Lobby

Reviews of Marriott Madison West

3.5 out of 5
Marriott Madison West
1313 John Q Hammons Dr, Madison, WI

Reviews

8.4

Very good

Rating 10 - Excellent. 285 out of 583 reviews" "
Rating 8 - Good. 166 out of 583 reviews" "
Rating 6 - Okay. 66 out of 583 reviews" "
Rating 4 - Poor. 38 out of 583 reviews" "
Rating 2 - Terrible. 28 out of 583 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie, Cottage Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!!
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Jennifer, Thank you for your positive review. I sincerely appreciate your recognition of our outstanding hospitality. It was a pleasure to host you; we can’t wait to welcome you again. Best, Martin Borawski GM

2/10 Terrible

Marey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was totally rude - phone in room didn’t work and request for extra pillows when called from cell phone was a “no” due to being “the only one working”??? In a hotel that big? When I inquired further, was told by desk that he “wasn’t going to bow down to me”? Bizarre
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Marey, Providing the highest level of hospitality is our number one priority, so I sincerely apologize for not meeting our own expectations. I am at your service should you like to discuss this in more detail. We value you as our guest and hope to have another opportunity to deliver a stay that reflects our commitments in every way. Sincerely, Martin Borawski GM

10/10 Excellent

Jordyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out proccess, room was clean and things were quiet ay night!
Response from GM on Mar 18, 2024
Dear Jordyn, I am extremely grateful to you for taking the time to write and share your review. At Marriott, we take immense pride in our brand name and strive to exceed our guests' expectations. Your loyalty is highly appreciated and we look forward to welcoming you back soon. Best, Martin Borawski, GM

10/10 Excellent

Brad, Monroe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great staff. Check in was fast and professional. Will stay here again when in the area.
Stayed 1 night in Mar 2024
Response from GM on Mar 7, 2024
Dear Brad, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Martin Borawski GM

6/10 Okay

Scott

Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Scott, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, Martin Borawski GM

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and nice. no issues. busy with all the sports this weekend.
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear Kelli, Thank you for sharing your review. I am delighted you enjoyed your stay, and I sincerely appreciate you noting our high cleanliness standards! It was a pleasure to host you; we can’t wait to welcome you again. Best, Martin Borawski GM

8/10 Good

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Latrice

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Latrice, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Martin Borawski GM

8/10 Good

Anthony J

Business traveller
Liked: Cleanliness, staff & service
Rooms were remodeled but my toilet paper holder was broken and shelf in shower for my shampoo/body wash was falling apart.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Anthony, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear about our maintenance oversights. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Martin Borawski GM

10/10 Excellent

Jack

Stayed 1 night in Dec 2023
Response from GM on Jan 16, 2024
Dear Jack,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Ronna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Ronna,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Gregory

Travelled with partner
Liked: Amenities, property conditions & facilities
Spacious
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Dear Gregory,We are happy to hear from you and are delighted to know you had a 5-star experience with us. It was a pleasure to host you; please visit us again soon.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Kari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Dear Kari,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Martin BorawskiGeneral Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Dear Catherine,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the areaBest,Martin BorawskiGeneral Manager

8/10 Good

Thomas

Stayed 1 night in Nov 2023

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
all around great hotel
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Dear Krista,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best,Martin BorawskiGeneral Manager

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed there many times and always enjoy the experience.
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Dear paul,Thank you so much for your kind comments. I know you have a choice in where you stay, and I would like to thank you for choosing our Marriott Madison West once again! I am glad we were able to make your time here an enjoyable one. We enjoy having you as our guests and look forward to welcoming you again soon.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Dear Luis,We are thrilled you enjoyed your stay! Thank you for the review and please visit us again.Best,Martin BorawskiGeneral Manager

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Dear Kathy,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful
Stayed 4 nights in Oct 2023
Response from GM on Nov 9, 2023
Dear Martin,I’m so glad you enjoyed our helpful staff! Thank you for your time in reviewing your stay, and we hope to host you again soon.Best,Martin BorawskiGeneral Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some reliable late night "eats" in the area.
Response from GM on Nov 4, 2023
Dear John,Thank you for taking the time to share your positive review. We are delighted to know you enjoyed your stay at our Marriott Madison West! It was our pleasure to host you; we hope you will visit again soon.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and very relaxing.
Stayed 1 night in Oct 2023
Response from GM on Nov 4, 2023
Dear Lois,Your comfort is our top priority, so it’s wonderful to know your stay was pleasant! We appreciate your review and eagerly await the opportunity to welcome you back to our Marriott Madison West in the near future.Best,Martin BorawskiGeneral Manager

10/10 Excellent

David, Dublin

Stayed 2 nights in Oct 2023
Response from GM on Nov 28, 2023
Dear David,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

A Don

Stayed 1 night in Oct 2023

10/10 Excellent

Brian, Rogers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Oct 25, 2023
Dear Brian,It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 25, 2023
Dear Ann,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, room was clean.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Erica,Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious, clean, with nice amenities. Perfect place to come back to relax in after all day at a conference.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Anonymous,Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon.Best,Martin BorawskiGeneral Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Oct 25, 2023
Dear Alexander,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Martin BorawskiGeneral Manager

10/10 Excellent

Rock

Stayed 3 nights in Oct 2023
Response from GM on Oct 25, 2023
Dear Rock,We can't thank you enough for your patronage and for sharing this great 10/10 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!Best,Martin BorawskiGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Stayed 6 nights in Oct 2023

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 25, 2023
Dear Luke,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Martin BorawskiGeneral Manager

2/10 Terrible

Fr. Joseph

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear Fr. Joseph,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Martin BorawskiGeneral Manager

10/10 Excellent

Maya

Stayed 1 night in Oct 2023

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and courteous staff’
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Dear KATHLEEN,It's nice to hear from you! I am delighted to know that our warm hospitality made for an enjoyable stay. We hope to see you again soon.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and had all the amenities one would want. I only stayed one night for a quick visit, so didn’t have an opportunity to explore the neighborhood or to eat in the atrium. As far as convenience, cleanliness and price goes this was just perfect.
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Dear Michelle,Whenever guests use the word "perfect" regarding their stay at our Marriott, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Oct 2023
Response from GM on Oct 8, 2023
Dear Andrew,We are incredibly grateful you took the time to leave us a 5-star review! We take pride in knowing our guests are happy. Thank you for staying with us!Best,Martin BorawskiGeneral Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, Polite, no issues.
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
Dear Doug,Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back!Best,Martin BorawskiGeneral Manager

10/10 Excellent

Juliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful hotel. Staff is always very helpful and nice.
Stayed 2 nights in Sep 2023
Response from GM on Oct 3, 2023
Dear Juliana,Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Marriott once again. Thank you for sharing this kind review, and please come back to see us anytime we can be of service.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jill

Stayed 2 nights in Sep 2023

2/10 Terrible

charlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 24, 2023
Dear charlene,Thank you for choosing to stay with us. We sincerely apologize if your visit did not meet our high expectations. We appreciate your patronage and hope to have the opportunity to deliver an exceptional experience in the future.Sincerely,Martin BorawskiGeneral Manager

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and comfortable
Stayed 4 nights in Sep 2023
Response from GM on Sep 19, 2023
Dear Angela,I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge atrium, with glass elevators!
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Dear Jay,Thank you for taking the time to share your positive review. We are delighted to know you enjoyed your stay at our Madison Marriot West! It was our pleasure to host you; we hope you will visit again soon.Best,Martin BorawskiGeneral Manager

10/10 Excellent

Rachel

Stayed 1 night in Sep 2023

6/10 Okay

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice place and stay. Very courteous staff. Our room was for four adults. There was no bedding for the sofa sleeper and only had 3 towels four 4 people. Staff quickly provided bedding and towels.
Stayed 1 night in Sep 2023
Response from GM on Sep 17, 2023
Dear Dale,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Sincerely,Martin BorawskiGeneral Manager