great, and guest services even was able to book us dinner at Mike Ditka's restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great area, close to anything you might want!

Posted 3-Jul-2017
Pros: Location, staff.
Cons: Restaurant way too expensive.
Location: The beach, shopping and great restaurants
Spent our 45th anniversary here. Was very nice with a complimentary bottle of bubbly!