Double or Twin Room, Pool View | View from room

Reviews of Pestana Carlton Madeira Ocean Resort Hotel

5 out of 5
Pestana Carlton Madeira Ocean Resort Hotel
Largo Antonio Nobre, Funchal

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 1005 reviews" "
Rating 8 - Good. 359 out of 1005 reviews" "
Rating 6 - Okay. 87 out of 1005 reviews" "
Rating 4 - Poor. 26 out of 1005 reviews" "
Rating 2 - Terrible. 3 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jocelyne M.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Hotel in excellent location, in town, walking distance to just about everything we needed. Would strongly recommend.
Stayed 6 nights in Mar 2024
Response from Pestana Carlton Madeira Hotel on Mar 22, 2024
Dear Mrs. Jocelyne M., We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

8/10 Good

Joseph, St. Catharines

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable to centre of town
Stayed 14 nights in Mar 2024
Response from Pestana Carlton Madeira Hotel on Mar 22, 2024
Dear Mr. Joseph, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

8/10 Good

Virginia, Northfield

Travelled with partner
Liked: Cleanliness, amenities
The location of the Pestana Carlton is ideal. It is an easy walk to the old town and toward the Lido hotel zone. There are great restaurants and shopping close by. The downside is that the hotel is so large that there is no personal touch. Most of the staff were pleasant but didn’t go over and above to make you feel welcome. The rooms were adequate but could use updating. The balcony has beautiful views of the harbor and ocean.
Stayed 4 nights in Feb 2024
Response from Pestana Carlton Madeira Hotel on Mar 1, 2024
Dear Mrs. Virginia,On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location good swimming pool room was spacious
Stayed 6 nights in Feb 2024
Response from Pestana Carlton Madeira Hotel on Feb 23, 2024
Dear Mr. David,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

6/10 Okay

michael leonard

Stayed 7 nights in Feb 2024
Response from Pestana Carlton Madeira Hotel on Mar 22, 2024
Dear Mr. Michael Leonard, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Sigurður, Reykjavik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the sea. An outstanding breakfast buffet and wonderful staff.
Stayed 11 nights in Jan 2024
Response from Pestana Carlton Madeira Hotel on Jan 16, 2024
Dear Mr. Sigurour,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Pestana Carlton Madeira Hotel on Jan 30, 2024
Dear Mr. David, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel. Great location, big room with amazing views. Only stayed for 2 nights on a business trip, so shame didn’t have the time to enjoy the beautiful facilities.
Stayed 2 nights in Dec 2023
Response from Pestana Carlton Madeira Hotel on Jan 5, 2024
Dear Mrs. Ana,On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Francis

Stayed 1 night in Dec 2023
Response from Pestana Carlton Madeira Hotel on Jan 5, 2024
Dear Mr. Francis,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in Nov 2023
Response from Pestana Carlton Madeira Hotel on Dec 4, 2023
Dear Mr. David,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

6/10 Okay

Anastasia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok - wouldn’t stay again
The location was great and the receptionists were very helpful. However, i would say this hotel has become run down with main furniture items being cleaned but furniture that isn’t really seen (side table for example) are filled with dust. The other workers (at the pub, bars and restaurant) were not friendly - looking annoyed when asked for a menu… the beds are not comfortable at all!! We were not able to have a full nights sleep as the bed was hard as a rock and the A/C made so much noise and did not cool down the room at all. The pool was also freezing and filled with debris and bugs. However, the pool at the very bottom was clean I’ll give it that. Overall, not very impressed and wouldn’t stay here again.
Stayed 3 nights in Nov 2023
Response from Pestana Carlton Madeira Hotel on Nov 19, 2023
Dear Mrs. Anastasia, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff very helpful and friendly. The view of the ocean from the balcony was just incredible.
Stayed 3 nights in Nov 2023
Response from Pestana Carlton Madeira Hotel on Nov 17, 2023
Dear Mr. Thomas,Dear Mr./Mrs. Madeleine, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lots too do
Stayed 5 nights in Oct 2023
Response from Pestana Carlton Madeira Hotel on Nov 3, 2023
Dear Mr. Denis, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

6/10 Okay

Joe

Travelled with partner
Liked: Cleanliness
Nice area walkable to city centre. This is 3.5 star property not 5 star property. The building is 50 years old. The towels were ripped and in very bad condition. Pool towels very small and in poor condition. Long waiting time to get in the breakfast restaurant. The staff did not speak Portuguese and hard to understand.
Stayed 7 nights in Oct 2023
Response from Pestana Carlton Madeira Hotel on Nov 3, 2023
Dear Mr. Joe,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a family room at the front of the hotel which was a great size. Breakfasts were good. WIFI is not great in the rooms or around the hotel. But overall very nice.
Stayed 10 nights in Oct 2023
Response from Maria da Paz Garcia on Oct 26, 2023
Dear Mrs. Rachel, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Extremely helpful and caring staff. Comfortable beds and lovely suits. great breakfast.
Stayed 6 nights in Oct 2023
Response from Maria da Paz Garcia on Oct 26, 2023
Dear Mrs. Rachel, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Maria da Paz Garcia on Oct 26, 2023
Dear Mr. Gary, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Marie-Andree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 6 nights in Sep 2023
Response from Pestana Carlton Madeira Hotel on Oct 14, 2023
Dear Mrs. Marie-Andree,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager

10/10 Excellent

Kim

Liked: Amenities
Everything about the property!! The staff were fantastic, the view’s spectacular, the breakfast was amazing. We would LOVE to come back and stay there again
Stayed 3 nights in Oct 2023
Response from Pestana Carlton Madeira Hotel on Oct 13, 2023
Dear Mrs. Kim, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Pestana Carlton Madeira Hotel on Oct 13, 2023
Dear Mr.Steven, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fantastic. Staff was extremely helpful throughout. Great location within walking distance of Funchal. Restaurants around were excellent even though we found the Pub on site to be excellent. Would definitely go back.
Stayed 8 nights in Sep 2023
Response from Pestana Carlton Madeira Hotel on Oct 13, 2023
Dear Mr. Christopher, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Dated hotel and not very cleaned
The hotel is dated (it doesn't quite look like the pictures anymore) but that happens. However we found the hotel overly quite dirty. They have 4 pools (which is great) but the two we used weren't cleaned: as an example, on our first day we found an old plaster on the side and it was still there a week later. We also found old excrements on the sides of a toilet (been there a while) and a dead cockroach just outside a door, among other things. Our stay was otherwise okay. We didn't sleep very well because our ocean view room was partly over the side of the hotel and the road and it gets really noisy outside at night. We had breakfast included but we ended up going to local cafes instead because the food was much nicer (i highly recommend trying their local pastries and coffees - Madeira has really good food!). I'm not a particularly fussy traveller and I always try to look for the positive but I have to say i was really disappointed with this hotel and wouldn't recommend it.
Stayed 9 nights in Sep 2023
Response from Pestana Carlton Madeira Hotel on Oct 8, 2023
Dear Mr. Anonymous, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

10/10 Excellent

LYNNETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has it all!
Very nice to receive a welcome drink upon arrival after my long flight. The breakfast buffet is full of variety with fresh juices, made to order omelets and many other options. Views are amazing right along the water with onsite sauna and jacuzzi. My room had a nice balcony, large seating area and nice robe/slippers. Staff was so helpful with all requests and there are great options for dining literally across the street.Hotel is about a $35-$45 taxi ride from the airport so maybe book a service or have the front desk book for you. I would absolutely stay here again!
Stayed 2 nights in Sep 2023
Response from Pestana Carlton Madeira Hotel on Oct 8, 2023
Dear Mrs. Lynnette,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

8/10 Good

Paula Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location easy walk to restaurants, park and downtown.
Stayed 7 nights in Sep 2023
Response from Maria da Paz Garcia on Oct 5, 2023
Dear Mrs. Paula Theresa, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Vivian, Garland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in experience was wonderful, we were warmly greeted and given great tips and information about the island! The resort itself is large, several swimming pools available and well maintained. We stayed in a junior suite with 2 children (who used the sofa bed which was comfortable and large), it was not ocean view, but was spacious and clean. For a 5 star resort a few small things could be tidied up, such as many scuffs on walls, carpet upgraded, but other than that room was good! The breakfast buffet is simply amazing!! We looked forward to it every morning! Great experience overall!
Stayed 6 nights in Sep 2023
Response from Pestana Carlton Madeira Hotel on Sep 30, 2023
Dear Mrs. Vivian, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with ocean access and four pools. Amazing breakfast, friendly and helpful staff, large room (at least the family room we had was large with nice balcony and lots of light).
Stayed 7 nights in Sep 2023
Response from Pestana Carlton Madeira Hotel on Sep 24, 2023
Dear Mrs. Anna ,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Conviently situated, wonderful facilities, pool area leads into the sea water, fantastic
Stayed 8 nights in Sep 2023
Response from Pestana Carlton Madeira Hotel on Sep 19, 2023
Caro Sr. Eduardo,Em nome de toda a equipa do Pestana Carlton Madeira, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve no Pestana Carlton Madeira.Cordialmente, Maria da Paz GarciaDiretora Geral

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was charming. Staff was so helpful. Property was well maintained. Nice ending to our vacation.
Stayed 1 night in Sep 2023
Response from Pestana Carlton Madeira Hotel on Sep 19, 2023
Dear Mrs. Meaghan,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Maureen L

Liked: Amenities
The hotel was amazing - they staff were helpful in the extreme - they were friendly and very informed regarding the area and what the Island had to offer! The food was so good and plentiful - the dining room staff were efficient and the food in offer was excellent. The only problem I had was the pigeon problem. Full disclosure I am afraid and have a dreadful fear of birds. The fact the they fly into eating areas had me very stressed and reluctant to eat there! I would have loved to sit in the outdoor areas but there were so many pigeons amd jumping onto tables - I was forced to eat elsewhere! This is not a criticism of the staff or management but it was a problem for me personally. Everything else was excellent and I would recommend it to anyone wanting to go to MI
Stayed 11 nights in Sep 2023
Response from Maria da Paz Garcia on Sep 21, 2023
Dear Mrs. Maureen, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

4/10 Poor

Carol

Stayed 6 nights in Aug 2023
Response from Pestana Carlton Madeira Hotel on Sep 22, 2023
Dear Mrs. Carol,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent and the staff at the front desk as well as the door men were very attentive and helpful. The grounds are beautiful and there are a ton of local options for food. My biggest negative is it's impossible to get a lounger by the pool. I spent 6 days here in Madeira, and I like to get up and out each morning for sight-seeing. Coming back to the hotel each afternoon to no chairs at the pool was a real bummer, because I couldn't really enjoy the property itself. My other negative is that restaurant service is verrrrry slow. I'd sometime wait 15 minutes to just get coffee at breakfast or a drink by the pool bar at the afternoon. Both these factors would make me look elsewhere next time, which is a shame, because the hotel itself and the location is great.
Stayed 5 nights in Aug 2023
Response from Pestana Carlton Madeira Hotel on Sep 19, 2023
Dear Mrs. Caroline,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

8/10 Good

Arlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and pools and amenities excellent. Wonderful and attentive service. However our room was very old and looks to have not been updated since the mid 80’s. The toilet was so old there were water stains from the running water in the bowl and the toilet constantly ran. They were quick to fix it when I advised however by end of stay it was running again. It should be replaced. The Tv was heavily damaged and should have been replaced years ago. Once I advised the replaced asap with new one. However that tv should have been replaced well before our stay and makes me think there do not do regular service checks. The bed however was excellent and new and we had a wonderful nights sleep and the room was always cleaned. Other then the lack of room updates the property was wonderful. Would stay again but would confirm the room has been updated in at least the last decade.
Stayed 4 nights in Aug 2023
Response from Pestana Carlton Madeira Hotel on Sep 18, 2023
Dear Mrs. Arlene, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

4/10 Poor

Haidar

Stayed 7 nights in Aug 2023
Response from Pestana Carlton Madeira Hotel on Sep 18, 2023
Dear Mr. Haidar,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely one of the best places to stay on the island
Stayed 5 nights in Jul 2023
Response from Pestana Carlton Madeira Hotel on Sep 19, 2023
Dear Mr. Wayne,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

8/10 Good

Luis Manuel

Liked: Staff & service
Stayed 4 nights in Jul 2023
Response from Pestana Carlton Madeira Hotel on Sep 19, 2023
Caro Sr. Luis Manuel,Em nome de toda a equipa do Pestana Carlton Madeira, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve no Pestana Carlton Madeira.Cordialmente, Maria da Paz GarciaDiretora Geral

6/10 Okay

BRUNO, Richmond Hill

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated, still stuck in the 90s
Stayed 2 nights in Jul 2023
Response from Maria da Paz Garcia on Jul 15, 2023
Dear Mr. BRUNO, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work.We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences.We hope that, overall, you had a positive experience. We would like to thank you for staying at Pestana Carlton Madeira and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest.Kind regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Would love to come back and stay longer.
Stayed 10 nights in Jun 2023
Response from Maria da Paz Garcia on Jul 15, 2023
Dear Mr. Anonymous,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz Garcia General Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Pestana Carlton Madeira Hotel on Jul 4, 2023
Dear Mr. Brian,On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy hotel, excellently located for the town and restaurants on the adjoining street. Good facilities and friendly staff
Stayed 7 nights in Jun 2023
Response from Pestana Carlton Madeira Hotel on Jul 4, 2023
Dear Mr. Paul,On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Maria da Paz GarciaGeneral Manager

8/10 Good

Jason, Austin

Stayed 1 night in Jun 2023
Response from Maria da Paz Garcia on Jul 15, 2023
Dear Mr. Jason, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

6/10 Okay

Robert

Travelled with partner
We have stayed at the hotel 3 times and the hotel is not so good as previous stays.
Stayed 7 nights in Jun 2023
Response from Pestana Carlton Madeira Hotel on Jul 4, 2023
Dear Mr. Robert,Thank you for taking the time to provide us with your feedback on your experience at Pestana Carlton Madeira. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Carlton Madeira. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Maria da Paz GarciaGeneral Manager

6/10 Okay

RUSTAM

Stayed 7 nights in Jun 2023
Response from Pestana Carlton Madeira Hotel on Jul 4, 2023
Dear Mr. Rustam, Thank you for taking the time to provide us with your feedback on your experience at Pestana Carlton Madeira. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Carlton Madeira. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Maria da Paz GarciaGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and facilities were wonderful. Enjoyed the pub as an end of the day meeting place.
Stayed 7 nights in May 2023
Response from Pestana Carlton Madeira Hotel on Jul 4, 2023
Dear Mr. David,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great excelente Service and staff
Stayed 3 nights in May 2023
Response from Pestana Carlton Madeira Hotel on Jul 4, 2023
Dear Mr. Richard,Dear Mr. David,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent friendly staff. Very convenient location to see the sights of Funchal and the port where I was starting my cruise
Stayed 2 nights in May 2023
Response from Pestana Carlton Madeira Hotel on Jul 4, 2023
Dear Mr. William ,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel with nice amenities. Service in all restaurants is below standards. Thought it would be just one bad experience but it turned out it was all of them. Parking is free but you have better chance at winning lottery. Three days in a row could not even access the lot. Paid parking was available but it’s expensive. Lots of shopping nearby by and close proximity to downtown was perfect.
Stayed 4 nights in May 2023
Response from Pestana Carlton Madeira Hotel on May 29, 2023
Dear Mr. Jason,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in walking distance from Funchal town or the promenade towards Camera de Lobos. Beautiful views from the restaurants and terraces. Excellent breakfast and evening buffets as well as a choice of à la carte in the hotel restaurants. Salt water swimming pool and ocean access. Clean, light and comfortable rooms and super friendly staff. Our room overlooked the town which was probably a bit noisier than one with an ocean view but still entertaining during the day and magical at night with a galaxy of lights from the town and the hills. After many visits to the island, we were very impressed with the Pestana Carlton Madeira and will definitely stay there again.
Stayed 6 nights in May 2023
Response from Pestana Carlton Madeira Hotel on May 15, 2023
Dear Mrs. Carol, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Shamim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Pestana Carlton Madeira Hotel on May 6, 2023
Dear Mr. Shamim,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

10/10 Excellent

Barbara A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel - 2nd time staying there. Will go again. Close to downtown. Poor Wifi reception but everything else was terrific. Love Madeira
Stayed 7 nights in Apr 2023
Response from Pestana Carlton Madeira Hotel on May 5, 2023
Dear Mrs. Barbara,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel. Enjoyed our short break especially as the weather was perfect. Breakfast buffet whilst not the best was adequate. Lovely to have access to the ocean at the lower pool area but this area would benefit from a bit of TLC! Perfect position for a stroll into Funchal which has many restaurants/bars and an interesting ‘old’ district. Would we stay at this hotel again? Yes!
Stayed 4 nights in Mar 2023
Response from Pestana Carlton Madeira Hotel on May 5, 2023
Dear Mr. Martin,On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager