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Get an overview of this hotel4.5-star family-friendly hotel near Cotai Strip


This family-friendly Cotai hotel is located on the Strip, within 1 mi (2 km) of The Grand Canal Shoppes and Cotai Strip. Macau Olympic Complex is 1.5 mi (2.4 km) away.

Hotel Features

Along with 3 restaurants, this hotel has 3 outdoor pools and a full-service spa. Free WiFi in public areas, a free airport shuttle, and a free casino shuttle are also provided. Other amenities include 2 poolside bars, a 24-hour fitness center, and a bar/lounge.

Room Amenities

All 3896 soundproofed rooms provide free WiFi, free wired Internet, and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include sitting areas, 24-hour room service, and LCD TVs.

Hotel Amenities

Hotel Amenities

Sheraton Macao Hotel, Cotai Central features a full-service spa, 3 outdoor swimming pools, a sauna, and a steam room. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business amenities at this 4.5-star property consist of a 24-hour business center, limo/town car service, and meeting rooms. Event facilities measuring 267827 square feet (24891 square meters) include a conference center and conference space. This luxury hotel also offers a children's pool, a 24-hour fitness center, and spa services. A roundtrip airport shuttle at scheduled times, a casino shuttle, and a ferry terminal shuttle are complimentary for guests. Onsite parking is available (surcharge).

Sheraton Macao Hotel, Cotai Central has designated areas for smoking.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Free airport transportation 
  • Total number of rooms - 3896 
  • Number of floors - 39 
  • ATM/banking 
  • Bar/lounge 
  • Number of poolside bars - 2 
  • Barbecue grill(s) 
  • Breakfast available (surcharge) 
  • Coffee/tea in common areas 
  • Coffee shop or café 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • 24-hour fitness facilities 
  • Full-service spa 
  • Free casino shuttle 
  • Free ferry terminal shuttle 
  • Free shopping center shuttle 
  • Hair salon 
  • Free WiFi 
  • Computer station 
  • Number of outdoor pools - 3 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Meeting rooms 13 
  • Multilingual staff 
  • Valet parking (surcharge) 
  • Garden 
  • Porter/bellhop 
  • Luggage storage 
  • Pool cabanas (surcharge) 
  • Pool sun loungers 
  • Conference space size (meters) - 24891 
  • Number of meeting rooms - 13 
  • Year Built 2012 
  • Number of restaurants - 3 
  • 24-hour business center 
  • Conference space size (feet) - 267827 
  • Conference center 
  • Self parking (surcharge) 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 2 
  • Spa services on site 
  • Steam room 
  • Children's pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Refrigerator  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Hypo-allergenic bedding available 
  • Premium bedding 
  • Separate sitting area 
  • Climate control 
  • Soundproofed rooms 
  • Air conditioning 
  • Phone 
  • Refrigerator 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • Deep soaking bathtub 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Desk 
  • Satellite TV service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Blackout drapes/curtains 
  • iPod docking station 
  • In-room safe (laptop compatible) 
  • Room service (24 hours) 
  • Pillow menu 
  • LCD TV 
  • Rollaway/extra beds (surcharge) 
  • Connecting/adjoining rooms available 

Where to Eat

Breakfast is available for a surcharge and served each morning between 6:30 AM and 10:30 AM.

Feast - World Flavor - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Xin - Asia Hotpot - This theme restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Bene - Italian - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Nearby Things to Do

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a steam room, and a 24-hour fitness center.

  • Golfing nearby 

Spa Services

Shine has 15 treatment rooms including rooms for couples. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy.

  • Number of treatment rooms 15 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Thalassotherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Please note that rollaway beds will not be available December 8-9, 2015. Additional guests staying during this time will be charged but are not guaranteed a rollaway bed. For more information please contact the property using the details on the booking confirmation.


Check-out time is 11 AM

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service dogs are allowed


Hotel Name

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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