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Reviews of Hampton Inn & Suites Madison-West

2.5 out of 5
Hampton Inn & Suites Madison-West
483 Commerce Dr, Madison, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton was very clean and neat throughout the entire hotel. All of the employees I came in contact with (front desk employees, housekeeping staff) were friendly and polite. Reasonable rates.
Stayed 1 night in Apr 2024

8/10 Good

Vanessa

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Mar 2024

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got 2 $20 charges on my account. Needs to be removed.
Stayed 1 night in Mar 2024

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front staff was never at the desk, coffee was not available 24/7 like website states. There was not a volleyball net in the pool like the pictures show. On a plus side, kids loved the pools little play area.
Stayed 1 night in Mar 2024

4/10 Poor

Tasha

Travelled with family
Liked: Amenities
The place was very clean and the inside looked very nice. The beds were terrible. Almost decided to come home. The free breakfast was good. Coffee not the best. The pool area was pretty clean but the smell of the chlorine was overwhelming. Made my eyes burn.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service
The area was fine but the pull out couch was awful to sleep on. Could feel the springs when you lay down. Had to put it back into a couch to sleep. There is no quiet time at all. Kids running up and down the halls, banging on doors. Adults and kids being obnoxious and loud till midnight. As much money as I spent. It should have been a better experience.
Stayed 1 night in Mar 2024

8/10 Good

Kira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a great pool for kids. Area is conveniently located and easy to access.
Stayed 1 night in Mar 2024

10/10 Excellent

Keyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Better pillows though & higher bathroom stools would be a great improvement.
Stayed 1 night in Mar 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Miranda, Hutchinson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night for a college visit! Customer service was excellent and our room was quiet and clean!
Stayed 1 night in Mar 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jerica on Mar 19, 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

8/10 Good

jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel for the state basketball tournament. About 15 minutes away. The room was good. Strange no microwave or tv guides. Breakfast was great though. An assortment was great. Thank you
Stayed 2 nights in Mar 2024
Response from Jerica on Mar 19, 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Ann

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool for kids. Had a 3 and 4 year old with and they had a great time on the slide. Perfect place to stay in Madison if you are traveling with toddlers. Very reasonable prices.
Stayed 1 night in Mar 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Bradley, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good staff, edible if not great breakfast, a nice room for the price.
Stayed 1 night in Mar 2024
Response from Jerica on Mar 19, 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy with friendly staff, the room was clean and the pool area was amazing as well. Will definitely stay here again next time we’re in town.
Stayed 1 night in Mar 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Jeffrey, Freeport

Travelled with family
Liked: Property conditions & facilities
Very nice property, great location, room size was excellent and clean. We will stay again when in the area.
Stayed 1 night in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great time
Stayed 1 night in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

6/10 Okay

Phyllis

Liked: Cleanliness, staff & service, amenities
The pool looked nice but I did not have time to access it. I was disappointed in the room I was given. I would have asked for a different room but had already partially unpacked when I became aware of its problem. I was given a room on the highway side of the building which meant a constant hum of noise. The view was of cars racing by. There was a nice lounge chair which I was reluctant to use because it had a large greasy looking stain on the seat. The towel hanger on the door was loose and partially detached. I was unhappy with being given this problematic room in that it was a large room and the breakfasts were good. Even though the hotel was busy Saturday night, the room was still quiet except for the traffic and occasionally the person overhead. If I were to stay there again, I would ask for a room on the other side and on the top floor which would have helped.
Stayed 3 nights in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Gretchen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby and breakfast area, good free breakfast, loved that it was available until 10. Seems either new or very recently updated, nice rooms, nice pool, nice staff. Great value. Not a criticism but it is 20 minutes from UW so not real convenient if going there.
Stayed 2 nights in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

pum joon, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 4 nights in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Pamela, St Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location and the big breakfast available. Unfortunately when they ran out of eggs at 9:50am and I asked if they had more they said they did not speak english and then they never refilled it (breakfast went until 10am I believe.). I guess that was my fault for being so late. I also notified a lot of unsupervised children who were very loud and running all over the place. May have been the time of year but when my daughter and I were there last summer it was much quieter, cleaner and efficient.
Stayed 1 night in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Larry, Oshkosh

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
having the towel rack next to the sink in the room fall with a crash off the wall.A bit much!!! Having the coffee service in the room that produces YUK coffee, coupled with foil package that are damned near impossible without a knife.
Stayed 1 night in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Stacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jerica on Mar 19, 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Brina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jerica on Mar 19, 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

4/10 Poor

Rachael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Jerica on Jan 10, 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

lindsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great family hotel
This is the only hotel we stay at when we are in Madison. It's reasonably priced and the kids love the pool. The location is great also.
Stayed 1 night in Dec 2023
Response from Jerica on Dec 21, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice room and breakfast. The pool was fun despite the water features not being operational. Thanks for your hardworking staff of the breakfast and front desk. Shower was not working so we had to switch rooms but no big deal. Very nice hotel, will stay again!
Stayed 1 night in Dec 2023
Response from Jerica on Dec 20, 2023
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

6/10 Okay

Eloy

Stayed 1 night in Dec 2023
Response from Jerica on Dec 20, 2023
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Dec 2023
Response from Jerica on Dec 7, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Eric

Stayed 2 nights in Nov 2023
Response from Jerica on Dec 20, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jerica on Dec 20, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!!!
Super all around! Great front desk associates!! Clean, I will definitely stay again!
Stayed 3 nights in Nov 2023
Response from Jerica on Nov 16, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Lynn, Apple Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a really nice hotel. Great facilities (weight room, pool, laundry), good value, and quite an expansive hot breakfast. The staff was professional, helpful, and friendly. I would highly recommend this hotel and we will definitely stay here again if our travel plans take us to Madison, WI.
Stayed 2 nights in Nov 2023
Response from Jerica on Nov 14, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jerica on Nov 14, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with friendly and helpful staff. Plenty of local restaurants within a short drive. Definitely recommend if you are traveling in the area.
Stayed 1 night in Nov 2023
Response from Jerica on Nov 12, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a giant centipede crawling across our ceiling as we were waking, note were deathly disgusted by those monsters, and ants all over the floor in the pool/hot tub area. They didn’t do anything about this issue which I thought was a bit underwhelming. Would not stay again.
Stayed 1 night in Nov 2023
Response from Jerica on Nov 9, 2023
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention.

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jerica on Nov 3, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service
It was okay
Stayed 2 nights in Oct 2023
Response from Jerica on Oct 31, 2023
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

8/10 Good

Choua

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Jerica on Oct 27, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

silvia

Stayed 1 night in Oct 2023
Response from Jerica on Nov 12, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my clean and quiet rooms on the first floor. The staff were very nice and helpful
Stayed 1 night in Oct 2023
Response from Jerica on Oct 21, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jerica on Oct 31, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT morning breakfast choices.
Stayed 2 nights in Oct 2023
Response from Jerica on Oct 11, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Bruce

Stayed 2 nights in Sep 2023
Response from Jerica on Oct 11, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Anita

Travelled with partner
Good location
Stayed 2 nights in Oct 2023
Response from Jerica on Oct 10, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Kirt

Stayed 1 night in Oct 2023
Response from Jerica on Oct 27, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Pet friendly!
Stayed 1 night in Sep 2023
Response from Jerica on Oct 1, 2023
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

6/10 Okay

claudia

Travelled with partner
Liked: Staff & service, amenities
The room outlets bathroom was not working and air vent. The rooms was not what show in the picture
Stayed 2 nights in Sep 2023
Response from Jerica on Oct 2, 2023
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.