Macaw Bank Vacation Packages

Overall very nice resort staff was very nice and helpful however there were a few issues with our room that could’ve been better. The hot water kettle had mold in it. It was noticed when trying to make coffee. Our room was flooded on one side near the front entry one evening when we returned, which got our shoes soaking wet (expensive shoes& multiple pairs). After it being undetermined where the leak from the roof was coming from, we were able to switch rooms. Our new room had some issues as well which was addressed with the staff who were very nice and apologetic unfortunately this doesn’t change the circumstances.

the resort was beautiful. loved the pool the kitchen was very nice .very clean. Eiden was very nice and helpful...activity director Karen was awsome and very helpful . making sure all our activities were set up. due to mother nature the beach was not available but there were other beaches near by. karen booked us a tour to check out the Mayan ruins and cave tubing with lunch included. we had an awsome time.....Eddy and Mike {tour guides} were really cool and made sure everyone was comfortable and was having a great time ,they also were very knowledgeable

Friendly and helpful staff. Very relaxing and quiet.

We were the only guests on the property which we found to be odd. You couldn’t eat outside or sit on the beach because of the insects. On the positive side, the staff was outstanding, and tended to our every need. The snorkeling was spectacular and the best we’ve ever experienced. Our guide and captain the best.