Dear Ahmed,Thank you for your excelent score, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Davert,We are very surprised to hear that your family got bed bugs as no such report was made to our staff. All our rooms are equiped with bed bug proof mattress encasements.Additionally, for safety reasons, all rooms have been inspected, and no presence of any insects has been detected. Given the seriousness of the situation, we would have appreciated being informed earlier.Kind Regards

Dear Ali,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Estimado Omar,Lamentamos mucho escuchar que su hijo se haya sentido mal. Sin embargo, queremos asegurarle que todos nuestros productos del buffet de desayunos se encontraban en perfectas condiciones. Lamentamos mucho el problema ocurrido con el A/C. Los cambios de habitación siempre pueden hacerse durante la mañana.Esperamos que su hijo se recuperase pronto.Un saludo

Dear guest,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Matt,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Michael,Thank you for sharing your experience at Catalonia Gran Vía Madrid Hotel. We are happy to know that you enjoyed your stay with us. Hope we can welcome you back in a near future. Yours faithfully,

Dear Bhavika,First of all I would like to thank you for taking your time to comment on our Hotel.We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. We are sorry about not meeting your expectations with the room. Our staff is always available to offer you an alternative in case of any enquire and to make your stay enjoyable, for example, showing you another room.We hope you give us a second chance. Looking forward to welcome you back in the near future. Best regards

Dear Jonathan, Thank you very much for your excellent review after your visit to Catalonia Gran Vía Madrid. We are pleased to know that we met all your expectations, and we thank you for your visit. We will be happy to welcome you in the near future! Regards, Catalonia Gran Vía Madrid

Estimanda Laura,Muchas gracias por su valoración. Esperamos verles de nuevo por nuestro hotel.Un saludo

Dear Suzanne,Thank you for your recent stay at the Catalonia Gran Vía and for sharing your thoughts and experience with us. We are happy to read you have enjoyed your vacation and the team could make it memorable for you.We would be delighted to welcome you back on another occasion in the near future.In the meantime, we send our best regards and wish you the very best.

Dear Abdulwasi,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Joe,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Uzi,Thank you very much for taking the time to share your score. We hope to see you soon again.Kind regards,

Dear Athena,Thank you for sharing your experience at our hotel. With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. We hope you give us a second chance. Looking forward to welcome you back in the near future. Best regards

Dear Ligia,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Rosa,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Sohail,Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours.We truly hope that you come back and give us another opportunity to reach your expectations

Dear Jason,Thank you for sharing your experience at Catalonia Gran Via Hotel. We highly value your opinion for process of continuous improvement. In addition, we would like to apologize for the issues in regards to the Wi-Fi.We hope you give us a second chance.

Dear Mauricio,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Sam,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Kenneth,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Tyler,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.kind regards,

Dear Justine,First of all I would like to thank you for taking your time to comment on our Hotel.We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. I would like to apologize for this unusual accumulations of shortcomings. I have personally followed up on these issues and i can assure you this is an isolated situation which does not match with our regular level of service.We hope you give us a second chance. Looking forward to welcome you back in the near future. Best regards

Dear Solange,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,

Dear Elizabeth,Thank you for your recent stay at the Catalonia Gran Vía and for sharing your thoughts and experience with us. We are happy to read you have enjoyed your vacation and the team could make it memorable for you.We would be delighted to welcome you back on another occasion in the near future.In the meantime, we send our best regards and wish you the very best.Yours sincerely,

Dear Jose,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Dear Reham,Thank you for your kind review, it will be our pleasure to welcome you back to our hotel.With kind regards,Catalonia Gran Vía Madrid

Dear Angel,Many thanks for your positive review, we are all looking forward to welcome you back soon again.Kind regards,

Thank you very much Geoff for your excellent score.Hope we can welcome you back in a near future. Yours faithfully,

Thank you so much George!We are glad to know that you enjoyed your stay with us.Looking forward to seeing you soon again.Kind regards,

Dear Virginia,Thank you so much for sharing!! Super glad to know your stay was excellent, due to the location & staff.We would love to see you back soon to keep enjoying!My best regards,

Dear Dennis,Thank you for sharing your experience at Catalonia Gran Vía Madrid Hotel. We are happy to know that you enjoyed your stay with us. Comments like yours is our best reward to our daily work. Hope we can welcome you back in a near future. Yours faithfully,

estimada Karla,Gracias por hacernos llegar su valoración.Sentimos que el hotel no haya cumplido sus expectativas.Si quiere ampliar la información para que podamos seguir mejorando, estamos a su disposición.Muchas gracias

Thank you Brian for your nice words!We hope to see you soon!All the best

Dear Anar,Thank you for sharing your experience at Catalonia Gran Vía Madrid Hotel. We are happy to know that you enjoyed your stay with us. Comments like yours is our best reward to our daily work. Hope we can welcome you back in a near future. Yours faithfully,

Muchas gracias por su valoración.Esperamos poder recibirle nuevamente en su próxima visita a Madrid!Atentamente

Dear Martha V,Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours.About the upgrade, is upon availability at check in time.Apologize if we forgot the bottle of sparkling wine. Reception is working 24 hours in order to attend all our guests demands.We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service.We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable.Best Regards

Thank you so much Theo!

Dear Alicia, Dear Ms. Carreras, Thank you for your recent stay at the Catalonia Gran Vía and for sharing your thoughts and experience with us. We are happy to read you have enjoyed your vacation and the team could make it memorable for you. We would be delighted to welcome you back on another occasion in the near future. In the meantime, we send our best regards and wish you the very best. Yours sincerely,

Dear Maria, Thank you for choosing to stay at the Catalonia Gran Vía and for sharing your feedback. This will enable us to further improve our service. We fell short of our own high standards in this case, and we deeply regret that you were affected by this.Please rest assured that we will review your feedback and discuss the respective matters with the members of staff responsible.We would be delighted to receive the opportunity of convincing you without compromises on a future stay. Please do not hesitate to contact us personally.Yours sincerely

Dear Sean, What an enormous pleasure to having had you staying with us!Wishing you fantastic start into a healthy and prosperous new year 2023!With warm regards,

Estimada Maggy,Le agradecemos enormemente su comentario tan positivo acerca de su reciente experiencia con nosotros. Ha sido un auténtico placer ver que nuestro servicio ha estado a la altura de sus expectativas y será un auténtico placer volver a darle la bienvenida una vez más muy pronto. Todo el equipo le espera de vuelta con la mejor de nuestras sonrisas. Atentamente,

Dear Diana,Thank you very much for your positive feedback. We are happy to read that you have enjoyed your stay and our culinary delights. We are already looking forward to welcoming you back soon.In the meantime, we remain with winterly greetings from Catalonia Gran Vía Madrid.

Dear Alma,Many thanks for your positive review. The entire team is looking forward to welcome you back soon again.Kind regards,

Dear Julian, Thank you for your recent stay at the Catalonia Gran Vía and for sharing your thoughts and experience with us. We are happy to read you have enjoyed your vacation and the team could make it memorable for you. We would be delighted to welcome you back on another occasion in the near future. In the meantime, we send our best regards and wish you the very best. Yours sincerely,

Dear Jane, Thank you very much for your positive feedback. We are delighted that you visited us at Catalonia Gran Vía Madrid and that we were able to contribute to making it an unforgettable experience!Your praise has been shared with the entire team and we are already looking forward to welcoming you back soon.In the meantime, we remain with winterly greetings from Catalonia Gran Vía Madrid.

Dear Elisa,Thank you very much for your positive feedback. We are delighted that you visited us at Catalonia Gran Vía Madrid and that we were able to contribute to making it an unforgettable experience!We are happy to read that you have enjoyed our central location, the room and the hotel. We are already looking forward to welcoming you back soon.In the meantime, we remain with winterly greetings,