Down comforters, minibar, in-room safe, individually decorated
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Reviews of Suite Prado Hotel

4 out of 5
Suite Prado Hotel
Manuel Fernandez Y Gonzalez 10, Madrid, Madrid

Reviews

8.4

Very good

Rating 10 - Excellent. 395 out of 903 reviews" "
Rating 8 - Good. 337 out of 903 reviews" "
Rating 6 - Okay. 118 out of 903 reviews" "
Rating 4 - Poor. 33 out of 903 reviews" "
Rating 2 - Terrible. 20 out of 903 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Uzma

Travelled with family
Liked: Staff & service
The property is dated but the proximity to everything is great!
Stayed 1 night in Apr 2024
Response from reception on Apr 15, 2024
Good morning,I'm sorry that a historic and protected building seemed outdated to you but our Suites were all renovated this year.We hope to continue improving to give the best of us to our guests.

8/10 Good

Arjun, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and comfortable accommodations. Excellent, friendly staff. More nighttime noise than previous stays, could be heard in room.
Stayed 3 nights in Mar 2024

10/10 Excellent

JOSE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y buena limpieza
Stayed 2 nights in Mar 2024

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly and highly capable staff.
Stayed 2 nights in Mar 2024

4/10 Poor

Martin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The accomodation appeared to be a renovated old building. The "original?" staircase was badly work and even which without care could be dangerous in my opinion. The lighting in the room was only controlled by a Power Card at the door or at each Lamp.The room fely more like business accomodation rather than luxury. AND THE NOISE FROM SURROUNDING BARS WAS VERY VERY LOUD WAY PAST 1.30AM!! I would not recomend this accomodation for luxury or a good nights sleep.
Stayed 1 night in Feb 2024

8/10 Good

Bharath Kumar, MOUNTAIN VIEW

Stayed 4 nights in Dec 2023

8/10 Good

Tayfun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice to stay
Stayed 3 nights in Nov 2023

6/10 Okay

FAWAD

Stayed 3 nights in Nov 2023

10/10 Excellent

JARRETT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible staff to assist with many aspects of the bookings. Great location and hotel!
Stayed 5 nights in Oct 2023

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite Prado
Suite Prado is centrally located near all the tourist sites. The neighborhood has excellent restaurants and we enjoyed it very much. The staff is helpful and we loved their recommendation for breakfast/brunch ale Rollerie just down the street.
Stayed 5 nights in Oct 2023

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite Prado is a small and lovely hotel close to many restaurants (Spanish, Chinese, Mexican, Argentinian, Peruvian), cafes, plazas (squares) and places of interest. Staff were warm, friendly and very helpful, whether for information about the hotel or places to see and directions. Our room was well-appointed and surprisingly spacious: separate bedroom (comfy bed), and living room with a small kitchenette. We had a choice of three French balconies from which to view the street and activity. I would certainly stay at Suite Prado again and recommend it to all my friends. A lovely place. Our stay was Sept 20 to 23, 2023.
Stayed 3 nights in Sep 2023

10/10 Excellent

danielys

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está muy bien ubicado , la habitación tiene bien espacio , cocina y refrigerador. También bien equipada con jugos , agua y bebidas 🍷.
Stayed 6 nights in Sep 2023
Response from Pablo Waldemar. on Oct 1, 2023
Hola buenas tardes,la ubicación es una maravilla casco historico,restaurantes,museos y un largo etc...de actvidades que solo dependeran del TIEMPO que tengalos para dedicarles.Nos hace muy felices su comentario.Gracias y saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Pablo Waldemar. on Oct 1, 2023
Hola buenas tardes,gracias por su valoración.Saludos cordiales.

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos are very glamorous but the room was very sparse. The bed is super.
Stayed 3 nights in Sep 2023
Response from Pavlo Waldemar. on Oct 1, 2023
Hello, good afternoon,We are pleased that your rest was good.Thanks and best regards.

10/10 Excellent

Flordelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious that featured a kitchen, and a living room. The bathroom was also spacious. Excellent location. Walking distance to Prado Museum and other Museums, parks, Plaza Mayor, Puerta del Sol and many others. International restaurants featuring foodsfrom Argentina, Peru, Mexico, India, China, Istanbul Japan.
Stayed 2 nights in Sep 2023
Response from Pablo Waldemar. on Oct 1, 2023
Hello, good afternoon,All of this is in our opinion and we share it with you, without hesitation.Which makes this area possibly the best area of Madrid to stay.Thank you very much for sharing that information with others.Kind regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful!
I was appalled when I saw the kitchen you provided. It was not only disappointing but also broken. I immediately asked the concierge to change the room, but to my dismay, the next one I was given was reeked of cigarette smoke, making it utterly disgusting. I fail to understand how you can advertise this as a 4-star hotel and rent out such substandard rooms. Subsequently, I approached the concierge again, only to be assigned a third room in terrible condition. The carpet was dirty and malodorous, and the kitchen appeared to have been neglected in cleaning. A 4-star hotel, really?! Finally, I was given a fourth room, which was marginally better but still unclean and appeared as though it had not been properly tidied. The bed was appalling, and the bed linens were visibly dirty. This is a blatant misrepresentation of a 4-star hotel! I have attached photographs as evidence of the dismal conditions I encountered during my stay. I fully expect a full refund due to this false advertising, which can only be described as a scam targeting your customers. It is my hope that other potential customers will not fall victim to being cheated and deceived, just as I was with this 2-star hotel posing as a 4-star establishment. Lastly, I cannot comprehend why the person at the reception did not provide me with the standard of service expected from a 4-star hotel.
Stayed 5 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite Prado hotel the best in Madrid
Perfect location in the center close to every point in short walk. Great team and excellent service. We had great time and will book this hotel. We highly recomend this hotel
Stayed 3 nights in Jul 2023
Response from Reception on Jul 31, 2023
Good morningThank you very much for your trust and for sharing your experience.We hope to see you again very soon. We will continue working to improve.

10/10 Excellent

Krish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and wonderful service by staff. Very clean with a small kitchenette good for small families staying for a few days.
Stayed 3 nights in Jul 2023
Response from Reception on Jul 31, 2023
Good morningThank you very much for your trust and for sharing your experience.We hope to see you again very soon. We will continue working to improve.

10/10 Excellent

Jorge, North Las Vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, excellent location
Stayed 1 night in Jun 2023
Response from Reception on Jul 31, 2023
Good morningThank you very much for your trust and for sharing your experience.We hope to see you again very soon. We will continue working to improve.

10/10 Excellent

Jorge

Stayed 1 night in Jun 2023
Response from Reception on Jul 31, 2023
Good morningThank you very much for your trust and for sharing your experience.We hope to see you again very soon. We will continue working to improve.

6/10 Okay

Raquel

Travelled with family, Travelled with group
Area around hotel is very walkable and plenty of dinning options. Hotel staff not very friendly. Hotel beds and pillows were very uncomfortable. Did not like having to return key every time you left the hotel and request it upon arrival.door locking mechanism is cumbersome.
Stayed 2 nights in Jun 2023
Response from Reception on Jul 31, 2023
Good morningThank you very much for your trust and for sharing your experience.We hope to see you again very soon. We will continue working to improve.

8/10 Good

Alistair

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Reception on Jul 31, 2023
Good morningThank you very much for your trust and for sharing your experience.We hope to see you again very soon. We will continue working to improve.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Very nice hotel well situated near museums, good restaurants and other main attractions in Madrid. Rooms are very large and comfortable.
Stayed 3 nights in Jun 2023
Response from Reception on Jul 31, 2023
Good morningThank you very much for your trust and for sharing your experience.We hope to see you again very soon. We will continue working to improve.

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean and well located.
Stayed 3 nights in May 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
?
Stayed 6 nights in May 2023

10/10 Excellent

LOURDES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Excellent room and service for a hotel in the area. Difficult accesibility but possible
Stayed 1 night in Apr 2023

10/10 Excellent

Suman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing suite and location
Our stay at Suite Prado was amazing. The best part of it was the location - everything is within a 20 minute walk, lots of food options nearby. Sol station was a 5/10 min walk, and was extremely well connected to all lines The 1 bedroom suite itself was huge! Enough room for 4/5 people. It had a small kitchenette and mini fridge that worked great for us. Cleanliness and Service were top notch. We would definitely recommend it to anyone travelling with kids and looking for a place thats close to most places of interest or food options.
Stayed 3 nights in Mar 2023

8/10 Good

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Pleasant hotel in great location. Had issues with hot water.
Stayed 4 nights in Nov 2022

6/10 Okay

Julie

Travelled with family
Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2022

8/10 Good

karina, Greentown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great staff. Rooms are very simple
Stayed 4 nights in Sep 2022
Response from reception on Oct 13, 2022
Thank you for staying with us.We appreciate your feedback

4/10 Poor

Facundo

Stayed 4 nights in Sep 2022
Response from reception on Oct 13, 2022
Thank you for staying with us.We appreciate your feedback

10/10 Excellent

Steffan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredibly well-located hotel. Restaurants, bars, museums, all near by. The staff is very helpful, nice, easy to talk to. I would go back to this place any time.
Stayed 7 nights in Jul 2022
Response from Reception on Aug 2, 2022
Thank you so much. We are waitting you the next time you back to Madrid

10/10 Excellent

Elvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with other 2 families and we all Loved the hotel and location.
Stayed 3 nights in Jun 2022
Response from reception on Jul 15, 2022
Gracias por elegirnos para su estancia en Madrid. Esperamos volver a verle pronto

8/10 Good

Ian Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and large rooms. Staff were friendly. Slightly dated interior
Stayed 5 nights in May 2022
Response from Recepcion on Jul 19, 2022
Gracias por elegirnos para su estancia en Madrid. Esperamos volver a verle pronto.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from recepción on Apr 19, 2022
Muchas gracias por su valoración y por compartirla. Esperamos volver a verles pronto.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is exceedingly helpful!! The hotel is nicely & centrally located with many places to around to eat. Able to walk to many sites. Inside the hotel however the furniture can really use an update. Very, very old & worn out. Their Wi-Fi is terrible! With no English-speaking channels on the TV and bad Wi-Fi it it left no chance for English-speaking people to get entertainment.
Stayed 5 nights in Oct 2021

10/10 Excellent

Steffan, Merida, Mexico

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a previous review, due to a misunderstanding, I gave a bad review. This is in fact a great hotel, the attention one get from the hosts is excellent. I have been staying in this hotel for several years in a row, each time I go to Madrid. I can only recommend it. Well located, great hosts, and the rooms are clean, as silent as they can be in that area of Madrid.
Stayed 3 nights in Jul 2020
Response from recepcion on Aug 29, 2020
Gracias por elegirnos en su estancia en Madrid. Esperamos volver a verles muy pronto.

10/10 Excellent

Marco, San Jose, CR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel is nice and clean. Furniture is a little dated but overall a very good experience. I also noticed how quiet the room was. No outside noise or anything from other guests. The location was perfect. I don't think it gets any better than this.
Stayed 2 nights in Dec 2019

4/10 Poor

Chris, Mallorca

Travelled with family
It was very loud, hotel staff started cleaning very early and was talking extremely loud. One of our guests had birthday during the trip, it totally was ignored by hotel staff.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location, helpful and friendly staff, spacious rooms, nice breakfast.
Stayed 2 nights in Oct 2019

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too Class
Top class hotel in a great location. Rooms are a very high standard.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to stay at- comfort, location and staff
Stayed 2 nights in Sep 2019

4/10 Poor

Ilesh

Business traveller
Liked: Cleanliness
Disliked: Staff & service
not 4*
the hotel is okay - but not 4* as the rating suggests - the wifi doesn't work and the room didn't even have a working television. the staff showed no desire to solve any of the issues either
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jul 2019
Response from RECEPTION on Jul 30, 2019
THANK YOU FOR CHOOSING US FOR YOUR STAY IN MADRID AND WE NEED TO SEE YOU VERY SOON

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. The room was comfortable.
Stayed 1 night in Jul 2019
Response from RECEPTION on Jul 30, 2019
THANK YOU FOR CHOOSING US FOR YOUR STAY IN MADRID AND WE NEED TO SEE YOU VERY SOON

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and friendly staff
We had an amazing stay at Suite Prado Hotel. The rooms are set up like small apartments. There is a small kitchen with utensils and a refrigerator. There is a double bed in the main room and a pull out single bed in the sitting room. The hotel is in a great location, right across from a convenience shop and around the corner from loads of restaurants. The staff is so friendly and helpful. We were having issues connecting our laptops to the wifi and one of the staff helped us set them up. Breakfast is continental, breads and jams, fresh orange juice, coffee, tea. All brought to your room at no charge! I highly recommend staying here. We will definitely be back when we need a room in Madrid.
Stayed 1 night in Jul 2019
Response from RECEPTION on Jul 30, 2019
THANK YOU FOR CHOOSING US FOR YOUR STAY IN MADRID AND WE NEED TO SEE YOU VERY SOON