Exterior

Reviews of Le Phenix Hotel

4 out of 5
Le Phenix Hotel
7 Quai De Bondy, Lyon, Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 500 out of 1001 reviews" "
Rating 8 - Good. 393 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and a lovely room
Stayed 5 nights in Apr 2024
Response from la reception on Apr 15, 2024
Dear Joseph,Thank you very much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience during your stay with us.Our team takes great pride in providing exceptional service, and it's truly rewarding to know that our efforts were appreciated. We strive to create a warm and welcoming atmosphere for all our guests, and it's fantastic to hear that you found our staff to be super friendly.Additionally, we're delighted that you enjoyed your room. We aim to provide comfortable and inviting accommodations, and we're glad that your room met your expectations.Your feedback is incredibly valuable to us as it helps us continuously improve and enhance the experience we offer to our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to us.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,

10/10 Excellent

Ronald, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so very pleasantly surprised by this property! We chose it for the location and the price but the pictures online seemed to look a bit basic but it was so lovely. The hotel was clean, quaint, and more high end than expected. Sure the rooms amenities were basic, but the room itself was very clean and extremely comfortable. The hotel was walking distance to everything we planned to see, and the quality of the restaurants close by were plentiful, wonderfully varied, with first rate food. The very best thing about Le Phénix Hotel was by far the incredible staff! We had interactions with about five staff over three days and every single one was extremely friendly, kind, helpful, and genuinely happy to help! If all hotels had the quality of staff Le Phénix Hotel does everyone would travel as it was 5-Star service from beginning to end. When we return to Lyon, and we will because it’s a world class city, we won’t bother looking for a hotel because this one is home!
Stayed 3 nights in Apr 2024
Response from la reception on Apr 9, 2024
Dear Mr. Clements,Thank you so much for your glowing review! We are thrilled to hear that your stay at Le Phénix Hotel exceeded your expectations and left such a positive impression.We're delighted that you found our property to be a pleasant surprise, especially considering your initial impression from the online pictures. It's wonderful to hear that you appreciated the cleanliness, charm, and unexpectedly high-end ambiance of our hotel. We take pride in providing a comfortable and welcoming environment for our guests.Your compliments about our location and the surrounding amenities are greatly appreciated. We're glad that our proximity to local attractions and the quality of nearby restaurants contributed to a memorable experience for you.Most importantly, we are immensely grateful for your kind words about our staff. We believe that exceptional service is key to creating a truly remarkable stay, and we're thrilled that our team members exceeded your expectations. We will be sure to pass along your praise to all of our staff members.It was a pleasure to have you as our guest, and we would be honored to welcome you back to Le Phénix Hotel on your next visit to Lyon. Thank you for making us your home away from home, and we look forward to the opportunity to serve you again in the future.Warm regards,Zhya

8/10 Good

Vera

Liked: Cleanliness, staff & service
It was value for money and great location
Stayed 1 night in Mar 2024
Response from The Reception /M. on Mar 27, 2024
Dear Sir, Madam, The whole Phénix Team thanks you for this very good feedback that you share with the EXPEDIA community. We are delighted to see that you particularly enjoyed the location of the hotel. This is an essential point. We hope to see you again. Best regards,

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful. The location is convenient, especially since there is a bus stop in front of the hotel. The hotel is within walking distance of several major sites and the metro lines.
Stayed 6 nights in Mar 2024
Response from The Reception /M. on Mar 27, 2024
Dear Madam, Your glowing comments focused on the location and quality of service from the staff are a great reward for all of us. Indeed, we strive every day to make our customers' stays unforgettable. The whole team hopes to have the pleasure of welcoming you again during your next stay in Lyon, in the meantime we wish you an excellent day. Best regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Reception /M. on Mar 27, 2024
Cher Monsieur, Un grand merci pour votre aimable note! Nous sommes très heureux de voir que votre séjour s'est bien déroulé et nous vous remercions d'avoir pris le temps de revenir vers nous. Nous espérons avoir d'autres occasions de vous accueillir au Phénix, Bien à vous,

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a very walkable area. The staff was very kind, comfortable room and delicious breakfast.
Stayed 2 nights in Mar 2024
Response from The Reception /M. on Mar 27, 2024
Dear Customer, Thank you for choosing our hotel for this stay and for taking the time to write this review. We are delighted that you enjoyed the location of the hotel and our services. We hope to see you soon !

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and very nice staff
Response from la reception on Apr 3, 2024
Cher Monsieur, chère Madame, Un grand merci pour votre aimable note ! Nous sommes très heureux de voir que votre séjour dernier s'est bien déroulé et nous vous remercions d'avoir pris le temps de revenir vers nous aussi rapidement. Nous espérons avoir d'autres occasions de vous accueillir au Phénix Bien à vous,

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!
Stayed 3 nights in Feb 2024
Response from la reception on Apr 3, 2024
Chère Monsieur,Nous vous remercions d'avoir pris le temps de nous écrire. Nous sommes très heureux que vous ayez apprécié votre séjour, et cette excellente appréciation est une belle récompense pour les efforts de notre équipe. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Hôtel du Phénix !Bien à vous

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this quaint clean Morden hotel on the river makes this an absolute gem. My room was big. My son had a single room but had a bath with jacuzzi. A nice little surprise. All the staff were lovely helpful and informative. The surrounding areas has fantastic bars, cafes and restaurants.
Stayed 3 nights in Jan 2024

10/10 Excellent

Biserka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just perfect the location was awesome. Thank you. Overall is a 10❤️❤️😀😀
Stayed 5 nights in Jan 2024
Response from la reception on Jan 28, 2024
Dear Customer, Thank you for choosing our hotel for this stay and for taking the time to write this review. We are delighted that you enjoyed the location of the hotel and our services. We hope to see you soon !

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean and staff very helpful
Stayed 3 nights in Jan 2024
Response from la reception on Jan 28, 2024
Dear Customer, Thank you for choosing our hotel for this stay and for taking the time to write this review. We are delighted that you enjoyed the location of the hotel and our services. We hope to see you soon !

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to visit old Lyon. Staff was very friendly. Hotel is older but very nice. Well renovated.
Stayed 1 night in Jan 2024
Response from la reception on Jan 28, 2024
Hello dear customer, Our staff is always very happy with the customers' satisfaction. We are delighted that our localisation is up to your request, and that you are satisfied with our services. Hoping to have the pleasure of welcoming you back. Kind regards,

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff
Stayed 3 nights in Jan 2024
Response from la reception on Jan 28, 2024
Hello dear customer, Our staff is always very happy with the customers' satisfaction. We are delighted that our localisation is up to your request, and that you are satisfied with our services. Hoping to have the pleasure of welcoming you back. Kind regards,

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to make you feel at home. I had to work one afternoon and asked if I could take a cup of tea to my room. She prepared a lovely tray with honey and helped me to carry it to my room. The room was spacious and the bath luxurious. I would return anytime! Highly recommend.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenix hotel Lyon
Stayed 3 nights in Oct 2023

10/10 Excellent

Charles, Mount Pleasant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a nice little surprise. It’s clean, friendly staff and close to many restaurants, shopping and tourist sites.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean hotel in the heart of Vieux Lyon
The hotel is located in a very convenient location with easy walking access to all major touristic sites, cafes, and restaurants. Highly recommend getting a superior room with the River view. We had a very pleasant stay & enjoyed talking to friendly & helpful staff. It’s also close to the St Paul Train station. Note: If you drive, parking is around 33+ euros/day & it’s a 5-7 minutes walk from the hotel. For US travelers, pls be advised there’s no standing shower, though, there’s a shower head hung above the bath tub.
Stayed 2 nights in Oct 2023

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Phenix outstanding staff
Stayed for two nights for work. The hotel staff were outstanding. I had a meeting to go to straight from the airport but needed to change. They sorted my room for me early and were extremely helpful. Hotel is in a great location, rooms were huge and the bed comfortable. Improvements, replace the small hairdryers they overheat in minutes. Improve the breakfast. Overall great stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jessica, Garden City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, location was good, restaurants and cafes nearby, right on the river. staff was friendly and room was clean.
Stayed 2 nights in Oct 2023

8/10 Good

Ewa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for sightseeing - located right in the historic older district, and the downtown/shopping area is within a 10-minute walk. Although the UBER from the airport was quite pricey! The original room was quite small and awkward layout for a 'superior, VIP room', but the staff managed to get us a different, nicer room the following night, which we really appreciated! The hotel is beautifully renovated, and very clean. My other complaint is that there was no coffee machine, mini fridge, nor glasses in the room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Aji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, spotless, within walking distance of many attractions. Staff friendly, professional, efficient, helpful and accommodating. Terrific bathtub in extremely clean bathroom.
Stayed 1 night in Oct 2023
Response from Lulu and the entire Phenix team on Oct 15, 2023
Dear sir , What a joy to discover your comment! Thank you for the time you devote to us to make this return which delights our team. We are very happy that you enjoyed your stop at the Phénix hotel and that you were able to enjoy the comfort of our establishment for your stay in Lyon! We hope to have the pleasure of welcoming you again on a future occasion! Best regards.

10/10 Excellent

Julie

Stayed 5 nights in Oct 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the river Saône!
Stayed 3 nights in Oct 2023

10/10 Excellent

Kathryn, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel overlooking the river with friendly staff. Right on the edge of old town, we easily walked everywhere we wanted to explore. The thoroughly modern building nods to its historic past and our room was surprisingly spacious. A lovely glassed in center courtyard makes a nice refuge from the city noise.
Stayed 2 nights in Oct 2023
Response from Lulu and the entire Phenix Team on Oct 15, 2023
Dear Kathryn, Thank you very much for your comments ! We are delighted that you enjoyed your stay and thank you for taking the time to leave us a review. We hope to have other opportunities to welcome you to Le Phénix. Best regards,

10/10 Excellent

Michele, Benicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location and comfort
Stayed 2 nights in Oct 2023
Response from The reception on Oct 15, 2023
Dear Michele Thank you for taking the time to give us this nice rating. We are delighted to see that you enjoyed your stay. We hope to see you again very soon in Lyon. Best regards.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lulu and the entire Phenix Team on Oct 15, 2023
Dear Sir, Thank you very much for your comments ! We are delighted that you enjoyed your stay and thank you for taking the time to leave us a review. We hope to have other opportunities to welcome you to Le Phénix. Best regards,

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lulu and the entire Phenix Team on Oct 15, 2023
Dear Sir, Thank you very much for your comments ! We are delighted that you enjoyed your stay and thank you for taking the time to leave us a review. We hope to have other opportunities to welcome you to Le Phénix. Best regards

6/10 Okay

Ali

Stayed 2 nights in Sep 2023

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor was excellent and professional staff
Stayed 2 nights in Sep 2023
Response from Lulu and the entire Phenix team on Oct 15, 2023
Dear Claudia, Our entire team is delighted to read your feedback! We are happy that you appreciated both our welcome and our establishment. We look forward to welcoming you again during your next visit to Lyon! Best regards,

10/10 Excellent

Mitchell

Travelled with family
Liked: Amenities, property conditions & facilities
Perfectly situated on the river. Lovely room.
Stayed 3 nights in Sep 2023
Response from Lulu and the whole Phenix team on Oct 15, 2023
Dear Mitchell We thank you for your great feedback. We are delighted to read that you enjoyed our establishment and in particular your beautiful room with a river view and the central location as well as our team! We would be delighted to welcome you back to Lyon. Best regards,

10/10 Excellent

Joseph Anthony Caballero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area right at the centre of Lyon.
Stayed 3 nights in Aug 2023
Response from Lulu and the entire Phenix Team on Oct 15, 2023
Dear Sir, Thank you very much for your comments ! We are delighted that you enjoyed your stay and thank you for taking the time to leave us a review. We hope to have other opportunities to welcome you to Le Phénix. Best regards,

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so pretty on the inside. Sparkling clean. The neighborhood is the best you could ask for. I love to walk around a new city and explore and get lost a bit and this neighborhood was perfect for me. I am a Solo female traveler and I felt totally safe. I hope to be back and will surely recommend!
Stayed 2 nights in Aug 2023
Response from Lulu and the entire Phenix team on Oct 15, 2023
Dear Charity, Our entire team is delighted to read your feedback! We are happy that you appreciated both our welcome and our establishment. We look forward to welcoming you again during your next visit to Lyon! Best regards,

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could park right outside of the Hotel to unload. Their car park was just around the corner and safe
Stayed 1 night in Aug 2023
Response from Lulu and the entire Phenix team on Oct 15, 2023
Dear Julian, What a joy to discover your comment! Thank you for the time you devote to us to make this return which delights our team. We are very happy that you enjoyed your stop at the Phénix hotel and that you were able to enjoy the comfort of our establishment for your stay in Lyon! We hope to have the pleasure of welcoming you again on a future occasion! Best regards,

8/10 Good

Joanne

Stayed 1 night in Aug 2023

10/10 Excellent

Prudence, Cambridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time returning to the Le Phenix our favorite place to stay in old Lyon. The place is charming, clean and conveniently located. The front office staff are incredibly helpful and friendly. Clara, in particular, helped us reserve a restaurant and talked to us about her favorite spots in the area. She was a joy to talk to. They stored our luggage after check-out, allowing us to chill in Lyon before our evening train.
Stayed 1 night in Aug 2023

10/10 Excellent

michael

Travelled with partner
Liked: Amenities
Great room and hotel. Super friendly and helpful staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Hamilton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome if you want to be near the old town. Facing the Rhine, this is the best of Lyon you can get.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable!
Stayed 3 nights in Jul 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel. Great location.
Cute boutique hotel with spacious rooms. Very friendly staff. Central location allowed us to walk to many of the tourist sites and recommended restaurants in Lyon.
Roman amphitheater.
Great brewery and restaurant. Came recommend by a taxi driver in Paris. Did not disappoint.
Stayed 2 nights in Jul 2023

10/10 Excellent

Luis

Liked: Property conditions & facilities, room comfort
Excellent stay!
We had an excellent stay. The hotel is highly recommended. I can’t wait to come back soon.
Stayed 3 nights in Jul 2023

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
The hotel charged me for 1 breakfast and 2 nights in the garage. I did neither. I told the front desk person when I checked out and they said the Manager would email me. This kind of ruined a very nice visit. I can be reached on brian@epicureanwines.com
Stayed 2 nights in Jul 2023

10/10 Excellent

Cristina, THOUSAND OAKS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we were treated very well. The young lady at the reception was so kind and helpful with the questions we had. We really liked the room. Very clean. Also, they don’t charge you for water like other hotels do. In order to be eco-friendly, they give you a refillable bottle of water- like a carafe- with glasses. Then you just get more when you need it. We would definitely stay here again. Clean and safe. Restaurants and Vieux Lyon are 2 minutes on foot. Be careful with your belongings outside the hotel. My wallet was stolen! Still had a great time. Vieux Lyon is worth the visit.
Stayed 3 nights in Jun 2023
Response from la réception on Jul 16, 2023
Dear Cristina, Thank you so much for your review. Our hotel offers a central location and allows you to explore the most beautiful places in Lyon on foot and we are glad you enjoyed it. Looking forward to welcoming you again. Best regards, Lulu and the entire Phenix team

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property are first rate. There is a restaurant and a bar where you can also get a bottle of cold water to take to your room. Rooms are large and ours had a view of the river. You can walk easily to most attractions and there are lots of places to eat nearby. We had a very enjoyable stay.
Stayed 3 nights in Jun 2023
Response from la réception on Jul 16, 2023
Dear Thomas, Thank you so much for your review. Our hotel offers a central location and allows you to explore the most beautiful places in Lyon on foot and we are glad you enjoyed it. Looking forward to welcoming you again. Best regards, Lulu and the entire Phenix team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy travellers
Very convenient and comfortable.
Stayed 2 nights in May 2023
Response from la réception on Jul 16, 2023
Dear Patricia, Thank you for taking the time to give us this nice rating. We are delighted to see that you enjoyed your stay. We hope to see you again very soon in Lyon. Best regards, The reception. -- Lulu

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from la réception on Jul 16, 2023
Dear Clara, Thank you so much for your review. Our hotel offers a central location and allows you to explore the most beautiful places in Lyon on foot and we are glad you enjoyed it. Looking forward to welcoming you again. Best regards, Lulu and the entire Phenix team

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy my staying at the hotel, specially the friendly staff.
Stayed 4 nights in May 2023
Response from la réception on Jul 16, 2023
Dear Alberto , Thank you for taking the time to give us this nice rating. We are delighted to see that you enjoyed your stay. We hope to see you again very soon in Lyon. Best regards, Best regards, Lulu and the whole Phenix Team

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from la réception on Jul 16, 2023
Dear Madam/sir, We thank you for these beautiful compliments! we are happy to know that your stay went well and that you enjoyed the breakfast. We hope to see you again at the Phénix Hotel! Best regards, La Réception

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Close to old town and Soane riiver. Need transport to/from train or bus station. Very nice place, but I didn’t like the key system, with the big key and turning it in and retrieving it at the desk. Very annoying. But small thing. Overall, nice place and good spot for wandering and dining
Stayed 2 nights in May 2023
Response from la réception on Jul 16, 2023
Dear Cynthia, We thank you for your comment! We are delighted to read that you appreciated our team and the bedding in your room. We are looking forward to welcoming you again. Best regards, Lulu and the entire Phenix team

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in May 2023
Response from la réception on Jul 16, 2023
Dear sir, Thank you so much for your review. Our hotel offers a central location and allows you to explore the most beautiful places in Lyon on foot and we are glad you enjoyed it. Looking forward to welcoming you again. Best regards, Lulu and the entire Phenix team