Fireplace

Reviews of Peaks of Otter Lodge

3 out of 5
Peaks of Otter Lodge
85554 Blue Ridge Pkwy, Bedford, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 422 out of 854 reviews" "
Rating 8 - Good. 297 out of 854 reviews" "
Rating 6 - Okay. 90 out of 854 reviews" "
Rating 4 - Poor. 28 out of 854 reviews" "
Rating 2 - Terrible. 17 out of 854 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing stay at Peaks of Otter. We walked the lake, took the shuttle almost to the top of Sharp Top Mountain and then hiked the rest of the way up, sat by the lake in the evenings by the fire pit, read on our balcony which over looked the lake, and ate in the dining room for most meals. The staff were very attentive and accommodating, answered all our questions and were always willing to help. Room was very clean and comfortable. We enjoyed our stay and will definitely be back!
Stayed 2 nights in Nov 2023

8/10 Good

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Richard, Spartanburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous setting, great hikes, dining room with fantastic view ! But would like small refrigerators in the rooms.
Stayed 2 nights in Oct 2023

8/10 Good

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service
For more than $200 per night, I'd expect more towels in addition to two bath towels and one small hand towel. There were no toilette items, lotions etc. The view from balcony was excellent!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathleen

Stayed 2 nights in Oct 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for relaxing, family time, unwired time, Definitely recommend taking shuttle to The Peak. Lovely, accommodating staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Denise Aherne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, just beautiful! I’ll be back!
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Stayed 3 nights in Oct 2023

8/10 Good

GARY

Travelled with family
Liked: Cleanliness, amenities
Never stay on first floor of lodge unless you like noise.
Stayed 4 nights in Oct 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful visit in October.
Stayed 1 night in Oct 2023

4/10 Poor

Baxter

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The property is an absolutely beautiful setting. The rooms have no soundproofing and are very loud with activity going on around them. Not enough parking to accommodate the hotel and the restaurant. Tried to eat breakfast in the restaurant and was told they were not taking anyone else yet they were still open. If they know the hotel is full then the restaurant should be staffed appropriately, especially because there is no restaurant within seven or 8 miles. Just disappointing when you pay $260 for a room not to have a $260 experience.
Stayed 1 night in Oct 2023

2/10 Terrible

Fan

Stayed 1 night in Oct 2023

8/10 Good

Gerri

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean...employees were very hospitable! We had a lovely time !
Stayed 2 nights in Oct 2023

10/10 Excellent

Melodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a View!
The rooms were clean and had that country charm. Beautiful view from room. Eveyoe was friendly and very helpful.
My view!
Stayed 1 night in Oct 2023

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Very relaxing!
Stayed 1 night in Oct 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Room was older but very well maintained. Setting with the lake and mountains was breathtaking.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tara

Stayed 1 night in Oct 2023

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location. It is right on the parkway.
Stayed 1 night in Oct 2023

10/10 Excellent

Bruce, Houston

Travelled with family
Liked: Cleanliness, amenities
Lovesd it beautiful views
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaks of Otter lodge is in a lovely location, though the lodge could certainly use an update. Our lower level/open patio room to the lake smelled musty. And we could hear the loud footsteps from the room above. Also, it was a foggy evening and morning so couldn’t really totally take in the full view of the ‘Peaks’. The walk around the lake was nice. The best part was the bar area with the cozy fireplace. We had our dinner in that area and had a lovely conversation w the bartender Brandon. He made the evening’s experience great!
Stayed 1 night in Sep 2023

10/10 Excellent

Doina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Louise

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lodge Amidst Natural Perfection
Returned here after a 2001 visit with children. It is still a great spot to overnight or stay longer as driving Blue Ridge Parkway. Comfortable, clean room. Good bed. Wonderful views of lake and Sharp Top. Great dinner in lodge dining room. Brittany, our server was delightful. We did not do Sharp Top this time but is a must experience if time permits.
Stayed 1 night in Oct 2023

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It could use an upgrade here and there but it's acceptable. The bed was comfortable!
Stayed 2 nights in Oct 2023

8/10 Good

Valentina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a weekend trip to the lodge, it was a pleasant stay. The chack in process was a breeze, and the best part was that every room had a stunning view of the lake. The location is perfect for leisury walks around the lake or more adventurous hikes to Sharp Top. Dining at the lodge restaurant was a delight - delicious food accompanied by breathtaking lake views. Highly recommended!
Stayed 1 night in Oct 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Seema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views/location! Staff was very helpful and friendly. Wonderful experience!!
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we enjoyed are stay, but we were annoyed to begin with that we didnt get a call until after 10am on the morning of our checkin saying that they had not had power since a storm came through on Saturday (2 days prior). It was expected to be back on by 4pm that day & thankfully it was because we were already on the road & felt like are hands were tied. I also would have liked to know that cell service there is very spotty, as we always let our families know when we arrive somewhere safely. Other than these things we enjoyed our stay. Dinner & breakfast were both great & the service we got from everyone on staff was wonderful. If you want to take a break from the hustle & bustle of every day life & enjoy the great outdoors this is your place.
Stayed 1 night in Sep 2023

8/10 Good

Arthur

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Billy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outside great
Stayed 2 nights in Sep 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this property is absolutely amazing. There is no pool but we were able to go hiking fishing right outside of our room. Fire pit with chairs around. It was awesome. Dining in the lodge was great! Rooms were nice but beds were a bit hard. I also wish we had a small refrigerator in each room since it takes at least 20 minutes to get down the mountain. If you're going to go to dinner but you can't bring back leftovers because there's nowhere to put it. It was an amazing weekend with my husband and two boys ages 7 and 10. 😊
Stayed 2 nights in Sep 2023

10/10 Excellent

Virginia

Stayed 2 nights in Sep 2023

6/10 Okay

Sandra

Liked: Room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Joel

Travelled with group
Liked: Staff & service
Disliked: Amenities
It’s clean but rather dated. It’s been remodeled. But I find it rather pricey for what your getting!
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff at front desk and restaurant acted as though they wished no one was there. At check in, evidently, their credit card system can't distinguish between Visa and Discover. He told me to insert my card and I did, seconds later it beeped and I removed my card. The desk clerk asked me if I used a Visa card, and I said no, Discover. He huffed and said hold on. I told him I have a Visa if that's easier. He said NO, just stick in the Discover now, with an extremely hateful tone. He then handed me my key cards without a word, looked past me and said next. Later went to the restaurant for dinner and learned that their computer system crashed and they couldn't open until it was back up. IT had been called and we could wait. After 30 minutes of waiting with about 30 other people, I went back to the hostess stand and asked for a menu so that we would be ready once they opened. The manager looked at me sternly and said no, we are not going to open tonight and I should look elsewhere for dinner. Closest alternative is 15 miles through curvey mountain roads. She didn't even tell anyone else waiting, so I went around telling everyone else there. One of the main reasons we chose the Lodge, was the convenience of having dinner right on the Parkway and watching the sunset over the lake while dining. Didn't get to experience any of it and the staff didn't care at all. We were expecting a magical experience and were deeply disappointed and insulted as well.
Stayed 1 night in Sep 2023

10/10 Excellent

Buna, Columbia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe was very helpful when I left my cane behind. I picked it up the following week.
Stayed 1 night in Sep 2023

8/10 Good

Duane

Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
Blue Ridge Parkway
The grounds and surrounding area were beautiful. The hotel is old and it screams refurbish me! The room reminded me of my Army barracks with the cinder block walls and the windows. The bathroom was very small and had only one towel rack. The vanity was very small and again. Needs an over haul. I’m not a snob but this place is old. Our experience was very good except for the room. It had no microwave or refrigerator. Beds were comfortable and clean linens. We had our 2 Goldendoodles with us so the ground floor room was extremely helpful. Once you get out of your room the pond/lake was very beautiful with a walking trail all the way around it. The restaurant was good with a variety of foods and the wait staff were amazing. They were so friendly and respectful. They go out of their way to make sure you are happy. The view from the dining room is beautiful as every table has a great view. The breakfast buffet was great and it had real scrambled eggs with veggies in it. Lots of fresh fruit and yogurts. The convenience to the Blue Ridge parkway was right down the road. Beautiful scenery and well groomed roads.
Front of the lake
Otter’s Peak
Bridge on the trail around the lake
Lodge in the distance
Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for escape into nature. Accommodations were very clean and kept up. However, the lodge was built in 1964 and has small bathrooms and the HVAC needs to be updated. Otherwise, it is a great place to stay. Plenty of hiking trials nearby and lots of outdoor activities. Also, its a short drive to Bedford which is a lovely little town itself.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

George, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place in the mountains and terrific staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A cozy, comfortable stop on the BRP
The room was WONDERFUL and we especially enjoyed the deck to watch the sunset over Sharp Top. The bed was very comfortable and the shower was refreshing. The waitresses/ hostess in the dining room were terrific as well! Our only complaint is meant for the evening manager who was not friendly, welcoming, or helpful. Our shower soap was empty and when we asked for soap, he was indifferent, stated that there "was nothing he could do for us" and sent us on our way. The morning manager was VERY friendly even though we barely interacted at 7am!! Too bad... the rest of the experience was wonderful.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. Beautiful view of the lake and mountains. Great food and service at the lodge restaurant. Wonderful experience!!
Stayed 1 night in Sep 2023