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Reviews of MGM MACAU

5 out of 5
MGM MACAU
Avenida Dr. Sun Yat Sen, NAPE, Macau

Reviews

9.0

Wonderful

Rating 10 - Excellent. 324 out of 529 reviews" "
Rating 8 - Good. 152 out of 529 reviews" "
Rating 6 - Okay. 27 out of 529 reviews" "
Rating 4 - Poor. 16 out of 529 reviews" "
Rating 2 - Terrible. 10 out of 529 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yam Kit Desmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very luxurious and staff are super friendly and polite. The hotel room is cozy and well maintained.
Stayed 2 nights in Mar 2023
Response from Best regards, Customer Care on Mar 31, 2023
Dear Yam Kit Desmond,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

10/10 Excellent

Tenny

Stayed 2 nights in Jan 2023
Response from Customer Care on Jan 19, 2023
Dear Tenny,Warm greetings from MGM!It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team.We appreciate your kind comments and hope to serve you again soon.Best regards,

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
need to change shuttle bus drop offN
My only issue with the hotel is when you take the shuttle from the airport they drop you off so far away from the lobby. You have to lug your luggage they a mall, which no one helps you. Then across the aquarium lobby and to the front desk. With 4 pieces of luggage and two of them at 30kg it’s not easy.
Stayed 2 nights in Jan 2020
Response from Casey on Feb 3, 2020
Dear Randy, Warm greetings from MGM MACAU! Thank you for choosing us for your recent stay. First of all, we would like to apologize for the unpleasant experienced you have encountered during your arrival via our shuttle bus. Our staff could be more pro-active and offer you luggage assistance. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful experience!
We were happy with the service of Chloe when we checked in at MGM Macau. She even arranged breakfast boxes in the early morning because we tried to catch our flight at 7am. I will definitely return there next time.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Casey on Jul 10, 2019
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Casey on Jul 10, 2019
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and well trained staff!! 5 star service
5star service!! Amazing Well trained staff. Got an upgraded to one of those villa suite. The room was amazing with breathtaking surrounding view. Perfect location. Walking distance to one central mall for great shopping and very easy commute to all the tourist spot. two thumbs up. Highly recommended !!!!!
Stayed 1 night in May 2019
Response from Casey on May 20, 2019
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good. The staff service of concierge reception and restaurant were all very good.
Stayed 1 night in Mar 2019
Response from Casey on Mar 13, 2019
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Long Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
The staffs and services were superb. The view was great, looking at the sea. Loved the whole experience of my stay there and definitely recommend others to stay in this hotel again.
Stayed 2 nights in Feb 2019
Response from Casey on Feb 20, 2019
Dear Long Ting, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

HH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel upgraded us to an executive suite. My kids were very excited and happy during the stay. This is an amazing experience for us all. Thank you!
Stayed 1 night in Nov 2018
Response from Casey Cheah on Dec 7, 2018
Dear HH, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. Moving forward, we will continue to maintain our high standards of service. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very fancy hotel that more than met my requirements.
Stayed 1 night in Nov 2018
Response from Casey Cheah on Nov 24, 2018
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. Moving forward, we will continue to maintain our high standards of service. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Ka Po

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience
Stayed 3 nights in Oct 2018
Response from Casey on Oct 25, 2018
Dear Ka Po, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Casey Cheah on Nov 19, 2018
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Casey on Jul 18, 2018
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't take the shuttle bus
Bus drop off at casino, not check-in, and long hot wait for the bus with bored staff.
Stayed 1 night in Jun 2018
Response from Cyrus on Jul 4, 2018
Dear Valued Guest, Warm greetings from MGM! We genuinely appreciate the constructive feedback you have provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to deliver the highest standards of quality and service to our valuable guests. We are driven by the aim to Make Great Moments for each of you. Please rest assured that your highlighted issue was immediately addressed by the management and specialist team of our hotel. Appropriate measures will be taken based on your evaluation. Thank you once again for taking the time to share your feedback. Best regards Cyrus Lei Assistant Front Office Manager Guest Experience Team

10/10 Excellent

Chi Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Casey on Jun 29, 2018
Dear Chi Yan, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Casey on Jun 29, 2018
Dear Valued Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! Got upgraded to a VIP suit. Free shuttle to airport or ferry or other MGM hotels.
Stayed 2 nights in Jun 2018
Response from Casey on Jun 13, 2018
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay...
Amazing stay in Mgm during my Macau trip.. Staffs are well trained & friendly... Recommended hotel for stay...😊
Stayed 1 night in May 2018
Response from Casey on Jun 13, 2018
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in May 2018
Response from Casey on Jun 29, 2018
Dear Valued Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Casey on Jun 29, 2018
Dear Valued Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean room, very artistic and pleasant environment
Response from Casey on May 17, 2018
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MGM Macau
Overall is good except there is smoking smell inside the room, guess it was came from the air conditioning pipe, already informed hotel Front deck Manager
Response from Casey on May 3, 2018
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for choosing us for your recent stay. We regretted to learn about the smoking smell in the room and we do hope that it will not affected the rest of your stay. We strive every day to Make Great Moments for our guests, which is why your comments are important to us. Thanks again for your comment and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Casey on May 3, 2018
Dear Lucas, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your visit and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

GUSTAVO

Liked: Cleanliness, property conditions & facilities, room comfort
Location isn´t great. but it´s a nice hotel
Hotel amenities and condition are very good. Location isn´t very good. The desk boys should be more careful arranging the taxi rides, one of them gave the taxi driver a wrong address and sent me very far away from where I needed to go. Afterall the hotel is nice
Stayed 1 night in Mar 2018
Response from Casey on Apr 9, 2018
Dear GUSTAVO, Warm greetings from MGM MACAU! Thank you for choosing us for your recent stay. Very much appreciated for taking the time to share your experience in MGM MACAU. We are truly delighted that you enjoyed your stay very much as well as your compliments on our hotel amenities and overall condition. Your experience means a lot to me and to the entire team. We also would like to express our sincere thanks for bringing the wrong address issue to our attention, rest assured that we will share your constructive feedback with the concerned parties and strengthen our training in this aspect. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Jenn, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms!
The hotel was fantastic. Staff is so sweet and the rooms are huge and great. The bathroom is the best part.
Stayed 2 nights in Mar 2018
Response from Casey Cheah on Mar 31, 2018
Dear Jenn, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Macau MGM Luxury
In the Top 3 Hotels I have stayed at in all the world. Complete 5* Hotel from Rooms to Service to Location and even Food. Just need more Restaurants and Bars in Casino
Stayed 1 night in Mar 2018
Response from Casey on May 3, 2018
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts as your experience means a lot to me and to the entire team. Besides, we genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to provide better experience for our guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

2/10 Terrible

Jeffrey Wayne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Much better options
Total experience was terrible from the Macau ferry shuttle bus where we were dropped off on opposite side to reception then had to find our way through the enormous complex with little or no guidance from hotel employees. I could continue to shore my entire awful experience however I feel management their deserves no more of my time. I suggest the Venetian I moved there and it was excellent.
Stayed 1 night in Sep 2017

10/10 Excellent

echubb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Room and Views
Stayed here with my buddies for a bachelor party - was one of the nicest rooms I've ever stayed in. Staff was pleasant but clearly didn't care too much for a group of young guys since we definitely didn't look like "ballers" even though we were staying in one of their multi-room suites. Overall, the room was very nice and well-appointed. I would definitely stay here again.
Stayed 1 night in Nov 2012

10/10 Excellent

Guy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Magnificent Hotel
My family and I went to Macau for 2 days after visiting our daughter who works at Disneyland in Hong Kong. We could not have been more impressed with our room, the hotel overall, its facilities and the wonderful staff. The ABA Bar is also a great place within the hotel to meet friends, relax and catch up.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good hotel and I will introduce more friends to stay
Stayed 5 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my first time at MGM, it is huge and comfortable..

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal service Five star standard restaurants

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

bunny , new Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in. Everything in one place. Shopping, restaurants, casino, etc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Only thing I will say is that it was on the other side of the harbor away from the better casinos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SHANSHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with good service
we book VIP room with 2 bedroom. it's amazing for both the room condition and service. a good choice for girl's gathering

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Large Casino Hotel, just ok
This hotel has everything, but at the same time it is so big that it becomes impersonal and requires lots of walking. The shuttle bus is convenient for the casino, but totally inconvenient for overnight stay. Taxis are difficult to find, directions within the hotel and the adjacent mall are also scarce and in many cases misleading. Nothing really wrong, but certainly not a 5 star experience.

10/10 Excellent

Yin Fong, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel service that exceed my expectation
The environment of the hotel is great. The front desk service is highly appreciated as they always show enthusiastic and answer my questions promptly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby is great with nice decoration. I do not like the open design bathroom that you can look through the bathroom from the bedroom despite that there is an electronic curtain. There is also no free coffee and tea inside the room. The bed is comfortable.

8/10 Good

gopal, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice views of the sea
Hotel stay was very good experience,my 4th visit. However Expedia needs to improve the booking procedure;there is no indication that max 3 rooms can be booked by an individual

10/10 Excellent

Ross, Hanmer Springs New zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place we ever stayed we will be back
Gret place
It is always a pleasure to receive positive feedback from our guests, particularly when it is as positive as your experience was. In future, we shall continue to maintain the high standard of our service. If you have a chance, please ask for myself or the manager on duty upon your next visit so that we may thank you personally. Thank you again for your kindest comments and patronage. We very much look forward to serving you again soon.

8/10 Good

kelvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It's good that the hotel provide transportation to harbour.
It is always a pleasure to receive positive feedback from our guests, particularly when it is as positive as your experience was. In future, we shall continue to maintain the high standard of our service. If you have a chance, please ask for myself or the manager on duty upon your next visit so that we may thank you personally. Thank you again for your kindest comments and patronage. We very much look forward to serving you again soon.