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Reviews of Boutique Hotel Grote Gracht

3 out of 5
Boutique Hotel Grote Gracht
Grote Gracht 56, Maastricht

Reviews

8.0

Very good

Rating 10 - Excellent. 91 out of 347 reviews" "
Rating 8 - Good. 173 out of 347 reviews" "
Rating 6 - Okay. 55 out of 347 reviews" "
Rating 4 - Poor. 19 out of 347 reviews" "
Rating 2 - Terrible. 9 out of 347 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading reviews, I was worried about the hotel, but the place was charming and the staff wonderful, (especially Chip!) We stayed on the top floor with old exposed rafters from the 15 or 1600s. The basement and the road were built by Romans. The heat was fine once we figured out the radiators. Our bathroom was huge, bright, clean, great shower, and it had a door. Pay for a “superior” room for a great bathroom. Breakfast was good, great breads, and it doesn’t change, but most places don’t change up the breakfast. As in other reviews, street noise was quite noticeable, but for us it was sleepable until New Year’s Eve. The stone streets and close buildings act like an echo chamber. A garden facing room may have been better. That’s not the fault of the hotel. It could use some paint touch up. I would definitely stay there on my next visit to Maastricht.
Stayed 7 nights in Dec 2023

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Ann

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Ontzettend veel straatlawaai. Kamer aan de straatkant op 2de verdiep. Enkele beglazing. Leek wel of het verkeer langs je bed reed.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

JIMENA SUSANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have room service daily
Stayed 7 nights in Aug 2023

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Noticeably shabbier than our last visit (curtains not fixed to the rail, wardrobe broken, wall crumbling due to damp) and no hot water on one day. Would not stay again.
Stayed 2 nights in Aug 2023

2/10 Terrible

Cefas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Mrs N M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Clean and comfortable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family room with plenty of room. Clean and comfortable. It was great to have a fridge and coffee machine. Friendly and helful staff. Beautiful historic hotel.
Stayed 2 nights in Jun 2023

4/10 Poor

Keith

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Sadly this did not live up to the 'boutique' description. The good points were the location, the breakfast and the comfy bed - less good were the very steep stairs, the damp on the walls, the disastrous pillows and the meagre number of coffee capsules. For the price it did not deliver.

10/10 Excellent

Katarzyna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked the style and how they renewed and endorsed old furniture to create the nice old climate.
Stayed 4 nights in Sep 2022

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We enjoyed our stay in Grote Gracht. Great location. Easy stroll to the main square. Parking was in an underground car park around the corner. Reception & staff in general was very friendly and helpful. We had a room off the Small internal courtyard. Very spacious and comfortable. Our daughters had a room with ‘city view’, which was very noisy at night - student party goers after ‘freshers week’. The rooms on the other side of the courtyard were quieter. Would definitely recommend it.
Stayed 1 night in Aug 2020

2/10 Terrible

MONTSERRAT

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go
I travel almost every week and this is possibly the worst hotel I have been in Europe. Very bad attitude towards the customers, rude personnel. Old and not that clean. Did not want to accommodate my baby with my other 2 kids in a family room of 4 so they made us pay an extra room. The family room is extremely uncomfortable and cold (you can feel the draft so I had to put a coat over the baby cot).
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but lacking shower curtain.
Stay was great & comfortable. The only thing is they didnt provide us with a shower curtain. There is no door for the bathroom, only the toilet.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, not so big, but for a single room okay. The toilet is separated from the rest of the room only through a thin wall, but has no door for privacy. The rooms are in separate buildings from whre the front desk is. If it rains, you have to walk through the rain. There are no elevators to the rooms, the staircase is pretty narrow. The main door to the building with the rooms inside, as well as the doors to the the rooms have a mechanism that makes the doors slam. I woke up a bunch of times when other guests came home in the middle of the night and everything was shaking. Other than that, nice hotel in a great location in the middle of the city. Great breakfast buffet.
Stayed 1 night in Oct 2019
Response from Naomi Cruccas on Nov 15, 2019
Thank you for the nice rating! We're happy you had a pleasant stay with us and appreciated our prime location and clean rooms. We'll be addressing your concerns with the appropriate members of our team. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.

8/10 Good

daniel

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the room was lovely and traditional boutique style. Cooked Breakfast was very limited to scrambled Egg/Bacon why no sausage or tomatoes,or even poached egg or an omelette.
Stayed 3 nights in Jul 2019

8/10 Good

Troy, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location- east walking to everything. Park nearby, you can run along the river to park. Amenities are minimal.
Stayed 2 nights in Jun 2019

2/10 Terrible

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Glad we left this hotel!
Loft (aka Attic) was tightly spaced with head hazards, but the stairs coming up were even tighter. We worried for our own safety on the way up with luggage, as well as immediate worries for our children on said horrible stairs. To top it off, the staff was rude and luckily hotels.com customer service helped out ... and we moved hotels!
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The room did not seem to be clean enough, there were stains on an armchair. Too many stairs and very steep.
Stayed 1 night in Apr 2019

6/10 Okay

Mohd Azizan

Liked: Cleanliness
the hotel is in the city, so that was helpful.. but my room was on the top floor and the stairs is very narrow, making it difficult to bring big luggages up and down the stairs. and the shower is semi open...
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotel with chsrm. No elevator In old town
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Location good. Like boutique nature of hotel. Good shower facilities. Somewhat surly staff, expensive breakfast (for what you got), need to go outside in rain from foyer to room and back. Expensive.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally the hotel was good and in a central location. However it is very difficult to get heavy bags up the steep narrow stiars (no assistance available), Our bathroom and toilet had no door, the toilet was open into the bedroom. Only one item of the breakfast is cooked and that is eggs, however they cannot cook scrambled egg without converting to rubber.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the family suite! Wood beams in the loft were very charming. The only problem was the street noise every night.
Stayed 3 nights in Nov 2018

8/10 Good

Raoul, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but comfortable. Very centrally located. Quiet.
Stayed 2 nights in Oct 2018

8/10 Good

Stephen

Great City, Good Hotel.
Well-situated hotel near Maastricht centre but without any noise issues. Lots of restaurants and bars nearby. It’s a great place to wander. Fairly-priced rooms with complimentary water and coffee, but rather warm. Helpful staff who looked after our luggage before we had access to our rooms and after we had checked out.
Stayed 1 night in Sep 2018

8/10 Good

Colin, Hampshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable value hotel in centre of Maastricht
Old building, well renovated but with a few things not done that could/should have been done. Breakfast experience not up to expectations for a "boutique" hotel.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Lovely stay, very helpful staff and very convenient for Maastricht.
Stayed 3 nights in Jul 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic location, beautiful hotel. Couldn’t fault it.
Stayed 3 nights in Jul 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a really good location in a beautiful character building
Stayed 1 night in Jul 2018
Response from AV* on Jul 16, 2018
Thank you for your review and for choosing our hotel. Hopefully you will visit us again in the future.

6/10 Okay

Verified traveller

In good location near to centre
Twin room was small with hardly any room for hanging clothes or drawer space
Stayed 7 nights in Jul 2018

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from AV* on Jul 16, 2018
Thank you for your review and for choosing our hotel. Hopefully you will visit us again in the future.

10/10 Excellent

A M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from AV* on Jul 16, 2018
Thank you for your review and for choosing our hotel. Hopefully you will visit us again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and in the centre of Maastricht. Loved the style of the room, lots of antiques and bric a brac. Shame that the bathroom did not have a door.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay
I had a pleasant stay here. Handy location and nice staff. Small single room but still had character.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm, comfort and very welcoming
Lovely, unique hotel run by very friendly and helpful staff. Located a block off city center, the street side is noisy but the back side of the hotel is quiet with a terrace. The room as absolutely gorgeous and spotless. TV, refrigerator, tea in the room. Lovely lobby and terrace, excellent Wifi connection.
Stayed 2 nights in Sep 2017

10/10 Excellent

Rose, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a nice place to stay
Our room was comfortable and the hotel is well located in the beautiful historic central area of the city, close to the market place, shops, bars and restaurants. We were staying in a room at the back of the hotel and found it very quiet. There was a kettle and coffee / tea etc and a minibar / fridge in the room. There was no hairdryer but it is possible to borrow one from reception (otherwise bring a travel one along!). The rooms are only really suitable for couples though as the shower is in the corner of the bedroom, but the toilet is separate. We did not try the breakfast as it seemed a little pricey, so we can't comment on it. However, we enjoyed our stay and found it very easy to get around on foot or by catching a bus from the nearby market place. We liked the character of the historic building and courtyard. The staff were friendly and helpful. The room was cleaned, beds made and litter bin emptied daily. Shampoo, conditioner and soap were provided. Heating and hot water worked well.
Toilet & basin
Room 1
Room 2 (with shower)
Courtyard

8/10 Good

Sandy, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and reasonable charge
The striking point was pleasant, welcoming staff. Clean rooms. Very good shower and comfortable bed! I felt that the location is convenient with good connecting buses nearby.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Han Sia

Disliked: Staff & service, property conditions & facilities
Disappointing!
Disappointed. For €150 this should have dental kit and bedroom slippers. Toilet door handle and wall light broken but not fixed even after front desk was informed. Location premium too much to pay for

8/10 Good

BB, Phila, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and unique
loved our stay at Hotel Grote Gracht but I'd call it more of a cross between a B&B and a hotel, and probably leaning toward B&B. We had what was called a Family Room, which slept 4 and was basically a loft setup--was very homey and sort of cool, felt almost like a modern cabin with A-frame ceilings--my sense is that most/all of the rooms are different/unique. The somewhat narrow staircase to get to the loft was a minor negative after several days, and especially if you had to use the bathroom in the middle of the night (bring your phone flashlight, to get down the steps in the dark). Another minor negative, for us anyway (and depending on what you're looking for) is that the hotel certainly doesnt have typical hotel services/amenities (again, more like a B&B in that respect)--there was also no elevator so our room being on the 3rd floor got a bit old after awhile--a small complaint, and something we were aware of before we went. Great location, definitely boutique/smaller, some minor negatives but we enjoyed it overall--and it definitely fit the charming and beautiful town of Maastricht.

6/10 Okay

Tim, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would not stay there again
The building and location were very nice, as were the furnishings and decorations. Small rooms are normal in historic city centers in Europe. If we'd left in the middle of the night we would have a great impression of the Hotel Grote Gracht. But then morning. The breakfast itself was alright, slightly better than the normal toast & cereal fare. The guy at check-in and the binder in the room had plenty of info about breakfast hours and location, but no mention of price, so we were surprised to find at check-out that they were charging us 15 euros each, for a few slices of bread and a push-button vending machine coffee. Add to that the terrible manner and obnoxious attitude of the young woman at the front desk and we walked out of there wishing we'd stayed somewhere else. We travel a lot, I'm a professional tour guide and stay in a wide variety of hotels, and we will not be staying at the Hotel Grote Gracht again. Mastricht is beautiful, but give this place a pass, there are plenty of better options available.

8/10 Good

Beth, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful renovation. Great decor.
We had family room which was perfect for me and my two teen-age boys. Shower facilities excellent. Only slight drawback is that the rooms at the front can be a little noisy due to facing the street and the town being full of students.