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Reviews of Hotel Los Condes

3 out of 5
Hotel Los Condes
Calle Libreros,7, Madrid, Community of Madrid

Reviews

7.8

Good

Rating 10 - Excellent. 254 out of 1002 reviews" "
Rating 8 - Good. 465 out of 1002 reviews" "
Rating 6 - Okay. 213 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yania

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 3 nights in Apr 2024
Response from Hotel Los Condes - Madrid. on Apr 16, 2024
Dear Yania:Thank you for giving us your opinion about our Hotel.We hope to see you again soon in our city.Best Regard's

8/10 Good

Basak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent area to stay. Rooms are small.
Stayed 5 nights in Mar 2024
Response from Hotel Los Condes - Madrid. on Mar 15, 2024
Dear Customer:Thank you for giving us your opinion about our Hotel. This opinion helps us improve.Best Regard's

8/10 Good

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Los Condes - Madrid. on Mar 1, 2024
Estimado Cliente: Gracias por darnos su opinión sobre nuestro Hotel. Esta información nos ayuda mucho a mejorar día a día.Reciba un cordial saludo.

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth what we paid
As advertised. You are sacrificing room size for a great location and helpful staff. A good bargain.
Stayed 7 nights in Dec 2023
Response from Hotel Los Condes - Madrid. on Mar 1, 2024
Dear Customer: Thank you for giving us your opinion about our Hotel. This information helps us a lot to improve day by day.Best Regard's

6/10 Okay

Akram

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from Hotel Los Condes - Madrid. on Nov 21, 2023
Dear Customer: Thank you for giving us your opinion about our Hotel. This information helps us improve.Receive a very cordial greeting.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso hotel
Es un bonito hotel, impecable, con un servicio y un desayuno excelente, la sra. Del lobby es maravillosa y te ayuda mucho
Stayed 2 nights in Oct 2023
Response from Hotel Los Condes - Madrid. on Nov 8, 2023
Estimados Clientes: Gracias por darnos su opinión sobre nuestro Hotel.Esperamos verles de nuevo en su próxima visita a nuestra ciudad.Reciba un muy cordial saludo.

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hotel hermoso, limpio, en un lugar excelente a 5 pasos de la Gran Via
Stayed 2 nights in Oct 2023
Response from Hotel Los Condes - Madrid. on Nov 8, 2023
Estimada Melinda: Gracias por darnos su opinión sobre nuestro Hotel.Esperamos verle de nuevo en su próxima visita a nuestra ciudad.Reciba un muy cordial saludo.

8/10 Good

Gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hospitality of the front desk. Very helpful. Easy walkable to many main point of interest.
Stayed 3 nights in Oct 2023
Response from Hotel Los Condes - Madrid. on Oct 31, 2023
Dear Customer:Thank you for giving us your opinion about our Hotel. We hope to see you again soon in our city.Best Regard's

2/10 Terrible

Karen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Los Condes - Madrid. on Oct 24, 2023
Dear Customer:Thank you for giving us your opinion of our Hotel. It helps us improve day by day.Kind regards

10/10 Excellent

JEAN-MARIE, LA COSTA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple but very nice hotel large room great location just two to grand via , quiet hotel , I will choose that hotel again
Stayed 2 nights in Sep 2023
Response from Hotel Los Condes - Madrid. on Oct 4, 2023
Dear Customer:Thank you for giving us your opinion of our Hotel.We hope to see you again in our city.Best Regard's

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet..
Stayed 2 nights in Sep 2023
Response from Hotel Los Condes - Madrid. on Sep 14, 2023
Dear Customer:Thank you for giving us your opinion about our Hotel. We hope to see you again soon in our city.Best Regard's

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Los Condes - Madrid. on Aug 14, 2023
Estimado Cliente: Gracias por darnos su opinión sobre nuestro Hotel. Su opinión nos ayuda a una mejora continua.Reciba un cordial saludo.Hotel Los Condes - Madrid.

8/10 Good

Gwendolen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet but central
Nice hotel, centrally located just off Gran Via. Quiet xtreet but close to shops, eateries, sites etc. Reception staff were excellent when I needed to get a doctor for my friend. Breakfast could have been a bit more varied with more vegetarian options but was ok.
Stayed 7 nights in Jul 2023
Response from Hotel Los Condes - Madrid. on Aug 14, 2023
Dear Customer:Thank you for giving us your opinion about our Hotel. This helps us to continuously improve.Best Regard's

8/10 Good

Chandramouli

Stayed 3 nights in Jun 2023
Response from Hotel Los Condes - Madrid. on Jul 25, 2023
Dear Customer:Thank you for giving us your opinion about our Hotel. They help us improve.We hope to see you again in our city.Best Regard's

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service
I didn’t like as a senior citizen assigned the only room in the hotel on the 7th floor and having to carry my bags and myself up and down a flight of stairs. I got the impression the lady at the desk either didn’t like single men or Americans
Stayed 2 nights in Apr 2023
Response from Hotel Los Condes - Madrid. on May 3, 2023
Dear Customer:We are sorry for the inconvenience caused.We hope that your next stay will be much more positive.Best Regard's

10/10 Excellent

Aracibo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to every attractions. Staff very helpful in every aspect. Special thank you to Antonio, From A. Serrano from Miami.
Stayed 7 nights in Mar 2023
Response from Hotel Los Condes - Madrid. on Apr 5, 2023
Estimado Cliente:Gracias por darnos su opinión sobre nuestro Hotel. Esta información nos sirve para mejorar.Esperamos verles pronto en nuestro establecimiento de nuevo.Reciba un muy cordial saludo.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Mar 2023
Response from Hotel Los Condes - Madrid. on Mar 31, 2023
Estimado Cliente:Gracias por darnos su opinión.Esperamos disfrutar de su visita pronto.Reciba un muy cordial saludo.

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of everything and fast access to many attractions
Response from Hotel Los Condes - Madrid. on Dec 31, 2022
Estimado Cliente: Gracias por sus comentarios. Nos ayudan a mejorar.Saludos cordiales y feliz año nuevo.

8/10 Good

Jaron

Liked: Staff & service
Centrally located, but 7-minute walk from metro stop. Located on what looks like a back alley. Noise from inside the hotel penetrates rooms easily.
Response from Hotel Los Condes - Madrid. on Dec 28, 2022
Dear Customer:Thank you for giving us your opinion about our Hotel. This information helps us improve.Receive a cordial greeting and happy holidays.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, close to metro station and within walking distance of tourist attractions. Hotel room was clean. Staff were friendly.
Stayed 2 nights in Oct 2022
Response from Hotel Los Condes - Madrid. on Nov 3, 2022
Dear Customer:Thank you for giving us your opinion about our Hotel. Your opinion helps us to improve.Best regards.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Hotel Los Condes - Madrid. on Oct 12, 2022
Dear Customer:Thank you for giving us your opinion to improve.Best Regard's

10/10 Excellent

roy

Stayed 4 nights in Aug 2022
Response from Hotel Los Condes - Madrid. on Sep 1, 2022
Estimado Cliente:Gracias por darnos su opinión sobre nuestro Hotel.Esperamos verle de nuevo en nuestra ciudad.Reciba un muy cordial saludo.

10/10 Excellent

Rouksana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, helpful staff and clean room
Stayed 4 nights in May 2022
Response from Hotel Los Condes - Madrid. on Jun 18, 2022
Dear Customer: Thank you for giving us your opinion about our Hotel. It will help us to improve. We hope to see you soon in our city again. Best Regard's

10/10 Excellent

Anthony

Stayed 2 nights in Apr 2022
Response from Hotel Los Condes - Madrid. on May 4, 2022
Estimado Cliente: Gracias por darnos su opinión. Esperamos verle pronto de nuevo por nuestra ciudad. Reciba un cordial saludo.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter break
Excellent hotel, perfect location, friendly staff couldn’t fault it
Stayed 4 nights in Apr 2022
Response from Hotel Los Condes - Madrid. on Apr 19, 2022
Dear Customer: Thanks for your comments. We hope to see you again in our city. Best Regard's

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family mini break
4 night break , perfectly positioned , friendly and helpful staff , daily maid service. Good breakfast. Hidden gem
Stayed 4 nights in Mar 2022
Response from Hotel Los Condes - Madrid. on Apr 6, 2022
Thanks for your opinion. Receive a cordial greeting.

10/10 Excellent

Irby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Hotel Los Condes - Madrid. on Mar 7, 2022
Dear Customer: Dear Customer: Thank you for giving us your opinion of our Hotel. We hope to see you again soon. Best Regard's

6/10 Okay

Maryam

It was good ...near to city center
Stayed 4 nights in Jan 2022
Response from Hotel Los Condes - Madrid. on Jan 23, 2022
Dear Customer: Thanks for your opinion. This helps us improve. Thank's and best regard's

10/10 Excellent

karen Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Fabulous hotel- location perfect- round the corner from all the shops and theatres on Gran Via but really quiet. Room was quite spacious and immaculate. Only slight problem was the very hard pillow - otherwise a very comfortable stay. Breakfast had lots of choice and was very nice and reasonably priced. Would highly recommend.
Stayed 4 nights in Jan 2022
Response from Hotel Los Condes - Madrid. on Jan 13, 2022
Dear Customer: Thank you for giving us your opinion about our Hotel. We hope to see you again on your next visit to Madrid. Thank you and happy new year 2022. Best Regard's

10/10 Excellent

Shannan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, central to everything. Very clean.
Stayed 3 nights in Nov 2021
Response from Luis Miguel Pascual. on Nov 29, 2021
Dear Customer: Thank you for giving us your opinion about our Hotel. We hope to see you again on your next visit to Madrid. Best Regard's

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice hotel well located close to everything. Good and fresh breakfast. The treatment was excellent. The rooms were a little dark and with a little window. Besides that I will reserve this hotel again.
Stayed 5 nights in Sep 2021
Response from Luis Miguel Pascual. on Oct 6, 2021
Dear Customer: hank you so much for your opinion. We hope to see you again soon. She receives a cordial greeting. Hotel Los Condes - Madrid.

8/10 Good

Cinzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice clean hotel, excellent location. Close to Gran Via and lots of restaurants. Definitely would stay there again
Stayed 5 nights in Aug 2021
Response from Hotel Los Condes - Madrid. on Aug 23, 2021
Dear Customer: Thank you for giving us your opinion about our Hotel. We hope to see you again in our city soon. Best Regard's

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención a sido muy buena y la estancia muy agradable gracias
Stayed 1 night in Jun 2021
Response from Luis Miguel Pascual. on Jun 29, 2021
Estimado Cliente: Gracias por su opinión sobre nuestro Hotel. Esperamos verle en su próxima visita a nuestra ciudad. Reciba un cordial saludo. Hotel Los Condes - Madrid.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2021
Response from Luis Miguel Pascual / Ass. Manager. on Jun 24, 2021
Estimado Cliente: Le agradecemos su opinión sobre nuestro Hotel y esta nos servirá para intentar mejorar. Esperamos verle en su próxima visita a nuestra ciudad. Reciba un cordial saludo. Hotel Los Condes - Madrid.

10/10 Excellent

Abuheli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Hotel Los Condes - Madrid on May 18, 2021
Gracias por su opinión. Reciba un cordial saludo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a pineapple prepared for a meal. The cafeteria staff happily did this without charge and cleaned after me. Lovely people.
Stayed 4 nights in Feb 2020
Response from Hotel Los Condes. on Feb 25, 2020
Thank you for completing the survey about your recent stay at our property. Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon. Thanks again for taking the time to complete the survey. Greetings.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean rooms. They allowed me to check in early even though they didn't have to.
Stayed 8 nights in Dec 2019
Response from Hotel Los Condes on Dec 27, 2019
Thank you for completing the survey about your recent stay at our property. Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon. Thanks again for taking the time to complete the survey.

6/10 Okay

Carolina, Colombia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like: Location, easy checkin Dislike: LOUD! LOUD! LOUD! you can hear absolutely everything, even the phone ringing at the front desk. Shower head sucks...tiny and permanently fell on our heads.
Stayed 1 night in Nov 2019
Response from Hotel Los Condes. on Dec 27, 2019
Thank you for completing the survey about your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will use the comments you gave us to implement improvements to ensure that we offer a better experience to guests in the future. I hope you consider staying with us again so we can have another opportunity to provide you with a superior experience. Sincerely,

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Hotel Los Condes on Nov 19, 2019
Good Morning, Thank you very much for your good words to us, we are very happy and wish to have you again with us soon. Greetings.

10/10 Excellent

O, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and staff was attentive. Everything was clean and maps were available at the front desk.
Stayed 2 nights in Nov 2019
Response from Hotel Los Condes on Nov 13, 2019
Thank you for completing the survey about your recent stay at our property. Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon. Thanks again for taking the time to complete the survey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Best Western Hotel Los Condes on Oct 16, 2019
Thank you for completing the survey about your recent stay at our property. Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon. Thanks again for taking the time to complete the survey.

8/10 Good

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff.
Stayed 2 nights in Aug 2019
Response from Best Western Hotel Los Condes on Oct 16, 2019
Thank you for completing the survey about your recent stay at our property. Your opinion is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us provide a superior experience for you and other guests in the future. We hope you come back soon. Thanks again for taking the time to complete the survey.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you paid, you got your money's worth. The location was excellent. The rooms were a little small but functional. The staff was friendly. I personally found the bed too firm for my liking. I also found you could hear outside noise. I had a room street side. I would stay again.
Stayed 1 night in May 2019
Response from General Manager Best Western Hotel Los Condes on May 24, 2019
Thank you for completing the survey regarding your recent stay. Is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location.. Location is excellent with easy access to restaurants, stores, and transportation
Stayed 3 nights in Apr 2019
Response from General Manager Best Western Hotel Los Condes on May 7, 2019
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy...central location...breakfast area was too cafe like but a good range of food. No tea though!...overall happy with what was on offer given the price.
Stayed 3 nights in Apr 2019
Response from General Manager Best Western Hotel Los Condes on Apr 23, 2019
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location.. The employees were excellent, specially the front desk employee which worked the evening shifts. He went above his duties to make my stay comfortable.
Stayed 4 nights in Mar 2019
Response from General Manager Best Western Hotel Los Condes on Apr 23, 2019
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely,

10/10 Excellent

vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from General Manager Best Western Hotel Los Condes on Apr 2, 2019
Buenos días, Gracias por tu comentario. Saludos.

6/10 Okay

Michelle

Disliked: Staff & service
Possibly better places to stay
It was a very handy hotel close to everything. Unfortunately most of the staff were unfriendly. The breakfast was not worth the money. It was a bit noisy overnight with street noise and people coming in late.
Stayed 4 nights in Jan 2019
Response from Best Western Hotel Los Condes on Feb 5, 2019
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely,

10/10 Excellent

James R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Madrid
Great city, and the BW los Condes, was just right for us, clean, good food and great, helpful staff, with easy access to everything of Madrid. perfect for our short stay, easy access to the metro, the various city sites and plazas and dining.
Stayed 2 nights in Jan 2019
Response from Best Western Hotel Los Condes on Jan 29, 2019
I want to express our gratitude for your kind words about your recent stay at our hotel. We value your opinions and comments. By letting us know that you liked your stay and how we can improve, it helps us overcome and be able to offer you a better and more pleasant experience both for you and for each of our guests. We hope to have her back among us. a greeting

4/10 Poor

Albert

Disliked: Staff & service, room comfort
Rude staff, rooms tiny, loud corridors, no rest
I booked a one night stay for a long layover in Madrid. I arrived very late to the hotel at 2 am due to my incoming flight being delayed several hours. I asked if I could have a late check-out in the morning to allow more rest. The front desk agent was very cold and acted like this was an outlandish request; he finally said I could have 30 minute late check out. Just a few hours later at exactly 12 minutes after check-out time, I received a rude phone call from the front desk informing me that I had to be out of the room. I relayed that the front desk had just a few hours earlier said I could have a 30 minute late check out but the front desk contradicted this and demanded that I vacate the room immediately.
Stayed 1 night in Jan 2019
Response from Best Western Hotel Los Condes. on Jan 18, 2019
Buenos días, Nos gustaría agradecerle su reciente comentario sobre nosotros y no dude que utilizaremos su información para poder mejorar, comentarle que el horario de entrada del hotel es las 12:00 del día anterior a la noche que usted llego y que el horario de salida es las 12:00 del día siguiente, como usted indica por un problema externo a nosotros llego tarde y le expresamos que el hotel se encontraba lleno y que intentaríamos dejarle esos 30 min que comenta pero los clientes que debían alojarse en su habitación estaban ya en recepción esperando y ese fue el motivo de la llamada , habían pasado 20 min de cortesía sobre las 12 y simplemente quisimos informarle de que debía dejar la habitación lo antes posible porque los nuevos clientes estaban esperando en recepción, Le pedimos nuevamente disculpas y esperamos que considere alojarse nuevamente con nosotros. Un saludo