Lunch and dinner served

Reviews of ibis budget Luxembourg AĆ©roport

1 out of 5
ibis budget Luxembourg AĆ©roport
Route de Treves, Findel, Niederanven

Reviews

7.8

Good

Rating 10 - Excellent. 262 out of 903 reviews" "
Rating 8 - Good. 387 out of 903 reviews" "
Rating 6 - Okay. 171 out of 903 reviews" "
Rating 4 - Poor. 49 out of 903 reviews" "
Rating 2 - Terrible. 34 out of 903 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Disliked: Amenities
Pluses: The hotel was walking distance from the airport and they had a shuttle to the airport. Shuttle driver was helpful. Negatives: Room/bathroom were small and walls a little thin. We could hear kids running around and crying late into the night.
Stayed 1 night in Dec 2023
Response from LA SMILE TEAM on Jan 5, 2024
Dear Paul.We thank you for taking the time to provide us with your feedback.We're glad to hear that our proximity to the airport and the helpfulness of our shuttle driver were convenient for your travels. We appreciate your positive remarks on these services.We understand that you found the room and bathroom to be smaller than expected and we apologize if this detracted from your comfort.Our hotel design aims to be efficient and practical, with double-glazed windows for sound insulation, and we strive to maintain tranquillity throughout our guest floors. Nevertheless, we regret to hear about the noise disturbances you encountered. While we do not provide earplugs, we're always ready to assist guests in finding the quietest rooms available, typically on higher floors or facing the back of the hotel.Regarding room cleanliness and hotel condition, we hold ourselves to high standards and are concerned to hear that your experience did not fully reflect this. We're committed to ensuring our guest rooms are well-maintained and comfortable.We look forward to seeing you again in the future.Wishing you a Happy New Year!LA SMILE TEAM

10/10 Excellent

Bradford

Liked: Cleanliness

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are new, the design beautiful and all is clean.
Stayed 1 night in Oct 2023
Response from LA SMILE TEAM on Nov 6, 2023
Dear Silvia,It was a pleasure to receive this great review.We are delighted to hear that you appreciated the cleanliness and modern design of our rooms. Our team works hard to maintain a high standard of cleanliness and comfort for our guests.We also appreciate your positive feedback on our service and room amenities. We strive to provide a pleasant stay for all our guests, and it's great to know that we met your expectations.We hope to have the pleasure of welcoming you back in the future. Warm regards,

8/10 Good

Diana

Stayed 3 nights in Oct 2023

8/10 Good

ANA LUCIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Thierry

Stayed 1 night in Sep 2023

4/10 Poor

Floranie

Stayed 2 nights in Aug 2023
Response from LA SMILE TEAM on Aug 22, 2023
Dear Floranie,Thank you for taking the time to share your review.We would have liked to have met your requirements and welcome your suggestions on how we could have improved your experience.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,LA SMILE TEAM

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front counter staff was unfriendly and were not interested in making stay better since we were staying in the budget part of the hotel.
Stayed 2 nights in Jun 2023

6/10 Okay

Sandra

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The close proximity to the airport and to the bus stop made this property a great choice for me.
Stayed 1 night in May 2023

10/10 Excellent

amani jacques

Liked: Cleanliness, staff & service, property conditions & facilities
I did like room 317 and would like to stay there from August 4th-7th thank you
Stayed 4 nights in May 2023

8/10 Good

Robin, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient to the airport, but you have to walk through a large parking lot. Having WiFi available in the rooms instead of just in the lobby would be a big benefit. Breakfast was good and they packed us something since we were leaving before the breakfast opened.
Stayed 2 nights in May 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fantastic! The lady who got me a coffee at 4am is an absolute star!!! Thank you.
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Hard matress and old.
Stayed 1 night in Feb 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, but strange message in room about not bringing bags to breakfast for security reasons (but OK to bring them to dinner?) Coffee machine in foyer didn't work properly.
Stayed 1 night in Feb 2023
Response from LA SMILE TEAM on Aug 10, 2023
Dear John,Thank you for providing a review.We are glad to know you had a pleasant stay and that we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We are sorry, however, for the issue with the coffee machine and wish that you had mentioned this while you were with us so that we could have taken action. Nevertheless, we have addressed this with our maintenance team.Moreover, we have duly noted your feedback regarding our breakfast security policy.It would be a pleasure to see you again on a future occasion. Kind regards,LA SMILE TEAM

8/10 Good

O. E.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for price - quality!
Recommendable if you want to stay close to the airport. It's just a 10'walk
Stayed 2 nights in Jan 2023

6/10 Okay

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent location near the airport. The shuttle service was so helpful. My room was next to the elevator and I heard it running all night. Didnā€™t sleep at all. The rooms were clean and the beds were okay. Room was very hot with no clear instructions on how to control the temperature. Overall, canā€™t beat the location and it was okay for the few hours we were there between flights.

6/10 Okay

Ashok Kannan

Stayed 1 night in Dec 2022

8/10 Good

JAIME

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No respondieron el mail para ver como era el recojo del aeropuerto. Es llamando al hotel para informaciĆ³n de todos
Stayed 1 night in Oct 2022

10/10 Excellent

SAMUEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By LUX
Very convenient to LUX airport. Walkable. Restuarant has proven to be consistently good, as I have eaten there several times over the years. Price is good, usually.
Stayed 1 night in Oct 2022

10/10 Excellent

Gloria, Caguas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying in this hotel in the last years due to the close proximity to the Luxemburg airport. Is very comfortable and they have a nice dinner restaurant and a great shuttle transport to the airport available 24hrs.
Stayed 1 night in Oct 2022

6/10 Okay

Sophie

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Basic but generally good
Clean sheets and comfy bed. Very small room but serves the purpose. Really nice restaurant, friendly service. Really nice shower. Let down by filthy carpet which made the room smell dirty.
Stayed 5 nights in Sep 2022

8/10 Good

Marinda

Stayed 1 night in Aug 2022

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy hotel for airport
It was ok, a few problems trying to get room tea/coffee & sorting breakfast one day took a while but we only speak English too so could be that. Nice and close to airport, shame aircon wasnā€™t too efficient but again it was heatwave weekend so it might have been being used everywhere else too. The toilet fan doesnā€™t stop so running all night.
Stayed 3 nights in Jun 2022

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

RIZWAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too small provided nothing in room except bare walls and twin beds for a couple
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

David

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Under Construction not seen in a positive light as too much noise
Stayed 1 night in Apr 2022

6/10 Okay

Emmanuel, Bothell

Liked: Cleanliness
Minimal but clean amenities for an affordable price. No frills.
Stayed 1 night in Mar 2022
Response from Marat on Mar 8, 2022
Dear Emmanuel, Thank you for taking the time to share your experience. we are sorry to hear that the room and facilities did not meet your expectations. We hope to welcome you again in better conditions, Best regards, Mara front desk

4/10 Poor

Marie

Stayed 1 night in Mar 2022

8/10 Good

Tor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and with friendly staff.
Stayed 1 night in Feb 2022
Response from Team Ibis on Feb 20, 2022
The Ibis staff is committed to ensuring that you have a good stay and is therefore pleased to read your comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxembourg people are very friendly
Stayed 1 night in Jan 2022
Response from Marat on Jan 27, 2022
Thank you very much for your kind review, Hope to welcome you again, Best wishes Marat

8/10 Good

Tarek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for a one night stay
Very comfortable bed, well isolated room, we had a nice stay. Good deal for a one night stay close to the airport. We were surprised there was no fresh bread at the breakfast!
Stayed 1 night in Jan 2022
Response from Marat on Jan 27, 2022
Dear Tarek, Thank you for your kind comments and compliments. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back again soon. We are sorry to hear that our breakfast was not up to your expectations. We hope to welcome you again in better conditions and you will appreciate. Sincerely, Marat

8/10 Good

helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Dec 2021

8/10 Good

Evgenii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is still in renovation, fire alarm went off in the middle of the night, room was a bit warm. Nevertheless, really good value for price
Stayed 1 night in Nov 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, comfortable room 2 minutes from the Luxemburg airport.
Stayed 1 night in Nov 2021

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean, fee praking
Friendly staff, clean, fee praking
Stayed 1 night in Oct 2021

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

6/10 Okay

Richard

Disliked: Cleanliness
Basic off-centre/near airport accommodation
Located near the airport (less than 10min away on foot) and quite a bit from the city centre (still well reachable by bus on c20min ride, stop right in front of the hotel and public transport free in the country). Windows provide good soundproofing so despite airport proximity there's little noise. There seemed to be some works going on in the building although nothing on my floor. The room is pretty basic, but with the exception of the carpet that was stained a lot, was quite clean. Certainly no luxury, hardly any storage and the table even tinier than I expected. Overall, if you just need a bed for the night and are ok with no frills, this could do.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was as expected for a budget airport hotel. Small room, small toilet. Breakfast was good, worths paying for. Only the heating was a problem because there was none. Some nights get chilly even in August, heating shouldn't be switched off by calendar but by outdoors temperature.
Stayed 1 night in Aug 2021

10/10 Excellent

Sue-Lizz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Great service
Stayed 2 nights in Jul 2021

8/10 Good

Siuyein

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff that was very accommodating of English speakers. Good food available for breakfast and dinner. Nearby to the airport with an available shuttle service. Accommodating of our cat.
Stayed 1 night in Jul 2021

10/10 Excellent

Eelco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall: very positive
Forget the view, not worth it. And the airco was turned on all night, couldn't switch it off (noise). On the other hand: very functional room, very friendly staff and a great take-away breakfast, really well done. I would go back.
Stayed 1 night in Jun 2021

10/10 Excellent

Janni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and cheap!
Very clean hotel just beside the airport and free airport shuttle
Stayed 1 night in Jun 2021