Exterior

Reviews of Koener Hotel & Spa

4 out of 5
Koener Hotel & Spa
14 Grand-rue, Clervaux

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 151 reviews" "
Rating 8 - Good. 44 out of 151 reviews" "
Rating 6 - Okay. 17 out of 151 reviews" "
Rating 4 - Poor. 6 out of 151 reviews" "
Rating 2 - Terrible. 0 out of 151 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

8/10 Good

Don, Portland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility is clean, comfortable and well maintained. The location is very good for visiting Clairvaux. The staff seemed friendly and tried to provide a good service. The restaurant food was good and the wait staff, although trying and working hard seemed a little confused - I think there were some internal misunderstandings about the hotel procedures among the staff.
Stayed 4 nights in Sep 2023

10/10 Excellent

Sherry, Black Diamond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel rooms were small but comfortable. There is no air conditioning but a large fan in the room dealt with the heat. The area is quite nice with excellent dining options. We had a little trouble finding it but once we called it was easy.
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
A great place to relaxed
We love this property. All staff are great. Quiet and restful.
Stayed 4 nights in May 2023

10/10 Excellent

Krunoslav

Stayed 2 nights in Nov 2022

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay in the center of the delightful village of Clervaux.
Stayed 2 nights in Sep 2022

10/10 Excellent

Gudjon Helgi

Stayed 1 night in Aug 2022

10/10 Excellent

Obiely

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am frequently staying at this property during my business visit in Luxembourg for almost 20 years.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in fabulous location
Stayed 2 nights in Jul 2022

8/10 Good

Majkenny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but slow service
A lovely well looked after hotel (seems to be part of the other town centre hotel) great room, apart from a dodgy window blind & noisy joists from the room above. There did seem to be a shortage of bar / restaurant staff - fabulous food (dinner for 1 was almost the same price as the room) & painfully slow.
Stayed 1 night in Apr 2022

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was great. Very accommodating. We stayed two nights in order to see Bastogne which was only about 25 min away. If we go back to the area to visit we'll be sure to stay at Hotel Koener!
Stayed 2 nights in Nov 2021

8/10 Good

Alfons

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Three properties are merging into one. The layout is confusing. We were never sure which hotel we were staying in or where to go to check out. That being said, it is a lovely property in a great location with fine restaurants within steps of the hotel. Laura, the manager for most of our stay worked very hard to help us through the property confusion. Her level of dedication and professionalism was quite impressive and made our stay very pleasant.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The worst and uncomfortabled bed i sleep…
Stayed 1 night in Jun 2021

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Very friendly and efficient check in Excellent breakfast, buffet style with all you can think of and more. We stayed only one night, good location for the town
Stayed 1 night in Jun 2021

6/10 Okay

Saira

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Escape
We stayed the weekend here at the charming hotel in the heart of the downtown in Clearvoux, Luxemburg. The room we had overlooked the main square and was very well appointed and kept. There are several good restaurants and site to see in the village and it's a wonderful escape from the busy holidays. We had some snow, but it was not an issue with the staff or the village to manage.
Stayed 2 nights in Dec 2018

10/10 Excellent

Zowma, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is right at the base of the castle in Clervaux, which is great. I included the breakfast in my stay. Breakfast buffet was excellent, especially the croissants. Huge Bathroom and my room was very spacious...clean crisp sheets on bed. Furniture was fine...Would have liked thicker towels...and room temp was too warm. I had to sleep with window open all night to cool it down. But otherwise, I would return here for sure.
Stayed 1 night in Nov 2018

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Excellent restaurant for evening meal.
Stayed 1 night in Sep 2018

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Koener- recommended.
A lovely hotel and fantastic staff. Yes, you're a bit of a captive audience in a small town, but the location was perfect for our motorbike trips around Luxembourg and the surrounding countries. The secure underground car park was perfect too.
Stayed 6 nights in Sep 2018

10/10 Excellent

Luigi, Eastbourne, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, Attentive, Welcoming, Full of Fun Staff
Very Good Hotel right in the heart of the picturesque little town of Clervaux. Great location for a self-indulgent, relaxed, pampering holiday, with plenty of ease and comfort. The true Stars of the Hotel are the Staff. Competent but friendly, easy and full of Fun. Kind of "make yourself at home" and will "happily" do the running around for you. The other great thing is that within ten minutes of the hotel you have so much choice of eateries, all offering good quality food if not very good. For the more energetic folks the hills and woods around Clervaux offer plenty of opportunity for walks and exercise. Nordic walking is a favourite. I personally recommend an ascent to the Benedictine Monastery on the hill above the town, walking through beautiful woodland and not too demanding. Peaceful, soulful and very tranquil. Then back down to town to pamper yourself again. Castle and Museums on offer too, all within an easy walk or via lift. Find out for yourself and indulge in the easy life. Great choice of beers! Cheers Folks.
Stayed 4 nights in May 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, great location, great people
Great walk to the Abbey in the morning

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is stylish. Breakfast buffet is good with plenty of space in the dining area. Our room was large but if you open the windows for fresh air the traffic noise is very loud. There is no other ventilation for your room. Beware that the temperature of the water in the showers can change suddenly from normal to very hot or cold and this could be a problem, particularly for children. A comfortable hotel.

8/10 Good

Rosangel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très beau hôtel, seul petit bémol.le plafond du toilette un peu dégradé, sinon tres belle chambre ch
Stayed 1 night in Jan 2024

10/10 Excellent

Arie, Harderwijk

Stayed 2 nights in Jan 2024

10/10 Excellent

felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant séjour, bon personnel. Jean Paul est très serviable merci a lui.
Stayed 3 nights in Dec 2023

10/10 Excellent

Charles

Stayed 1 night in Dec 2023

10/10 Excellent

françois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
struttura, cucina, servizio, tutto ottimo
Stayed 1 night in Nov 2023

8/10 Good

Peter

Travelled with partner
Voor een 4 sterrenhotel zijn de kameren zeker de badkamer aan opfrisbeurt toe. Honden toegelaten en vasttapijt zijn geen goede combinatie. Wel lastig als je in de garage staat en niet rechtstreeks naar het bijgebouw kan met de bagage.
Stayed 4 nights in Oct 2023

10/10 Excellent

Agnieszka

Liked: Cleanliness, property conditions & facilities
Check-in ist schrecklich. Die navi führt einen vor die Einfahrt zu der Tiefgarage, ohne dass man da überhaupt reinkommt, nach dem Aufbau der Sprechverbindung zur Rezeption legte die Dame vom Check in einfach auf. Keine gute Verkehrssituation dort, die Straße ist dort sehr eng, die Einfahrt genauso. Kein Zugang von dort zur Rezeption, lauter verschlossene Türen und "Durchgänge", man muss komplett wegfahren, irgendwo einen Parkplatzt finden, Auto abstellen und zu Fuß durch die Fußgängerzone zum Hotel laufen. Der restliche Aufenthalt war hervorragend. Im Saunabereich darf keine Badebekleidung getragen werden, eine überflüssige und sehr lästige Regel. Was in vielen Ländern der Welt sogar Pflicht ist, ist hier verboten, schade
Stayed 1 night in Oct 2023

8/10 Good

Aleksandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles goed.
Stayed 3 nights in Sep 2023

8/10 Good

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

patrick

Stayed 1 night in Oct 2023

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bon sejour. Tout etait parfait
Stayed 1 night in Sep 2023

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Corinnr

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extra betaald voor 2persoonsbed en dan toch 2 aparte bedden krijgen die zo erg veren dat je er bijna uitvalt Kamer erg klein en benauwd Geen directe toegang tot bossen voor de hond Ontbijt was wel erg goed en uitgebreid vriendelijk personeel
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Une nuitée
Présence d’anciennes céréales entre le drap house et le matelas. Aucun des téléphones ne fonctionnait pour appeler la réception. Une des 2 bouteilles d’eau était entamée à notre arrivée, mais elle a été remplacée sans problème par le réceptionniste tout en s’excusant.
Stayed 1 night in Aug 2023

8/10 Good

John

Stayed 1 night in Aug 2023

10/10 Excellent

Désirée

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Silvy

Stayed 1 night in Aug 2023

10/10 Excellent

Carel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel
Goed ontbijt, gezellige omgeving
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a beautiful place!
Great hotel in a beautiful place, and friendly staff. Plus for the jacuzzi!
Stayed 1 night in Jun 2023

6/10 Okay

Liliane

Liked: Cleanliness
geen airco op de kamer .
4 sterren hotel schrijven ze ; we boekte een superior tweepersoonskamer . prijs 220 euro gratis ontbijt . Als je 220 euro vraagt en erbij zet Superior kamer mag Airco geen Optie zijn . .
Stayed 1 night in Jul 2023

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Pierre-Antoine

Liked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

SERGE

Stayed 3 nights in Apr 2023