Overview of H10 Puerta de Alcalá

Photo gallery

Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Down comforters, minibar, in-room safe, individually furnished

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationPuerta de Alcala9 min walk
    Popular LocationWiZink Center12 min walk
    Popular LocationNational Library12 min walk
    AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)21 min drive

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About this area


Located in Madrid's Salamanca neighborhood, H10 Puerta de Alcalá is in the city center and near a metro station. Royal Palace of Madrid and Principe Pio are notable landmarks, and the area's natural beauty can be seen at El Retiro Park and Madrid Rio. Madrid Wax Museum and Madrid Zoo Aquarium are not to be missed. Guests love the hotel's convenience to public transportation: Principe de Vergara Station is just steps away and Retiro Station is 5 minutes by foot.
Visit our Madrid travel guide
Popular Location

What's nearby

  • El Retiro Park - 3 min walk
  • Puerta de Alcala - 9 min walk
  • WiZink Center - 12 min walk
  • National Library - 12 min walk
  • Crystal Palace - 15 min walk

Getting around

  • Principe de Vergara Station - 2 min walk
  • Madrid Recoletos Station - 10 min walk
  • AirportAdolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive


  • Alcala Restaurant — 1 min walk
  • El Pimiento Verde — 3 min walk
  • La Paloma — 3 min walk
  • Kabuki Wellington — 4 min walk
  • La Colonial de Goya — 4 min walk

About this property

H10 Puerta de Alcalá

4-star Madrid hotel in Salamanca, walk to El Retiro Park
A restaurant, a bar/lounge, and a coffee shop/café are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. All 138 soundproofed rooms feature free WiFi and minibars. For entertainment, flat-screen TVs come with digital channels, and guests can also appreciate comforts like pillow menus and down comforters.
H10 Puerta de Alcalá offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of European Holiday Home Association (EHHA - Europe)

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: EUR 31 per day
  • Electric car charging station
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: EUR 22 for adults and EUR 11 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Seasonal outdoor pool

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms


  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference center (1076 square feet of space)


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible path of travel


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Linens
  • Pillow menu


  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels


  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Minibar


  • Desk
  • Individually furnished
  • Phone
  • Safe
  • Soundproofing



Check-in from 2:00 PM - midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk


Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 31 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at H10 Puerta de Alcalá and receive a full refund?
Yes, H10 Puerta de Alcalá offers free cancellation on select room rates, because flexibility matters! Please refer to H10 Puerta de Alcalá cancellation policy on our site for more details about any exclusions or requirements.
Does H10 Puerta de Alcalá have a pool?
Yes, this property has a seasonal outdoor pool.
Is H10 Puerta de Alcalá pet-friendly?
No, only service animals are welcome at the property.
How much is parking at H10 Puerta de Alcalá?
Limited spots are available.
What time is check-in at H10 Puerta de Alcalá?
Check-in is from 2:00 PM - midnight.
What time is check-out at H10 Puerta de Alcalá?
Check-out is at noon.
Where is H10 Puerta de Alcalá located?
Located in Salamanca, this hotel is within a 5-minute walk of El Retiro Park and Nuevo Teatro Alcala. Paseo de la Castellana and Puerta de Alcala are also within 10 minutes. Principe de Vergara Station is only a 2-minute walk and Retiro Station is 5 minutes.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel, very comfortable, great location. Service was very slow in the bar and at reception, especially considering the prices.
Stayed 3 nights in Aug 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice terrace, very clean, well recommended. Parking is a rip off at 31 Euros/day
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe it's a culture thing but out of the 5 nights we stayed in this beautiful hotel, we only had wash clothes upon request the first night. Was not able to get them again after that. IDK if wash clothes are something not used. But they gave us rather large hand towels to wash with.
Stayed 5 nights in Mar 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
nice location, close to Retiro Park. Nice rooftop terrace and bar.
Stayed 2 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good location. Service was great and room was really nice
Stayed 3 nights in Jan 2020

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