Beach nearby

Reviews of Hotel Porto Santa Maria

4 out of 5
Hotel Porto Santa Maria
Avenida do Mar e das Comunidades, Madeirenses 50, Funchal

Reviews

9.4

Exceptional

Rating 10 - Excellent. 281 out of 402 reviews" "
Rating 8 - Good. 100 out of 402 reviews" "
Rating 6 - Okay. 16 out of 402 reviews" "
Rating 4 - Poor. 4 out of 402 reviews" "
Rating 2 - Terrible. 1 out of 402 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from reception to dining and bar service to room cleaning were exceptional. World class well done!
Stayed 14 nights in Jan 2024
Response from Bacanhim on Feb 23, 2024
Dear Guest,We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,Carla

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
plus the evening entertainment was of a high quality.
Stayed 7 nights in Jan 2024
Response from Bacanhim on Feb 23, 2024
Dear Guest,Thank you for your positive comments. It is always good to see you again.Thank you,Carla

10/10 Excellent

Shirley

Great location and facilities. We were there for New year, the gala dinner was excellent , the staff went above and beyond to entertain the guests. I would definitely recommend hotel for older or infirm as they seemed very well catered for. The only thing I could fault was the breakfast juice from a machine was awful, more like squash.
Stayed 7 nights in Dec 2023
Response from Bacanhim on Jan 12, 2024
Dear Guest,Thank you very much for choosing the Porto Santa Maria hotel for your stay in Madeira. We were very pleased to read your message about our hotel and team.Your comments are very valuable for us and for our future guests.We look forward to having you back again!Yours faithfully,Carla

10/10 Excellent

Alastair Boyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore old town and generally of a high standard. Be careful which room you book as the basic ones are on the side of the hotel and get no sun nor views. We switched to an another room after a couple of days which was more money but had a great sea view(145).
Stayed 11 nights in Dec 2023
Response from Bacanhim on Jan 12, 2024
Good Afternoon,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Carla

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Porto Santa Maria
Clean, comfortable and friendly, efficient staff that gave good service. Lots of food at breakfast but not quite of the quality expected. If visiting you should know that ground floor rooms are sold as being full sea view.
Stayed 7 nights in Dec 2023
Response from Bacanhim on Dec 27, 2023
Dear Guest,Thank you for your review and comments. It was a great pleasure to welcome you to Porto Santa Maria. We were pleased to hear that you had a pleasant stay at our hotel.We hope to see you again soon.Regards,Carla

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, clean. Good location within walking distance of town. Close to the old town where there are lots of good restaurants less than 5minutes away Staff friendly but service at Happy Hour was a little slow - due to not quite enough staff Our room on the ground floor was close to the pool pump room and quite noisy from 7am
Stayed 4 nights in Nov 2023
Response from Bacanhim on Nov 29, 2023
Dear Guest,First of all, thank you for your comments. Your opinion is very important to us. We shall carefully analyse the less positive points you mention regarding your stay.We would be happy to see you again at our hotel in order to meet your expectations.Best regards,Carla

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel and Ive stayed here for many years. The only issue, for no fault of the hotel, is the west facing bedrooms. They overlook a small park area where local undesirables congregate until the very early hours, also some bars close to the hotel, are open until 2am on the weekends. Unless you are a heavy sleeper its noisy.
Stayed 4 nights in Nov 2023
Response from Bacanhim on Nov 29, 2023
Dear Guest,Thank you for your review and comments. It was a great pleasure to welcome you to Porto Santa Maria. We hope to see you again soon.Regards,Carla

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Beautiful hotel with wonderful amenities and great sea views. Enjoyed both indoor and outdoor pools. Great service and lovely restaurant as well.
Stayed 10 nights in Oct 2023
Response from Bacanhim on Nov 29, 2023
Good Afternoon,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Carla

10/10 Excellent

mary

Stayed 4 nights in Oct 2023

10/10 Excellent

claire

Travelled with group
Liked: Amenities, property conditions & facilities
Staff amazing
Stayed 7 nights in Oct 2023
Response from Bacanhim on Oct 20, 2023
Dear Guest,Thank you for your comments and we look forward to your next stay with us.RegardsCarla

8/10 Good

saher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall, it was a good stay. The air conditioning wasn’t the best. It was loud, wasn’t cooling the room enough and it took a long time to get the room to a cool enough temperature to make it easy to sleep. The staff also turned off the AC after they cleaned our room, so it was a daily challenge to get the room cool enough. The shower in our room wasn’t mixing cold and hot water well. While showering you would get alternating cycles of hot and cold water. The front desk staff were welcoming. Breakfast was very good
Stayed 4 nights in Oct 2023
Response from Bacanhim on Oct 20, 2023
Dear Guest,First of all, thank you for your comments. Your opinion is very important to us. We shall carefully analyse the less positive point you mention regarding your stay.We would be happy to see you again at our hotel in order to meet your expectations.Best regards,Carla

10/10 Excellent

Stephanie Leanne, Manchester

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so wonderfully helpful.
Stayed 6 nights in Aug 2023
Response from bacanhim on Sep 5, 2023
Dear Guest,We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,Carla

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Resort and Great Buffet Food
We had an sea view and the room was excellent and spacious with stove and cooking utensils. The staff is great and will help book and answer all questions. Tip for improvement: Front desk staff is nice, they will help answer your questions, but we felt they lacked conviction, more enthusiasm, more 1-1 chats (maybe culture or training), like really going above and beyond. For example, asking where we are from, have you tried the local dishes, giving us recommendations, more personal service would have been helpful. The Buffet dinner is great when its outdoor BBQ, but the indoor was hit and miss. Some nights the food was ok, but we would not go for half board and try the local restaurants instead .
Stayed 4 nights in Aug 2023
Response from bacanhim on Sep 5, 2023
Dear Guest,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.Carla

10/10 Excellent

NIGEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great position near the Old Town, very easy walk to lots of good restaurants. Spacious room with sea view
Stayed 4 nights in Jun 2023
Response from bacanhim on Jul 6, 2023
Dear Guest,It is very important for us to receive your feedback. Thank you for your comments and we look forward to your next stay at one of our hotels.RegardsCarla

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most outstading property right on the ocean. Impeccably managed and maintained. Meals at hotel were fabulous and good value. This was a gem in the paradise of Madeira. Our room came with a lovely small kitchen, a balcony and every comfort. Clean, beautiful, peaceful and supremely comfortable. I regret having to leave. Best hotel value I have experienced.
Stayed 5 nights in Jun 2023
Response from bacanhim on Jul 6, 2023
Dear Guest,It was with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We were very happy to hear that you made the most of your holiday.See you soon!Carla

10/10 Excellent

Amy, Saint Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Hotel Porto Santa Maria was wonderful. The hotel is in a central location, close to the waterfront, dining options and the cable car. The staff was friendly and professional and we all enjoyed the pool, hot tubs and other amenities, including the free parking. I would recommend this property to anyone looking for a Madeira holiday.
Stayed 3 nights in Jun 2023
Response from bacanhim on Jun 21, 2023
Dear Guest,It was with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We were very happy to hear that you made the most of your holiday.See you soon!Carla

8/10 Good

Theresa, Roseville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we were very happy with our stay at Hotel Porto Santa Maria. Our room was spacious with a great view. Staff were very friendly and helpful. Our only complaint was that when we checked in, no one let us know that the breakfast buffet was included for all of us each morning. We did not find out until one of our traveling companions asked that last morning if she could get coffee, and the staff informed her she could get anything because the buffet was included. The buffet looked delicious, so had we known, we definitely would have had it every day.
Stayed 3 nights in Jun 2023
Response from bacanhim on Jun 21, 2023
Dear Guest,It is very important for us to receive your feedback, we are glad to learn that you enjoyed your stay. Regarding the breakfast, please note that breakfast is included for all guests, and this information is part of your booking confirmation.We look forward to your next stay at one of our hotels.RegardsCarla

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in Old Town. Nice hotel, comfortable with relaxed bar. Good breakfast choices.
Stayed 8 nights in Mar 2023
Response from bacanhim on Jun 13, 2023
Good Afternoon,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Carla

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great and the staff was amazing! The front desk helped me rebook a tour when mine was cancelled at the last minute, and a woman working in the dining area overhead that it was my birthday and had champagne to the room! Really enjoyed our stay
Stayed 4 nights in May 2023
Response from bacanhim on Jun 13, 2023
Dear Guest,Thank you for your review and comments. It was a great pleasure to welcome you to Porto Santa Maria. We were pleased to hear that you had a pleasant stay at our hotel.We hope to see you again soon.Regards,Carla

10/10 Excellent

Dolores

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Porto Santa Maria was made even more pleasant by the friendly and helpful staff. The front desk staff especially Manuela was great and always ready to help. It was very convenient to walk down to the breakfast buffet each day to sip your first days coffee and take in the fantastic views. The pool and various lounging areas were always spotless and well attended. The daily happy hour and music each night made it fun and entertaining. The housekeeping staff were expert in keeping the room spotless and always friendly and welcoming each day. The location was extremely convenient to the many different restaurants and shopping areas. Our sea view balcony was our favorite spot to begin and end our days. We look forward to returning one day.
Stayed 7 nights in May 2023
Response from bacanhim on Jun 21, 2023
Dear Guest,We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,Carla

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Failed the orange juice test!
Great old town location, really handy for all bus services, and some really good restaurants and bars within walking distance. Buildings and gardens were well maintained. Lovely swimming pools inside and out. Our side seaview room (246) was well located - quiet, high floor and with views over the pool and gardens. Avoid the side seaview rooms facing west over the park - shifty characters up to no good. It’s a high-risk strategy to go for a side view in case you get allocated one of these. What really let it down was the quality of the food at breakfast. My rule of thumb for assessing the quality of a hotel is the quality of the orange juice and it failed miserably -never seen a real orange. It was horrible. We were asked for our feedback after a few days and reported this plus other food issues. The response of the duty manager was "you are not the first to complain about it. If you want proper orange juice then you'll have to pay extra for it". Fresh fruit was plentiful, also good selection of breads and pastries. However, cheeses and meats were almost 100% all ultra processed types - a very disappointing poor-quality range. We got the impression that costs were being too tightly controlled resulting in a breakfast that failed to match our expectations for a 4* hotel. Strangely, there was sparkling wine provided at breakfast – spend that money on providing some proper fruit juice. It put us off dining in the restaurant in the evening.
Stayed 7 nights in Apr 2023
Response from bacanhim on Jun 21, 2023
Dear Guest,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.Carla

10/10 Excellent

alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect; our room was spacious, sea facing with balcony and kitchenette. The staff, particularly André, were friendly, helpful and nothing was too much trouble. We felt very spoilt. The hotel and gardens are beautifully maintained with an indoor spa, an outdoor pool and 3 hot tubs including one on the roof. Although full the hotel never felt overcrowded and we always got a sun bed. The food was very good esp the breakfasts. Happy hour on the bar’s balcony was lovely for sundowners. Great live music in the bar in the evenings. We’ll definitely return.
Stayed 7 nights in Apr 2023
Response from bacanhim on Apr 24, 2023
Dear Guest,First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Regards, Carla

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful well maintained establishment… friendly staff and right in the middle of everything… would stay there again in a second!
Stayed 13 nights in Mar 2023
Response from bacanhim on Apr 13, 2023
Dear Guest,Thank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,Carla

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a great location. The cliental of this hotel is adults only and in the main they were of the older generation; with a very calm atmosphere. Hotel is very clean and the rooms have plenty of essential facilities (small kitchenette was a bonus). Found it somewhat disappointing that the hotel would not replenish the coffee sachets saying this was only done for Platinum clients! Local transportation facilities are positioned within a close walk so you can jump on a bus, get a taxi or use the cable car and explore all the exciting attractions that Madeira has to offer. Breakfast at the hotel was excellent, buffet style; serve yourself with a vast selection to choose from. It was nice to see (during the breakfast hours) the outdoor space was patrolled by a man with a bird of prey keeping any annoying pigeons at bay. Although we never ate in the restaurant because we didn’t pay for this in our package we did sample food on one occasion and were very impressed. Cocktails from the bar are also excellent and if you get there in time for happy hour, you can get them for half price! The outdoor areas have lots offer, sun lounges galore, 2 swimming pools, both indoor and outdoor (indoor one is largest), jacuzzi’s and a more private rooftop area. The spa which is under the hotel is also excellent. We both sampled a full back massage we are pleased to report was top class. All in all a very good quality hotel and one we would be please to come back to.
Stayed 7 nights in Mar 2023
Response from bacanhim on Apr 13, 2023
Dear Guest,It was with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We were very happy to hear that you made the most of your holiday.See you soon!Carla

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it here
Perfect location. Great breakfast. Easy parking. Great services. Very clean and safe. Hot tub and pool were welcome after long hard hike in mountains of Madeira. Walkable area.
Stayed 4 nights in Mar 2023
Response from bacanhim on Apr 13, 2023
Dear Guest,It is very important for us to receive your feedback. Thank you for your comments and we look forward to your next stay at one of our hotels.RegardsCarla

10/10 Excellent

Klaus, Hopkinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upscale hotel directly between the promenade and old town. Two big pools, one inside and one outside. The location is great. A very short walk to downtown Funchal or old town. The hotel has a parking garage located in the basement of the hotel. Overall a very nice hotel.
Stayed 3 nights in Mar 2023
Response from bacanhim on Mar 27, 2023
Dear Guest,Thank you for your review and comments. It was a great pleasure to welcome you to Porto Santa Maria. We were pleased to hear that you had a pleasant stay at our hotel.We hope to see you again soon.Regards,Carla

10/10 Excellent

Leonid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable, next door to the cable car, close to everything.
Stayed 3 nights in Feb 2023
Response from bacanhim on Feb 24, 2023
Dear Guest,Thank you for your positive comments. It is always good to see you again.Thank you,Carla

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to the old town restaurants
Stayed 8 nights in Feb 2023
Response from bacanhim on Feb 24, 2023
Good Afternoon,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Carla

10/10 Excellent

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and and in spite of being centrally located, very quiet and nice.
Stayed 7 nights in Jan 2023
Response from bacanhim on Feb 13, 2023
Good Afternoon,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Carla

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,well kept hotel with pleasant and helpful stall in an ideal situation.Will go back again
Stayed 7 nights in Oct 2022

6/10 Okay

Omar

Disliked: Room comfort
The facility is old but ok. Location and parking was good
Stayed 2 nights in Oct 2022
Response from bacanhim on Oct 20, 2022
Good afternoon,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Carla

8/10 Good

Ove

Stayed 1 night in Oct 2022

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service, very good location
Stayed 1 night in Sep 2022
Response from bacanhim on Sep 30, 2022
Good afternoon,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Carla

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from bacanhim on Sep 30, 2022
Thank youCarla

10/10 Excellent

jiwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, near old town, lots of restaurants in walking distance. Balcony a bonus.
Stayed 4 nights in Sep 2022
Response from bacanhim on Sep 30, 2022
Good afternoon,Thank you for your positive comments.It is always good to see you again.Thank you,Carla

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful with a sea view balcony as well and very comfortable. Rich varied breakfast, nice staff.
Stayed 3 nights in Aug 2022
Response from bacanhim on Sep 30, 2022
Good afternoon,Thank you for your comments and we hope to be able to see you again in the near future.Regards,Carla

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel and location. Great pool area and outdoor seating. Breakfast was good with a decent variety of food options.
Stayed 4 nights in Aug 2022
Response from bacanhim on Aug 23, 2022
Dear Guest,We are very grateful for your comments. We were pleased to hear that we met your expectations and hope to see you again at one of our PortoBay group hotels.Best regards,Carla

10/10 Excellent

Beth

Stayed 4 nights in Aug 2022
Response from bacanhim on Sep 30, 2022
Thank youCarla

10/10 Excellent

Sima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good 👍
Stayed 4 nights in Jul 2022
Response from bacanhim on Jul 29, 2022
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards, Carla

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Cozy hotel that is unpretentious but classy.
Stayed 4 nights in Jul 2022
Response from bacanhim on Jul 29, 2022
Dear Guest, First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We look forward to seeing you again. Regards, Carla

10/10 Excellent

Araceli

Stayed 3 nights in Jun 2022

10/10 Excellent

Smaranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great second stay
Great location in the old town. Fab views and nice breakfast. It’s our second time and would love to return.
Stayed 8 nights in Jun 2022
Response from bacanhim on Jul 29, 2022
Good afternoon, Thank you for your comments and we hope to be able to see you again in the near future. Regards, Carla

10/10 Excellent

Maarit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel in a nice and quiet area. We had direct access to pool from our room; that was nice. Best hotel to stay in Madeira! Good food in restaurants.
Stayed 7 nights in Apr 2022

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

10/10 Excellent

James

Stayed 7 nights in Feb 2022
Response from Bacanhim on Mar 14, 2022
Thank you Carla

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
The hotel is lovely. In a great location close to the beach. The only thing I would wish for is that the soundproofing was better. I could hear the people next door!
Stayed 1 night in Feb 2022
Response from Bacanhim on Feb 25, 2022
Dear Guest, It is very important for us to receive your feedback. Thank you for your comments and we look forward to your next stay at one of our hotels. Regards Carla