Reception

Reviews of Rafaelhoteles Pirámides

3 out of 5
Rafaelhoteles Pirámides
Paseo de las Acacias, 40, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 275 out of 572 reviews" "
Rating 8 - Good. 230 out of 572 reviews" "
Rating 6 - Okay. 50 out of 572 reviews" "
Rating 4 - Poor. 12 out of 572 reviews" "
Rating 2 - Terrible. 5 out of 572 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gustavo Adolfo

Stayed 2 nights in Dec 2023
Response from Sara Martínez. Dpto. de recepción on Jan 2, 2024
Estimado/a Gustavo Adolfo,Apreciamos mucho su amable comentario acerca de su reciente estadía en nuestro hotel. Nos alegra saber que su tiempo con nosotros fue placentero y que pudo disfrutar al máximo de nuestras instalaciones y servicios.La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y nos llena de orgullo saber que contribuimos de manera positiva a su experiencia. Esperamos tener el honor de recibirle nuevamente en el futuro y proporcionarle otra estancia inolvidable. Si hay algún aspecto específico que podamos mejorar para que su próxima visita sea aún mejor, no dude en hacérnoslo saber.Le agradecemos por elegir nuestro hotel y por compartir su experiencia positiva.Saludos cordiales,

10/10 Excellent

Kannikeswaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sara Martínez. Front Desk Department on Dec 28, 2023
Dear KannikeswaranWe sincerely appreciate your kind message and choosing our hotel for your stay. It brings us great joy to learn that your time with us was enjoyable.We strive continuously to provide our guests with a truly memorable experience, and it is rewarding to know that we have succeeded in meeting your expectations. Every member of our team works diligently to deliver exceptional service and ensure top-quality facilities. Your positive feedback is a valuable encouragement.We eagerly look forward to the opportunity to welcome you back in the future and to remain your preferred choice for accommodation. If there is anything else we can assist with or improve upon for your next visit, please do not hesitate to let us know.Thank you once again for your preference, and we wish you a wonderful day.Warm regards,

8/10 Good

Loganathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy Madrid
Really enjoyed the stay with the suite spacious and comfortable. Unit does need some maintenance but no notable inconvenience. A classic and reliable stay for a small family
Stayed 4 nights in Dec 2023
Response from Sara Martínez. Front Desk Department on Dec 28, 2023
Dear LoganathanThank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you really enjoyed your time in our spacious and comfortable suite. Your positive comments about the overall experience for a small family are truly appreciated.We also appreciate your understanding regarding any maintenance issues you may have noticed. Rest assured, we take all guest feedback seriously, we will do our best to improve.It's wonderful to know that you found your stay with us to be a classic and reliable experience. Providing a comfortable and memorable stay for our guests is our top priority, and we are pleased to have met your expectations.We look forward to welcoming you back in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know. Your satisfaction is important to us, and we are committed to making each of your visits exceptional.Kind Regards,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this location for ease of getting around to so many places.
Stayed 3 nights in Nov 2023
Response from Mireia Ambrona on Dec 11, 2023
Dear Lisa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Mireia AmbronaFront Desk Manager

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights at the hotel with a family of 4. The suite was very specious with a mini fridge. The room was clean, however, the bathroom was not as clean as I would expect it to be (found hairs but wiped the tub and sink myself). The location of the hotel is great, within walkable distance to the main attractions in Madrid and parking available next to the hotel. The staff was friendly and helpful. Overall I was happy with my stay for the price!!I would recommend this hotel!
Stayed 2 nights in Nov 2023
Response from Mireia Ambrona on Nov 30, 2023
Dear Margdalena, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Mireia AmbronaFront Desk Manager

6/10 Okay

Albio

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
I liked that everything was quiet but it definitely needs some updates to some areas.
Stayed 3 nights in Nov 2023
Response from Mireia Ambrona on Nov 30, 2023
Dear Albio, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Mireia AmbronaFront Desk Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient stay
The hotel is extremely well located with access to the Metro and overground trains. Top marks for that. The rooms were clean. Everything in the room works. Breakfast is basic and the same everyday- boring after 3 days personally. The decor is dated.As the reception staff informed us that the hotel is due for a major renovation! The staff is polite and helpful.
Stayed 5 nights in Oct 2023
Response from José María Clemente. Front Desk Department on Oct 22, 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Michaela

Stayed 2 nights in Oct 2023
Response from Mireia Ambrona on Oct 16, 2023
Estimada Michaela, Muchas gracias por su puntuación. Nos alegra ver que disfrutó de su estancia con nosotros.Atentamente,Mireia AmbronaFront Desk Manager

8/10 Good

SUMI

Liked: Cleanliness
Stayed 4 nights in Oct 2023
Response from José María Clemente. Front Desk Department on Nov 4, 2023
Dear Sumi,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a good rate
Stayed 2 nights in Sep 2023
Response from Mireia Ambrona on Sep 13, 2023
Dear Jesus, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Mireia AmbronaFront Desk Manager

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good
The hotel room was too hot, we could not bring down the temperature enough. The parking garage should have been included with the hotel room. Also we were not happy with the hotel fee to weigh our suitcases.
Stayed 1 night in Jul 2023
Response from José María Clemente. Front Desk Department on Aug 2, 2023
Dear Maria,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

6/10 Okay

juan carlos

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel muy antiguo, necesita reparaciones y modernisarlo
Stayed 2 nights in Jul 2023
Response from Mireia Ambrona on Jul 17, 2023
Estimado Juan Carlos, Gracias por sus comentarios. Lamentamos que su estancia en nuestro hotel no haya cumplido sus expectativas. Esperamos tener la oportunidad de alojarle en el futuro.Atentamente,Mireia AmbronaJefa de Recepción

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Mireia Ambrona on Jul 10, 2023
Estimado cliente, Muchas gracias por su puntación. Nos alegra saber que disfrutó de su estancia en nuestro hotel. Esperamos que vuelva a visitarnos muy pronto.Atentamente,Mireia AmbronaJefa de Recepción

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Fast check in. Good location. Next door to Metro and Train station.
Stayed 4 nights in Jun 2023
Response from Mireia Ambrona on Jul 4, 2023
Dear Julio, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Mireia AmbronaFront Desk Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for transport.Train from airport drops you outside the hotel. Bus outside hotel to the Prado. Walkable to the royal palace.
Stayed 3 nights in Jun 2023
Response from Mireia Ambrona on Jul 4, 2023
Dear Jill, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We really value your feedback. We hope you will visit us again. Sincerely,Mireia AmbronaFront Desk Manager

10/10 Excellent

Madhavi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the area
Stayed 4 nights in Jun 2023
Response from Mireia Ambrona on Jul 4, 2023
Dear Madhavi, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Mireia AmbronaFront Desk Manager

10/10 Excellent

Romeo, New Rochelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members were excellent and Kimberly was extraordinary! All staff excellent!
Stayed 2 nights in Jun 2023
Response from Mireia Ambrona on Jun 20, 2023
Dear Romeo, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Mireia AmbronaFront Desk Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Mireia Ambrona on Jun 16, 2023
Muchas gracias por su opinión acerca de nuestro hotel. Esperamos que vuelva a visitarnos. Atentamente,Mireia AmbronaFront Desk Manager

10/10 Excellent

Pedro, Riverview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service
Stayed 1 night in Jun 2023
Response from Mireia Ambrona on Jun 14, 2023
Dear Pedro, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Mireia AmbronaFront Desk Manager

10/10 Excellent

Mary Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient location. It is right next to Piramides train station and a short walk to Plaza Mayor. Our stay in Madrid was made perfect by staying at this hotel.
Stayed 3 nights in May 2023
Response from Mireia Ambrona on May 8, 2023
Dear Mary Anne, On behalf of all the members of Rafael Hoteles Pirámides we would like to thank you for choosing us for your stay and for writing us such a delicate message. It is a pleasure to hear that you have enjoyed your stay in our hotel.We hope to welcome you again soon.Greetings,Mireia AmbronaFront Desk Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, friendly, helpful staff, comfortable! Used it as a base for Madrid Open Tennis as location was good for all forms of transport.
Stayed 4 nights in Apr 2023
Response from Sara Martínez. Front Desk Department on May 2, 2023
Thank you so much for your review of our hotel and your candid opinion about our staff. It's something we take great pride in, so we value your feedback. We hope you will visit us again soon and of course for the next Madrid Open Tennis Sincerely,Sara Martínez. Front Desk Department

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, friendly.
Stayed 2 nights in Apr 2023
Response from José María Clemente. Front Desk Department on Apr 9, 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Rafael Pirámides Hotel.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, nice people, however, the shower is almost deadly slick. It needs some kind of treads or such.
Stayed 2 nights in Mar 2023
Response from Mireia Ambrona on Apr 4, 2023
Dear Robert, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Mireia AmbronaFront Desk Manager

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Went out of their way to help us. Even came with us in the subway (which was in front of the hotel) to show us which line to take to go to the airport.
Stayed 2 nights in Oct 2022
Response from José María Clemente on Oct 23, 2022
Dear Louis,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Paul, Slough

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff fantastic, welcoming and helpful. Hotel rooms a little "tired" but clean and everything in working order. Breakfast OK and well worth the extra to set you up for the day. Literally right next the the Metro station & bus stop so super-easy to get around Madrid Bottom line - would stay there again!
Stayed 2 nights in Sep 2022
Response from Sara Martínez. Reception department on Sep 26, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sara Martínez. Reception department

10/10 Excellent

Elden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location how quiet it was even though it was on a Main Street. How easy it was to get wherever you wanted to go.
Stayed 3 nights in Sep 2022
Response from José María Clemente on Sep 13, 2022
Dear Elden,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Howard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A little dated but good place
Stayed 2 nights in Aug 2022
Response from José María Clemente on Sep 13, 2022
Dear Howard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best regards,

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid family vacation
We thought everyone was very polite and helpful especially since we did not speak a lot of Spanish. I had actually messaged them several times before we got there checking on things ahead of time. And they were very responsive! The breakfast was amazing! Lots of options for hot and cold foods. We really liked the coffee machine. We are tea drinkers and we only wished for a bigger cup or a tea pot. But other than that we really enjoyed all the selections. It is a bit on the outskirts of the city but that was really why we picked it. The metro stop is literally in front of the hotel. As well as a bus stop.Though we actually did a lot of walking to the museums and Palace. There is a supermarket not far away. We also enjoyed the smaller outside seating restaurants. We liked the little sun patio in our room for early morning or evening relaxation. The air conditioning worked well and the shower water was always plentiful and hot! Every day we were there happened to be in the 100’s!
Sun coming up in the breakfast area
View from our window
Breakfast
Stayed 6 nights in Jul 2022
Response from Mireia Ambrona on Aug 8, 2022
Dear Guest, Thank you very much for taking your time in sending us your comments regarding your stay in Rafaelhoteles Piramides. We are very glad that found the hotel very well located with the public transport right outside. I am really gratefull for your nice comments about our staff being very helpfull and attentive. Our whole team and myself would be very pleased to welcome you again. Best Regards, Esther Santamaria Hotel manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access by train from airport catch 1train direct and station is below hotel Excellent snack bar nextdoor and clean cheap restaurants around the corner. Inexpensive Staff extremely helpful I would use this hotel again Close t
Stayed 2 nights in Aug 2022
Response from Mireia Ambrona on Aug 8, 2022
Dear Guest, Thank you very much for taking your time in sending us your comments . We are very glad that found the hotel very well located with the public transport right outside. I am really gratefull for your nice comments about our staff being very helpfull. Our whole team and myself would be very pleased to welcome you again. Best Regards, Esther Santamaria Hotel manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from José María Clemente on Jul 24, 2022
Dear Jesse, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, José María Clemente Front Desk Department

10/10 Excellent

Karen

Stayed 1 night in Jun 2022
Response from José María Clemente on Jul 9, 2022
Muchas gracias por hacernos llegar su opinión sobre su estancia con nosotros. Nos enorgullece saber que fue satisfactoria y esperamos que nos elija de nuevo para sus próximas estancias en Madrid. Un cordial saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from José María Clemente on Jul 9, 2022
Recibir opiniones tan amables como la suya es toda una alegría para nosotros, ¡muchas gracias! Estaremos encantados de atenderle siempre que lo desee. Atentamente,

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and having a metro stop right at the front door.
Stayed 3 nights in May 2022
Response from Mireia Ambrona on Jun 29, 2022
Dear Nancy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager

10/10 Excellent

NIKOLAOS

Stayed 4 nights in Apr 2022
Response from José María Clemente on May 28, 2022
Dear Nikolaos, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, José María Clemente Front Desk Department

8/10 Good

frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Stayed 13 nights in Mar 2022
Response from José María Clemente on Apr 15, 2022
Dear Frank, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, José María Clemente Front Desk Department

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property very helpful guess services and the price was perfect. Would visit again. 😊
Stayed 3 nights in Mar 2022
Response from Mireia Ambrona on Apr 4, 2022
Dear Irma, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager

2/10 Terrible

Ramil

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2022
Response from Mireia Ambrona on Feb 28, 2022
Dear Ramil, Thank you for your review. We apologize that your recent stay did not meet expectations. Sincerely, Mireia Ambrona Front Desk Manager

2/10 Terrible

Ramil

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Last ting.
If you looking for comfort, it is not for you then. They are using foldable beds under the matras and still using old scool things in the room. Bed making noise all the time when you moving. Anyway, not value which is I paid!
Stayed 1 night in Feb 2022
Response from Mireia Ambrona on Feb 22, 2022
Dear guest, Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Mireia Ambrona Front Desk Manager

8/10 Good

Gustavo Javier

Liked: Cleanliness, staff & service
Room was clean, and comfortable. Nothing fancy but served the purpose.
Stayed 5 nights in Nov 2021
Response from José María Clemente on Dec 11, 2021
Dear Gustavo Javier, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, José María Clemente Front Desk Department

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great, very convenient (next to metro station) plenty of restaurants around. The Wi-Fi is very good and the staff very friendly. The air-con did not work perfectly, but it was good enough for this time of the year( (November).
Stayed 2 nights in Oct 2021
Response from Mireia Ambrona on Dec 30, 2021
Dear Roberto, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Mireia Ambrona on Oct 25, 2021
Dear Sam, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager

10/10 Excellent

Riyaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ahotel and we'll located
Lovely hotel with doorstep access to Metro and busses. Easy to get cabify too Helpful staff and a good hotel. Also was easy to walk to from main attractions.
Stayed 2 nights in Oct 2021
Response from Mireia Ambrona on Oct 25, 2021
Dear Riyaz, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The hotel was very clean, good location, and the employees were very helpful and nice.
Stayed 2 nights in Jul 2021
Response from Mireia Ambrona on Jul 27, 2021
Dear Jon, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager

8/10 Good

Dave, Stourbridge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was ideal. Near Shoko club and has its own Mateo station
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No airconditioning during winter - just heating. On a warm winter day you're asked to sleep with windows open, something that ppl are not comfortable with speacially on lower floors.
Stayed 3 nights in Jan 2020
Response from Mireia Ambrona on Feb 4, 2020
Dear guest, Thank you for your review. We apologize for the inconveniences you faced during your stay. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Mireia Ambrona Front Desk Manager

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and comfortable. The breakfast was nice, as well. We loved that our room was ready before check-in time and the staff was very friendly. Would stay here again if I have the chance.
Stayed 2 nights in Dec 2019
Response from Mireia Ambrona on Jan 14, 2020
Dear Natalia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place at a great location for the price
The place not only was comfortable it also was prooperly located..the staff super knowledgable, helpful, amicable, etc. I would strongly recommend ut
Stayed 4 nights in Jan 2020
Response from Mireia Ambrona on Jan 14, 2020
Dear Jose, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel/location
great friendly place.was only in town a few days,but this was everything we wanted.great location with tube and bus stops outside.nice places to eat.check out the local pubs/restaurants. excellent breakfast every morning. easy to get wherever you want to from here would definately go back here again.
Stayed 4 nights in Dec 2019
Response from Mireia Ambrona on Dec 16, 2019
Dear Stephen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager

8/10 Good

graham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Mireia Ambrona on Oct 23, 2019
Dear Graham, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager