The hotel is based in the suburbs, so the hotel is quiet and not in the busy Gran vie or Sol. The transportation system is quite easy the bus 29, 5 stops from the Metro and line 1 takes you into town.
The staff were friendly, professional, and helpful with a smile. Emilio, one of the many hotel receptionists was fantastic, ( transport details provided by Emilio). The hotel room was basic, could do with modernisation, as in the room were in could do with another comfy chair and side small table, but overall good enough for a weekend break. The benefits of the hotel is it has a spa, which is free, which we had all to ourselves, perfect. If you are looking for a quiet stay and don’t mind travelling on public transport Hotel Nuevo Madrid is a good location and the staff will not disappoint.