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Reviews of Best Western Riverside Inn

2.5 out of 5
Best Western Riverside Inn
2400 Riverside Dr, Macon, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1012 reviews" "
Rating 8 - Good. 318 out of 1012 reviews" "
Rating 6 - Okay. 134 out of 1012 reviews" "
Rating 4 - Poor. 59 out of 1012 reviews" "
Rating 2 - Terrible. 53 out of 1012 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Great breakfast. Very nice roomy breakfast area. Nice room, very clean and comfortable bed.
Stayed 1 night in Mar 2024
Response from manager on Mar 28, 2024
Thank you so much for staying with us. Hope to see you again.

6/10 Okay

Marivel, Kalamazoo

Travelled with family
Liked: Staff & service, property conditions & facilities
For the price it’s worth it. They have free breakfast and the staff is really nice. It’s not a 5 star hotel but was what me and my family needed while traveling.
Stayed 1 night in Mar 2024
Response from manager on Mar 28, 2024
Thank you so much for staying with us. Hope to see you again.

8/10 Good

Gisele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The temperature in the room was very cold much too cold to have a shower.
Stayed 1 night in Mar 2024
Response from manager on Mar 25, 2024
We are extremely sorry for the inconvenience. We will try to improve the areas of your concern.

6/10 Okay

Dale

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Got bit by bugs. Halls need updating, the rugs smell.
Stayed 1 night in Mar 2024
Response from manager on Mar 24, 2024
We are extremely sorry for the inconvenience. We will try to improve the areas of your concern.

10/10 Excellent

Denise

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative is there is no grassy area if you have dogs
Stayed 1 night in Mar 2024
Response from manager on Mar 19, 2024
We are extremely sorry for the inconvenience caused. Thank you for staying with us. Hope to see you again.

6/10 Okay

hailey

People next to us had a dog barking all through the night so was hard for two toddlers to actually sleep. Room was clean, service was fast
Stayed 1 night in Mar 2024
Response from manager on Mar 19, 2024
We are extremely sorry for the inconvenience caused. Thank you for staying with us. Hope to see you again.

6/10 Okay

Stewart, Saskatoon

Travelled with partner
Hard to understand English from clerk at reception. Bit of a smell on room
Stayed 1 night in Mar 2024
Response from manager on Mar 18, 2024
Thank you for staying with us. Hope to see you again.

4/10 Poor

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room and hallway had a weird smell- the room actually smelt like wet dog- the bed was very uncomfortable- was like sleeping on the floor. My body hurt in the morning. There was music playing loudly somewhere, no elevator- we had to lug our luggage up a flight of stairs. The breakfast - the sausages were floating in water. It was wrong. Coffee and toast were decent
Stayed 1 night in Mar 2024
Response from manager on Mar 11, 2024
We are extremely sorry for the inconvenience caused. Thank you for staying with us. Hope to see you again.

10/10 Excellent

Susan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about the property. Very clean and comfortable rooms. Nice area set up for pets.
Stayed 1 night in Mar 2024
Response from manager on Mar 7, 2024
Thank you for staying with us. Hope to see you again.

8/10 Good

Jim

Liked: Cleanliness, staff & service
I forgot some items in the room and the staff kept them safe until I could return to pick them up. I appreciated their honesty and integrity in returning my belongings.
Stayed 1 night in Mar 2024
Response from manager on Mar 7, 2024
Thank you for staying with us. Hope to see you again.

4/10 Poor

Carol Ann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled horrible, a very weird smell. The toilet flushed like a lazy river, did not know it it would flush.
Stayed 1 night in Feb 2024
Response from manager on Mar 5, 2024
We are extremely sorry for the inconvenience caused. Thank you for staying with us. Hope to see you again.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and affordable.
Stayed 1 night in Mar 2024
Response from manager on Mar 5, 2024
Thank you for staying with us. Hope to see you again.

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had an on-site restaurant, which we tried, and were not impressed! Otherwise a typical Best Western
Stayed 1 night in Feb 2024
Response from manager on Mar 4, 2024
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from manager on Mar 4, 2024
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!!
Stayed 1 night in Jan 2024
Response from manager on Mar 3, 2024
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from manager on Mar 4, 2024
Thank you for staying with us. Hope to see you again.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Asked for a non smoking room and was told it was non smoking and get in there and reaped of smoke and weed. They did give us another room that was great!
Stayed 1 night in Mar 2024
Response from manager on Mar 3, 2024
We are extremely sorry for the inconvenience caused. Thank you for staying with us. Hope to see you again.

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very satisfactory
Stayed 1 night in Feb 2024
Response from manager on Mar 3, 2024
Thank you for staying with us. Hope to see you again.

10/10 Excellent

VanDoren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Feb 2024
Response from manager on Mar 1, 2024
Thank you for staying with us. Hope to see you again.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from manager on Mar 1, 2024
Thank you for staying with us. Hope to see you again.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Price is okay.
Stayed 1 night in Feb 2024
Response from manager on Feb 28, 2024
Thank you staying with us. Hope to see you again

2/10 Terrible

Sharlene

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
Floors were filthy and there were “short” hairs in the tub. Had to have service come out to take care of the tv. I left in the middle of the night as I felt gross there Did avail myself to any “breakfast “
Stayed 1 night in Feb 2024
Response from manager on Feb 27, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve room for the cost
Stayed 1 night in Feb 2024
Response from manager on Feb 25, 2024
Thank you staying with us. Hope to see you again

10/10 Excellent

Jaylen

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from manager on Feb 24, 2024
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cllean rooms and easy check-in
Stayed 1 night in Feb 2024
Response from manager on Feb 22, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Robert

Stayed 1 night in Feb 2024
Response from manager on Feb 19, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Henry

Great
Stayed 1 night in Feb 2024
Response from manager on Feb 19, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Jill

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
We stayed for a wrestling tournament. Don't like that between buildings there is no covering so you are going to get wet just to go to breakfast. Free. Nest hotel scrambled eggs i will say. Check in easy
Stayed 2 nights in Feb 2024
Response from manager on Feb 19, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Karl

Stayed 1 night in Feb 2024
Response from manager on Mar 21, 2024
Thank you for staying with us. Hope to see you again.

6/10 Okay

Margaret, London

Travelled with family
The hotel was near the freeway, but in an inconvenient area of town. We were not able to find a restaurant for dinner nearby. The hallways had a very strong cigarette odor. There is no elevator for guests.
Stayed 1 night in Feb 2024
Response from manager on Feb 15, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Giovanni

Liked: Staff & service
Disliked: Cleanliness
Bad: -The covers for the box springs (bed) were dusty -The headboard was stained -The bathtub was dirty or stained - The furniture was stained -The heating unit was dirty Good: -Many choices for breakfast, delicious and plentiful -The staff member in the breakfast room was helpful and nice -Some of the common areas were renovated and look nice, however others are dated and dark I won’t stay at this hotel in the future
Stayed 1 night in Feb 2024
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Nailed It

Travelled with family
Disliked: Property conditions & facilities
There is no elevator so if you are staying on the second floor you have to carry your heavy suitcases up steps which was very inconvenient and slightly dangerous.
Stayed 1 night in Jan 2024
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant.
Stayed 1 night in Feb 2024
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Don

Travelled with family
Liked: Cleanliness, staff & service
This is an older property. It has been updated and is clean but some things are tired...like the sofa in the room that you could not get out of when you sat in it and the desk chair that sunk when you sat in it at the desk and the bath tub that drained slowly. Bed was good. The biggest issue...the in-room heater/air conditioner kept the room at about 85 degrees. You could adjust the temperature on the unit but it did not impact the operation of the unit - it just pumped out hot air making the room almost unbearable. Turned it off when we went to bed but room got too cold -within 30 minutes of turning it on we had excessive heat. We stayed here hoping to avoid noise from I75/bypass traffic we had experienced in other Macon accommodations. Better but still heard traffic noise all night. Breakfast was pretty good - great hostess on duty who kept everything well-stocked, clean and made everyone welcome. Would rate a 2/3 - probably would not return for other than one night stays.
Stayed 1 night in Jan 2024
Response from manager on Jan 30, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Geraldine, Leesburg, Fl

Stayed 1 night in Jan 2024
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alex

Travelled with family
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Gerald

Liked: Staff & service, property conditions & facilities
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Larry

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Easy access to express way. The water did not drain well in the bathtub; Tiles coming from around the bathtub, bathroom had a musty odor.
Stayed 1 night in Jan 2024
Response from manager on Jan 30, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service
I feel a little unsafe. Not well lit outside.
Stayed 1 night in Jan 2024
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean facility. The only complaint that I had was that we could not regulate the heat in our room - too hot. Had to turn completely off at 3 a.m. as it was too hot to sleep. Ridiculous to turn on air conditioner as it was only about 40 degrees outdoors.
Stayed 1 night in Dec 2023
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Joel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Dina B.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful place and super nice people. Bed was very comfy. ONLY complaint was the water pressure. Shower barely trickled out. Other than that, great stay.
Stayed 1 night in Dec 2023
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on Jan 30, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 478 743 6311.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Roger

Room had an odor when we walked in.
Stayed 1 night in Dec 2023
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Luana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older building nicely updated. Clean, but some lingering smoke odor.
Stayed 1 night in Dec 2023
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Amazing relief after having to leave a motel (6 minutes down the street). This place had a great complimentary breakfast, comfortable beds, and great service!
Stayed 1 night in Dec 2023
Response from manager on Jan 30, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 478 743 6311.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from manager on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not fancy, but clean and very comfortable. Great breakfast. We will stay here again. Good value for your money.
Stayed 1 night in Dec 2023
Response from manager on Jan 30, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 478 743 6311.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.