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Overview of Mara Serena Safari Lodge

Photo gallery

Guest reviews

4.3/5 Excellent
31 reviews
Guests rated this property 4.4/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

Explore the area

AirportMaasai Mara (MRE-Mara Serena)5 min drive
Popular LocationMara River38 min drive
Popular LocationOloololo Gate43 min drive
Popular LocationMusiara Gate81 min drive

Choose dates to view prices

  • Standard Room

    Room amenities

    • Park view
    • Sleeps 3
    More details

About this area

Maasai Mara

Located in Maasai Mara, Mara Serena Safari Lodge is in a rural location. The area's natural beauty can be seen at Maasai Mara National Reserve and Oloololo Gate. Make sure you don't miss outdoor adventures like ecotours and hiking/biking trails.

Map
Popular Location

What's nearby

  • Mara River - 38 min drive
  • Oloololo Gate - 43 min drive
  • Musiara Gate - 81 min drive

Getting around

  • Maasai Mara (MRE-Mara Serena) - 5 min drive

About this property

Mara Serena Safari Lodge

5-star, family-friendly lodge, walk to Maasai Mara National Reserve
A restaurant, an outdoor pool and a fitness centre are available at this lodge. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a bar/lounge, coffee/tea in a common area and massage/treatment rooms. All 74 rooms boast deep soaking bathtubs, and offer free WiFi and balconies. Guests will also find separate dining areas, separate sitting areas and room service (during limited hours).
Mara Serena Safari Lodge offers 74 forms of accommodation with complimentary bottles of water and coffee/tea makers. Rooms open to balconies. This accommodation offers separate dining areas. Beds feature premium bedding. This Maasai Mara lodge provides complimentary wireless Internet access.
Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Return airport shuttle (surcharge) from 6:00 AM to 5:00 PM
Airport shuttle on request

Food and drink

Free continental breakfast available daily 7:00 AM–10:00 AM
1 restaurant
1 bar
Free manager's reception
Room service available
Coffee/tea in a common area

Things to do

Children's pool
Fitness centre
Outdoor pool
Spa services

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Separate dining area

Conveniences

Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Languages spoken

English

Business services

1 meeting room
Business centre

Outdoors

Terrace

Spa

Massage - deep-tissue
Massage - hot stone
Massage - swedish
Massage/treatment rooms
Treatment room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Couples dining
Designated smoking areas
Romance packages available
TV in reception

Room amenities

Bedroom

Premium bedding

Bathroom

Bathrobes
Deep-soaking bathtub
Designer toiletries
Hairdryer (on request)
Shower/bathtub combination

Food and drink

Champagne service
Coffee/tea maker
Dining room
Free bottled water

Outdoor space

Balcony

More

Desk
Phone
Separate sitting area
Slippers

Policies

Check-in

Check-in between noon and 6 PM

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 6 AM - midnight
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available on request from 6:00 AM to 5:00 PM
Fees may apply; contact the property in advance to make arrangements
This property is located inside a national park. Guests must purchase a ticket to enter the park; the ticket is valid for 24 hours from time of issue. If guest is staying more than 1 night, they are required to renew their ticket on or before the expiration time as indicated on the ticket. A transit ticket is valid for 2 hours only. Any person in violation will be fined. Park entry fees are not included in the accommodation rate and are charged separately upon entry at Maasai Mara Game Reserve (Mara Conservancy). Daily entry is 6 AM-6 PM.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 70 per person, per night.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 23 (one-way), (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mara Serena Safari Lodge Masai Mara
Mara Serena Safari Lodge
Mara Serena Safari Masai Mara
Mara Serena Safari

Frequently asked questions

Can I cancel my reservation for free at Mara Serena Safari Lodge and receive a full refund?
Yes, Mara Serena Safari Lodge offers free cancellation on select room rates, because flexibility matters! Please refer to Mara Serena Safari Lodge cancellation policy on our site for more details about any exclusions or requirements.
Does this lodge have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Mara Serena Safari Lodge pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at Mara Serena Safari Lodge?
Check-in is from noon to 6 PM.
What time is check-out at this property?
Checkout is at 10 AM.
Does this lodge provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 45 per person, one-way, applies.
Where is Mara Serena Safari Lodge located?
This family-friendly Maasai Mara lodge is located in a national park, 0.1 mi (0.1 km) from Maasai Mara National Reserve, and within 25 mi (40 km) of Oloololo Gate and Musiara Gate.

Guest reviews

4.3
Excellent
5 - Excellent
15
4 - Good
10
3 - Okay
5
2 - Mediocre
1
1 - Poor
0
4.4
Cleanliness
4.3
Service and Staff
4.6
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely location ad fantastic views. Welcoming staff.

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was excellent. Amenities great. The room could have been little better; NO AIR CONDITIONING, NO TV. NO SCREENS. Staff & services excellent

Stayed 4 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best view in the world! Enjoy the vista, elephants, and giraffes from the pool or your hotel window. Staff couldn’t be more kind and accommodating. Safari wildlife is maybe best in the world. I’ve been twice now and both times managed to see the “big 5” plus many elephants, giraffes, and warthogs etc. I also recommend the village tour! Our guide John really showed us a good time while educating us about his family and culture. Food (considering the distance from a grocery store etc) is excellent! Plenty of fruits and vegetables- plus delicious carnivore options too. Love this place and can’t wait to visit again with my parents.

Stayed 3 nights in Jan 2020

3/5

  • Liked: Staff & service, amenities, property conditions & facilities

I did not like the staff in the dining room ingroreing me on the last day at breakfast

Stayed 4 nights in Nov 2019

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not go there

The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide. Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice. They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay. Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful

Stayed 2 nights in Jul 2019