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Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 537 out of 983 reviews
5 - Excellent 55%
Rating 4 - Good. 344 out of 983 reviews
4 - Good 35%
Rating 3 - Okay. 62 out of 983 reviews
3 - Okay 6%
Rating 2 - Poor. 19 out of 983 reviews
2 - Poor 2%
Rating 1 - Terrible. 21 out of 983 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff, price and cleanliness!
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is pretty good. But mattress are mediocre at best and pillows are horrible.
Stayed 1 night in Sep 2021

1/5 Terrible

Travelled with partner
Disliked: Amenities, property conditions & facilities
The only good thing was the location. The cafe/bar was always closed, there was no coffee maker in the room, no mini-bar, no room service. One day when we returned to our room from sightseeing, it smelled like cigarette smoke. We could hear everyone at the elevator coming and going.
Stayed 3 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location near the museums and Puerta de Atocha train station. I also like the helpful staff.
Stayed 1 night in Aug 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Unfortunately I was given a twin room instead of a queen bed and the gym needs a makeover but other than that the hotel was lovely, perfect location with a great price too
Stayed 1 night in Sep 2021