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Get an overview of this hotel4.5-star family-friendly hotel near Cotai Strip

Popular property highlights

Free WiFi
24-hour business centre
Babysitting or childcare (surcharge)
24-hour front desk
Multilingual staff

Location

This family-friendly Cotai hotel is located on the Strip, within a 15-minute walk of The Grand Canal Shoppes and Cotai Arena. Cotai Strip is 0.9 mi (1.5 km) away.

Hotel Features

This hotel features 3 restaurants, 3 outdoor pools, and a full-service spa. Free WiFi in public areas, a free airport shuttle, and a free casino shuttle are also provided. Additionally, a casino, 2 poolside bars, and a 24-hour fitness center are onsite.

Room Amenities

All 4001 soundproofed rooms provide free WiFi, free wired Internet, and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include 24-hour room service, premium bedding, and LCD TVs.

Sheraton Grand Macao Hotel, Cotai Central

Renovations & Closures

The property is undergoing renovations. The following areas are affected:
  • Bar/lounge
During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

Sheraton Grand Macao Hotel, Cotai Central features a full-service spa, 3 outdoor swimming pools, a sauna, and a 24-hour fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4.5-star property offers access to a 24-hour business center, limo/town car service, and meeting rooms. Event facilities measuring 267827 square feet (24891 square meters) include a conference center. This luxury hotel also offers a casino, a children's pool, and spa services. A roundtrip airport shuttle (available 24 hours) and a casino shuttle are complimentary for guests. Onsite parking is available (surcharge).

Sheraton Grand Macao Hotel, Cotai Central has designated areas for smoking.

  • Free ferry terminal shuttle 
  • Bar/lounge 
  • Free shopping center shuttle 
  • Number of outdoor pools - 3 
  • Elevator/lift 
  • Free airport transportation 
  • 24-hour front desk 
  • Porter/bellhop 
  • Express check-out 
  • Dry cleaning/laundry service 
  • Self parking (surcharge) 
  • Limo or Town Car service available 
  • Valet parking (surcharge) 
  • Computer station 
  • Conference space size (meters) - 24891 
  • Number of meeting rooms - 13 
  • Luggage storage 
  • Supervised childcare/activities 
  • Hair salon 
  • ATM/banking 
  • Concierge services 
  • Conference center 
  • Designated smoking areas 
  • Shopping on site 
  • Total number of rooms - 4001 
  • Number of floors - 41 
  • Number of buildings/towers - 2 
  • Casino 
  • Barbecue grill(s) 
  • Coffee/tea in common areas 
  • Number of poolside bars - 2 
  • Full-service spa 
  • Conference space 
  • Spa treatment room(s) 
  • Tours/ticket assistance 
  • Meeting rooms 13 
  • Pool cabanas (surcharge) 
  • Year Built 2012 
  • Coffee shop or café 
  • Free WiFi 
  • Pool sun loungers 
  • Steam room 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Free wired Internet 
  • Supervised childcare/activities (surcharge) 
  • Children's pool 
  • Spa services on site 
  • Breakfast available (surcharge) 
  • Number of restaurants - 3 
  • 24-hour business center 
  • Conference space size (feet) - 267827 
  • 24-hour fitness facilities 
  • Wedding services 
  • Garden 
  • Multilingual staff 
  • Free casino shuttle 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Premium bedding 
  • Hypo-allergenic bedding available 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Soundproofed rooms 
  • Phone 
  • Free bottled water 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Deep soaking bathtub 
  • Slippers 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Desk 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Free WiFi 
  • Free wired Internet 
  • In-room safe (laptop compatible) 
  • iPod docking station 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Connecting/adjoining rooms available 
  • Pillow menu 
  • LCD TV 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Feast - World Flavor - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Xin - Asia Hotpot - This theme restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Bene - Italian - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Palms - Lounge - Overlooking the garden, this cafe serves breakfast and light fare. Happy hour is offered.

Late night fare is available from 24-hour room service.

Nearby Things to Do

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

  • Golfing nearby 

Spa Services

Shine has 15 treatment rooms including rooms for couples. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy.

  • Number of treatment rooms 15 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Thalassotherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Contact the property in advance to make arrangements.

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MOP 275.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Only service animals are allowed
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees. For more details, please contact the office using the information on the reservation confirmation received after booking.
Guests age 13 and older will be considered adults. For more details, please contact the office using the information on the reservation confirmation received after booking.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: MOP 228 for adults and MOP 100 for children (approximately)
  • Self parking fee: MOP 300.00 per day
  • Valet parking fee: MOP 500.00 per day
  • Rollaway bed fee: MOP 275.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hotel Sheraton Macao
  • Macao Sheraton
  • Sheraton Cotai Central
  • Sheraton Hotel Macao
  • Sheraton Hotel Macao Cotai Central
  • Sheraton Macao
  • Sheraton Macao Cotai Central
  • Sheraton Macao Cotai Central Hotel
  • Sheraton Macao Hotel
  • Sheraton Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Central
  • Sheraton Grand Macao Cotai Central
  • Sheraton Grand Macao Central

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


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