Front of property
Check availability

Reviews of Hotel du Helder

2 out of 5
Hotel du Helder
38 Rue De Marseille, Lyon, Rhone

Reviews

7.0

Good

Rating 10 - Excellent. 156 out of 1000 reviews" "
Rating 8 - Good. 402 out of 1000 reviews" "
Rating 6 - Okay. 267 out of 1000 reviews" "
Rating 4 - Poor. 122 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent spot close to the river. Bit noisy in the morning. Staff friendly and efficient. Was with 2 friends.. booked a triple bed room but got given a single and a double! Couldnt be bothered to complain as it was only for 2 nights! Nice breakfast.
Stayed 2 nights in May 2023
Response from amerry on Jun 6, 2023
hello and thank you for your message looking forward to seeing you cordially at the reception

8/10 Good

Enrico

Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
Not the best of Hotels - very disappointing - broken shower, no storage/hangers and heating that had no way of controlling.
Stayed 3 nights in Mar 2023

8/10 Good

Adi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, available parking, price OK
Stayed 1 night in Feb 2023
Response from Rachel on Feb 28, 2023
Dear,Thank you for your review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again in Lyon.The Helder team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The location was run down but it was good value for money . Breakfast was adequate and the staff were friendly. No tea and coffee making facility jyst a vend8ng machine
Response from rachel on Dec 26, 2022
Dear,Thank you for this very positive feedback. We are happy that you enjoyed our location and your room. We would be delighted to have the opportunity to have you back with us. We have a coffee machine in the breakfast room accessible to all hotel guests.The Helder team

6/10 Okay

Alexandra

Hotel was great value for money. Parking was 2 blocks away and one of the cheapest we could find for 8€ for 12 hours. Outside of that the room is bare bones, if you are a light sleeper or want something above a motel room, this is not for you.
Response from rachel on Dec 12, 2022
Dear, We are happy to hear that the stay met your expectations.Hoping to see you again very soon in our establishment,Helder team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. Hotel ideally located. Very good value breakfast. Would stay there again
Stayed 2 nights in Sep 2022
Response from Rachel on Nov 15, 2022
Dear,We appreciate the time you took to evaluate our hotel.Customer satisfaction is one of our top priorities and we are grateful to know that your stay was a success.Hoping to welcome you again/We will be delighted to welcome you again in our hotel.Best regards,The reception

8/10 Good

wael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family travel
Stayed 3 nights in May 2022

8/10 Good

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, 20 minutes to old lyon by feet. Furniture is a bit outdated but still a good choice for the price and location! Even parking in an garage available if you reserve it beforehand for 8 Euros, was the cheapest I found in the city. My Volvo V60 fit, SUVs should too.
Stayed 1 night in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's nice place to be Very calm
Stayed 1 night in Oct 2020

6/10 Okay

Tri Rahmat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The wifi is up and down from my room.The parfume or room refreshers in the hotel was not my taste. The location is between train station and city centre. Cheapest private room i found in the downtown.
Stayed 3 nights in Sep 2020

2/10 Terrible

Bernadette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No star hotel
Don’t stay there. Was scared there. Antiquated, other rooms had milk and cheese and butter on windows.
Stayed 2 nights in Oct 2019

4/10 Poor

Tomas

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
My stay: 12th - 15th March 2020
The hotel itself was clean and tidy, the staff were professional and the room was comfortable but the bed mattress was very compressing and hurt my back really badly. The blue neon lit sign: HOTEL was right outside my window and kept me awake at night even with the curtains closed. Also, the lift malfunctioned quite often and wouldn’t stop at my floor when I called it and sometimes the doors would not open when it reached the ground floor or my floor (2nd floor).
Stayed 3 nights in Mar 2020

8/10 Good

Ibolya

Liked: Cleanliness, staff & service, room comfort
Comfortable, retro hotel
It's a comfortable hotel. I only spent couple of days there and it was clean with a good internet, but also very retro furnitures. A bit like time travelling to the '70s
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms need a refresh and pillows could be larger; but serviced our needs.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2019

6/10 Okay

Christyne, Toronto

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This hotel is old and dated. Amenities were SEVERELY lacking and room heaters did not work. No one answered the phone at the front desk when we tried to call down multiple times. Staff left sheets/towels/etc on floors outside rooms when going for lunch breaks which did not look good at all. Overall, this hotel is a poor choice and I would not stay here again.
Stayed 2 nights in Dec 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Nice hotel in Lyon
Good hotel near the city center, nice friendly staff. Would recommend it to friends.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great in the heart of Guillotiere. Room is really well equipped for the price you pay. Staff are great and check in / out couldn't be easier, as well as key drop offs when leaving. Really great if you're staying on a budget
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location. Budget friendly tourist ** hotel. Nice breakfast. Staff friendly. Good free wifi connection. Walls are thin; you can hear your neighbors and vice versa. Glad I stayed in November as this hotel doesnt have air conditioning. I heard it is not comfortable during hot months. However, I would recommend during colder months because its price and location.
Stayed 5 nights in Nov 2019

2/10 Terrible

Gavin, Brisbane

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
badly out of date, moldy, dank and depressing. Location is ok
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Somebody was trying to start our car in the hotel underground parking garage over the night. Windows were down and windshield vipers were in the middle position. Hotel is in a crappy location.
Stayed 2 nights in Oct 2019

8/10 Good

Mirko

Travelled with partner
Liked: Cleanliness, staff & service
This is two or three stars hotel. Very good location, close to center and main sightseens. Neighborhood is with a lot immigrants and it doesnt seem safe. Price is reasonable. Friendly staff.
Stayed 4 nights in Oct 2019

8/10 Good

Ha

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean. Great buffet breakfast. Staff friendly although the guy who checked me in came across as a bit officious. Good location, close to tram line linking Part Dieu station. Easy to get to the old town with it's attractions.
Stayed 2 nights in Oct 2019

8/10 Good

D., Serbia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean, it is small but perfect for 2 persons. It is close to the city center, 5 minutes on foot. They change towels every day, but maids were to loud while working, every morning they woke us up from other rooms.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
it was in a great location near public transport and
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Good location and interesting theme for the hotel. However the state of the room was less than desired, it was not thoroughly clean (spotted multiple hairs and dust pieces) and it had a vague scent of smoke in the room and hotel.
Stayed 1 night in Sep 2019

4/10 Poor

Jerry

Disliked: Property conditions & facilities, room comfort
Quite disappointing. Our room was 6xx, which we thought was the sixth floor. The elevator stopped at the sixth floor, but our room was more flight of stairs - difficult for 70 plus folks to negotiate while schlepping heavy luggage. Our room was stifling hot with no air conditioning. The room was tiny- I believe jail cells are larger. To top it all off we really wanted to take showers but there was no hot water. The guy at the front desk shrugged his shoulders and said that on the top floors we had to let the water run until it got hot enough. Iran the shower for four or five minutes and the water remained very cold. I gave up trying to take a shower. We had chosen this hotel because it was within walking distance of our river cruise and because it had received some favorable reviews. Bottom line: this was not a good choice.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and this place is bike friendly
Stayed 1 night in Sep 2019

8/10 Good

Chun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so good, it is nice and good.
Stayed 1 night in Sep 2019

4/10 Poor

Gabor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good building, bad Hotel
Hotel with good possibilities, but terrible managment. In the room no airconditioner. Becouse my room was on the west side, had to open the windows, but the street was very noisy. The Breakfast is poor, and expensive. The crew not friendly.In the bed wasn't possible to sleep well, mattress was old, and bad.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Aug 2019

8/10 Good

Arshad khan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
bussiness trip
The room was unfortunately too warm, and a bit smelly. The staff was friendly. Wifi connection was poor.
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst
The hotel is absolutely disgusting. You'd be better off to sleep on the street. It needs to be torn down. It's horrible.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No air con, very tired. No alternative due to World Cup. Nice area and most reception staff helpful
Stayed 7 nights in Jul 2019

4/10 Poor

ddaa, London

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good location, but appalling that there is no air conditioning at the property. Impossible to sleep, even with the window open, which added a problem of noisy neighbours.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not particularly comfortable stay, but I'm sure if my visit hadn't coincided with the heatwave it would have been fine! There's no AC in the rooms, but I guess for most of the year that's fine. Staff were really great. Nice and close to the tram/metro/centre, but it is a bit of a weird area. I didn't feel unsafe, it's just not especially pretty.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff at the front desk. Wiuld have like to have had a shower curtain or partial show door on the tub so the hand held hose did not spray everywhere and soak the bathrrom
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
This hotel is fine, but you get what you pay for, and I didn’t pay a lot. The single room with two twin beds is about as wide as the bed, and a small bathroom. Very high ceilings help. The rooms are clean and breakfast was fine too. My only complaint is my room was very very hot, there is no air conditioning or fans. I was given a small fan when I asked for one. A ceiling fan would make a huge difference, that’s what I recommend! The area isn’t dangerous, it’s in an interesting area easy walk to the Rhône. I also walked to the Gare de Lyon Part Dieu around a 25 min easy walk. I would recommend to those on a budget in cooler weather!
Stayed 2 nights in Jun 2019

8/10 Good

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
It was in a bad area and too far to walk for food and attractions.
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is located in a lively part of the city is in easy walking distance of the Metro.
Stayed 2 nights in May 2019