Title: BYPILLOW The Citadel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BYPILLOW The Citadel Hostal in Madrid, 4-minute walk to Plaza Mayor ![Double Room (Interior)](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/912b7a15.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/81f0c796.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Triple Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/c09b071c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/589b8a73.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Triple Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/87bec4f6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies BYPILLOW The Citadel places travelers in Madrid's historic center, near the Royal Palace and Puerta del Sol. The hotel offers reliable in-room WiFi, and staff provide knowledgeable tour assistance to help guests explore the city's landmarks. 8.8 Excellent ## Popular amenities - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Standard Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/2d9cbed4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Private bathroom Hair dryer Daily housekeeping Desk - 161 sq ft - Sleeps 3 - 1 Double Bed ![Superior Double Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/40e4dd5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Private bathroom Hair dryer Daily housekeeping Desk - 193 sq ft - Sleeps 3 - 1 Double Bed ![Triple Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/d5fcdc0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 9.0 Wonderful 4 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Private bathroom Hair dryer Daily housekeeping Desk - 226 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds ![Double Room (Interior)](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/62e48c0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Interior) ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Private bathroom Hair dryer Daily housekeeping Desk - 129 sq ft - Sleeps 3 - 1 Double Bed ![Twin Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/9a141403.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room 8.8 Excellent 3 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Private bathroom Hair dryer Daily housekeeping Desk - 129 sq ft - Sleeps 3 - 2 Twin Beds ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/116000000/115970000/115968900/115968816/7864eddc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Spark By Hilton Madrid Alcala San Blas-Canillejas - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 35 reviews CA $124 CA $136 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Madrid-Hotels-Spark-By-Hilton-Madrid-Alcala.h115968816.Hotel-Information?chkin=2025-11-24&chkout=2025-11-25&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=9e298ed7-f9fa-4330-89b9-0fc60cc6312e&top_cur=CAD) Ad ![Breakfast, lunch, dinner served; Mediterranean cuisine, pool views ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2470000/2466900/2466861/505aea62_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Nuevo Boston San Blas-Canillejas - Pool - Free airport shuttle - Free WiFi - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Citadel-By-Pillow.h11878417.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Citadel-By-Pillow.h11878417.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41636%2C-3.70981&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=anNixr-tMXDOhf6zssfc9Yn4u-A=) Calle Espejo 2, piso 2, Madrid, Madrid, 28013 #### What's nearby - Royal Palace of Madrid - 3 min walk - 0.3 km - Plaza Mayor - 3 min walk - 0.3 km - Gran Via - 6 min walk - 0.6 km - Puerta del Sol - 8 min walk - 0.7 km - Prado Museum - 17 min walk - 1.5 km #### Getting around - Opera Station - 3 min walk - Madrid Principe Pio Station - 5 min drive - Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive #### Restaurants - ‪El Chaparrito - ‬2 min walk - ‪El Minibar - ‬1 min walk - ‪Café Madrid - ‬2 min walk - ‪La Esquina de San Miguel - ‬1 min walk - ‪Bar Refra - ‬1 min walk ## About this property ### BYPILLOW The Citadel Hostal near Plaza Mayor Close to Royal Palace of Madrid and Puerta del Sol, BYPILLOW The Citadel has plenty to offer. Stay connected with free in-room WiFi. You'll also find perks like: - A roundtrip airport shuttle (surcharge), an elevator, and tour/ticket assistance - Guest reviews say great things about the helpful staff Room features All guestrooms at BYPILLOW The Citadel feature comforts such as air conditioning, as well as amenities like free WiFi. More amenities include: - Bathrooms with showers and hair dryers - Free infant beds, daily housekeeping, and desks ## Similar properties ![Interior](https://images.trvl-media.com/lodging/5000000/4820000/4812000/4811992/67a69adc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### THC Tirso Molina Hostel Madrid Centro - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 8.8 Excellent 612 reviews CA $131 CA $144 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=4811992&PinnedHotelID=4811992&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room](https://images.trvl-media.com/lodging/101000000/100570000/100568400/100568308/25afa05b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CC Opera Suites Madrid Centro - Free WiFi - Air conditioning - Breakfast available - Housekeeping 8.4 Very good 160 reviews CA $135 CA $149 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=100568308&PinnedHotelID=100568308&HadPinnedHotel=true®ionId=-1&adults=2) ![Single Room](https://images.trvl-media.com/lodging/92000000/91490000/91484800/91484708/fab343a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BYPILLOW Crosstown Madrid Centro - 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Limited-hour front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Accessibility - Elevator ### More - 1 floor ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV ### More - Air conditioning - Desk ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 10:00 PM Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available Late check-out subject to availability Late check-out fee: EUR 10 ### Special check-in instructions The front desk is open daily from 2:00 PM - 10:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Late check-out fee: EUR 10 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards; cash is not accepted ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation ### Property is also known as Citadel Pillow Hostel Madrid Citadel Pillow Hostel Citadel Pillow Madrid Citadel Pillow Citadel Pillow Hostal Madrid Citadel Pillow Hostal The Citadel by Pillow BYPILLOW The Citadel Hostal BYPILLOW The Citadel Madrid BYPILLOW The Citadel Hostal Madrid ## Frequently asked questions ### Is BYPILLOW The Citadel pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at BYPILLOW The Citadel? > As of Nov 7, 2025, prices found for a 1-night stay for 2 adults at BYPILLOW The Citadel on Nov 10, 2025 start from CA $180.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Madrid-Hotels-The-Citadel-By-Pillow.h11878417.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at BYPILLOW The Citadel? > This hostal doesn't offer parking. ### What time is check-in at BYPILLOW The Citadel? > Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available. ### What time is check-out at BYPILLOW The Citadel? > Check-out is at 11:00 AM. Late check-out is available for EUR 10 (subject to availability). ### Does BYPILLOW The Citadel provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is BYPILLOW The Citadel located? > Located in Madrid Centro, this hostal is within a 5-minute walk of San Miguel Market, Plaza Mayor, and Royal Palace of Madrid. Puerta del Sol and Gran Via are also within 10 minutes. Opera Station is only a 3-minute walk and Sol Station is 8 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## BYPILLOW The Citadel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 181 8 - Good 102 6 - Okay 21 4 - Poor 11 2 - Terrible 9 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 8.6/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Agnes Jun 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Perfect location!! Just across mercado san miguel ! Great location ##### Agnes Stayed 3 nights in May 2023 ### 10/10 Excellent #### Daniel Jun 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs. ##### Daniel Stayed 2 nights in May 2023 ### 8/10 Good #### Leopoldo Nov 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great central place to stay. Too bad the elevator was not working; not good for us seniors. ##### Leopoldo Stayed 3 nights in Oct 2023 ### 8/10 Good #### CARLOS Feb 6, 2024 Liked: Cleanliness, staff & service A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources. ##### CARLOS Stayed 3 nights in Feb 2024 ### 8/10 Good #### Anders Apr 11, 2023 Liked: Cleanliness, staff & service, room comfort #### Great room in middle of old Madrid Room was small but clean and modern. Nice bathroom. The house and staircases leading up to the hotel scared me a bit because it was in very poor condition but the rooms itself was top class. Location is certainly in the middle of old Madrid, very close to Plaza Mayor, Sol and Teatro Real. Room was perfect for me as a solo traveller, imagine it would be very small for two. ##### Anders Stayed 4 nights in Apr 2023 ### 8/10 Good #### Kenneth Apr 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive. ##### Kenneth Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### adriana aranda May 22, 2025 Liked: Cleanliness, property conditions & facilities Todo excelente ##### adriana aranda Stayed 2 nights in May 2025 ### 10/10 Excellent #### Mariella May 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect! ##### Mariella Stayed 3 nights in May 2025 ### 10/10 Excellent #### Jonas May 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service! Really service minded staff ##### Jonas Stayed 1 night in May 2025 ### 10/10 Excellent #### Bipran Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny ##### Bipran Stayed 3 nights in Apr 2025 ### 4/10 Poor #### Alexander Apr 9, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 1-star hotel... But it's written 3-star hotel... According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad. ##### Alexander Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Tetsu Mar 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 部屋は広く、観光地にも近かった。、 ##### Tetsu Stayed 2 nights in Mar 2025 ### 8/10 Good #### Sam Feb 20, 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again ##### Sam Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Johanna Jan 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### hyvä yöpymiskokemus Respa oli oven takana, hetki meni löytää se. Ystävällinen henkilökunta ja siisti huone. Kahvi/tee ja pullovesi sisältyi huoneeseen. Hotelli rauhallisella paikalla ##### Johanna Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Maria Estela Jan 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel no centro A hospedagem se concentra no segundo pavimento de um edifício antigo, com quartos renovados. O quarto nos surpreendeu positivamente pelo tamanho, com antessala e sofá no quarto. A jarra que disponibilizam para água quente é ótima para o inverno. A localização central é muito boa, em viela tranquila. ##### Maria Estela Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### John Nov 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect for City Centre Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed. ##### John Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Henry Oct 13, 2024 Liked: Property conditions & facilities Excelente recepción, da consejos ##### Henry Stayed 1 night in Oct 2024 ### 8/10 Good #### CHI-HSIANG Oct 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities 沒想到櫃檯和房間都是位於巷內三樓，但整體除了隔音較差，電梯很小，其他大致良好，接待小姐和善 ##### CHI-HSIANG Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Mohammed Suhel Sep 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient. ##### Mohammed Suhel Stayed 1 night in Sep 2024 ### 6/10 Okay #### Adriana Jul 29, 2024 Liked: Staff & service #### Requiere mantenimiento. La ubicación es ideal. El hotel está muy bien ubicado, pero la realidad del lugar no corresponde con las fotos, que muestran un espacio mejor conservado. Cuenta con pocas habitaciones, situadas en el segundo piso de un edificio en muy mal estado. El piso estaba pegajoso y, tras caminar unos pasos en calcetines, estos acabaron negros, lo que sugiere que no estaba realmente limpio. La regadera tenía mucho moho. Llegamos muy tarde para el check-in, pero, habiendo leído comentarios de otros huéspedes, informamos al hotel con anticipación. Nos enviaron un código, pero era incorrecto y no abría la puerta principal. Por suerte, alguien pudo ayudarnos, de lo contrario, nos habríamos quedado fuera. Recomendaría este hotel como alternativa a un hostal, pero no me hospedaría aquí de nuevo. Sin embargo, el personal siempre fue muy amable. ##### Adriana Stayed 3 nights in Jul 2024 ### 2/10 Terrible #### Crisanto Jul 20, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Estadía Julio 10-15 Julio en Bypillow The Citadel Para empezar, no debería llamarse hotel, es más bien un hostal o apartamento de Airbnb. Mi primer inconveniente fue llegando. Es un edificio antiguo de apartamentos y el acceso es con código de seguridad. El código que recibí de Hotels.com era uno incorrecto y no podía entrar. Por suerte llegue antes de las 22:00 hr pues en la recepción en el segundo piso solo hay personal de 14:00-22:00 hr. Al llegar me dieron un pedazo de papel, literalmente, con el nombre de mi habitación (Calle de Atocha) y 2 códigos de seguridad, uno para la puerta de entrada y pasillo y otro para la puerta de la habitación. El primer día el WiFi no funcionaba, el sábado me quedé sin agua caliente y empezó a caer agua del aire acondicionado. Como ocurrió en la mañana, se lo deje saber a la empleada de limpieza que me indicó que iba a llamar a la persona correspondiente. Las fotos que se ven en internet son muy diferentes a la realidad. Las habitaciones son totalmente básicas y no se podía usar el balcón pues en los mismos se encuentra la maquinaria del aire acondicionado. El edificio tiene un ascensor, el más pequeño que he visto en mi vida. El área de la recepción es un escritorio y tampoco se parece en nada a la foto en internet. La única cosa positiva que puedo decir es su localización. Pero para $300/noche que pagué, no lo recomiendo ni me vuelvo a quedar allí. ![](https://a.travel-assets.com/ugc/hotel-reviews/03D91A6844B50B3EEFC0A0BE50267AA3E2DD91271721493207257.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EF0628EA21FEC35C8835F5EF4C6033AA0DA0D38C1721493212494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/06C1768760633F7BDF901F8DB7AE94211287F65E1721493214354.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Crisanto Stayed 5 nights in Jul 2024 ### 8/10 Good #### Michael Jul 5, 2024 Liked: Cleanliness, amenities, property conditions & facilities I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room. ##### Michael Stayed 4 nights in Jun 2024 ### 8/10 Good #### Shirin Jun 27, 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Centrally situated in Madrid nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape ##### Shirin Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Junming Jun 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is very clean and nice, even though the hotel is in a very old building. ##### Junming Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Valérie Jun 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location ##### Valérie Stayed 5 nights in May 2024 ## Expedia's Latest Trends ### Hotels > [Cheap Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels-Cheap-Hotels.0-0-d178314-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hard Rock Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [Hilton Grand Vacations Club Elara Center Strip Las Vegas](https://www.expedia.ca/Las-Vegas-Hotels-Elara-By-Hilton-Grand-Vacations-Center-Strip.h2784522.Hotel-Information) > > [NH Collection Madrid Colón](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Colon.h523330.Hotel-Information) > > [The Shoreham Hotel](https://www.expedia.ca/New-York-Hotels-The-Shoreham-Hotel.h18352.Hotel-Information) > > [Hotels in Jalandhar](https://www.expedia.ca/Jalandhar-Hotels.d6126245.Travel-Guide-Hotels) > > [West Edmonton Mall Inn](https://www.expedia.ca/Edmonton-Hotels-West-Edmonton-Mall-Inn.h571696.Hotel-Information) > > [Grand Palladium Select Bávaro - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Grand-Palladium-Bavaro-Suites-Resort-Spa-All-Inclusive.h879936.Hotel-Information) > > [All Inclusive Resorts and Hotels in Morocco](https://www.expedia.ca/Destinations-In-Morocco-All-Inclusive-Hotel.0-0-d122-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hotels in Whistler](https://www.expedia.ca/Whistler-Hotels.d4115.Travel-Guide-Hotels) > > [Madrid Marriott Auditorium Hotel & Conference Center](https://www.expedia.ca/Madrid-Hotels-Madrid-Marriott-Auditorium-Hotel-Conference-Center.h908863.Hotel-Information) > > [Hotels near Walden Galleria Mall](https://www.expedia.ca/Walden-Galleria-Mall-Hotels.0-l6129205-0.Travel-Guide-Filter-Hotels) > > [All Inclusive Resorts and Hotels in Florida](https://www.expedia.ca/Destinations-In-Florida-All-Inclusive-Hotel.0-0-d211-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Freehand Chicago](https://www.expedia.ca/Chicago-Hotels-Freehand-Chicago.h9418281.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.ca/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.ca/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [Hotel Puerta de Toledo](https://www.expedia.ca/Madrid-Hotels-Hotel-Puerta-De-Toledo.h54498.Hotel-Information) > > [Hotels in Niagara Falls](https://www.expedia.ca/Niagara-Falls-Hotels.d6023515.Travel-Guide-Hotels) > > [5 Star Hotels in Kelowna](https://www.expedia.ca/5Star-Kelowna-Hotels.s50-0-d3997.Travel-Guide-Filter-Hotels) > > [Agumar Hotel](https://www.expedia.ca/Madrid-Hotels-Agumar-Hotel.h54492.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to Palma de Mallorca (PMI)](https://www.expedia.ca/lp/flights/yyz/pmi/toronto-to-palma-de-mallorca) > > [flights from region of waterloo intl airport](https://www.expedia.ca/lp/airports/ykf/flights-from-region-of-waterloo-intl-airport) > > [Flights from Toronto (YYZ) to Larnaca (LCA)](https://www.expedia.ca/lp/flights/yyz/lca/toronto-to-larnaca) > > [Flights from Toronto (YYZ) to Winnipeg (YWG)](https://www.expedia.ca/lp/flights/yyz/ywg/toronto-to-winnipeg) ### Packages > [Hawaii](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/213/Hawaii) > > [Las Vegas Vacations](https://www.expedia.ca/Las-Vegas.d178276.Destination-Travel-Guides) > > [Las Vegas Strip Vacations](https://www.expedia.ca/Las-Vegas-Strip.d800045.Destination-Travel-Guides) > > [Okinawa Island Vacations](https://www.expedia.ca/Okinawa-Island.d10805.Destination-Travel-Guides)