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Reviews of Pavillon Winter Luxor

5 out of 5
Pavillon Winter Luxor
Cornish El Nile Street, Luxor

Reviews

9.0

Wonderful

Rating 10 - Excellent. 356 out of 559 reviews" "
Rating 8 - Good. 141 out of 559 reviews" "
Rating 6 - Okay. 36 out of 559 reviews" "
Rating 4 - Poor. 16 out of 559 reviews" "
Rating 2 - Terrible. 10 out of 559 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Nice hotel 20 minutes from airport. Good bars and restaurants on property the hotel is attached to the Palace Hotel which is beautiful. Must dress for dinner and the bar in there. Very helpful and friendly Staff. Pool area lovely. Would recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was super nice
Stayed 1 night in Mar 2024

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nataline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis of calm Great staff friendly and amenable A
Stayed 5 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had awful experience at this hotel: from the gridy poorly mannered hotel staff and management to dirty old rooms. Simply awful Beware.
Stayed 1 night in Dec 2023

2/10 Terrible

Nataliya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful experience
This is the worst hotel in all my travels. Terrible management, filthy old rooms, terrible food. Simply awful experience. Please save your money and book different hotel.
Stayed 4 nights in Dec 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A verdant oasis
I stay in a lot of hotel rooms over the course of a normal year, and I’ve never had a stronger desire to write a review than I do today. Briefly: this hotel and especially its staff are simply superb, full stop. It’s difficult to overstate how lovely the grounds of this hotel are — it’s a truly verdant oasis in the center of an otherwise rather dusty (if still lovely!) city. But none of us travels to a city just to spend time on a hotel’s grounds, and when you do decide to venture out to the bustling city center, the river promenade, or Luxor Temple itself, all you need to do is cross the street. They’re all literally feet away. But as great as the hotel is, that’s not why i’m writing this review today — I’m writing this review because the staff of this hotel, in particular a staff member named Ola, went above and beyond in multiple different ways to help make our stay there with our elderly family comfortable by caringly accommodating some of our requests that I’d honestly describe as somewhat unreasonable. We felt so welcomed and cared for that I can’t imagine going anywhere else if we were ever in Luxor again.
Stayed 1 night in Dec 2023

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 2 nights in Dec 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
All staff there is super helpful and kind , great location
Stayed 2 nights in Nov 2023

10/10 Excellent

Anthony Haydn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pavillon shares garden and pool facilties with the Winter Palace Hotel built in 1886. Celebrities, Royalty and Heads of State stay there. Pavillon rooms have garden or pool view. Clean bedding and towels daily. Pool towels provided. Stunning tropical gardens, with flamingos, are absolutely immaculate. Excellent breakfasts can be taken in the garden in peace and quiet.
Stayed 13 nights in Oct 2023

8/10 Good

Verified traveller

Stayed 1 night in Oct 2023

10/10 Excellent

Hal

Stayed 1 night in Sep 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast staff
Stayed 3 nights in Sep 2023

4/10 Poor

Ada

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at pool was nice and cordial including in the Morning at breakfast
Stayed 7 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
I would recommend. A fraction of the cost compared to next door. The swimming pool is a huge plus. Breakfast was great. Includes made to order eggs.
Stayed 2 nights in Jul 2023

8/10 Good

Westley

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. My only ding is the pool not being open past sunset. But that is all of Egypt as a whole not just this property so that won’t change. Additionally they need new TVs in the rooms. Mine was very old and had to get maintenance up just to help turn it on because it didn’t work. Fantastic views and great staff
Stayed 2 nights in Jun 2023

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the facility and the staff were very friendly and helpful. We didn’t like that we had to wear formal clothes to have dinner at all the restaurants. It was over 100°. I also didn’t like the food that much at dinner. I ordered pasta with mixed seafood and I honestly couldn’t find more than 2 small tiny pieces of crab. The best thing about the hotel was the staff and the garden.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is nice. The service is excellent. Here I must mention Mr Rashedi and Joacanda. However the hotel needs maintenance. It is run down. Breakfast is poor for a 5 star hotel. No coffee maker in room which is also weird for a 5 star hotel
Stayed 2 nights in May 2023

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful garden, close to everything and CLEAN rooms (:
Stayed 1 night in May 2023

10/10 Excellent

Tabrez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Arshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Louie, Berwyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and the gardens were magnificent.
Stayed 2 nights in Mar 2023

8/10 Good

Louie, Berwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was simply above expectations.
Stayed 1 night in Mar 2023

8/10 Good

Christin

Travelled with family
Liked: Cleanliness, staff & service
The staff were very nice. Adam, who works in the kitchen, made some good bakes. The garden was beautiful! The hotel does need a makeup because the plugs were falling out of the sockets. Excellent location though.
Stayed 2 nights in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023

10/10 Excellent

Cheryl

Stayed 6 nights in Feb 2023

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time here in this beautiful hotel. We are always very satisfied with the staff and the management of this hotel. At my day of leaving I got sick and my plane went very late in the evening. Not only I could stay much longer in my room but also I received fruit basket. Thank you again and we will be back next year for sure.

10/10 Excellent

Noppawan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location

8/10 Good

KARINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location close to the different sights, amazing garden and swimming pool. The breakfast was excellent. The staff was extremely professional.

6/10 Okay

Brian

Liked: Staff & service, room comfort
Cigarette Smoke.
Hotel smells of strong cigarette smoke. It is Egypt, so there are not many nice options. I would say just atay at the Winter Palace.
Stayed 1 night in Dec 2022

8/10 Good

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need to clean!
Rooms and hallways need a complete renovation and cleaning!
Stayed 1 night in Dec 2022

10/10 Excellent

Laureta

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden breakfast is highlight of total, drink coffe and overlook the banana and orange tree is awesome.
Stayed 2 nights in Nov 2022

10/10 Excellent

Frankin G Garcia, Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Luxor. The amenities and the people are what you expect from one of the best hotels in town. The swimming pool is an oasis, a real one. Thanks
Stayed 2 nights in Nov 2022

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Claudia

I was expecting better
Table in the balcony so dirty with dust from long time ago. The food was not good
Stayed 2 nights in Oct 2022

4/10 Poor

SERGIO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Do not confuse with Winter Palace!
The carpet is heavily soiled in the hotel hallways. The room had a balcony with a chair and the cushions were heavily stained. Toilet seat did not stay up. In general the winter pavilion wing is very poorly maintained and should not be considered a luxury hotel but because it shares the grounds with the winter palace hotel it is marketed as such.
Stayed 2 nights in Oct 2022

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with beautiful gardens and swimming pool. Tour organized through the hotel was great, although they did accidentally charge it to the wrong room. Easy walk to Luxor Temple. Was a great relief to spend a couple of days there after the noise and heat of Cairo - wish I could have stayed longer!
Stayed 2 nights in Sep 2022

10/10 Excellent

Neal, SAN DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool is great. The hotel is very well maintained... and not expensive.
Stayed 2 nights in Sep 2022

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay ruined by staff shouting at me
have just come to the end of a glorious 5 nights staying here and overall we have had a great stay. Winter palace is a beautiful, historic hotel on the banks of the Nile and since I visited here many years ago I dreamed of staying. Mohamed Ali, the chief concierge was amazing at helping us book everything and was so helpful and kind. The room was spotless and so comfortable and housekeeping was perfect. We went to the royal bar daily and it was beautiful, amazing service and really lovely staff, one of the men working there looked after us every day and was so amazing! The staff at breakfast were so lovely and the breakfast was tasty and delicious! The grounds of the hotel were so beautiful, amazing ancient palm trees, gorgeous flamingos that were rescued and gorgeous indigenous birds. The gardens are kept so beautifully and it is a really special place to stay. I feel like giving this place a one star owing to one really nasty and unpleasant experience but I feel it wouldn't be fair. I was taking photographs and has asked permission from one staff member who said to please feel free to go where I please. another staff member, a male, started shouting at me to get down off the stairs, made a huge scene in front of everyone and humiliated me in front of a foyer full of people. I have never experienced such behaviour in a 5 star hotel. Disgusting and I will be emailing Sofitel and hotel management about this.
Stayed 5 nights in Aug 2022

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property and hotel Staff. Everyone was very professional, friendly, and welcoming. This resort style hotel is in a great location near Luxor Temple & is Highly recommended to our family, friends, and anyone visiting Luxor for the first time.We can’t wait to return and plan to stay here at Pavilion Winter Palace again. Thank you!
Stayed 2 nights in Aug 2022

10/10 Excellent

Maddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff lovely, pool great, gardens beautiful, thank you!
Stayed 4 nights in Aug 2022

10/10 Excellent

Yingqin

Stayed 2 nights in Aug 2022

10/10 Excellent

Becky A S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is gorgeous, and the staff are attentive. My only complaint is that there are predatory taxi drivers, carriage drivers and felucca salespeople waiting for guests to exit the property.
Stayed 4 nights in Jun 2022

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, especially the breakfast and the staff. It is a shame that the swimming pool closes at dusk, even when it is over 35 degrees out. Also, the AC in the room could not really be regulated. On or off.
Stayed 3 nights in Jun 2022

2/10 Terrible

Christison

Stayed 4 nights in Jun 2022

10/10 Excellent

elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to walk around the town. Decent breakfast but wonderful pool and the garden.
Stayed 1 night in Jun 2022

10/10 Excellent

Tamsen Song

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022