Reception

Reviews of Sofitel Luxembourg Europe

5 out of 5
Sofitel Luxembourg Europe
6, Rue du Fort Niedergrunewald, Quartier, Européen Nord, Plateau de Kirchberg, Luxembourg City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 320 out of 497 reviews" "
Rating 8 - Good. 139 out of 497 reviews" "
Rating 6 - Okay. 26 out of 497 reviews" "
Rating 4 - Poor. 8 out of 497 reviews" "
Rating 2 - Terrible. 4 out of 497 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An exceptionally nice hotel, great staff, perfect location, easy access to all. Highly recommend!
Stayed 2 nights in Apr 2024
Response from OPs Manager on Apr 14, 2024
Dear MarkThank you for your nice feedback in regards to your recent stay at the Sofitel Luxembourg Europe.We really appreciate it and shared your compliments on our staff with them.We hope having soon the pleasure of welcoming you back with us.Best regardsFernando Lopez LensArea General Manager for Sofitels in LUxembourg

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from OPs Manager on Feb 3, 2024
Dear Andrea,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay for Luxembourg
Very pleasant and modern hotel, front desk staff excellent
Stayed 1 night in Dec 2023
Response from OPs Manager on Feb 3, 2024
Dear Andrew,Thank you for your great rating on Expedia. We highly appreciate it. Especially your compliments on our front desk staff are really nice. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

10/10 Excellent

Valerie

Stayed 1 night in Dec 2023
Response from OPs Manager on Feb 3, 2024
Dear Valerie,Thank you for your great rating on Expedia. We highly appreciate it. We hope having soon the pleasure of welcoming you back with us. Best regards,Fernando Lopez LensArea General Manager Sofitel Luxembourg

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place however no valet service and no bell service and difficult to park and find the property and no English speaking tv.
Stayed 2 nights in Nov 2023
Response from Fernando López Lens on Nov 18, 2023
Dear Sir,First of all, we would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe.We are pleased that you enjoyed our hotel, however, we are very sorry to read that our valet service was not available on your arrival, as well as for the lack of English channels.We are looking forward to welcome you again in the near future for another stay even better than the previous one.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

Paulina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Easy
Stayed 1 night in Sep 2023
Response from Fernando López Lens on Oct 4, 2023
Dear Madam,We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe.We are thrilled to receive such nice comments, indeed, we do our utmost to make your stay as easy and enjoyable as possible.We are looking forward to welcome you again in the near future.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms, extremely helpful staff. It is easy getting around Luxembourg due to the free tram very close to the hotel.
Stayed 2 nights in Jul 2023
Response from Fernando López Lens on Jul 29, 2023
Dear Madam,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Good

Carlos

Stayed 1 night in Jun 2023
Response from Fernando López Lens on Jun 29, 2023
Dear Carlos,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, staff is great!
Stayed 3 nights in May 2023
Response from Fernando López Lens on May 20, 2023
Dear Daniel,Thank you for sharing with us your recent experience at Sofitel Luxembourg Europe.We are delighted to read that you had a very pleasant time with us.Your satisfaction is the best reward our team can receive.We hope to welcome you again in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great staff. Good facilities. Nice touches.
Stayed 2 nights in Apr 2023
Response from Fernando López Lens on Apr 19, 2023
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

Scott

Stayed 1 night in Feb 2023
Response from Fernando López Lens on Mar 17, 2023
Dear Scott,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

Mairi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff (particularly in the reception) were very friendly and helpful. They really went out of their way! The only downside was the breakfast with the scrambled eggs that looked like a bowl of soup - as if they weren't even cooked at all. No surprise that no one was eating them. No cooked eggs seemed to be available.
Stayed 2 nights in Feb 2023
Response from Fernando López Lens on Feb 25, 2023
Dear Madam,Thank you for sharing your experience at Sofitel Luxembourg Europe.We are delighted to read that you enjoyed your stay thanks to the kindness of our staff, especially at the reception.However, we are very sorry to read that you did not appreciate the quality of the scrambled eggs.We will take the necessary measures to ensure that this does not happen again in the future.We hope to have the opportunity to welcome you again in the near future for another stay even better than the previous one.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

IGA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and solidified
Stayed 2 nights in Oct 2022
Response from Fernando López Lens on Oct 12, 2022
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

8/10 Good

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff
Stayed 2 nights in Aug 2022
Response from Fernando López Lens on Sep 20, 2022
Dear Sir,We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Location on a new site with other hotels. Great free tram service every 5 mins to centre. Great service, no on site restaurant on Sunday but others nearby. Two of the best night’s sleep I’ve had with superior bedding.
Stayed 2 nights in Aug 2022
Response from Fernando López Lens on Aug 26, 2022
Dear Mark,Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg EuropeWe are delighted you enjoyed your stay with us, your satisfaction is the best reward we can receive.Indeed, we do not have a restaurant open on Sundays, but we do serve food in our Sixty Four bar, otherwise, our front office teams are always happy to recommend a restaurant.We are looking forward to warmly welcoming you again in the near future.Yours sincerely,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

Matthew

Stayed 1 night in Aug 2022
Response from Fernando López Lens on Aug 27, 2022
Dear Matthew, Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future.Best regards,Fernando López LensArea ManagerSofitel Luxembourg Europe

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had never stayed at this property and had no idea how great it would be!! Will now look for these ever where!!
Stayed 1 night in Jul 2022
Response from Fernando López Lens on Jan 24, 2023
Dear Donna,We would like to thank you for your comment.We do not understand how it is that you received a message when you did not stay with us.However, we would be happy to welcome you and offer you a stay of the highest quality.Yours sincerely,Fernando López LensArea Manager Sofitel Luxembourg Europe

10/10 Excellent

Kamlyn

Stayed 1 night in Jul 2022
Response from Fernando López Lens on Aug 2, 2022
We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Excellent

Lars

Stayed 2 nights in Feb 2022
Response from Fernando López Lens on Feb 27, 2022
Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive return. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

10/10 Excellent

LYDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2021
Response from Fernando López Lens on Jan 11, 2022
Chère Lydia, Nous sommes ravis de recevoir votre retour à la suite de votre séjour dans notre hôtel et tenons à vous en remercier. Ce fut un plaisir de vous accueillir au Sofitel Luxembourg Europe, et nous espérons avoir la joie de le refaire dans un futur proche. Nous restons à votre entière disposition si nous pouvons vous aider à organiser votre prochain séjour dans notre établissement. Fernando López Lens Area Manager Sofitel Luxembourg Europe

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Fernando López Lens on Nov 11, 2021
Dear Sir, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to receive such amazing review. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. Kind regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2021
Response from Fernando López Lens on May 30, 2021
Dear Sir, We would like to thank you ffor giving us this rating for your stay at the Sofitel Luxembourg Europe. It is a pleasure for us to see that you had a great time with us. We hope to have the opportunity to welcome you again in the near future. Yours sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly service
We spent 3 days in the Sofitel and the service was outstanding. The personnel is very friendly and helpful. The location of the hotel is good because the city can easily be reached by tram.
Stayed 3 nights in Sep 2020
Response from Fernando López Lens on Sep 29, 2020
Dear Guest, We would like to truly thank you for taking a moment out of your precious time to write us this review. We could not be happier to read such amazing comments, I will make sure to pass on your very kind words onto our Ambassadors. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. We remain at your entire disposal should there be anything we can do to facilitate your next stay with us. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Katrine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Had a great stay. Excellent service and a spacious room. Only 2km to the city, with great bus connections.
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, the hotel isn't brilliantly central and Uber/Bolt/Taxify doesn't exist, but the buses and tram are useful and for the great weekend rate this was a brilliant stay. Possibly the most comfy bed I'd ever slept in; I even drew a luxurious bath and the Italian restaurant downstairs has a brilliant quality offering. The topped up minibar on water/soft drinks is appreciated, great toiletries, luxury shower and great lighting and coffee station all adds to me giving this property 5 stars for value, comfort and overall feel.
Stayed 3 nights in Jan 2020
Response from Fernando López Lens on Jan 21, 2020
Dear Guest, We wanted to thank you for your comments following your stay at the Sofitel Luxembourg Europe. We are thrilled to read that you had an excellent stay with us. Indeed, we are not located in the city center but the public transportations in Luxembourg are really good and allow our guest to be in the city center really fast and easily. Furthermore, it is very important for us to offer an unexpected service that exceeds the expectations of our customers such as offering the mini-bar for example. We are looking forward to welcome you again in the near future for another wonderful stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Fernando López Lens on Jan 12, 2020
Dear Customer, We would like to thank you very much for having taken the time give us this perfect grade following your stay at Sofitel Luxembourg Europe We shared your marks with our team and we are all very happy to know that you enjoyed your stay with us! Thank you again for your time and we hope to have the pleasure to welcome you again soon. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were superb and very well trained. A couple of snags in the room which i pointed out to the reception - bedside reading light panel loose, window handle loose. Breakfast very expensive at 31 euros per person for an average breakfast. New restaurants and eateries nearby worth a visit
Stayed 3 nights in Dec 2019
Response from Fernando López Lens on Jan 3, 2020
Dear Anonymous, First of all, we wanted to thank you for this review following your stay at Sofitel Luxembourg Europe. We are thrilled to read that you enjoyed your stay with us especially thanks to our "Ambassadeurs". We are agree with you, we have a superb team which really love their work. However, we are truly sorry to read that you met couple of snags in your room. This should not have happened and we will take the necessary measures so that it does not happen again We hope to have the chance the welcome you again soon for another stay even better than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super beds, showers and staff
What fantastic staff. A very comfortable bed and an ace shower with excellent water pressure. Two tram stops from city centre. Very happy stay here again
Stayed 2 nights in Dec 2019
Response from Fernando López Lens on Dec 9, 2019
Dear A, First of all, we would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are delighted to read that you enjoyed your moment with us. It is very important for us to receive such warm comments because your satisfaction is the best reward for us. We would be happy to welcome you again soon for another "Magnifique" stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from General Manager on Oct 20, 2019
Dear Anonymous, Thank you for taking your time and sharing with us your view of Sofitel Luxembourg Europe. We are pleased to learn that you had a great experience at our hotel. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Trang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very nice but the view is not so good as I wish ...
Stayed 3 nights in Oct 2019
Response from Fernando López Lens on Oct 18, 2019
Dear Trang, First of all, we wanted to thank you for this comments following your stay at Sofitel Luxembourg Europe. We are happy to read that you enjoyed our renovated rooms. However, we are sorry that the view did not met your expectations. We hope to have the pleasure to welcome you back again for another wonderful stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from General Manager on Aug 27, 2019
Dear Anonymous, Thank you for taking your time to share with us your view of Sofitel Luxembourg Europe. We are so pleased that you have enjoyed our hotel so much. Thank you for letting us know that you were satisfied with your stay. We hope that you can give us another opportunity to welcome you back, so we can give you an exceptional experience you deserve. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, truly. You walk in and gasp at its sheer beauty. The views from the elevator are something else. The hotel itself is lonely, it’s ahead of itself, waiting for the area around it to develop, but I say that with little knowledge for what goes on during the busy periods. The tram is right outside so access to town and shopping is easy. The hotel bumped us up to an executive room as refurbs we’re going on at the time, which was fine by us. Really lovely room, most comfortable bed I’ve ever slept in. If I get the chance to come back to Lux, I will be staying here again.
Stayed 3 nights in Aug 2019
Response from General Manager on Aug 26, 2019
Dear Anonymous, Thank you for taking your time to share with us your opinion of Sofitel Luxembourg Europe. We are overjoyed to see that you loved our hotel. Our “Ambassadors” will be so happy to know that they made your stay special. Indeed our location is quite convenient in proximity to the city center, and an easy access to public transportation is very helpful. Thank you for letting us know how pleased you were with your overall experience. Your kind words is the best compliment we could ever receive. We hope that you can give us another opportunity to welcome you back, so we can give you the wonderful experience you deserve. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Fernando López Lens on Aug 20, 2019
Dear Guest, We would like to thank you very much for having taken the time to answer our online guest satisfaction survey. We will sahre your marks with our team and we are all very happy to know that you enjoyed your stay with us! We hope to have the pleasure to welcome you back again for another wonderful stay at Sofitel Luxembourg Europe. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Fernando López Lens on Aug 20, 2019
We would like to thank you very much for having taken the time to answer our online guest satisfaction survey. We shared your marks with our team and we are all very happy to know that you enjoyed your stay with us! Thank you again for your time and we hope to have the pleasure to welcome you again soon at the Sofitel Luxembourg Europe. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly staff. The soundproofed rooms were great, air conditioning system quiet and the bedding was fantastic. We loved the free mini bar to that provided water and soft drinks. My only disappointment was the lack of a pool at the hotel that I was surprised about since it is a five star hotel. The location of the hotel turned out to be good as it linked in with a fantastic transport system in Luxembourg city and further into the whole country. Would definately recommend this hotel.
Stayed 5 nights in Aug 2019
Response from Fernando López Lens on Aug 20, 2019
Thank you very much for these wonderful comments following your stay with us! We are happy that you enjoyed staying with us and that our services were up to your expectations. However, we are sorry that not having a pool has had a negative impact on your stay. However, there is a pool very close to the hotel called "D'Coque" which offers various services such as massages, sauna, steam room, etc. I will certainly not fail to convey your remarks on our service to the entire team. We hope that you will have the possibility to come back soon. The entire team is looking forward to welcome you back. Yours sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms well layed out and all staff were very helpful and friendly
Stayed 3 nights in Aug 2019
Response from Fernando López Lens on Aug 13, 2019
Dear Anonymous, Thank you for taking your precious time and wishing to share with us your comments about your stay at Sofitel Luxembourg Europe. We are thrilled to learn that you loved all the aspects of our hotel. Thank you for complementing our “Ambassadors” and their friendliness. Our goal is to always make sure that you feel welcome and happy. Your kind words are our biggest reward. Thank you once more for a beautiful review and we hope to welcome you back in the near future. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and very welcoming. Fixtures and furnishing are of top quality being functional and luxurious. Location in a quiet part of town which is being developed but free transport on weekends and in the future makes getting in/out of the centre a breeze.
Stayed 2 nights in Aug 2019
Response from General Manager on Aug 12, 2019
Dear Anonymous, Thank you sincerely for taking your precious time and choosing to share with us your feedback about your experience at Sofitel Luxembourg Europe. We are overjoyed to receive such a beautiful response about your stay with us. Thank you for your very kind words. We are pleased to know that you were happy with hotels facilities and the convenience of our location. Our “Ambassadors” strive to impress you and make you feel welcome and at home. Your warm words are the best reward and motivation, for us to continuously doing the job and excel for your comfort. We truly hope that you will give us another opportunity to welcome you back, so we can give you a fabulous experience that you deserve. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from General Manager on Jul 31, 2019
Dear Anonymous, Thank you for taking your time to respond to our survey and to share with us your rating of Sofitel Luxembourg Europe. It is always great to receive a positive feedback. We are pleased to know that you have enjoyed your stay with us. We hope that you can give us another opportunity to welcome you back so you can enjoy our hotel. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are 2 Sofitel’s in Luxembourg
Expensive and standard business hotel in boring part of town. We booked this hotel thinking it was the more centrally located if the two. The hotel and staff were nice but the location is not centrally located for tourists.
Stayed 1 night in Jun 2019
Response from Fernando López Lens on Jul 12, 2019
Dear Anonymous, First of all, we would like to thank you for have taken of your precious time to write us this comments following your stay at Sofitel Luxembourg Europe. We are sorry that you did not appreciate the location of our hotel. It is true that we are not located in the city center, however it is very easily accessible thanks to the tram line whose stop is 50 meters from the hotel. We look forward to welcome you back again, Best regards, Fernando López Lens General Manager Sofitel Luxembourg

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect place, looking forward to come back to Sofitel :-)
Stayed 3 nights in Jun 2019
Response from Fernando López Lens on Jul 3, 2019
Dear Anonymous, First of all, we would like to thank you very much for this really nice comments concerning our hotel. Indeed, it is always pleasant for us to receive such warm review because we work hard day after day to provide you the best service as possible. We will not fail to share your opinion to our teams, I am sure this one will give us an extra motivation to continue to improve the quality of our services. We hope, like you, to have the chance to welcome you again soon for another wonderful stay. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely. Everyone was kind and courteous and the hotel itself was very clean.
Stayed 2 nights in Jun 2019
Response from Fernando López Lens on Jun 18, 2019
Dear Lucinda, We would like to express our sincerest thanks for this wonderful review concerning your recent stay at Sofitel Luxembourg Europe. It is a real pleasure to receive such good comments from one of our customer. We will not fail to share your feedback with our "Ambassadeurs" to thanks them but also to motivate them to continue to improve the quality of our services. We look forward to welcome you back soon for another stay. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
5star quality and super modern but comfortable, only small problem was parking space, the free ones are easily full and the covered ones are bit hard to locate. Other than that, great beds and large room which was furnished to good taste, will stay again.
Stayed 1 night in Jun 2019
Response from Fernando López Lens on Jun 18, 2019
Dear Daniel, We wanted to thank you for have taken of your precious time to write us this review concerning your last stay at Sofitel Luxembourg Europe. It is always a pleasure to receive a really nice comments like yours. Indeed, your satisfaction is the best reward for all of us. Unfortunately, as you mentionned, since the works outside we are sharing our parking space with the Novotel nextdoor. But our concierge team is always available to help you to park your car and help you to bring your luggages inside your room. We hope to welcome you again soon for another stay even better than the previous one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friday night in Luxembourg City
Great facility, wonderful staff, bad location for holiday
Stayed 1 night in Jun 2019
Response from Fernando López Lens on Jun 18, 2019
Dear Matthew, First of all we would like to express our thanks concerning you review following your stay at Sofitel Luxembourg Europe. We are enjoyed to receive such warm comments concerning our staff because they work hard day after day to share their passion with our customers. We hope to welcome you in the near future for another wonderful stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel and staff. Slight issue with noise levels late Sunday night/early Mon morning woken up by loud talking and cheering from lobby.
Stayed 3 nights in May 2019
Response from Fernando López Lens on Jun 18, 2019
Dear Anonymous, We would like to thank you for have taken the time to write us this comments following your recent stay at Sofitel Luxembourg Europe. We are always delighted to receive such good returns from our customers. However, we are saddened to read that you have been disturbed by noise in our atrium and we apologize for it. We hope to have the pleasure to welcome you again soon for another stay even better than the previous one. Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Throughly recommended
Had a wonderful three night stay. All staff were very friendly, the hotel was spotlessly clean, the room was very comfortable with lots of helpful extras, and the breakfast was delicious!
Stayed 3 nights in May 2019
Response from Fernando López Lens on Jun 5, 2019
Dear Anonymous, It is with great pleasure that we receive your praise for your stay in our hotel and we wish to thank you for it. It is always nice for us to read that our guests, for whom we work hard every day, have appreciated the quality of our services as well as those of our rooms. We hope to have the pleasure to welcome you again in the near future. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

Rémi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding room and very comfortable bed. One of the best Sofitel hotel.
Stayed 2 nights in Apr 2019
Response from Fernando López Lens on May 24, 2019
Dear Rémi, We wanted to thank you for have taken the time to write us this comments concerning your stay at Sofitel Luxembourg Europe. We are really proud to see that we are one of the best Sofitel for you, it is an honor. Indeed, your satisfaction is the best reward for us because we work hard to provide you this quality of service. We hope to welcome you again soon for another stay even better than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic hotel but not-so-good location. taxi needed to visit restaurants and nightlife
Stayed 1 night in Apr 2019
Response from Fernando López Lens General Manager Sofitel Luxemb on Apr 16, 2019
Dear David, We very much appreciate that you took your precious time to share your feelings regarding the past experience with us. We are delighted to read your kind comments about your stay and we thank you for complimenting our hotel. However, I am sincerely sorry that our hotel location did not meet your expectations. We are looking forward to welcoming you back for a next visit of Luxembourg. Kind regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Fernando López Lens General Manager Sofitel Luxemb on Apr 16, 2019
Dear Client, We thank you for providing us your feedback following your stay with us. It is a true pleasure to receive your five stars score and to learn that you appreciate your experience in our establishment. We hope to have the oppotunity to welcome you back for another pleasant stay at Sofitel Luxembourg Europe. Kind regards,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Very comfortable!!!
Completely surprised by the quality, location, service! It was all great! Can’t faulty this hotel! We will come back for sure!
Stayed 2 nights in Mar 2019
Response from Ted Giovannaï on Mar 17, 2019
Dear Carlos, We would like to thank your for this comments concerning the Sofitel Luxembourg Europe. Your satisfaction is our priority, and we are very glad to know that you enjoyed your stay with us. Your warm compliments have been shared with my team and she has been congratulated accordingly. We hope to have the chance to welcome you back again for another stay even better than the previous one. Take care of yourself. Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Ted Giovannaï on Mar 19, 2019
Cher Marco, Nous tenions à vous remercier pour cet excellent retour concernant votre séjour au Sofitel Luxembourg Europe. Nous sommes très touchés par celui-ci car cela signifie que nos services ont su excédés vos attentes. Nous ne manquerons pas de montrer votre note à nos ambassadeurs qui seront également enchantés que la qualité générale de votre hôtel vous ait autant plu. Nous espérons avoir l'honneur de vous accueillir très vite pour un nouveau "Magnifique" séjour. Chaleureusement, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe