Reception
Check availability

Reviews of Hotel Don Luis

3 out of 5
Hotel Don Luis
Avenida General 12, Madrid, Madrid

Reviews

7.8

Good

Rating 10 - Excellent. 271 out of 1000 reviews" "
Rating 8 - Good. 436 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from RECEPCION on Mar 31, 2024
Gracias por alojarse en el Hotel Don Luis, un saludo y buen día.

2/10 Terrible

Dawn

Disliked: Staff & service, amenities, property conditions & facilities
Room smelled strongly of urine. Carpet was stained with bleach, very few outlets. Asked to move and they refused. Nice area but would not stay in this hotel again.
Stayed 1 night in Mar 2024
Response from RECEPCION on Mar 31, 2024
Gracias por alojarse en el Hotel Don Luis, un saludo y buen día.

10/10 Excellent

ISITEL

Travelled with family
Muy buen servicio.
Stayed 1 night in Mar 2024
Response from RECEPCION on Mar 21, 2024
Gracias por alojarse en el Hotel Don Luis,Un saludo y buen día.

8/10 Good

Tyler

Liked: Staff & service
Disliked: Property conditions & facilities
We needed a cheap hotel for overnight stopover and after reading some reviews I was concerned however I was pleasantly surprised the hotel was perfectly adequate for what we needed yes the rooms are dated but it was a good price and we enjoyed exploring the local bars for the night I would definitely return if needed.
Stayed 1 night in Mar 2024
Response from RECEPCION on Mar 13, 2024
Gracias por alojarse en el Hotel Don Luis, un saludo y buen día.

6/10 Okay

William

Liked: Cleanliness, staff & service
Didn’t like that the AC wasn’t working. Luckily it was cold outside, so I just opened a window. And the bed was not comfortable. Besides these issues, it was an average stay. Clean, safe, and quiet.
Stayed 2 nights in Jan 2024
Response from RECEPCION on Jan 26, 2024
Gracias por alojarse en el Hotel Don Luis, un saludo y buen día.

2/10 Terrible

Mary, Casper

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RECEPCION on Jan 26, 2024
Gracias por alojarse en el Hotel Don Luis, un saludo y buen día.

4/10 Poor

Avinesh

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from RECEPCION on Jan 26, 2024
Gracias por alojarse en el Hotel Don Luis, un saludo y buen día.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels close to Madrid Barajas airport
Flight cancelled and had to find a hotel for the night. The hotel was conveniently located and a lovely square nearby had lots of choices of restaurants
Stayed 1 night in Jan 2024
Response from RECEPCION on Jan 26, 2024
Gracias por alojarse en el Hotel Don Luis, un saludo y buen día.

10/10 Excellent

Brant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for its conveniently close location to the airport. Also, there are several excellent restaurants in the area that are within easy walking distance. The subway station is also within easy walking distance, to take you throughout the city. The hotel was clean and the staff was courteous and friendly. Additionally, the room was fair for the price. I would stay here again, if travel circumstances called for it.
Stayed 2 nights in Dec 2023
Response from RECEPCION on Jan 26, 2024
Gracias por alojarse en el Hotel Don Luis, un saludo y buen día.

4/10 Poor

Sanad

Disliked: Property conditions & facilities, room comfort
Maintenance
No hot water was available and could not take shower, and hair dryer was not working
Stayed 1 night in Dec 2023
Response from RECEPCION on Jan 26, 2024
Gracias por alojarse en el Hotel Don Luis, un saludo y buen día.

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RECEPCION on Dec 5, 2023
Gracias por alojarse en el Hotel Don Luis

10/10 Excellent

Said

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RECEPCION on Nov 7, 2023
gracias por alojarse en el hotel don luis.

10/10 Excellent

Ferline

Liked: Cleanliness, staff & service, amenities
Close to the airport.
Stayed 1 night in Oct 2023
Response from RECEPCION on Nov 1, 2023
Gracias por alojarse en el Hotel Don Luis

4/10 Poor

jung won

Stayed 1 night in Oct 2023
Response from RECEPCION on Nov 15, 2023
Gracias por alojarse en el Hotel Don Luis

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from RECEPCION on Oct 14, 2023
Gracias por alojarse en el Hotel Don Luis

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to rest before continuing after a long flight
Stayed 1 night in Jul 2023
Response from RECEPCION on Jul 23, 2023
Gracias por alojarse en el Hotel Don Luis

10/10 Excellent

Gaspar

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Access from and to the airport
Stayed 1 night in May 2023
Response from RECEPCION on Jul 21, 2023
Gracias por alojarse en el Hotel Don Luis

10/10 Excellent

Elvia

Stayed 1 night in Jun 2023
Response from RECEPCION on Jun 15, 2023
Gracias por alojarse en el Hotel Don Luis

10/10 Excellent

Matteo

Nice clean room
Stayed 1 night in May 2023
Response from RECEPCION on Jun 1, 2023
GRACIAS POR ALOJARSE EN EL HOTEL DON LUIS

10/10 Excellent

thomas, fayetteville

Liked: Cleanliness, staff & service
Staff very friendly and helpful
Stayed 1 night in Apr 2023
Response from RECEPCION on Apr 29, 2023
Gracias por alojarse en el Hotel Don Luis

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight for early flight
I'd been in Madrid a couple of days but had a very early flight. This hotel is within walking distance of Terminals 1 to 3. So only there for a few hours sleep.
Stayed 1 night in Apr 2023
Response from RECEPCION on Apr 16, 2023
Thank you very much for staying at Hotel Don Luis.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from RECEPCION on Mar 23, 2023
Gracias por hospedarse en nuestro hotel

6/10 Okay

Enrique

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from RECEPCION on Mar 16, 2023
Gracias por alojarse en el Hotel Don Luis.Un saludo y buen día.

8/10 Good

Mustafa

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from RECEPCION on Apr 1, 2023
Muchas gracias por alojarse en el Hotel Don Luis

6/10 Okay

Linda

Liked: Staff & service
Rooms were dated but very clean. No available restaurants in the immediate area. Close to the airport for an overnight stay.
Stayed 1 night in Feb 2023
Response from RECEPCION on Feb 28, 2023
Thank you for staying at Hotel Don Luis.A greeting and nice day

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Everything was fine,the price , close to the Airport, friendly staff,clean, the only downside is No Internet connection at the 4th floor
Stayed 1 night in Feb 2023
Response from RECEPCION on Feb 15, 2023
Gracias

4/10 Poor

Andrzej

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Response from RECEPCION on Jan 8, 2023
GRACIAS POR RESERVAR EN EL HOTEL DON LUIS

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the airport Unpretentious
Stayed 1 night in Dec 2022
Response from RECEPCION on Jan 8, 2023
GRACIAS POR RESERVAR EN EL HOTEL DON LUIS

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bed and the space in the room, the staff was very friendly and accommodating and spoke English. I only wished there was airport transportation form the hotel.
Stayed 1 night in Oct 2022

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay before flying home from Madrid
Stayed 1 night in Sep 2022

8/10 Good

Fatjon

Stayed 1 night in Sep 2022

10/10 Excellent

Kamal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was very clean and stuff was very friendly. It was great for overnight stay.
Stayed 1 night in Sep 2022

6/10 Okay

Mohamed Jazeel

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Keenan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to overnight near the Madrid Airport
Stayed 1 night in Jun 2022

8/10 Good

ROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economical Hotel Near Airport & Barajas Metro
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Dingy but with A/C!!
The air conditioning worked but was quiet only on hi. Carpet was stained and worn in multiple areas. Walls were banged up. Beds were fine.
Stayed 1 night in May 2022

10/10 Excellent

XIMENA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay when you have a morning flight.
This hotel is extremely convenient for travelers with morning flights out of Madrid-Barajas Airport. One block away there is a clinic that performs rapid COVID tests. There are several very good restaurants at walking distance. The personnel is extremely helpful.
Stayed 1 night in May 2022

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I arrived to my room and it smelled like piss. I stayed there for half an hour and I couldn’t get over the smell. I switched rooms and the new room smelled exactly the same and had brown stains that looked like poop on the carpet. Don’t stay here.
Stayed 1 night in Apr 2022

10/10 Excellent

GABRIELA

Stayed 1 night in Mar 2022

8/10 Good

Kim

Liked: Staff & service
Stayed 1 night in Feb 2022

4/10 Poor

Paul

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Avoid unless time is short!
Twin Room…. actually a roll away camping bed. One sheet on the bed. No duvet. Blanket in cupboard. Sleep impossible: buzzing electrical panel in room / aircraft / neighbours&guests - take yr pick! Quiet hour is 01:00 to 03:00. That’s it. Reception friendly & efficient. Basically if u need to crash for a few hours, shower etc. OK.
Stayed 1 night in Dec 2021

10/10 Excellent

joel, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good place for transit because is close to the airport
Stayed 1 night in Dec 2021

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Priscila

Travelled with family
Liked: Staff & service, property conditions & facilities
Bueno para un día, no más. El lugar es muy viejito y más o menos bien cuidado pero no me quedaría más de una noche.
Stayed 1 night in Nov 2021

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed some printing done and was assisted very well. This is a good place.
Stayed 1 night in Oct 2021

10/10 Excellent

Daileny M

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly the location was great many restaurants options around the price range were very nice affordable everything was clean and neat my only suggestion is the decorations and beads blankets are extremely old and uncomfortable to sleep other than that I will definitely book it again.
Stayed 4 nights in Oct 2021

6/10 Okay

Stephen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Location to Madrid Airport. City bus for 1.50 E is a block away, for a 15 min. ride.
Stayed 1 night in Oct 2021