In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Hotel Cisneros

3 out of 5
Hotel Cisneros
Paseo de Pastrana, 32, Alcala de Henares, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 90 reviews" "
Rating 8 - Good. 47 out of 90 reviews" "
Rating 6 - Okay. 12 out of 90 reviews" "
Rating 4 - Poor. 1 out of 90 reviews" "
Rating 2 - Terrible. 2 out of 90 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stopover location in mid-Spain
We wanted an overnight stop halfway from Almeria to Santander without going into Madrid itself. The hotel was ideally situated just off the A2 and parking was available right outside the hotel. The restaurant attached to the hotel provided a late snack and drink when we arrived and a good value breakfast the next morning (4 Euros for a breakfast which included bacon and eggs!). Staff were attentive and helpful, the room was clean and comfortable and we would definitely stay there again. A short drive around the town in the evening indicated a place in which to spend a longer time so we will be planning a 2 day stopover next time!
Stayed 1 night in Mar 2019
Response from HOTEL CISNEROS on Apr 9, 2019
Dear Guest, Thank you very much for your comment. We work everyday trying to give you the most confortable stay. We are always happy to welcome all our Guests. Thank you again!

2/10 Terrible

andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
Staff was so rude did not want to help with anything they would also give dirty looks at foreigners. Their where ants in my room I was so unsatisfied if you tried to park the car they said it would be 90 euros per night which is out rages when you can find parking on the street I will never come back to this place or recommend anyone to stay their
Stayed 7 nights in Feb 2019
Response from HOTEL CISNEROS on Apr 9, 2019
Dear Guest, We are so sorry that you had a bad experience. All the staff from Cisneros Hotel is working everyday trying to give you a stay as comfortable as possible. We are always happy to welcome all our Guests. In relation to the parking, we would like to inform you that in case Guests need it, we have private parking, it can be reserved and it costs 9.90 € per night. Thank you very much for your comment, and we are sorry again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for Madrid International Airport
Hotel Cisneros is a business-like establishment located about a 15-minute walk south of the city center. It is a great location for the night before or the night after a flight at Madrid Airport (10 miles west). Well removed from the main street and quiet. A number of small markets and bar-cafes are a two-minute walk away. Plenty of free parking. Strong wi-fi.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Front desk clerks did a fantastic job orienting is in a new city and offering recommendations for places to eat.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go again
Wellworth visiting alcala de henares .world heritage place

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a historic town.
The historic town is lovely and full of amenities. The hotel staff and the the staff in the Fifty Fifty cafè are lovely and really helpful. Could have done with coffee and tea in the room.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unfortunate nights stay.
Our stay was ruined by a student party who kept us awake with their noise throughout the night. On contacting reception the young girl did try to help, but without much success. Breakfast is to be missed, it is very poor even by continental standards. We got the impression that the hotel is struggling. Must praise the receptionist who was most helpful and spoke excellent English. Our evening meal was very average.

8/10 Good

Mileq4, Colombia

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in Alcala city. 50 mins from Madrid
Very nice people and with a convenient restaurant next to the door.

8/10 Good

Ahuva, Orange, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable.
Clean and comfortable. Excellent location. Full of historical places to visit from the old Juderia, to the famous Complutense university, roman remains, the birth place of Miguel de Cervantes, and many more.

10/10 Excellent

Manuela, Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cisneros Wonderful
Wonderful hotel, great staff, enjoyable stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
I will be staying again ,staff were all very friendly rooms were clean

6/10 Okay

Verified traveller

Passable but nothing to write home about
Very friendly and helpful receptionist. Other than that not much reason to return. Alcala is pretty scary (very downmarket)...about the worst town I've seen out of two dozen places in Spain.

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the center of beautiful Alcala de Henares
I would deffinitely recommend it however if you want to go to Madrid you have to take bus then the train which will take you directly to Atocha Station (total travel time about 1 hour). Very helpfull staff.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
we were impressed with the service we received from staff. Breakfast was appropriate and refreshing that meet our needs. Hotel amenities were good and the location was near to the city centre.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay at Alcala de Henares
Nice hotel outskirt of Madrid. The room is good size and quite comfortable. Helpful and friendly staff. The old city of Alcala de Henares is definitely worth to visit.

8/10 Good

Paul, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cisneros Alcala de Henares
Rooms clean and tidy, typical business type hotel. Coukd do with some English Channels on TV

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ha estado bien en general.
Stayed 3 nights in Feb 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buena relación calidad precio, alrededores solitarios.
Stayed 1 night in Oct 2023

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable
Stayed 1 night in Oct 2023

10/10 Excellent

Terina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Vicente

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personal amabilísimo de recepción. Todo fueron facilidades y atención. Muy agradable
Stayed 1 night in Jul 2023

8/10 Good

Franklin

Stayed 1 night in Oct 2022

8/10 Good

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel esta bien ubicado las habitaciones perfectas limpias y sin ruido .Lo peor la cafeteria,fuimos a picar algo para cenar y la camarera no se enteraba de nada y no habia gente.
Stayed 1 night in Feb 2022
Response from HOTEL CISNEROS on Feb 8, 2022
Estimado Cliente: Muchas gracias por su comentario, nos sirve para mejorar. Lo tendremos en cuenta. Todo el Equipo del Hotel Cisneros trabaja cada día para ofrecerles una estancia agradable. Un saludo.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo
Stayed 2 nights in Jun 2021

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Habitación limpia, cómoda y servicio de recepción muy agradable. La única pega es que se escuchaba las demás habitaciones.
Stayed 1 night in Nov 2020

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seguiré repitiendo
Últimamente casi todos los fines de semana voy a este hotel. El checking siempre es rápido y cómodo. La habitación siempre está en un estado perfecto. Aunque esta vez la tv no funcionaba. No dijimos nada, porque llegamos por la noche, pero echamos de menos ver la tv un rato antes de dormir. Aún así, seguiremos repitiendo, ya que ha sido algo puntual
Stayed 1 night in Oct 2020
Response from Dpto Recepción on Oct 25, 2020
Buenas tardes, Muchas gracias por su comentario, siempre es de agradecer. Nos encanta que sigan viniendo y se encuentren cómodos. Para la próxima vez si tienen algún problema con la habitación (tv, almohadas, etc..) el personal de la recepción estamos encantados de solucionarlo. Un saludo.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repetiremos
La limpieza de la habitación era perfecta, así como el tamaño. La TV tenía conexión USB, eso nos gustó mucho para poder ver pelis que llevábamos en USB. El baño está muy bien, así como una ducha bastante amplia. Teníamos una habitación con terraza que estaba muy bien. La cama era cómoda, pero para mi gusto personal la almohada era muy blanda, pero se compensaba poniendo unos de los cojines. La única pega era que teníamos unos vecinos muy “ruidosos”
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

6/10 Okay

Juan

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó tranquilidad. Me extrañó facilidad o suma dificultad para aparcar según horario. No me gustó que no se hiciera caso a mi petición expresa de forma de pago
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2019
Response from HOTEL CISNEROS on May 10, 2019
Dear Guest, Thank you very much for your comment. We work everyday trying to give you the most confortable stay. We are always happy to welcome our Guests. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from HOTEL CISNEROS on May 10, 2019
Dear Guest, Thank you very much for your comment. We work everyday trying to give you the most confortable stay. We are always happy to welcome our Guests. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nette Mitarbeiter an der Rezeption, bemüht und sehr freundlich.
Stayed 4 nights in Apr 2019
Response from HOTEL CISNEROS on May 10, 2019
Dear Guest, Thank you for your comments. We hope you enjoyed your stay in our Hotel. We will be glad to welcome you again. Best regards.

8/10 Good

Iñaki

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
알칼라 주변 저렴한 느낌의 모텔 같다. 비누 한개 잇어서 세면용품 다 가져가야한다. 잠깐 묵기엔 니쁘지 않다
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Buen hotel en lineas generales y el desayuno barato y bueno. La habitación tenía un fuerte olor a tabaco mezclado con ambientador.
Stayed 1 night in Dec 2017

10/10 Excellent

marco, Lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bonne qualité pour un bon prix
amabilité du personnel
Stayed 7 nights in Dec 2017
Response from Beatriz Ramos on Jan 8, 2018
merci beaucoup

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta cerca del centro,como hay aparcamiento puedes dejar el coche.Zona tranquila para descansar.
Stayed 1 night in Dec 2017
Response from HOTEL CISNEROS on Dec 15, 2017
Muchas gracias por su visita. Sus comentarios son importantes para nosotros.

8/10 Good

Manuel Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recomendable
El hotel en si esta bastante bien para su categoria, el restaurante/cafeteria es un poco pequeño pero las habitaciones y el servicio estan muy bien, gente muy agradable y con muy buena actitud
Stayed 3 nights in Nov 2017
Response from Beatriz Ramos on Jan 8, 2018
Muchas gracias, Siempre sus opiniones nos importan para mejorar día a día. Un saludo.

6/10 Okay

Alessandro, Milano

Liked: Cleanliness, property conditions & facilities
Bello ma scomodo
Struttura bella, ma scomoda x arrivare in centro a Madrid, pochi pullman e cari!! Nella presentazione della Camera si dovrebbe specificare che dista parecchio dal centro di Madrid .
Stayed 2 nights in Oct 2017

8/10 Good

Wolf, Castellon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje de trabajo
Todo muy bien, seguramente para tener en cuenta en futuras visitas ad Alcala' de Henares
Stayed 3 nights in Sep 2017

8/10 Good

Adelso, Alcalá de Henares

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está bien para lo que lo quería. Llegar a dormir.
Cumple con las expectativas de lo que necesitaba limpio cómodo y cerca de la zona que me interesaba visitar.
Stayed 5 nights in Sep 2017