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Bear Creek Mountain Resort – Avis

3.5 out of 5
Bear Creek Mountain Resort
101 Doe Mountain Lane, Macungie, PA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 430 avis sur 709." "
Note de 8 – Bien, d’après 172 avis sur 709." "
Note de 6 – Acceptable, d’après 74 avis sur 709." "
Note de 4 – Médiocre, d’après 26 avis sur 709." "
Note de 2 – Terrible, d’après 7 avis sur 709." "

9,2/10

Propreté

9,0/10

Service et personnel

9,0/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Sabine

Points forts : État et installations de l’hébergement
Great amenities, live music on the lawn, pool, etc
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Carol

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There is nothing to dislike about this place. From the rooms to the food to the accommodating and friendly staff, it was just a wonderful experience! We definitely will be here again!
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Jahzaari

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would love to go back for longer next time to enjoy everything more!
Séjour de 1 nuit en mai 2024

8/10 – Bien

William, Perkiomonville

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Sean L a répondu le 9 mai 2024
Thank you for staying with us!

10/10 – Excellent

Andrew

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing place! We’ve been first time with our friends who advised us this hotel. We have great memories and of course will come back next year 😁
Séjour de 1 nuit en février 2024
Sean L a répondu le 9 mai 2024
Thank you for choosing to stay with us! We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 – Excellent

Alexandra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was good
Séjour de 1 nuit en avril 2024
Sean L a répondu le 9 mai 2024
Thank you for choosing to stay with us!

10/10 – Excellent

Moe

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort was ok during our stay. There wasn’t much to do as far as entertainment during our stay. The bars closed at 10pm on a Fri/Sat was surprising. They had karaoke during the week, but nothing on the weekends. Management should consider getting some pool tables, dart board, shuffle board. The resort is huge and has potential to offer more than what’s available. And please stop booking families with kids next to a room that has a couple. Some couples may be looking for a quiet weekend getaway.
Séjour de 2 nuits en mars 2024
Sean L a répondu le 20 avr. 2024
Thank you for sharing your experience. Your feedback is essential in our effort to improve our service standards. I apologize for the service shortfalls you experienced. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 – Excellent

Caitlin

Voyage en groupe
Points forts : Commodités
N/A
Séjour de 1 nuit en mars 2024
Sean L a répondu le 10 avr. 2024
Thank you!

6/10 – Acceptable

Carly

Séjour de 1 nuit en mars 2024
Sean L a répondu le 20 avr. 2024
Thank you for rating your stay.

4/10 – Médiocre

Jessica

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Sean L a répondu le 19 mars 2024
We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Bear Creek Mountain Resort!!All The Best,Sean Lauth

10/10 – Excellent

david

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed at the resort on the last weekend they were open. The slopes were not the best condition for avid skiers but we were teaching our children for the first time and it was really great as there were no crowds. The workers were all really friendly and the restaurants had descent choices for food.
Séjour de 2 nuits en mars 2024
Sean L a répondu le 19 mars 2024
Thank you for choosing Bear Creek! We are happy to hear you had a great time while teaching your children how to ski!

10/10 – Excellent

JENELLE

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great time here even though it was warm and we didn’t even need jackets. The slopes were well maintained and the room was clean, would come again.
Séjour de 2 nuits en mars 2024
Sean L a répondu le 19 mars 2024
Thank you for choosing to stay and ski at Bear Creek! We are thrilled to hear you had a great time!

8/10 – Bien

PAMELA

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property, the Grille has great food and service.
Séjour de 1 nuit en février 2024
Sean L a répondu le 3 mars 2024
Thank you! We are pleased to hear you enjoyed your stay.Thank you for choosing Bear Creek

6/10 – Acceptable

Melissa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I didn’t like the fact that there were no reservations available at the Grille. Guests at the hotel should not have been turned away. The staff at the hostess stand was unprofessional, snooty and unfriendly. They were not a good representation of the rest of the hotel, which was accommodating and friendly.
Séjour de 2 nuits en février 2024
Sean L a répondu le 3 mars 2024
Thank you for sharing your experience. I am sorry for your experience in the Grille, this is not a typical guest interaction. I have shared your comments with our Food & Beverage team so they may be addressed.

10/10 – Excellent

Renata

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent property! It’s not huge, but they limit the lift tickets so you actually can ski! Slopes not too crowded and got some great runs in! They do a great job taking care of military families! Looking forward to returning!
Séjour de 3 nuits en février 2024
Sean L a répondu le 24 févr. 2024
Thank you for choosing to stay with us! We appreciate you taking the time to share your experience. It is great to hear that you and your family had a great time! We hope to welcome you back soon. Thank you for your service!

10/10 – Excellent

Christine

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very clean, the rooms spacious and the dining options were great. An outdoor pool option in the winter was pretty cool but the best feature by far was the skiing. It’s a great mountain for beginners or seasoned veterans alike.
Séjour de 3 nuits en février 2024
Sean L a répondu le 24 févr. 2024
Thank you so much for choosing to stay and ski with us! We are so happy to hear you enjoyed your stay and the Resort!We hope to welcome you back soon.

10/10 – Excellent

Suzanna

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Sean L a répondu le 22 févr. 2024
Thank you!

10/10 – Excellent

Kyriakos

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My first time staying at a ski resort, and I found it very pleasant. My family loved the slopes, and the staff was very friendly. Overall, an enjoyable weekend!
Séjour de 3 nuits en février 2024
Sean L a répondu le 21 févr. 2024
Thank you for choosing to stay with us and for taking the time to share your experience. We are happy to hear that you and your family enjoyed your first time at the Resort!We hope to welcome you back in the future!

10/10 – Excellent

Waldemar

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
AAA, friendly. Nice restaurant feel and very good food.
Séjour de 3 nuits en février 2024
Sean L a répondu le 21 févr. 2024
Thank you!

6/10 – Acceptable

Andrea

Séjour de 2 nuits en février 2024
Sean L a répondu le 21 févr. 2024
Hi Andrea, Thank you for rating the resort. Please contact us if you would like to discuss your stay in more detail.

2/10 – Terrible

Showrav

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
In Expedia it showed one price and when arrived at the resort I had to pay an addition $155 in “resort fee”. The place had literally nothing opened. Anything you want to do such as skiing, snow tubing, archery are all booked or closed. The game room they call it was under maintenance. And it was very small with nothing fun. The room was smelly and very old. The TV was not working. The TV was prolly from 1990s. Could not watch a movie or any other videos. Room service was unavailable. When called from phone no one picks up. There was no housekeeping what so ever. The outdoor pool was not heated enough. If you want to get sick please go to the outdoor pool in the winter. The resort itself is very old.
Sean L a répondu le 14 févr. 2024
Your feedback is essential in our effort to improve our service standards. I apologize for your experience. Skiing & Snow Tubing are always available to our hotel guests when we are open for snow sports, which we were during your stay. Archery is closed during ski season. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Bear Creek Mountain Resort!

10/10 – Excellent

Heather

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My family and I loved Bear Creek! Staff were so friendly and accommodating. This kids had a ton of fun on the slopes and I relaxed at the spa. The food delicious! We also loved Connie! We will definitely be back!
Séjour de 2 nuits en février 2024
Sean L a répondu le 8 févr. 2024
Hi Heather, Thank you so much for choosing to stay with us and for writing this wonderful review! We are thrilled to hear you and your family loved the resort.We look forward to welcoming you back in the future!

10/10 – Excellent

Kristin

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en janvier 2024
Sean L a répondu le 31 janv. 2024
Thank you!

10/10 – Excellent

David

Séjour de 1 nuit en janvier 2024
Sean L a répondu le 27 mars 2024
Thank you!

10/10 – Excellent

Eric, Media

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an excellent experience all around. The people at check in, Jenna and Kathy, were super helpful and friendly. Thank you! The room was clean and spacious. The cleaning staff were very friendly and helpful as well. We had a wonderful waitress in the Grill restaurant named Cali and had a lovely time (we recommend investing more on the quality of the food, which was just average). The ski experience was great too. All in all a great short vacation. We plan to come back soon. Great job!
Séjour de 1 nuit en janvier 2024
Sean L a répondu le 24 janv. 2024
Hi Eric, Thank you for taking the time to share your experience. It is great to hear you enjoyed your stay. I have shared your comments with the team members you mentioned and with our Food & Beverage management. We hope to welcome you back in the future!

10/10 – Excellent

agnes

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Sean L a répondu le 24 janv. 2024
Thank you!

10/10 – Excellent

Val

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So convenient and great amenities
Séjour de 1 nuit en janvier 2024
Sean L a répondu le 24 janv. 2024
Thank you!

8/10 – Bien

Andriy

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en janvier 2024
Sean L a répondu le 24 janv. 2024
Thank you!

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic Family Stay
We travel quite a bit and the customer service we received was the best we ever encountered. Room was spacious and clean. Skiing was closed but there was plenty to do. The only criticism i have is the spa needs to communicate better. We tried 4x and left many messages through phone and email but never received a response. Food and the restaurant and cafe was good but overpriced but these 2 things did not effect our stay. We will definitely be returning.
Séjour de 2 nuits en janvier 2024
Sean L a répondu le 24 janv. 2024
Hi James, Thank you so much for sharing your experience. We are happy to hear you enjoyed your stay. I am, however, sorry for your experience with the Spa. I have shared your comments with our Spa Manager. We will be using this as a training opportunity to prevent it from happening in the future. We hope to welcome you back soon!

10/10 – Excellent

Winston, bronx

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I truly enjoyed myself at this property. I just think that the food was nasty and very overpriced. At the restaurant called the grill.
Séjour de 4 nuits en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you for sharing your experience with us. We are happy to hear you enjoyed yourself during your stay and I am sorry you did not like the Grille. I have shared your comments with our Food & Beverage team.We hope to welcome you back in the future

8/10 – Bien

Partha

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you!

4/10 – Médiocre

vandy

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you!

10/10 – Excellent

April

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023
Sean L a répondu le 31 janv. 2024
Thank you!

8/10 – Bien

Sharon

Voyage en famille avec de jeunes enfants
Points forts : Commodités
Liked the coziness of the property but would of liked the tubing slop open. They had the skiing and snowboarding slop open though
Séjour de 1 nuit en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you for sharing your experience. We hope to have Snow Tubing open in the coming weeks provided Mother Nature is on our side. We hope to welcome you back in the future!

10/10 – Excellent

Wendy

Séjour de 2 nuits en décembre 2023
Sean L a répondu le 24 janv. 2024
Thank you!

10/10 – Excellent

Amber

Voyage de couple
Great room, got upgraded to a suite. Was such a nice room.
Séjour de 1 nuit en décembre 2023
Sean L a répondu le 31 janv. 2024
Thank you for choosing to stay with us! We hope to welcome you back soon!

10/10 – Excellent

Sang

Séjour de 1 nuit en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you

4/10 – Médiocre

selene

Points faibles : Propreté, service et personnel
Many pluses but overshadow by poor servucet
Had a very rude and surprising interaction with front desk staff. One of the worst experiences I had at a hotel all year. The location and amenities are really nice, however hotel rooms are definitely overdue refurbishment. The Grille restaurant was delish! However if you are a clean freak I would stay elsewhere.
Séjour de 2 nuits en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you for taking the time to share your experience. Your feedback is essential in our effort to improve our service standards. I apologize for the service shortfalls you experienced during your stay. I have shared your comments with the appropriate departments so that they may be addressed. We hope to welcome you back in the future.

10/10 – Excellent

Ryan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great experience
Séjour de 1 nuit en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you!

8/10 – Bien

Antonio

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our trip up to Bear Creek , it was clean and cozy. It offered video games and an indoor pool which is a necessity sometimes with kids.
Séjour de 1 nuit en décembre 2023
Sean L a répondu le 31 janv. 2024
Thank you so much! We are so happy you enjoyed your stay! We look forward to welcoming you back!

8/10 – Bien

Lal

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 2 nuits en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you!

10/10 – Excellent

Mauritania

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Romantic getaway
Amazing experience
Séjour de 1 nuit en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you! We are thrilled to hear you enjoyed your Romantic Getaway!We look forward to welcoming you back!

10/10 – Excellent

Oksana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you!

10/10 – Excellent

Jin

Séjour de 2 nuits en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you!

6/10 – Acceptable

Roshan

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Not a bad place to go…. But there’s not a lot of activities on site besides skiing.
Séjour de 1 nuit en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you for sharing your feedback and for choosing to stay with us. We hope to welcome you back soon!

10/10 – Excellent

Nicole

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you!

6/10 – Acceptable

Melinda

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
We love the rooms that we stay in. We would of liked the outdoor pool to be a little warmer it was warmer other times we have stayed.
Séjour de 1 nuit en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you for sharing your experience. I will share your comments regarding the pool with our Facilities team. We look forward to welcoming you back

10/10 – Excellent

KADY, Bronx

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you!

10/10 – Excellent

Heather

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This trip was amazing and the staff helped make my daughter’s birthday extra special, including breakfast vouchers for her and her best friend and the girls that made them special ice cream sundaes at Trails End Cafe. We enjoyed the heated outdoor pool, all of the hot tubs and the girls LOVED the indoor pool. We also enjoyed time in our queen suite as it was spacious and clean. We love coming back here for a quick getaway often!
Séjour de 1 nuit en décembre 2023
Sean L a répondu le 6 janv. 2024
Thank you for choosing to celebrate your daughter's birthday at the Resort! We are thrilled to hear that everyone enjoyed themselves! We look forward to welcoming you back!

10/10 – Excellent

Loretta

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bear Creek is always a great stay. Staff is very friendly and it’s always clean. Great area.
Séjour de 2 nuits en novembre 2023
Sean L a répondu le 29 nov. 2023
Thank you so much! We look forward to welcoming you back!