Title: AYZ Juan de Mena - Auto check-in property - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # AYZ Juan de Mena - Auto check-in property Adults-only guesthouse in Madrid ![Deluxe Double Room, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/de17d7ef.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/edd4d785.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/301f8526.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/dec3dddf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/fecfa7ba.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies AYZ Juan de Mena offers a convenient retreat from city exploration. Guests enjoy streamlined auto check-in and express check-out. The location provides easy access to Madrid's green spaces and main shopping district, while in-room WiFi keeps everyone connected. 7.4 Good ## Popular amenities - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Superior Double Room, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/5045ef93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Private Bathroom 7.0 Good 7 reviews ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - Sleeps 2 - 1 Double Bed ![Double Room, Shared Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/cd954ef2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Shared Bathroom ### Highlights Air conditioning Heating Portable fan Hair dryer Mobile key entry Desk - Sleeps 2 - 1 Double Bed ![Superior Double Room, 2 Single Beds, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/6216c5ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 2 Twin Beds, Private Bathroom 9.0 Wonderful 8 reviews ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - Sleeps 2 - 2 Twin Beds ![Deluxe Double Room, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/c0effc10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Private Bathroom 8.0 Very good 1 review ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - Sleeps 2 - 1 Double Bed ![Quadruple Room, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/b2c9ca0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Private Bathroom 8.8 Excellent 3 reviews ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - 236 sq ft - Sleeps 4 - 2 Double Beds ![Classic Double Room, 1 Double Bed, Non Smoking, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/39b2ff3c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room, 1 Double Bed, Non Smoking, Private Bathroom 7.4 Good 3 reviews ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - 129 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Daily buffet breakfast (EUR 25 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/15000000/14730000/14725900/14725875/5f74a3f1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Hotel Atocha Jerónimos - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,073 reviews CA $245 CA $269 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Madrid-Hotels-Only-YOU-Hotel-Atocha.h14725875.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=0f4bab2e-35cf-460a-8ca1-4777c25e7098&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/116000000/115970000/115968900/115968816/7864eddc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Spark By Hilton Madrid Alcala San Blas-Canillejas - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-AZ-Juan-De-Mena-Only-Adults.h31364586.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-AZ-Juan-De-Mena-Only-Adults.h31364586.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41745%2C-3.69043&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=No6qXI-jsICncq7JLC23M7yABJM=) Calle Alfonso XI 11, Madrid, 28014 #### What's nearby - Prado Museum - 5 min walk - 0.4 km - Gran Via - 8 min walk - 0.7 km - Puerta del Sol - 13 min walk - 1.1 km - El Retiro Park - 18 min walk - 1.5 km - Plaza Mayor - 4 min drive - 2.1 km #### Getting around - Banco de Espana Station - 6 min walk - Madrid Recoletos Station - 10 min walk - Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive #### Restaurants - ‪Aarde - ‬4 min walk - ‪James Joyce Irish Pub Madrid - ‬5 min walk - ‪Casa Carmen - ‬5 min walk - ‪Maura Wines & Food - ‬2 min walk - ‪Pictura - ‬4 min walk ## About this property ### AYZ Juan de Mena - Auto check-in property Guesthouse near Prado Museum Located close to El Retiro Park and Gran Via, AYZ Juan de Mena - Auto check-in property has plenty to offer. Guests can connect to free in-room WiFi. Other perks include: - Express check-out and smoke-free premises Room features All guestrooms at AYZ Juan de Mena - Auto check-in property have comforts such as air conditioning, in addition to amenities like free WiFi. Other amenities include: - Showers, hair dryers, and soap - Heating, housekeeping, and desks ## Similar properties ![Double Room, 2 Single Beds, Shared Bathroom](https://images.trvl-media.com/lodging/101000000/100160000/100155700/100155631/64ede7a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Live It Gran Via Madrid Centro - Free WiFi - 24/7 front desk 7.0 Good 247 reviews CA $79 CA $87 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=100155631&PinnedHotelID=100155631&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/13000000/12370000/12360600/12360564/82ff8d61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Far Home Atocha Madrid Centro - Free WiFi - Air conditioning - Laundry - Housekeeping 9.0 Wonderful 647 reviews CA $76 CA $84 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=12360564&PinnedHotelID=12360564&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/93000000/92170000/92166200/92166187/b85212c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Latroupe Prado Arganzuela - 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Free WiFi - Microwave 8.8 Excellent 75 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=111044813&PinnedHotelID=111044813&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Guest services - Housekeeping (on request) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Shower - Soap - Towels provided ### More - Air conditioning - Desk - Heating - Mobile key entry ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in fee: EUR 15 Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Late check-out fee: EUR 15 Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking ### Access methods Private entrance, smart lock ### Pets Pets not allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Early check-in fee: EUR 15 (subject to availability) - Late check-out fee: EUR 15 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available ### We should mention This property does not have elevators Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Children 18 years old and younger are not permitted at this adults-only property ### Property is also known as A&Z Juan Mena Adults Madrid A&Z Juan Mena Adults A Z Juan de Mena Only Adults A&Z Juan Mena Adults Hostel Madrid A&Z Juan Mena Adults Hostel A Z Juan de Mena Only Adults A Z Juan de Mena Adults Only Ayz Juan De Mena Auto Check In A Z Juan de Mena Auto check in property AYZ Juan de Mena Auto check in property AYZ Juan de Mena - Auto check-in property Madrid AYZ Juan de Mena - Auto check-in property Guesthouse AYZ Juan de Mena - Auto check-in property Guesthouse Madrid ## Frequently asked questions ### Is AYZ Juan de Mena - Auto check-in property pet-friendly? > No, pets are not allowed at this property. ### How much is parking at AYZ Juan de Mena - Auto check-in property? > This guest house doesn't offer parking. ### What time is check-in at AYZ Juan de Mena - Auto check-in property? > Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of EUR 15 (subject to availability). ### What time is check-out at AYZ Juan de Mena - Auto check-in property? > Check-out is at noon. Late check-out is available for EUR 15 (subject to availability). ### Where is AYZ Juan de Mena - Auto check-in property located? > Located in Jerónimos, this guesthouse is within a 10-minute walk of Prado Museum and Gran Via. Puerta del Sol and El Retiro Park are also within 1 mi (2 km). Banco de Espana Station is 6 minutes by foot and Retiro Station is 8 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## AYZ Juan de Mena - Auto check-in property Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 6.8 Location ### 7.0 Staff & service ### 7.6 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 67 8 - Good 53 6 - Okay 29 4 - Poor 12 2 - Terrible 26 ### 6/10 Okay #### PHYLLIS Sep 30, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Very small rooms, but only there to sleep. The auto check in and such was a bit confusing (push vs pull on the doors) but close to everything we wanted to get to ##### PHYLLIS Stayed 3 nights in Sep 2025 ### 8/10 Good #### Paola Feb 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice location and comfortable room. The quadruple room is very spacious and convenient. ##### Paola Stayed 2 nights in Feb 2024 ### 8/10 Good #### Jose Oct 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed. The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry. ![](https://a.travel-assets.com/ugc/hotel-reviews/a0d3d2c9-9565-4f61-a8b8-6a3aed040b87-1759766446849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/72d8f5c6-f08f-410a-92c7-ed3e51749ba4-1759766447432.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Stayed 2 nights in Oct 2025 ### 8/10 Good #### Ester Jul 1, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Guay ##### Ester Stayed 1 night in Jun 2023 ### 6/10 Okay #### Cindy Jun 22, 2023 Disliked: Cleanliness #### Good location, quiet, no window The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom. ##### Cindy Stayed 3 nights in Jun 2023 ### 6/10 Okay #### Perla Jan 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The price was good and location. Room wasn’t bad except the fact the water would clog up in the bathroom was a horrible experience. There was water alllll over the floor. Had to use the towels to dry. I ended up not showering rest of my visit also my friend who came with me would have to minimize her shower time to like 2-3 mins and still would have water seeping out of the shower. Also they are very strict with guests. It was just me and my friend but then wanted to add another friend to a two bedroom room and said that wasn’t allowed. Besides that everything was good. It was very cold though as well no heater ##### Perla Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### SUNG Nov 9, 2023 The email for entering was not sent, so I wased time and found another hotel. And They declined even refund. Never go to this hotel! This is so terrbible experience!! ##### SUNG Stayed 2 nights in Oct 2023 ### 2/10 Terrible #### Elise Apr 1, 2023 Disliked: Staff & service, amenities, property conditions & facilities I was locked out of the building for two hours with two other customers with no way to get in. We called and were ignored ##### Elise Stayed 1 night in Mar 2023 ### 2/10 Terrible #### Fernando Jun 20, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities I don’t like the way the work ##### Fernando Stayed 1 night in Jun 2023 ### 2/10 Terrible #### jose Apr 15, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I'm giving poor rate because I never find the hotel. I arrived around 12:30 am to the address indicated in the website I was surprised , no sign nothing that indicated the existence of this hotel. I asked to different police officers and none of them had idea about this hotel. I called a phone number on the website and they never responded. I have to walk with my wife around puerta del Sol to see where we could spend the night. Fortunately we found a hostal. I complained with Expedia and they processed a refund. ##### jose Stayed 4 nights in Apr 2023 ### 4/10 Poor #### francisco Jan 30, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Health hazard This is the only negative review I've given in my life. Nobody should be allowed to stay here. There was so much mold that it was literally hard to breathe. To go to the bathroom you had to hold your breath because you could not breathe that in. We were honestly afraid for our health. We asked to cancel immediately or for a refund and were not granted either so we had to sleep there. I'm only writing this review so that whoever reads this does not have to go through this experience, truly awful. Hotels.com was very helpful and tried to get us a refund but the property won't even answer. They should remove it from the platform. ![](https://a.travel-assets.com/ugc/hotel-reviews/508B2DFC12437AB5D119F36343821A1BE4647B5E1706181689289.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3B916AF2BEC64F00CBFB43CF9C8911AE40E4F1BC1706181996189.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E78A2E18B08CAEC9EEE33EEE7CD4605FDA2DEB1A1706182116259.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E7467CC9595F1D182C124DF1C1DCD8A0E09FBF2B1706182148163.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### francisco Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Lydia Paulett Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó mucho, si huele a humedad ligeramente. Pero pequeño. ##### Lydia Paulett Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Yanik Sep 2, 2025 Liked: Cleanliness, property conditions & facilities Excelente !! ##### Yanik Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Daniel Aug 7, 2025 Liked: Cleanliness Disliked: Amenities Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair. ##### Daniel Stayed 3 nights in Jul 2025 ### 8/10 Good #### MARCO AURELIO Aug 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Boa localização Ótima localização, check-in um pouco complicado, mas é importante as pessoas lembrarem de fazer contato com mais de 24h antes da hospedagem para se orientarem acerca do check-in e saberem que na porta você já consegue conexão com wi-fi para executá-lo. Atende muito bem, ótimo custo-benefício. ##### MARCO AURELIO Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Andrea Jul 20, 2025 Disliked: Cleanliness Huele a orines, el agua huele feo, no tienen consigna. No reserven ahí. ##### Andrea Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Daria Katarzyna Jul 16, 2025 Liked: Property conditions & facilities Buena ubicación y limpieza ##### Daria Katarzyna Stayed 1 night in Jul 2025 ### 8/10 Good #### Ricardo Jul 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Boa localização e ambiente agradável para curtas estadias. ##### Ricardo Stayed 2 nights in Jun 2025 ### 6/10 Okay #### John Jun 16, 2025 Liked: Cleanliness Disliked: Staff & service, amenities The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line. ##### John Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Leonardo May 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Puntos a tener en cuenta en tu estancia!. La llegada fue muy bien, tienes que entrar al hotel a la hora del CheckIn si llegas antes de la hora no se te activa el botón de acceso y se te envía un mensaje que debes esperar hasta las 15:00. La habitación correcta por la relación precio valor, todo bien acomodado, las camas hechas, el baño limpio, la habitación le faltaba un poco mas de limpieza del suelo, pero nada que destacar negativo, solo es una sugerencia. Son muy estrictos con el CheckIn y el CheckOut, cuando te marches, lee muy bien el mail de salida y está seguro que has presionado el botón de salida antes de las 12:00 porque si no te enviarán un mail con un recargo de 15€, yo lo pude solventar ya que les escribí de inmediato por el chat y les dije que certificaran mi salida por las cámaras y no hubo problema, pero has de ser rápido. El Chatflow que es la única forma que funciona la atención es muy profesional, otro punto a tener en cuenta siempre ten tu móvil con batería y no borres el mail de indicaciones para que puedas acceder al hotel y a tu habitación. Es un buen hotel para estancias cortas, cumple con todo para mi forma de valorarlo. ![](https://a.travel-assets.com/ugc/hotel-reviews/518ff35f-c130-4a07-97be-d82521b253d4-1747637542463.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c23176dc-3d79-4636-b489-70e38def57c5-1747637543126.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6b434cdd-4615-406a-ab94-730572e63651-1747637542607.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f4e4f446-6b00-4bb6-bfc2-a6a8775c0a13-1747637542603.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Leonardo Stayed 2 nights in May 2025 ### 6/10 Okay #### Andrea May 16, 2025 Liked: Amenities Tiene demasiado olor a cigarro y faltan cobijas para el frío ##### Andrea Stayed 2 nights in May 2025 ### 10/10 Excellent #### jaime May 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo muy bien ##### jaime Stayed 1 night in May 2025 ### 8/10 Good #### Avelina May 4, 2025 Liked: Cleanliness Disliked: Staff & service Mandar las fotos más certeras. Confunden a los huéspedes aunque está bien ##### Avelina Stayed 3 nights in Apr 2025 ### 8/10 Good #### Jairo Apr 30, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Buena ubicación, lee muy bien las indicaciones Escogimos este hospedaje por la ubicación y el precio La ubicación es muy buena, justo a una cuadra del Parque del Retiro y a unos pasos del Museo del Prado A pesar de las instrucciones es un poco confuso dar con el lugar, es una puerta muy pequeña la cual abres a través de una ventana de internet, y ya dentro requieres otros dos accesos con este método No tienen lugar para resguardar las maletas, lo que lo hace muy poco práctico, el check in es muy tarde (3pm) Y el check out es a la 11am, si no lo haces así, te penalizan con un cobro extra ##### Jairo Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Dayra Apr 29, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### No se hospeden, no hay apoyo para huespedes si se Fue la peor experiencia de hotel. Dado el apagón ( y no tener internet) no se podía abrir la puerta del cuarto, y nadie del hotel se apareció a apoyar a los huespedes o resolverles los problemas. Estuvimos afuera de la habitación 9 horas y nadie del hotel tuvo la molestia de presentarse en el lugar. Gracias a una chica de limpieza llamada shirley pudimos entrar al lobby más no al cuarto, pues ella estaba esperando dentro a alguien para poder limpiar unas habitaciones dado que tampoco podía enteae ##### Dayra Stayed 2 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [H10 Villa de la Reina Boutique Hotel](https://www.expedia.ca/Madrid-Hotels-H10-Villa-De-La-Reina-Boutique-Hotel.h849469.Hotel-Information) > > [Madrid Marriott Auditorium Hotel & Conference Center](https://www.expedia.ca/Madrid-Hotels-Madrid-Marriott-Auditorium-Hotel-Conference-Center.h908863.Hotel-Information) > > [Radisson Blu Hotel, Madrid Prado](https://www.expedia.ca/Madrid-Hotels-Radisson-Blu-Hotel.h3056391.Hotel-Information) > > [Hotel Regina](https://www.expedia.ca/Madrid-Hotels-Hotel-Regina.h1170158.Hotel-Information) > > [Hotel Indigo Madrid - Gran Via by IHG](https://www.expedia.ca/Madrid-Hotels-Hotel-Indigo-Madrid-Gran-Via.h6544887.Hotel-Information) > > [Hotel Emperador](https://www.expedia.ca/Madrid-Hotels-Hotel-Emperador.h915.Hotel-Information) > > [Hotel Atlantico Madrid](https://www.expedia.ca/Madrid-Hotels-Hotel-Atlantico-Madrid.h26417.Hotel-Information) > > [NH Collection Paseo del Prado](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Paseo-Del-Prado.h1903400.Hotel-Information) > > [NH Collection Madrid Gran Vía](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Gran-Via.h919841.Hotel-Information) > > [Hotel Liabeny](https://www.expedia.ca/Madrid-Hotels-Hotel-Liabeny.h598707.Hotel-Information) > > [Hotel Preciados](https://www.expedia.ca/Madrid-Hotels-Hotel-Preciados.h10360265.Hotel-Information) > > [Hotel Europa](https://www.expedia.ca/Madrid-Hotels-Hotel-Europa.h12591643.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [NH Madrid Nacional](https://www.expedia.ca/Madrid-Hotels-NH-Madrid-Nacional.h523313.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.ca/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [SLEEP’N Atocha – B Corp Certified](https://www.expedia.ca/Madrid-Hotels-SLEEPN-Atocha-B-Corp-Certified.h5880421.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.ca/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.ca/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Palacio de los Duques Gran Meliá - The Leading Hotels of the World](https://www.expedia.ca/Madrid-Hotels-Palacio-De-Los-Duques-Gran-Melia-The-Leading-Hotels-Of-The-World.h8556.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.ca/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [NH Collection Madrid Suecia](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Suecia.h11695.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.ca/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [Catalonia Puerta del Sol](https://www.expedia.ca/Madrid-Hotels-Catalonia-Puerta-Del-Sol.h906121.Hotel-Information) > > [Hotel Francisco I](https://www.expedia.ca/Madrid-Hotels-Hotel-Francisco-I.h1577055.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.ca/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [Hyatt Centric Gran Via Madrid](https://www.expedia.ca/Madrid-Hotels-Hyatt-Centric-Gran-Via-Madrid.h20113119.Hotel-Information) > > [Gran View Apartments](https://www.expedia.ca/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Four Seasons Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Four-Seasons-Hotel-Madrid.h41046184.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.ca/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information)