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Reviews of Mercure Lyon Genas Eurexpo

4 out of 5
Mercure Lyon Genas Eurexpo
36 Rue Antoine Pinay, Genas, Rhone

Reviews

8.2

Very good

Rating 10 - Excellent. 79 out of 213 reviews" "
Rating 8 - Good. 88 out of 213 reviews" "
Rating 6 - Okay. 29 out of 213 reviews" "
Rating 4 - Poor. 11 out of 213 reviews" "
Rating 2 - Terrible. 6 out of 213 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kit Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and lovely place.
Stayed 1 night in Apr 2023
Response from Corinne SAINRAT - General Manager on May 4, 2023
Dear Kit Man,Thank you for taking the time to share your experience following your stay at Mercure Lyon Genas Eurexpo hotel.It is a real pleasure to notice your satisfaction especially about our team and the place.It is with pleasure that we will welcome you again, Corinne SAINRAT - General Manager

8/10 Good

kathleen, Port Royal

Travelled with family
Liked: Cleanliness, staff & service
Our room was way too hot. No AC. 2 floor fans which shut off after 1.5 hours. We could open a window, but didn't help. The restaurant was excellent!
Stayed 1 night in Oct 2022
Response from Corinne Sainrat - General Manager on Nov 7, 2022
Dear Katy,Thank you for taking the time to share your experience at Mercure Lyon Genas Eurexpo.We are sorry that the room was too hot, we are currently in neutral period: without heatingor air conditioning, however lately there have been abnormal temperatures for the season,that's why we have provided you with fans, you also have fresh water available in the room, and we can also provide you with water mist.We look forward to seeing you again to satisfy you even more, Corinne Sainrat - GeneralManager

10/10 Excellent

Peter, Chard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite efficient stsff,very clean, nice bed, spacious room.
Stayed 1 night in Sep 2022
Response from Corinne Sainrat - General Manager on Oct 5, 2022
Dear Peter, It is a real pleasure to read you ! The whole team of the Mercure Lyon Genas Eurexpo hotel thanks you. We are delighted that you have appreciated our staff, the cleanliness of the establishment, the room... We hope to see you soon !See you soon, Corinne Sainrat - General Manager

10/10 Excellent

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Corinne Sainrat - Directrice on Jun 14, 2022
Bonjour Christian, Wahou !! 10/10 pour votre séjour au Mercure Lyon Genas Eurexpo. Toute l'équipe vous remercie. À très bientôt.

4/10 Poor

Peter

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Bathroom drains didn't work. Air conditioning was inefficient. Breakfast dining room staff weren't there to seat us then made us change tables after we were eating after seeing ourselves.
Stayed 1 night in May 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suited us down to the ground
Driving down through France this was a perfect stopover. Not so far from the motorway, a modern clean hotel with very comfortable, rooms, great outdoor space, and good food. Destination chargers for Tesla and other EVs make this a definite spot for future trips. Oh, and a McDonalds just across the road if you're fed up with hotel food.
Stayed 1 night in Jul 2021

10/10 Excellent

KP

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay during COVID
I stayed in the hotel during COVID19, so cleaniess and safetey measures are very important. The room was properly cleaned, overall hotel was clean and more importantly there was rooomservice with excellent service and decent meals. Even the breakfast could be delivered to the room on request. The rooms are modern and comfortable, good size television with CANAL+ channels. The only downside for some people could be that there is only 1 elevator for the whole hotel, with COVID only 1 person can enter so you might expect some waiting times in case you do not want to take the staircase (there are only 4 floors)
Stayed 3 nights in Mar 2021

6/10 Okay

Camille

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2021

10/10 Excellent

Camelia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Richard

Business traveller
Disliked: Cleanliness
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Customer service was great, colours of hotel room were amazing, one of the best Mercure’s we’ve stayed in!
Stayed 1 night in Nov 2019

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Vibe
Really nice vibe, food was good, room was also nice. Good value stay. O thing to do locally, limited to hotel without a car/taxi but was a business trip so OK.
Stayed 1 night in Oct 2019

10/10 Excellent

Yefim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for LYS
Comfortable night before flight from LYS the following morning. This hotel is located on the edge of a small town, with several parks.
Stayed 1 night in Jul 2019

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful decorations!
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Do NOT think this hotel is near the airport!
This is NOT an airport hotel, no matter how it is advertised! It is about 10 miles away from LYS, and using Uber, costs about $25 EACH WAY for transportation. The advertised shuttle service was NON-existent for us - even though it is widely advertised. And I was traveling with a native French speaker who could ask by telephone etc. There ARE three real airport hotels, Ibis, Kyriad and NH, all within five minute drive from LYS or possible walking distance (15-20 minutes). (There is a 20 Euro minimum for using Uber from LYS). Except for distance, Hotel Mercure was satisfactory - Good - nice desk people, quality linens, a good restaurant in another hotel about 10 minutes walk away., gated parking lot. Bad - refrigerator did not work, coffee service in room but no pot provided, old thermostat with no numbers on it (air conditioner was weak, did not work at all in first room, so we were moved into another room, still weak), toilet in separate room from sink and shower (common in French homes), room lights turn off automatically overnight, isolated location at the edge of fields bordering industry, MacDonalds diagonally one block away across the street
Stayed 1 night in Sep 2018

8/10 Good

rose w

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel
Stayed one night on way to Annecy because our flight from LHR came in late. Uber driver took us there fir 24 euro...4 miles away. Didn’t know they have shuttle for 5 euro pp. Hotel Restaurant was closed but there is a McDonalds across the road open till 11:00pm but not open for breakfast till 11:00 am. Hotel is quiet and clean. Breakfast for 15 euro is decent with self squeezed orange juice machine at your disposal, only till 9:30! Good value over all!

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities, room comfort
Skiing Holiday
Good location close to motorway when driving to the alps to go skiing. Easy to check in with friendly staff. Good parking facility with closed gate entry and exit. New hotel very clean and comfortable. Needs additional staff as had to wait a long time to get served at the bar.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Convenient but should be better
Some issue with first room booked ( they didn't finished cleaning ), so we moved to other one. Wifi was not working the first 2 days, neither the siphon of bathtub ( never fixed ). Friendly staff tho and ideally located near to eurexpo. We liked the food at their restaurant.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine airport hotel if you are flying out of Lyon
Nice enough business type hotel. Room was clean and comfortable. Locked indoor garage is nice. If you need to leave early in the morning for your plane be aware that you need to call the front desk person on your phone and wait while they come. The indoor garage is locked at night so they need to open it for you to get your car. I would definitely use this hotel again for an early morning flight out of Lyon.

6/10 Okay

jonathan, UK

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not too bad
We stayed here the night before an early flight from Saint exupery. The hotel was very quiet, and had the feel of an old communist block hotel. There is a gypsy camp opposite the hotel, just next door to mcDonalds. However, the room (we chose a penthouse suite) was very comfortable, other than the AC that was next to useless (the outside temperature was 32 centigrade at 1830hrs!). The town is this hotels best quality. It's picturesque and has some great amenities. We'd stay here again, but would have slightly lower expectations next time, so to avoid disappointment.

10/10 Excellent

Julie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable
Despite this hotel being on a main road and oppersite Mc Donald's, it was fabulous! The staff were very friendly, the food was great and the room itself was unexpectedly lovely!

8/10 Good

Jerome, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Good Quality and with Airport Shuttle FREE
Really nice and with the FREE shuttle to or from the Airport, it`s make the stay more affortable.

6/10 Okay

Steve, UK

Liked: Cleanliness
overpriced
wifi was slow to almost useless, the shower did not have a proper mount to enable anyone to stand up and use it. not any better than hotels that cost half the price.

8/10 Good

paul, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
slightly noisy room air con
Generally good. But sleep was disrupted by noisy air con

6/10 Okay

J. Gomez, USA

Liked: Cleanliness, staff & service
Convenient if you are traveling
This is a very plain hotel with not much to offer. It is convenient if you are taking an early flight from St. Exupery. It has a nice underground parking garage (only the first 24 hours are free of charge). There is nothing in the surrounding area, so if you want to buy something, you will need a car. The hotel is old but well-kept. Front desk personnel was friendly at check in and un-friendly at check out. Room was comfortable and spacious. Breakfast was very basic.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
An hotel with no internet!!!
Internet connection. The hotel is out of the downtown. You may only saty here for some kind of bussines prupose. However an hotel with no internet is no understandable. There is a wifi. But it is so slow, at the end you will decide not to remain connected. Incredible but true. A four star hotel with no internet connection.

10/10 Excellent

Morcos Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view
I enjoyed so much for staying in your hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good business hotel, but no weekend shuttle
stayed here at the "airport" hotel in Lyon, so we could catch and early flight the next morning. It was billed as having a shuttle. guess what, it doesn't run on the weekends. Fifty euros in taxi fees later, we got back and forth to the hotel--which is in the middle of nowhere, with only a McDonald's out front. the hotel was clean and nice, but the lack of a shuttle was annoying since it was advertised on the website. it'd make a good business hotel if you have to do business in the area (not Lyon itself, which is about 20km away) and during the week. Otherwise, forget it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel. Very clean and nice large room. The shower was extremely large with a great overhead faucet with lots of pressure.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ambassadeur Genas
modern and convenient hotel but still very expensive and poor breakfast

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not a shuttle hotel
We stayed here because we had an early flight out the next day and came to find that the airport shuttle did not start until 7:30 so we had to get a taxi at a Big expense since the hotel was very far from the airport. The wake up call we set up never went off, fortunately we used our cell phone as a backup. The taxi was late to pick us up thwt morning making it stressful for traveling. We went into town the night before, the taxi fare was high as the hotel was not close to anything except a McDonalds. Best set is to stay in Lyon and use the fast train .

8/10 Good

Greg, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Quiet
The hotel was clean and tidy with good rooms. Once I found the number to ring the hotel for the shuttle they came straight away. Coutesy return shuttle to the aiport was also handy. Quiet area not much around.

8/10 Good

Kerstin, Fairfax, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel with good restaurant
This was my second time staying at the Ambassadeur hotel, and it is a great choice if you are traveling during the week. Unfortunately, on weekends, their airport shuttle does not operate. The hotel has modern decor, comfortable rooms, and pleasant staff. I've eaten dinner there twice and their "menu affaires" dinner menu has excellent selections for a good price. Although the restaurant seems very business-oriented, they were very nice with my 4-year-old son, and prepared a simple dish for his dinner, which was not on the menu. The restaurant is nicely decorated as well. BTW, I have also stayed at the Kyriad hotel at the Lyon airport and the Ambassadeur is much more pleasant.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel Ambassadeur near Lyon airport
the hotel is fine but I had to leave early in the morning to catch a plane at the airport nearby but no one was there at the reception to open the parking gate for me. I was stuck for 25min and almost missed my flight !!

8/10 Good

Kerstin, Fairfax, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern rooms; good food
We stayed in this hotel after flying into Lyon from an overseas flight. We wanted a pleasant place to start our trip in France, and this hotel did the trick. We ate at the hotel restaurant, which had a reasonable prix-fixe menu for 3 courses. The restaurant staff were friendly at the food was good. The Expedia price included breakfast, which was copious. The only problem was that the free shuttle didn't operate on weekends, and we needed to get back to the airport on Saturday morning, so we had to take a taxi. Because of that, I would only stay here during the week, unless I had a rental car.

10/10 Excellent

Douglas, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
This was the last day of our trip, so we wanted a hotel near the airport. Our stay was a very positive experience. The room was modern, comfortable and spotless. The neighbourhood was quiet, making for a good night's sleep. Petit dejeuner was excellent. The hotel restaurant was not open on Sunday but the McDonald's across the street (pristine!) was fine. Trip to the airport was an easy 15 min without traffic worries. Definitely recommended.

10/10 Excellent

Christophe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Pascale

Stayed 1 night in May 2023
Response from Corinne Sainrat - General Manager on May 29, 2023
Chère Pascale,Whaou un grand Merci pour cette magnifique note suite à votre séjour au Mercure Lyon Genas Eurexpo !Nous espérons que vous avez passé un agréable séjour chez nous !Au plaisir de vous recevoir de nouveau ! Corinne Sainrat - Directrice

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personnel acceuillant et serviable.
Stayed 1 night in May 2023
Response from Corinne Sainrat - General Manager on May 17, 2023
Cher Marc,Un grand merci pour ce charmant commentaire concernant votre séjour au Mercure Lyon Genas Eurexpo.Nous sommes ravis que vous ayez passé un agréable séjour grâce à notre équipe accueillante et serviable.Au plaisir de vous accueillir de nouveau très vite, belle journée, Corinne Sainrat - Directrice

4/10 Poor

Jose

Business traveller
Disliked: Amenities, property conditions & facilities
No atienden reclamaciones. La calefacción no funciona en la habitación y después de dos reclamaciones y confirmado que pasarían a revisar, nadie apareció.
Stayed 1 night in Mar 2023
Response from Corinne Sainrat - General Manager on Apr 19, 2023
Hola Jose,Gracias por tomarse el tiempo de dar su testimonio tras su estancia en el Mercure Lyon Genas Eurexpo.Lamentamos que su solicitud no haya sido procesada, probablemente se trate de un malentendido entre nuestros equipos, tenga en cuenta que se trata de un caso aislado. Tomamos buena nota de sus observaciones y haremos lo necesario para solucionar este problema de climatización.Esperamos recibirle de nuevo para seguir satisfaciéndole, Corinne Sainrat - Directora

8/10 Good

stephane

Stayed 1 night in Jan 2023
Response from Corinne Sainrat - General Manager on Jan 23, 2023
Bonjour Stéphane,Nous vous remercions d'avoir pris le temps de nous attribuer cette charmante note suite à votre séjour au Mercure Lyon Genas Eurexpo.Au plaisir de vous revoir bientôt,

10/10 Excellent

Hamza

Stayed 1 night in Jan 2023
Response from Corinne Sainrat - General Manager on Jan 23, 2023
Cher Hamza,Un grand merci pour cette magnifique note attribuée à votre séjour au Mercure Lyon Genas Eurexpo !En espérant vous revoir très vite !

10/10 Excellent

Jean Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Très bon hôtel
Nous n’avons passé qu’une nuit dans l’hôtel car nous étions de passage. Nous ne sommes malheureusement pas allés manger. La chambre était parfaite, les lits sentaient vraiment le frais. Nous y retournerons, car nous sommes régulièrement de passage quand nous allons à l’aéroport de Lyon. Nous avons vraiment trouvé un hôtel qui nous convient à a peine 15mn de l’aéroport
Stayed 1 night in Dec 2022
Response from Corinne Sainrat - General Manager on Dec 27, 2022
Cher Jean-Paul,Un grand merci pour ce beau témoignage concernant votre séjour au Mercure Lyon GenasEurexpo.C’est avec plaisir que nous constatons que vous avez apprécié notre chambre et notre position géographique.Nous serions ravis de vous accueillir de nouveau lors de votre prochain passage pour vous rendre à l’aéroport de Lyon.À très bientôt, Corinne SAINRAT - Directrice

10/10 Excellent

Noemia

Stayed 2 nights in Nov 2022
Response from Corinne Sainrat - General Manager on Nov 29, 2022
Bonjour Noemia, Un immense merci pour cette note irréprochable concernant votre séjour au Mercure Lyon Genas Eurexpo !Nous sommes ravis que vous ayez apprécié l’ensemble de nos prestations, à très bientôt pour un nouveau séjour chez nous ! Corinne Sainrat - Directrice

10/10 Excellent

Lucas

Stayed 1 night in Nov 2022
Response from Corinne Sainrat - General Manager on Nov 15, 2022
Bonjour Lucas,Whaouu un grand merci pour cette parfaite note !Nous espérons vous revoir prochainement au Mercure Lyon Genas Eurexpo, Corinne Sainrat- Directrice

2/10 Terrible

sabrina

Travelled with family
Disliked: Property conditions & facilities
Déçu devenu super chère et la pisicne en supplément … une blague
Stayed 1 night in Aug 2022
Response from Corinne Sainrat Directrice on Aug 30, 2022
Chère Sabrina, Nous vous remercions d'avoir pris le temps de partager votre expérience suite à votre séjour au Mercure Lyon Genas Eurexpo.Toutefois, nous sommes surpris de votre retour car la piscine n'est pas payante et vous aviez connaissance du prix de votre chambre lors de votre réservation. Concernant la piscine et dés lors que vous libérez votre chambre, l'accès a celle ci est fermée. Nous espérons regagner votre confiance lors d'un prochain séjour.Cordialement Corinne SAINRAT

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for travellers
The hotel is a good choice for travellers. We first got a room that previously has been a smoking room and despite a long time ago and good cleaning the room was not satisfying for us not being smokers. But the reception was very helpful and we got a new room to our satisfaction. They have a safe parking outside and close the gates during the night. Fresh and clean hotel that served a good breakfast before we hit the road again. Recommended.
Stayed 1 night in Aug 2022
Response from Corinne Sainrat - General Manager on Aug 24, 2022
Hello Peter,What a pleasure to read you! We are delighted that you enjoyed your stay at Mercure Lyon Genas Eurexpo. We thank you for informing the reception of your request for a change of room and that this was carried out! Indeed, your satisfaction is our greatest achievement and reward. We also thank you for your recommendation and we hope to see you again very soon.. Best regards, Corinne Sainrat - General Manager

8/10 Good

Clément

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022
Response from Corinne Sainrat - Directrice on Jul 18, 2022
Bonjour Clément, Nous vous remercions pour votre note concernant votre séjour au Mercure Lyon Genas Eurexpo. Nous espérons vous revoir très prochainement. À bientôt,

10/10 Excellent

Franck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
temps calme !
formidable accueil chambre spacieuse endroit nécessitant un véhicule pour les alentours et lyon, mais spot quiétude performant !
Stayed 1 night in May 2022
Response from Corinne Sainrat - Directrice on Jun 14, 2022
Bonjour Franck, Quelle belle note ! Nous vous remercions d'avoir pris le temps de donner un avis sur votre séjour au Mercure Lyon Genas Eurexpo. Nous sommes ravis que vos ayez apprécié notre accueil, nos chambres ainsi que notre spot que vous avez qualité de quiétude performante ! Nous espérons vous revoir très prochainement.