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Reviews of Hyatt Place Madison Downtown

3 out of 5
Hyatt Place Madison Downtown
333 W Washington Ave, Madison, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 650 out of 1002 reviews" "
Rating 8 - Good. 241 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cécile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Clean and convenient
Stayed 2 nights in Apr 2024

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Convenient, walkable, good parking.
Stayed 2 nights in Apr 2024
Response from Jameson Humber on Apr 12, 2024
Dear Eran, Thank you for staying with us and giving us a perfect 5 out of 5 score! We are thrilled you had a great experience and can't wait to welcome you back soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 6 nights in Mar 2024
Response from Jameson Humber on Apr 6, 2024
Dear Alan, thank you for the perfect 5 out of 5 score. We are thrilled to see you had a good stay with us. We hope to welcome you back as a guest soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jameson Humber on Apr 1, 2024
Dear Margaret, thank you for the perfect 5 out of 5 score! We are so happy to see you had a great experience staying with us. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Would stay again!
Stayed 1 night in Mar 2024
Response from Jameson Humber on Apr 1, 2024
Dear Savannah,thank you for the perfect 5 out of 5 score! We are thrilled to see that you had a wonderful experience staying with us. We hope to have the pleasure of welcoming you back as a guest soon.

2/10 Terrible

INTAEK

Stayed 1 night in Mar 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, location and room.
Stayed 1 night in Dec 2023
Response from Jameson Humber on Mar 30, 2024
Dear Erika, thank you for the kind words about our staff and hotel. We are very fortunate to have such a wonderful staff that is so passionate about what they do. We are also so lucky to have such a beautiful building to work in. We hope to welcome you back soon.

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not change linens, and too pricy..
Stayed 1 night in Mar 2024
Response from Jameson Humber on Mar 30, 2024
Dear Christine, I am sorry to see that your experience was not as enjoyable as it could have been and that you did not see value in staying with us. Our housekeeping team truly prides themselves on their cleanliness and attention to detail. We hope to welcome you back as a guest soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jameson Humber on Mar 30, 2024
Dear Jason,thank you for the perfect 5 out of 5 score. We are thrilled to see you had a good experience with us. We hope to welcome you back soon.

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from Jameson Humber on Apr 12, 2024
Dear Julie, Thank you for staying with us and giving us a perfect 5 out of 5 score! We are thrilled you had a great experience and can't wait to welcome you back soon.

4/10 Poor

ronald

Travelled with group
Disliked: Cleanliness, staff & service
You pay a premium price for 2 nights. Then on top of it they dock it to you with $20/ night parking. They did not clean our room or bathrooms. They did not make our beds. Very disappointed. Only thing good about our stay was free breakfast.
Stayed 2 nights in Mar 2024
Response from Jameson Humber on Mar 24, 2024
Dear Ronald,Thank you for providing us with your honest feedback about your recent stay with us. We would like to clarify that the prices of all lodgings tend to increase during high-volume times in the city of Madison due to supply and demand.Regarding our housekeeping schedule, we clean the rooms every other day. As you stayed with us for only two nights, the housekeeping team did not enter your room. However, if you needed any services or replenishments during your stay, we would have been happy to assist you.We hope to welcome you back as our guest in the future.

10/10 Excellent

Cory James

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, very very quiet
Stayed 1 night in Mar 2024
Response from Jameson Humber on Mar 16, 2024
Dear Corey, we were delighted to hear that you had a great stay with us. We hope to have the pleasure of welcoming you back as a guest soon.

4/10 Poor

Rachel

Never told us they don’t clean the rooms for a two day stay.
Stayed 2 nights in Mar 2024
Response from Jameson Humber on Mar 15, 2024
Dear Rachel, Thank you for taking the time to provide us with your honest feedback regarding your recent stay. I apologize for any confusion that arose regarding our housekeeping services. Please note that this information is communicated during the check-in process and is also included in our welcome letter. We value your business and hope to have the opportunity to welcome you back as a guest in the future.

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jameson Humber on Mar 15, 2024
Dear Megan,Thanks for your feedback on your recent stay. We're happy to hear you had a good experience, but we strive for 5 out of 5 ratings. We appreciate your input and will use it to improve our services. We hope to welcome you back and exceed your expectations.

10/10 Excellent

Todd, Decatur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great location and with a nice staff.
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Todd, thank you for the perfect 5 out of 5 score. Thank you also for the kind words about our staff. We are fortunate to have such a wonderful group of people working here. We hope to welcome you back as a guest in the future.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfortable hotel.
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear Corey, thank you for the perfect 5 out of 5 score! We are thrilled to see that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as a guest.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatc place to stay, clean and quiet.
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Maureen, thank you for the perfect 5 out of 5 score. We are thrilled you enjoyed your stay with us. We hope to have the opportunity to welcome you back as a gues in the future.

10/10 Excellent

Robert A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility quiet and great bed
Stayed 2 nights in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Robert, thank you for the perfect 5 out of 5 score! We are so happy you enjoyed your stay with us. We hope to have the pleasure of welcoming you back as a guest soon.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 23, 2024
Dear Michael, thank you for the perfect 5 out of 5 score! We are thrilled to see you enjoyed your stay with us. We hope to have the opportunity to host you again.

10/10 Excellent

Ellis

Stayed 8 nights in Jan 2024
Response from Jameson Humber on Mar 23, 2024
Dear Ellis, thank you for the perfect 5 out of 5 score! We are delighted to see that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 23, 2024
Dear Julie, thank you for the perfect 5 out of 5 score! We could not be happier to see you had a wonderful stay with us. We hope to welcome you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.
Stayed 3 nights in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear John, thank you for the perfect 5 out of 5 score! We are thrilled to see you enjoyed your stay with us. We hope to have the pleasure of welcoming you back as a guest in the future.

10/10 Excellent

Andrea

Stayed 4 nights in Jan 2024
Response from Jameson Humber on Mar 23, 2024
Dear Andrea,thank you for the perfect 10 out of 10 score! We are so happy to see that you enjoyed your stay with us. We hope to have the opportunity to host you again.

10/10 Excellent

Heather, Appleton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and great view of the capital
Stayed 1 night in Dec 2023
Response from Jameson Humber on Mar 15, 2024
Dear Heather, thank you for the kind words about our staff, and hotel. Our staff embodies what hospitality is and that is making people feel welcome. We hope to welcome you back as a guest in the future.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear Todd, thank you for the perfect 5 out of 5 score. We are delighted to see you had a good stay with us. We hope to welcome you back in the future.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location not happy about the additional parking cost
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear William, Thank you for your honest feedback regarding your recent stay with us. We're glad to hear that you enjoyed your stay at our hotel. Regarding parking, we would like to clarify that our parking prices are set to be competitive with the pricing of the surrounding parking ramps and surface lots. Additionally, street parking is always an option, but please note that the price may fluctuate as these spots are metered. Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Thank you for giving us a perfect rating. We are glad that you enjoyed your stay with us and hope to see you again soon as our guest.

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel
Stayed 1 night in Jan 2024
Response from AmyT on Jan 27, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room. Hope to visit again.
Stayed 1 night in Jan 2024
Response from AmyT on Jan 27, 2024
Thanks for staying with us. We hope to see you again.

10/10 Excellent

PRASANNA KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Jameson Humber on Jan 17, 2024
Dear PRASANNA KUMAR, thank you for the perfect 5 out of 5 score! We are delighted to see that you enjoyed your stay with us. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there every time we go to visit our son in Madison. Love the gentleman that checks us in here usually works in the evening. Love the breakfast. Love our room. Love the location
Stayed 4 nights in Dec 2023
Response from Jameson Humber on Jan 17, 2024
Dear Laura, thank you so much for the kind words about our staff and hotel. We are truly blessed to have such a wonderful building, and location, coupled with a team that lives and breathes hospitality at its core. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Marysel

Stayed 6 nights in Jan 2024
Response from Jameson Humber on Jan 17, 2024
Dear Marysel, thank you for the perfect 5 out of 5 score! We are over the moon that you had a great experience staying with us. We hope to welcome you back soon.

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 17, 2024
Dear Prince, thank you for your perfect 5 out of 5 score! We are thrilled to see you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jameson Humber on Jan 17, 2024
Dear Troy, thank you for the perfect 10 out of 10 score! We are so happy you had a wonderful stay with us. We hope we have the opportunity to dazzle you again in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 17, 2024
Dear Mary, thank you for the perfect 5 out of 5 score! We are delighted to see that you enjoyed your stay with us. We hope to have the opportunity to host you again in the future.

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jameson Humber on Jan 17, 2024
Dear James, thank you for taking the time to fill out your post stay survey. I am so sorry to see you experienced some challenges during your stay. If you could give us the opportunity to discuss these further, please feel free to reach out to us directly.

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Geeat room. Lots of space even though the Bathroom was very small.
Stayed 3 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Dawn, thank you for taking the time to fill out a post-stay guest survey. We are thrilled you enjoyed your stay with us. We hope we have the opportunity to welcome you back in the future, so we may turn that 4 out of 5 into a 5 out of 5.

6/10 Okay

Brenda

Stayed 1 night in Dec 2023
Response from AmyT on Jan 27, 2024
Thanks for staying with us. We hope to see you again.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Cameron, thank you for the perfect 5 out of 5 score! We are delighted to see that you truly had a wonderful experience with us. We hope we can welcome you back and have the opportunity to dazzle you again in the future.

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was great and friendly but overall the room wasn’t. We were put in a room where the bathroom door didn’t close if you were also in the bathroom. The shower was great but again can’t close the door. The sheets weren’t clean (there was a coffee stain on our sheets when we first got to the room) and our room had no soap in it. We had to buy soap from the Walgreens nearby. We got the TV to work channels-wise but it kept glitching out so we couldn’t actually watch anything. The only reason we stayed was the location worked for us but we definitely thought about leaving and going somewhere else.
Stayed 2 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Rachel,I would like to thank you for your honest feedback concerning your recent stay with us. We are deeply sorry that your sheets were not clean during your stay. At our establishment, cleanliness is of the utmost importance, and we take these matters seriously. We will make sure to address this issue with our team to prevent it from happening again in the future.I would also like to apologize for the inconvenience you experienced when you had to get your own soap. We have a wide range of amenities and guest supplies available on-site, and it would have been our pleasure to provide you with what you needed. We regret that we were not able to do so on this occasion.Despite these issues, we would like to invite you to stay with us again in the future. We are confident that we can provide you with a much better experience, and we would love the opportunity to show you what we are truly capable of.Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Nancy, thank you for the perfect 10 out of 10 score! Nothing makes us happier than knowing a guest truly enjoyed themselves. We hope to have you stay with us again soon.

8/10 Good

Phillip

Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Phillip, thank you for your feedback about your recent stay with us. We are so happy to see you had a good experience staying with us. We hope to welcome you back again in the future. That way we have an opportunity to turn that 4 out of 5 score into a 5 out of 5 score!

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from AmyT on Jan 27, 2024
Thanks for staying with us. We hope to see you again.

10/10 Excellent

Karen, Pleasant Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again!
Stayed 5 nights in Dec 2023
Response from Jameson Humber on Mar 15, 2024
Dear Karen. thank you for the perfect 5 out of 5 score. We are so happy to see you had an enjoyable stay with us. We hope to have the pleasure of welcoming you back in the future as a guest.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff Didn’t like parking garage dark Exiting signs could be better
Stayed 2 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Kimberly, thank you for your honest feedback about your stay with us. We are happy to see you overall enjoyed your stay with us. However, we are sorry there were some challenges with the parking garage. We hope we have the opportunity to welcome you back in the future.

10/10 Excellent

luci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Luci, thank you for the perfect 5 out of 5 score! We are so happy you enjoyed your stay with us. We hope we can welcome you back again very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Anonymous, thank you for the perfect 10 out of 10 score! We are delighted to see that you enjoyed your stay with us. We hope we have the pleasure of welcoming you back again in the future.

10/10 Excellent

Meghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the capital and food options nearby
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Meghan, thank you for the perfect 5 out of 5 score! We are thrilled you enjoyed your stay with us. We could not agree more that our location is second to none. We hope we have the opportunity to dazzle you again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 5, 2024
Dear Anonymous, Thank you for taking the time to fill out our post-stay survey. We greatly value our guest's feedback as it helps us improve as a team. I am sorry to hear that your stay was not as enjoyable as it could have been. However, I do hope that you give us another chance in the future.

10/10 Excellent

Kurt

Stayed 1 night in Dec 2023
Response from Jameson Humber on Jan 2, 2024
Dear Kurt, thank you for the perfect 10 out 10 score! We are delighted to see that you enjoyed your stay with us. We hope to welcome you back in the future.