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Reviews of Crowne Plaza Madrid Airport, an IHG Hotel

4 out of 5
Crowne Plaza Madrid Airport, an IHG Hotel
Calle de Lola Flores, 1, Access By Avenida de Aragon, 402, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1002 reviews" "
Rating 8 - Good. 245 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lance

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Pilar P. Assistant Front Desk Manager on Mar 24, 2024
Dear Lance,Thank you so much for your review about your recent stay in Crowne Plaza Madrid Airport.I hope you enjoyed your stay and had a pleasent rest.We hope you will welcome back again.

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 1 night before our flight home from Madrid airport. Conveniently located about 15 min ride from the airport. The staff is friendly, well trained. Good breakfast. The shuttle to the airport costs 4 euro per person. Overall, good hotel to rest before a flight home.
Stayed 1 night in Mar 2024
Response from Pilar P. Assistant Front Desk Manager on Mar 19, 2024
Dear Eugene,Thank you so much for your greats reviews about your last stay at Crowne Plaza Madrid Airport.We are happy to read that we could fulfil your accommodation expectations.Hope to welcome you back at Crowne Plaza Madrid Airport.

10/10 Excellent

Carlos, Ladson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pilar P. Front Desk Assistant on Feb 25, 2024
Estimado Carlos,Muchas gracias por su tiempo en cumplimentar su encuesta sobre su reciente estancia en Crowne Plaza Madrid Airport.Nos alegra saber que disfrutó de una estancia agradable. Será un placer darle de nuevo la bienvenida en un futuro.Reciba un cordial saludo.Pilar P.Front Desk Assistant

6/10 Okay

Shylendra, Northborough

Stayed 1 night in Feb 2024

10/10 Excellent

Wilma

Travelled with group
Liked: Amenities
It was very spacious and clean
Stayed 1 night in Feb 2024
Response from Pilar P. Front Desk Assistant on Feb 25, 2024
Dear Wilma,thank you for your time and your feedback about your recent stay at Crowne Plaza Madrid Airport.I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pilar P.Front Desk Assistant

10/10 Excellent

Mohamad

Stayed 1 night in Feb 2024

8/10 Good

Pellegrino

Travelled with family
Liked: Cleanliness, staff & service
A little old and jaded, but the staff was great
Stayed 1 night in Feb 2024
Response from Paula V. Front Office Manager on Feb 9, 2024
Thank you very much for the time spent in let us to know your experience at Crowne Plaza Madrid Airport Hotel. I am very glad to know that you have had an enjoyable stay with us. And I would like to inform you about a great news! We are renovation our instalations and I hope you can visit in the future to see our renovated face. Thank you very much. Yours Sincerely.

8/10 Good

GREGORY

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great restaurant, very clean property. Rooms could use some updating and laminate floor made it noisy at night, but staff were fantastic and very helpful.
Stayed 1 night in Jan 2024
Response from Pilar P. Front Desk Assistant on Jan 28, 2024
Dear Gregory,Thank you so much for your greats reviews about your last stay at Crowne Plaza Madrid Airport.Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.Sincerely,Pilar P.Front Desk Assisntant

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 1 night in Jan 2024
Response from Pilar P. Front Desk Assistant on Jan 28, 2024
Estimado Sr. Torres,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Reciba un cordial saludo,Pilar P.Front Desk Assistant

10/10 Excellent

Staly

Stayed 2 nights in Jan 2024

10/10 Excellent

Nupur

Stayed 1 night in Jan 2024
Response from Pilar P. Front Desk Assistant on Jan 28, 2024
Dear Nupur,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pilar P.Front Desk Assistant

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think my stayed at this Hotel , it was very pleasant, very, very clean. And mostly friendly staff .I would recommend it without hesitation .
Stayed 3 nights in Dec 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paula Vázquez on Dec 15, 2023
Estimado Alejandro. Muchas gracias por su valoración tan positiva. Para nosotros son muy importantes y nos animan a seguir esforzándonos cada día y seguir ofreciendo un servicio de 10 sobre 10.Un cordial saludo

10/10 Excellent

Ozcan

Stayed 3 nights in Nov 2023

8/10 Good

heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place good breakfast I don’t think they were full but they gave us a handicap room so bathroom had rails on toilet and roll in shower access It was a bit low for us
Stayed 1 night in Nov 2023
Response from Paula Vázquez on Dec 3, 2023
Dear Heather. Thank you very much for your comments regarding your last stay in Crowne Plaza Madrid Airport. I am happy to know that you have enjoyed our breakfast service and that in overall, you have had an enjoyable stay. When people book fully accesible rooms, from reception always ask if they would like change the room, but when we are fully booked we have not the possibility to change the tipology, we would like to offer our apologies for the inconvenience it could cause to you. Thank you once again for your comments, we are loooking forward to welcome you back soon!Yours sincerely.

8/10 Good

barrie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive for offering nothing more than a clean room and bed that still requires a paid shuttle to the airport or paid parking if u have a car.
Stayed 1 night in Nov 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay! Would Recommend.
I really enjoyed this hotel. Large rooms with so many great amenities included! Safe environment with 24-hour dining available. Good water pressure/shower and soft plush bed and pillows. They offer in-room snack and wet bar (for a fee) but there is a free coffee tray in the room, or fresh coffee downstairs in the lobby too. Easy to get the shuttle (runs every 30-mins from the airport during the day). I would stay here again. 👍
Stayed 1 night in Nov 2023

10/10 Excellent

Dimitry

Travelled with family
Very nice property in general the staff is super friendly. Awesome nesspresso complimentary coffee
Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied, I will return
Stayed 1 night in Nov 2023

8/10 Good

Rick

Stayed 2 nights in Oct 2023

8/10 Good

Robert, Vero Beach

Stayed 1 night in Oct 2023

10/10 Excellent

Octavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Oct 2023
Response from Recepción on Oct 27, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pilar PCrowne Plaza Madrid Airport

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Surprise!
This hotel was a delightful surprise. Our room was spacious with lots of thoughtful amenities. The restaurant served up delicious food at night and the breakfast had lots of options to choose from. The staff was amazing! The hotel shuttle was the nicest one we have ever been transported in. We would definitely stay here again!
Stayed 1 night in Oct 2023
Response from Recepción on Oct 26, 2023
Dear Ralph,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pilar P.Front Desk Assistant

4/10 Poor

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Uri

Stayed 3 nights in Oct 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel says Crowne Plaza Madrid Airport, but it is very far away from the Airport, it took about 25 minutes to get to the airport terminal 4 to take my fly back to USA. I felt that hotels in Madrid downtown were closer and close to walkable areas like restaurants, shopping and transportation.
Stayed 1 night in Sep 2023
Response from Recepción on Oct 22, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Pilar PCrowne Plaza Madrid Airport

8/10 Good

Rajinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

david

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Nieves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alma, Beltsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

8/10 Good

Alisa

Stayed 1 night in Jul 2023

2/10 Terrible

Gary Darrell

Stayed 4 nights in Jun 2023

10/10 Excellent

Michelle

Stayed 1 night in Jul 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reserve & pat fir airport shuttle it is comfortable & drivers super helpful/friendly. The staff is kind. The restaurant is open until late & eventhough I was the kast ine there they didn’t make me feel like I was “overtime” all ammenities included large & smellgood. Water in room, plenty of fluffy towels & beds are comfy and clean. Recommended as airport stay!
Stayed 1 night in Jul 2023

6/10 Okay

Fareeha Ayyaz

The brekkie needs baked beans! It also needs more options such as omlette. Needs a pool or spa area. It also requires more of a taxi service but cheap one from hotel.
Stayed 4 nights in Jul 2023

8/10 Good

Rosemaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

BIENVENIDO

Stayed 2 nights in Jul 2023

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Convenient hotel fairly close to the airport and easy access into City. Friendly, helpful and efficient staff. Rooms of a good standard, clean and spacious. Would recommend for short hop into Madrid.
Stayed 1 night in Jun 2023

8/10 Good

Gina

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Clean but very dated. No one has upholstered furniture in rooms anymore. Bed linens dragged on the floor.
Stayed 1 night in Jun 2023

10/10 Excellent

Gary Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!

8/10 Good

Clarita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Television was not working at all!!! Staff tried but could not get it to work
Stayed 1 night in Jun 2023

4/10 Poor

Ricky

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bad location, hard lumpy bed, worn out furniture
Stayed 1 night in Jun 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 1 night because I was flying out the next day. I didn't really care to use my 1 night to go sightseeing I was more concerned with proximity to the airport. If you're looking for a one-night stay close to the airport this is it! The shuttle cost is only 4 e. for the transfer to the airport, make sure to give yourself enough time, although the hotel is close there is a lot of traffic. Breakfast is also excellent and hearty and they have a convenient restaurant. The staff is super friendly and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Edward

Stayed 1 night in Jun 2023

8/10 Good

Cristina, Bolton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is within close proximity to the airport. There’s anything around the hotel. It was what we needed the evening before our departure. Very clean, well equipped rooms, restaurants on site and airport shuttle for a small fee.
Stayed 1 night in Jun 2023

10/10 Excellent

Yvonne M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was kind and extremely helpful. Everyone went out of their way, to help and ensure a pleasant stay. (thank-you)
Stayed 2 nights in Jun 2023

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Crown Plaza is convenient when you have to take an early flight at the Madrid airport. The breakfast buffet is great to start the day, the room was spacious and bed was comfortable. The front desk staff was very welcoming and the room service was good. We recommend this hotel for airport stops.
Stayed 1 night in May 2023

8/10 Good

George, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this Facility twice. It more than exceeded my expectations.
Stayed 1 night in May 2023

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023