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Reviews of Dorisol Estrelicia Hotel

3 out of 5
Dorisol Estrelicia Hotel
Rua Da Casa Branca, Funchal, Madeira

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 149 reviews" "
Rating 8 - Good. 46 out of 149 reviews" "
Rating 6 - Okay. 43 out of 149 reviews" "
Rating 4 - Poor. 22 out of 149 reviews" "
Rating 2 - Terrible. 7 out of 149 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

M J

Stayed 4 nights in Dec 2023

6/10 Okay

Alain

Stayed 1 night in Dec 2023

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband stayed at the dorisol estrelicia for a week, we really enjoyed it, friendly staff, comfortable, good option in the buffet breakfast. Recommend

8/10 Good

Darren

Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Stayed 7 nights in Oct 2023

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The public areas are modern and well maintained. Swimming pool area and terrace were lovely. Breakfast buffet was well stocked and co sat toy being refreshed. Staff friendly and helpful. Unfortunately the bedrooms and the corridors let the hotel down and need refurbishment and modernisation asap.
Stayed 5 nights in Jul 2023

8/10 Good

Frederico

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2023

10/10 Excellent

Frederico

Stayed 7 nights in Jul 2023

2/10 Terrible

Even

Stayed 5 nights in Jun 2023

2/10 Terrible

Loredana

Stayed 3 nights in Apr 2023

2/10 Terrible

martine

Stayed 1 night in Apr 2023

10/10 Excellent

Jarmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Vidar

Stayed 2 nights in Mar 2023

2/10 Terrible

Telma marina

Stayed 1 night in Mar 2023

4/10 Poor

JOSE

Stayed 2 nights in Feb 2023

6/10 Okay

MICHELE

Stayed 2 nights in Jan 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all very pleasant and the pool area was very nice, building I was in a bit dated.

6/10 Okay

P

Stayed 3 nights in Sep 2022

4/10 Poor

Bethany

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Not a very good start when we arrived at the hotel. Queued up with other arriving guests with bags and luggage in tow. Got to the check in desk and the receptionist asked if we flew EasyJet which we had, gave us a key and a card with check out information for the next day. Said they hadn’t been paid and need to send boarding passes to their email address. Tried to explain we were booked for over a week but she was very abrupt and uncooperative and we went to this room which was terrible and definitely not the room we had booked. Met the general manager by coincidence and explained the situation but he was as confused as us. Went out for the afternoon and came back and spoke to the reception manager who explained she had mistaken us for people who work at the airport - clearly. Didn’t check names on ID to the booking system but we were given the room we had booked that evening. Reception manager was furthermore very helpful. That aside, car parking was a challenge on the first day. We asked about the car park but receptionist wasn’t helpful and as a result we failed to prebook and had to park the car a 10 minute walk away. Breakfast always busy, never had bacon and sausage at the same time and sausages are mini hot dogs. Bread rolls stale after a few mornings. Good choice of fruit, yoghurt, cereal and pastries. Breakfast staff friendly. We enjoyed drinks by the pool bar some evenings. Rooms are in need of maintenance and could do with updating.
Stayed 8 nights in Sep 2022

8/10 Good

Lily

Stayed 2 nights in Sep 2022

8/10 Good

JOSE

Stayed 1 night in Aug 2022

8/10 Good

Ana

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

8/10 Good

Christophe

Stayed 1 night in Jul 2022

6/10 Okay

GILLES

Stayed 3 nights in Jul 2022

8/10 Good

Amilcar

Stayed 1 night in Jul 2022

6/10 Okay

Cristina

Travelled with family
Disliked: Property conditions & facilities, room comfort
Overpriced and poorly quality.
Very expensive for what this hotel has to offer. The pictures of the listings do not match with the bedrooms. No air conditioner, rooms werent ready at time for our check-in, cables hang around, lack of electric plugs and sink was bloaked. Also no kettle/tea/coffee facilities. And very poorly choice of breakfast buffet.
Stayed 2 nights in Jun 2022

8/10 Good

Nathalie

Stayed 5 nights in Jun 2022

10/10 Excellent

Mark Alexander, Scarborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient place to stay priced reasonably. The only thing we didn't like was being charged to use a scale to weigh our luggage...this could be offered for free
Stayed 7 nights in Apr 2022

2/10 Terrible

Pedro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2022

10/10 Excellent

Marcos

Stayed 3 nights in Apr 2022

10/10 Excellent

Thorstein

Stayed 4 nights in Apr 2022

8/10 Good

Lassalle

Stayed 3 nights in Apr 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, room comfort
Excellent hotel for price, exceeding expectations!
I can not leave a bad review for this hotel. Although not the best I’ve stayed in, it is good value for money! Firstly, this is a late 1980’s built hotel, with few updates other than maintenance. This reflected in the very affordable price. It is clean, not run down, but dated. Get a room with a balcony & the higher the better. We changed our room from 518 (facing north/west) to 512 (facing south/west) for more sun on the balcony in the late morning, however the rooms were the same, twin beds decent sized wardrobe and shower en-suite. All very clean, but no kettle or fridge. Take a travel kettle & adapter plug! Staff were excellent & professional, check-in was easy, they ordered taxis and even organised a well priced car rental for us, together with some great sight-seeing advice. (Sunset beach/Maktub Pub). The buffet Breakfast is absolutely fine and good selection, however can’t recommend the buffet (school?) dinner! Try the Fora d’Oras for an excellent evening meal near the entrance. The indoor swimming pool (& jacuzzi) is excellent for raining days but can get busy occasionally, the outdoor pool & bar area great for sunny days & sun terraces are good too. The sea is a 7-10 minute walk down the hill, but be warned, like most of Madeira, the climb back is steep! The area is fine, but don’t bother going up from the hotel. There’s a nice pub showing sports if you turn left, turn right and head down the hill for loads of descent restaurants & shops. Enjoy!
View from 518
View into 518
View from 518
Rainbow from 518
Stayed 11 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This was fine, but up a big hill with poor pedestrian access. Breakfast was good, the room layout was great for families, with an additional separate sleeping area with a single bed, off to the side.
Stayed 3 nights in Feb 2022

8/10 Good

Anton

Stayed 1 night in Feb 2022

6/10 Okay

Paulo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mixed feelings about this hotel
Staff are very friendly and professional. The hotel needs renovation though. The room was small. No air-condtioning. I had to leave the windows open at night due to the heat, unfortunately it can be noisy at night. Room had no balcony. Tenis court was decent. The gym was good, although access is limited. The area (Lido, Funchal) is great. Breakfast was not good.
Stayed 2 nights in Sep 2021

10/10 Excellent

Nicole

Disliked: Room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Joao Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Adam

Stayed 3 nights in Dec 2020

6/10 Okay

Pollyanna

Liked: Cleanliness
Disliked: Property conditions & facilities
Long wait to check in and we had to return to the desk 3 times for them to work out what we owed. Rooms are a little tired and outdated but it was cheap!
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Stayed 9 nights in Aug 2020
Response from Cátia Fernandes on Aug 27, 2020
Estimado hospede, Agradecemos a sua opinião,é muito importante para nós. atenciosamente

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Cátia on Jan 2, 2020
Estimado Hospede O Grupo Dorisol,agradece a sua preferencia. Ainda bem que conrrespondemos as suas expectativas. Atenciosamente

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Tasty breakfast, confortable beds, great location and friendly staff
Stayed 5 nights in Sep 2019
Response from Cátia on Sep 23, 2019
Dear Guest, The Dorisol Group thanks you for your preference. Glad we met your expectations. Best Regards

8/10 Good

Stella, Vilamoura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Also very thoughtful, we found a lovely bottle of sparkling wine with 2 glasses in our room with a birthday card to end a stunning birthday holiday!! That was such a lovely surprise!! its clean, we had all we needed for a budget holiday. Good value.
Stayed 4 nights in Feb 2019
Response from Cátia Fernandes on Feb 25, 2019
Dear Guest The Dorisol Group thanks you for your preference. Glad we met your expectations. Best Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019
Response from cátia on Apr 3, 2019
Dear Guest We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Best Regards

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for our Holiday
All staff were very helpful and the hotel was very comfortable. The only thing to be aware is if you are walking it's a bit of a climb up to the hotel.
Stayed 8 nights in Dec 2018
Response from Marketing Manager on Feb 6, 2019
Dear Sir, Thank you for staying at Dorisol Hotels. Hope to hear from you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Lovely view to wake up to
We just use our hotel as a base so do not spend a lot of time in it. It was a reasonable hotel for the price. We paid a little extra for a view, this was worth it just to be able to wake up to a lovely sunrise over the bay of Funchal. I certainly don't recommend anyone with walking difficulties should stay here unless you were thinking of hiring a car as the hill up to the hotel is very steep.
Stayed 7 nights in Mar 2018

8/10 Good

C, London

Liked: Cleanliness, property conditions & facilities
Good value, and well placed
Nice for a week with lots to do on the doorstep, lido one way, Funchal town the other.
Stayed 7 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel was clean and comfortable - the décor was a bit retro; but overall a good hotel for the price paid

10/10 Excellent

Daniela, London

Liked: Cleanliness, staff & service
very good experience regarding the lobby- very spacious and renovated, the evening music and other programs entertaining were lovely , the breakfast was very fresh and substantial, all staff was very professional, friendly and helpful the outdoor pool had a nice garden and a nice view, the bathrooms were big and renovated the smalest rooms had a nice ocean view but no balcony which was the only one we were missing,
Stayed 7 nights in Jan 2018