Title: AYZ Juan de Mena - Auto check-in property - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # AYZ Juan de Mena - Auto check-in property Travelers find a peaceful urban escape with in-room WiFi connectivity just steps from Madrid's iconic El Retiro Park and bustling Gran Via ## Photo gallery for AYZ Juan de Mena - Auto check-in property ![Deluxe Double Room, Private Bathroom - AYZ Juan de Mena - Auto check-in property (Madrid)](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/de17d7ef.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - AYZ Juan de Mena - Auto check-in property (Madrid)](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/edd4d785.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - AYZ Juan de Mena - Auto check-in property (Madrid)](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/dec3dddf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - AYZ Juan de Mena - Auto check-in property (Madrid)](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/301f8526.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - AYZ Juan de Mena - Auto check-in property (Madrid)](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/fecfa7ba.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies AYZ Juan de Mena offers a convenient retreat from city exploration. Guests enjoy streamlined auto check-in and express check-out. The location provides easy access to Madrid's green spaces and main shopping district, while in-room WiFi keeps everyone connected. ## Reviews 7.4 Good ## Popular amenities - Free WiFi - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 21 - Dec. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 22 - Dec. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=31364586&PinnedHotelID=31364586&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Superior Double Room, Private Bathroom ![Superior Double Room, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/5045ef93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Private Bathroom 7.0 Good 7 reviews ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - Sleeps 2 - 1 Double Bed ### View all photos for Double Room, Shared Bathroom ![Double Room, Shared Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/cd954ef2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Shared Bathroom ### Highlights Air conditioning Heating Portable fan Hair dryer Mobile key entry Desk - Sleeps 2 - 1 Double Bed ### View all photos for Superior Double Room, 2 Twin Beds, Private Bathroom ![Superior Double Room, 2 Single Beds, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/6216c5ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 2 Twin Beds, Private Bathroom 9.0 Wonderful 8 reviews ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Double Room, Private Bathroom ![Deluxe Double Room, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/c0effc10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Private Bathroom 8.0 Very good 1 review ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - Sleeps 2 - 1 Double Bed ### View all photos for Quadruple Room, Private Bathroom ![Quadruple Room, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/b2c9ca0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Private Bathroom 8.8 Excellent 3 reviews ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - 236 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Classic Double Room, 1 Double Bed, Non Smoking, Private Bathroom ![Classic Double Room, 1 Double Bed, Non Smoking, Private Bathroom](https://images.trvl-media.com/lodging/32000000/31370000/31364600/31364586/39b2ff3c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room, 1 Double Bed, Non Smoking, Private Bathroom 7.4 Good 3 reviews ### Highlights Air conditioning Heating Private bathroom Hair dryer Mobile key entry Desk - 129 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/27300/27247/4fc4cb7f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Santo Mauro, a Luxury Collection Hotel, Madrid Chamberí - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 162 reviews CA $893 CA $982 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=4ece03f8-2d88-4860-afeb-c03d3fc7dd6f&top_cur=CAD) Ad ![Bar (on property)](https://images.trvl-media.com/lodging/19000000/18190000/18184800/18184736/fd0b0acf.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Relais & Châteaux Heritage Madrid Salamanca - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-AZ-Juan-De-Mena-Only-Adults.h31364586.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-AZ-Juan-De-Mena-Only-Adults.h31364586.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41745%2C-3.69043&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=No6qXI-jsICncq7JLC23M7yABJM=) Calle Alfonso XI 11, Madrid, 28014 #### What's nearby - Thyssen-Bornemisza National Museum \- 5 min walk \- 0.4 km - Prado Museum \- 5 min walk \- 0.4 km - Plaza de Cibeles \- 5 min walk \- 0.5 km - Gran Via \- 8 min walk \- 0.7 km - Puerta del Sol \- 13 min walk \- 1.1 km #### Getting around - Banco de Espana Station - 6 min walk - Madrid Recoletos Station - 10 min walk - Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive #### Restaurants - ‪Aarde - ‬4 min walk - ‪Pictura - ‬4 min walk - ‪James Joyce Irish Pub Madrid - ‬5 min walk - ‪Casa Carmen - ‬5 min walk - ‪Maura Wines & Food - ‬1 min walk ## About this property ### AYZ Juan de Mena - Auto check-in property Guesthouse near Prado Museum Located close to El Retiro Park and Gran Via, AYZ Juan de Mena - Auto check-in property has plenty to offer. Guests can connect to free in-room WiFi. Other perks include: - Express check-out and smoke-free premises Room features All guestrooms at AYZ Juan de Mena - Auto check-in property have comforts such as air conditioning, in addition to amenities like free WiFi. Other amenities include: - Showers, hair dryers, and soap - Heating, housekeeping, and desks ## Similar properties ![Standard Double Room, Private Bathroom](https://images.trvl-media.com/lodging/40000000/39780000/39771600/39771575/8c5dc4a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AYZ Villegas - Auto check-in property Hortaleza - Free WiFi - Air conditioning 7.2 Good 145 reviews CA $64 CA $71 total includes taxes & fees Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=39771575&PinnedHotelID=39771575&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room](https://images.trvl-media.com/lodging/3000000/2580000/2570700/2570649/2987d16d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### THC Gran Via Hostel Madrid Centro - Free WiFi - Air conditioning - Room service - 24/7 front desk 8.0 Very good 245 reviews CA $97 CA $107 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=2570649&PinnedHotelID=2570649&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room](https://images.trvl-media.com/lodging/113000000/112580000/112570800/112570737/eade8ebe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### LooP Alcala Adults Only San Blas-Canillejas - 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Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=6563819&PinnedHotelID=6563819&HadPinnedHotel=true®ionId=-1&adults=2) ![Quadruple Room, Shared Bathroom](https://images.trvl-media.com/lodging/119000000/118280000/118270400/118270375/2fb47019.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Habitaciones en Embajadores Arganzuela - Kitchen - Free WiFi - Laundry - Microwave 8.6 Excellent 9 reviews CA $41 CA $114 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=118270375&PinnedHotelID=118270375&HadPinnedHotel=true®ionId=-1&adults=2) ![Economy Room (Interior Window)](https://images.trvl-media.com/lodging/95000000/94630000/94625600/94625595/07aa3296.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### LooP Las Ventas - Adults Only Ciudad Lineal - Free WiFi 6.8 102 reviews CA $58 CA $72 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=94625595&PinnedHotelID=94625595&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Guest services - Housekeeping (on request) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Shower - Soap - Towels provided ### More - Air conditioning - Desk - Heating - Mobile key entry ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in fee: EUR 15 Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Late check-out fee: EUR 15 Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking Information provided by the property may be translated using automated translation tools ### Access methods Private entrance, smart lock ### Pets Pets not allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of EUR 100 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Early check-in fee: EUR 15 (subject to availability) - Late check-out fee: EUR 15 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available ### We should mention This property does not have elevators Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Children 18 years old and younger are not permitted at this adults-only property ### Property is also known as A&Z Juan Mena Adults Madrid A&Z Juan Mena Adults A Z Juan de Mena Only Adults A&Z Juan Mena Adults Hostel Madrid A&Z Juan Mena Adults Hostel A Z Juan de Mena Only Adults A Z Juan de Mena Adults Only Ayz Juan De Mena Auto Check In A Z Juan de Mena Auto check in property AYZ Juan de Mena Auto check in property AYZ Juan de Mena - Auto check-in property Madrid AYZ Juan de Mena - Auto check-in property Guesthouse AYZ Juan de Mena - Auto check-in property Guesthouse Madrid ## Frequently asked questions ### Is AYZ Juan de Mena - Auto check-in property pet-friendly? ### How much is parking? ### What time is check-in at AYZ Juan de Mena - Auto check-in property? ### What time is check-out at AYZ Juan de Mena - Auto check-in property? ### Where is AYZ Juan de Mena - Auto check-in property located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## AYZ Juan de Mena - Auto check-in property Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 6.8 Location ### 7.0 Staff & service ### 7.6 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 69 8 - Good 54 6 - Okay 30 4 - Poor 12 2 - Terrible 26 ## Reviews ### 6/10 Okay #### PHYLLIS Sep 30, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Very small rooms, but only there to sleep. The auto check in and such was a bit confusing (push vs pull on the doors) but close to everything we wanted to get to ##### PHYLLIS Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Yanik Sep 2, 2025 Liked: Cleanliness, property conditions & facilities Excelente !! ##### Yanik Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Kelly Mar 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I will definitely recommend this place to friends and family visiting Madrid. It has a fantastic location and a confortable room ##### Kelly Stayed 1 night in Mar 2025 ### 6/10 Okay #### Vinod Aug 31, 2025 Liked: Amenities The room was nice. The instructions to enter the property can be better, and they can have photos of the gate to let guests know where it is. There was noise from loud music late into the night. ##### Vinod Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Adriana Nov 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was very private and conveniently located ##### Adriana Stayed 3 nights in Nov 2024 ### 8/10 Good #### Paola Feb 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice location and comfortable room. The quadruple room is very spacious and convenient. ##### Paola Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Daniel Aug 7, 2025 Liked: Cleanliness Disliked: Amenities Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair. ##### Daniel Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Katerina Jul 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very cosy room with walkable distance to the centre ##### Katerina Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### JAVIER Oct 12, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Total automatized easy check in and out. Close to transportation, historic and tourist places. ##### JAVIER Stayed 2 nights in Oct 2023 ### 8/10 Good #### Jose Oct 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed. The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry. ![](https://a.travel-assets.com/ugc/hotel-reviews/a0d3d2c9-9565-4f61-a8b8-6a3aed040b87-1759766446849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/72d8f5c6-f08f-410a-92c7-ed3e51749ba4-1759766447432.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Belia Apr 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was good ##### Belia Stayed 1 night in Apr 2024 ### 8/10 Good #### Bethward May 14, 2024 Liked: Cleanliness Disliked: Amenities Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping. ##### Bethward Stayed 1 night in May 2024 ### 8/10 Good #### Desmond Sep 29, 2024 It was ideal for us. Perfect location near Retiro park and Prado museum. Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time. ##### Desmond Stayed 3 nights in Sep 2024 ### 8/10 Good #### Ester Jul 1, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Guay ##### Ester Stayed 1 night in Jun 2023 ### 6/10 Okay #### Felipe Sep 24, 2024 Liked: Cleanliness the room was clean and tidy. the mattress was a bit old and not in the best condition, but it was enough to sleep! the room doesn't have blankets and it could be a problem if you are very cold! overall it is a good value for money because of its location - 20-25 minutes walk to the main places in Madrid ##### Felipe Stayed 3 nights in Sep 2024 ### 6/10 Okay #### Cindy Jun 22, 2023 Disliked: Cleanliness #### Good location, quiet, no window The location was great and the room was quiet. Not a window even though Pictures show a window. Basement unit with sewer smell. Mold in the bathroom. ##### Cindy Stayed 3 nights in Jun 2023 ### 2/10 Terrible #### Kamillo Sep 21, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible service Worst and most terrible service ever Close this place down ##### Kamillo Stayed 2 nights in Sep 2023 ### 6/10 Okay #### Perla Jan 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The price was good and location. Room wasn’t bad except the fact the water would clog up in the bathroom was a horrible experience. There was water alllll over the floor. Had to use the towels to dry. I ended up not showering rest of my visit also my friend who came with me would have to minimize her shower time to like 2-3 mins and still would have water seeping out of the shower. Also they are very strict with guests. It was just me and my friend but then wanted to add another friend to a two bedroom room and said that wasn’t allowed. Besides that everything was good. It was very cold though as well no heater ##### Perla Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### SUNG Nov 9, 2023 The email for entering was not sent, so I wased time and found another hotel. And They declined even refund. Never go to this hotel! This is so terrbible experience!! ##### SUNG Stayed 2 nights in Oct 2023 ### 6/10 Okay #### John Jun 16, 2025 Liked: Cleanliness Disliked: Staff & service, amenities The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line. ##### John Stayed 1 night in Jun 2025 ### 4/10 Poor #### Verified traveller Mar 21, 2024 Disliked: Staff & service #### Live in a basement, and tech only check-in hassle The booking process is unclear, takes a lot of effort before you know that you can really enter the room, and the place doesnt even have a glass to use the water dispenser. All processes are tech based, but the tech is not a seamless experience. Also, you live in a basement. ##### Verified traveller Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Elise Apr 1, 2023 Disliked: Staff & service, amenities, property conditions & facilities I was locked out of the building for two hours with two other customers with no way to get in. We called and were ignored ##### Elise Stayed 1 night in Mar 2023 ### 2/10 Terrible #### Fernando Jun 20, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities I don’t like the way the work ##### Fernando Stayed 1 night in Jun 2023 ### 2/10 Terrible #### jose Apr 15, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I'm giving poor rate because I never find the hotel. I arrived around 12:30 am to the address indicated in the website I was surprised , no sign nothing that indicated the existence of this hotel. I asked to different police officers and none of them had idea about this hotel. I called a phone number on the website and they never responded. I have to walk with my wife around puerta del Sol to see where we could spend the night. Fortunately we found a hostal. I complained with Expedia and they processed a refund. ##### jose Stayed 4 nights in Apr 2023 ### 2/10 Terrible #### Alexander Aug 23, 2023 Disliked: Cleanliness, property conditions & facilities #### Poor experience, Dirty, Misrepresented photos \- Check-in process: very cumbersome. Not explained well. Slow. Confusing. I am very tech savvy, pro-self service; this is as bad as it can get. - Cleanliness: very dirty. Bed sheet were not changed from previous guest. Hair all over the bathroom, sheets, floor, towel. Towels also smelly. - Pictures on Hotels.com vs. reality: totally different. Dark room, poorly maintained. Much smaller than represented on pictures. ##### Alexander Stayed 1 night in Aug 2023 ## Expedia's Latest Trends ### Hotels > [Madrid Marriott Auditorium Hotel & Conference Center](https://www.expedia.ca/Madrid-Hotels-Madrid-Marriott-Auditorium-Hotel-Conference-Center.h908863.Hotel-Information) > > [Radisson Blu Hotel, Madrid Prado](https://www.expedia.ca/Madrid-Hotels-Radisson-Blu-Hotel.h3056391.Hotel-Information) > > [Hotel Regina](https://www.expedia.ca/Madrid-Hotels-Hotel-Regina.h1170158.Hotel-Information) > > [Hotel Indigo Madrid - Gran Via by IHG](https://www.expedia.ca/Madrid-Hotels-Hotel-Indigo-Madrid-Gran-Via.h6544887.Hotel-Information) > > [Hotel Emperador](https://www.expedia.ca/Madrid-Hotels-Hotel-Emperador.h915.Hotel-Information) > > [Hotel Atlantico Madrid](https://www.expedia.ca/Madrid-Hotels-Hotel-Atlantico-Madrid.h26417.Hotel-Information) > > [NH Collection Paseo del Prado](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Paseo-Del-Prado.h1903400.Hotel-Information) > > [NH Collection Madrid Gran Vía](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Gran-Via.h919841.Hotel-Information) > > [Hotel Liabeny](https://www.expedia.ca/Madrid-Hotels-Hotel-Liabeny.h598707.Hotel-Information) > > [Hotel Preciados](https://www.expedia.ca/Madrid-Hotels-Hotel-Preciados.h10360265.Hotel-Information) > > [Hotel Europa](https://www.expedia.ca/Madrid-Hotels-Hotel-Europa.h12591643.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [NH Madrid Nacional](https://www.expedia.ca/Madrid-Hotels-NH-Madrid-Nacional.h523313.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.ca/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [SLEEP’N Atocha – B Corp Certified](https://www.expedia.ca/Madrid-Hotels-SLEEPN-Atocha-B-Corp-Certified.h5880421.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.ca/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.ca/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Palacio de los Duques Gran Meliá - The Leading Hotels of the World](https://www.expedia.ca/Madrid-Hotels-Palacio-De-Los-Duques-Gran-Melia-The-Leading-Hotels-Of-The-World.h8556.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.ca/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [NH Collection Madrid Suecia](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Suecia.h11695.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.ca/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [Catalonia Puerta del Sol](https://www.expedia.ca/Madrid-Hotels-Catalonia-Puerta-Del-Sol.h906121.Hotel-Information) > > [Hotel Francisco I](https://www.expedia.ca/Madrid-Hotels-Hotel-Francisco-I.h1577055.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.ca/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [Hyatt Centric Gran Via Madrid](https://www.expedia.ca/Madrid-Hotels-Hyatt-Centric-Gran-Via-Madrid.h20113119.Hotel-Information) > > [Gran View Apartments](https://www.expedia.ca/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Four Seasons Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Four-Seasons-Hotel-Madrid.h41046184.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.ca/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information)