Interior entrance

Reviews of Hotel Mercader

4 out of 5
Hotel Mercader
Calle Eje 2-7A, Poligono Alimentario Mercamadrid,18, Madrid, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 172 out of 505 reviews" "
Rating 8 - Good. 236 out of 505 reviews" "
Rating 6 - Okay. 66 out of 505 reviews" "
Rating 4 - Poor. 19 out of 505 reviews" "
Rating 2 - Terrible. 12 out of 505 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arda, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from fernando on Mar 27, 2024
gracias

10/10 Excellent

Joseph Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from fernando. on Mar 10, 2024
gracias y saludos

6/10 Okay

Michael

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Lin, Aurora

Stayed 1 night in Nov 2023
Response from fernando on Dec 5, 2023
gracias

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is excellent very clean very spacious rooms has a convenient restaurant inside. Excellent service. The location of the property is below average. It is located inside an industrial area with lots of trucks standing outside on the main street. Public transportation is not nearby. No metro close by, although if you have a car or are using Taxi or Uber then it’s not a problem. Uber costs around €16 to the airport and 20 to the main train station.
Stayed 1 night in Oct 2023
Response from fernando on Oct 6, 2023
thansk and Regards,

6/10 Okay

DALJINDER SINGH

Business traveller
Disliked: Cleanliness
Not a 4 star for sure.
Stayed 3 nights in Sep 2023
Response from fernando on Sep 27, 2023
Gracias

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a four star hotel by property condition and facilities, or service. Feels like a two star hotel with a four star price tag…No basic amenities like free bottled water, tea pot, or tissue in the room, cleanliness is bad, I got bug bites all over. Property is old and you can hear people’s movements clearly who are next door or right above you. Furnitures not only show wear but also of low quality. Dining option super limited being in the middle of a large industrial warehouse hub. Some of the staff are rude. Definitely going on my block-out list, suggest you stay away too!
Stayed 1 night in Sep 2023
Response from fernando on Sep 21, 2023
thank you for your message, your are very impolite.

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and kind staff, clean room
Stayed 2 nights in Jul 2023
Response from fernando on Jul 15, 2023
Thank you so much for your support.

10/10 Excellent

CHUI MEI

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is excellent to it's price and facilities. Have fridge, bath tub. Bed is comfortable, room is clean and spacious. Only the location is an issue, if you are visitors, this hotel location is not your choice.
Stayed 4 nights in Jun 2023
Response from fernando. on Jul 5, 2023
Thank you and Best Regards,

8/10 Good

darryl

Business traveller
Liked: Cleanliness, staff & service, room comfort
GREAT VALUE FOR MONEY ,,GOOD FOR THE PRICE WHEN ON BUSSNESS
Stayed 1 night in Jun 2023
Response from fernando on Jun 27, 2023
Thank you for your comment, Best Regards,

8/10 Good

Yuk Him

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite far from downtown but it's ok if you've a car. Room are quite large. Just a place to stay and sleep.
Response from fernando on Jun 15, 2023
Thanks and Regards

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness
Oh dear. . . Expedia forgot to mention this hotel is in - that’s right “in” - a warehouse and distribution area/industrial estate. Food to buy? Hahahaha. The hotel’s restaurant (when open, not weekend evenings) is actually quiet good. Getting into the city, which is mikes away, is by taxi only, unless you feel confident about getting a bus part of the way then on the subway train . . . Oh, and expect to pay around $25 to $30 for the taxi (one way) depending on how lost the taxi driver or their GPS get it wrong.
Stayed 5 nights in Jun 2023
Response from fernando on Jun 13, 2023
You forgot to see google.maps, it is very easy to know that we are 8 km from the center by car, there are two bus lines, we do not have to tell the client where the hotel is when they have purchased the reservation through agencies on a trip. thank you.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Only one bus to take you to the Hotel, therefore a taxi is a must. Very secluded and area is a bit unsafe. Hotel is great and quiet.
Stayed 2 nights in Jun 2023
Response from fernando on Jun 9, 2023
Thanks

6/10 Okay

Javier

Stayed 3 nights in May 2023
Response from FERNANDO on May 27, 2023
GRACIAS

10/10 Excellent

North

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money ,a good hotel for the price as a bussness user ,very close to caja magica.
Stayed 1 night in May 2023
Response from fernando on May 8, 2023
thank you for your support, Best Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stay clear . Location in industrial site with gate
Having checked in . Paid for breakfast and the room. We arrived just arrived 9pm. Hungry and found the restaurant was closed. Nowhere else nearby open or buy any food. The waitress in the morning look at us with beady eyes. Demanded payment for our breakfast which we already paid and on our confirmation included. She wo t have it. Went to reception. Again demanded paymemt for our breakfast which clearly stated included as paid. They were so rude and would not back down. My advise. Get the payment receipt. Probably still no use......
Stayed 1 night in Apr 2023
Response from fernando on Apr 26, 2023
Thanks and Regards,

6/10 Okay

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need transport
A nice hotel. But no good if you do not have a car no tea or coffee facilities in room nothing open locally on a Sunday for food had to get taxis to go everywhere which was fine but makes stay here expensive
Stayed 4 nights in Apr 2023
Response from fernando on Apr 26, 2023
Thanks and Regards

4/10 Poor

Larry

Stayed 4 nights in Feb 2023
Response from fernando on Mar 16, 2023
gracias

10/10 Excellent

Jeuz Pulache

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from FERNANDO on Jan 5, 2023
Muchas gracias por todo

10/10 Excellent

SIDDIG MOHAMED SIDDIG

Stayed 3 nights in Sep 2022

2/10 Terrible

Mahmoud

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very far and breakfast is so terrible
Stayed 1 night in Nov 2022
Response from fernando on Nov 13, 2022
We do not know what he refers to or when he has been staying because he does not appear recently in our hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from fernando on Sep 25, 2022
Muchas gracias por su atención

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highways and not too far to drive into city center.
Stayed 2 nights in Jun 2022
Response from fernando on Jun 23, 2022
thanks and Regards,

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They cancel your booking!
Horrible staff! When I arrived, they cancelled my booking via Hotels.com and made another one directly to the hotel, so no reward nights.
Stayed 2 nights in Oct 2020
Response from fer on Nov 7, 2020
Dear customer, a hotel can never cancel an agency reservation. We have no idea what he's saying or why he's called the hotel on the phone. Please, clarify your opinion and indicate who you are and when you made the reservation, because from anonymity it is impossible to know anything.

10/10 Excellent

Ovidiu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice hotel, good for work trips
Stayed 1 night in Oct 2020
Response from fer on Nov 5, 2020
thank you so much

8/10 Good

Alan, Spain

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the hotel but the AC in the room was not available & the room got very hot.
Stayed 2 nights in Feb 2020
Response from MERCADER HOTEL-FERNANDO. on Feb 28, 2020
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel & convenient if driving through Spain
This is a good hotel for an overnight stay. The beds are comfy, but the A/C didn't work & when we rang down to reception they told us it only worked for heating not cooling, so even in Feb we had to open the window. Luckily it wasn't too noisy.
Stayed 1 night in Feb 2020
Response from MERCADER HOTEL-FERNANDO. on Feb 26, 2020
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

8/10 Good

uche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great service, in a. business area
Stayed 1 night in Sep 2019
Response from MERCADER HOTEL-FERNANDO. on Nov 20, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from MERCADER HOTEL-FERNANDO. on Oct 3, 2019
GRACIAS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from MERCADER HOTEL-FERNANDO. on Jul 11, 2019
¡Gracias por alojarse en el hotel Mercader! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios y esperamos volver a verles.

8/10 Good

Roberto Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from MERCADER HOTEL-FERNANDO. on Jul 4, 2019
¡Gracias por alojarse en el hotel Mercader! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios y esperamos volver a verles.

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
The hotel was literally in the middle of some huge haulage industrial park, with no facilities in the surrounding location e.g. shops or restaurrant. The travel experience to get there was a nightmare, hardly anyone knew where it was. It was also difficult to get to the airport. I felt misled by the description and rating provided on the site. The last night of my holiday in Madrid was totally ruined!!!! 😭😤😭
Stayed 1 night in May 2019
Response from MERCADER HOTEL-FERNANDO. on Jun 27, 2019
Dear customer, if you get lost in Madrid, it's not the hotel's fault, I suppose. In any case, you are. 20 minutes directly from the hotel by motorway, nobody is lost by car it is very easy because we are next to the road. No one is fooled when the hotel address indicates "mercamadrid alimentary market" but you have to read more.Thank you and Best Regards,

4/10 Poor

Louis, Pompano beach Florida

Travelled with group
Liked: Staff & service, property conditions & facilities
Do not book this hotel for tourists it’s in the middle of food warehouses way out of city Taxis could not find it and one ride was $25 euros very unhappy with this location our only complaint of our trip which was great
Stayed 2 nights in Jun 2019
Response from MERCADER HOTEL-FERNANDO. on Jun 7, 2019
We do not understand the complaints of those who freely seek accommodation. 20 minutes from the airport, with two bus lines to the center of the city that is only 8 kilometers away, with own security, free parking, you. He was able to pay € 600 perfectly in the center of the city and stay there. We do not understand that you complain about paying € 25 for a taxi. thank you.

8/10 Good

Amrindera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from MERCADER HOTEL-FERNANDO. on Jun 7, 2019
¡Gracias por alojarse en el hotel Mercader! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios y esperamos volver a verles.

6/10 Okay

Verified traveller

Travelled with family
Disappointed, we got smoking allowed rooms when I requested and paid in advance for non-smoking rooms. The smell was terrible, we had to sleep with the windows open.
Stayed 1 night in May 2019
Response from MERCADER HOTEL-FERNANDO. on May 31, 2019
I'm sorry, we do not know the client's name to have more information.Thanks and Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect hotel, only dilema was address as written just gave the taxi drivers a little hard time to find but other than that its a really nice quiet place to catch some zzz's away from the busy city
Stayed 3 nights in May 2019
Response from MERCADER HOTEL-FERNANDO. on May 20, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, clean and comfortable.
Stayed 1 night in Apr 2019
Response from MERCADER HOTEL-FERNANDO. on Apr 27, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from MERCADER HOTEL-FERNANDO. on Apr 26, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little bit far out but a brilliant place to stay! One night a friends was sick from bad food from somewhere else- we cleaned it best we could however the cleaners came in the morning and did it for us! No extra charge!
Stayed 4 nights in Apr 2019
Response from MERCADER HOTEL-FERNANDO. on Apr 26, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

10/10 Excellent

Talat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service ' I'm very happy ' only locatin is not ok
Stayed 3 nights in Apr 2019
Response from MERCADER HOTEL-FERNANDO. on Apr 17, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was better than great
Stayed 1 night in Apr 2019
Response from MERCADER HOTEL-FERNANDO. on Apr 10, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2019
Response from MERCADER HOTEL-FERNANDO. on Mar 29, 2019
muchas gracias!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a good value for the money and conveniently located to the airport...short 10-15 min drive.
Stayed 1 night in Mar 2019
Response from MERCADER HOTEL-FERNANDO. on Mar 24, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Parking availability/location/good breakfast. Will recommend.
Stayed 13 nights in Feb 2019
Response from MERCADER HOTEL-FERNANDO. on Feb 18, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Very convenient hotel for our trip from southern Spain to Bilbao. Nice rooms but didn't like the pillows
Stayed 1 night in Feb 2019
Response from MERCADER HOTEL-FERNANDO. on Feb 13, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

4/10 Poor

Surice

Disliked: Staff & service
Not a 4 star hotel by appearance or sevice
They didn’t provide face cloths, no ice buckets and only one business to order out and it had to be done by the hotel staff . We were told it had to be ordered by midnight and when we came down stairs to ask a question we saw the desk staff ordering for guest after midnight at 1215. We were initially given a key to someone else’s room. We discovered this after seeing their cloths shoes and food. The desk clerk didn’t really apologize just gave us another room.
Stayed 1 night in Feb 2019
Response from MERCADER HOTEL-FERNANDO. on Feb 5, 2019
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

10/10 Excellent

GEORGE

Liked: Cleanliness, property conditions & facilities, room comfort
IN AN AREA OF THE CITY THAT'S VERY BUSY IN THE WEEK BUT INTERESTING
Stayed 2 nights in Nov 2018
Response from MERCADER HOTEL-FERNANDO. on Nov 21, 2018
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is located in a business park. It's easy for us because we have a rental car. The female staff of night shift (4pm to 12 midnight) does not understand English at all, and I can understand we would have communication problems, but her attitude is not to the professional standard. The worst part was that the entire hotel had no water the 1st night of our stay. It's soooo terrible.
Stayed 2 nights in Oct 2018
Response from fernando on Nov 3, 2018
Good Morning, We are very sorry for your complaint, but it has already been explained that the fault was not caused by the hotel but by an external problem, he was offered to go down the first floor to be able to use the bathroom while it was being repaired. Anyway, we reiterate our apologies. Thank you and Best Regards,

8/10 Good

Mylene

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2018
Response from FERNANDO on Sep 16, 2018
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.