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Reviews of Hôtel de la Poste

3.5 out of 5
Hôtel de la Poste
107 Rue de l'Alzette, Esch-sur-Alzette

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 85 reviews" "
Rating 8 - Good. 36 out of 85 reviews" "
Rating 6 - Okay. 18 out of 85 reviews" "
Rating 4 - Poor. 10 out of 85 reviews" "
Rating 2 - Terrible. 4 out of 85 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Renae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were amazing
Stayed 4 nights in Jul 2023
Response from Manuel on Jul 31, 2023
Good evening, Renae, thank you for choosing the hotel de la poste for your stay during the sports meeting. We are delighted that you enjoyed your stay, and we look forward to seeing you again next year. See you soon.Sincerly yours

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service
The property was nice, a building in the centrum. The room was quite big, bed comfortable de distribution was good, WIFI worked properly. My only note is that breakfast is very basic. Good coffee, Croissant, bread, cheese, orange juice (no natural), some jam & butter.
Stayed 7 nights in Mar 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

8/10 Good

Leopold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No One! de la Poste
The name Hotel No One is a recent change of name, and everything at the Hotel including the entrance is still labelled Hotel de la Poste. This can be a little confusing. Breakfast was uninspiring, wifi was good. Room was a little small, even after paying a supplement to get a double bed
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lots of noise during the night, it was impossible to sleep for more than one hour without been awake.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Raquel Aguiar - Front Office on Aug 16, 2019
Dear Madam, Dear Sir, We would like to thank you for staying at the "Hôtel de la Poste" and for taking the time to give us your feedback regarding your recent stay with us. We can't ask for a better notation than yours, for that thank you very much! In hope we can have the pleasure to welcome you again! With Kind Regards, Raquel Aguiar Front Office

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It was a great stay except the confusion over pricing as we thought we had an all inclusive rate for 3 in a room and even on confirmation, additional unexpected costs came through. The additional bed for which an additional charge incurred was very uncomfortable.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No hot water in the first night. Breakfast was mediocre and bread was mouldy
Stayed 4 nights in Apr 2019

8/10 Good

RSJ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, attractive hotel 20 minutes from Luxembourg
If you have time to take the train to the city this hotel is in, the tickets are only 2 euros each way for the 20 minute ride and about a 7 minute walk. If you are looking for a place to stay while visiting Luxembourg city, you might want to stay in Lux city instead. It is, however, a very nice hotel on the main boulevara in the city of Esch.
Stayed 1 night in Apr 2018
Response from Raquel Aguiar - Receptionist on May 8, 2018
Dear Madam, Dear Gentleman, We would like to thank you for staying at the Hôtel de la Poste and for taking the time to tell us about your experience. Pleased to welcome you again so you can improve the experience. With Best Regards, Raquel Aguiar

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
nice Staff but hotel in urgent need of renovation
Advantage, 10 minutes walk from the station, in the centre, nice staff and WiFi is good. The whole hotel is old and it shows in the bathroom where the equipment is basic and sometimes broken. The bedroom is very basic as well and is equipped with old furnitures and the bed is just a mattress on a bed spring, no bedspread just a duvet. The lift can hardly hold 2 people, only one with luggage. Too expensive for what it is
Stayed 2 nights in Mar 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a business trip.
Stayed here with 3 colleagues for a business trip and it was perfectly pleasant. The breakfast was nice, and the hotel was in a very central location.
Stayed 1 night in Feb 2018
Response from Raquel Aguiar - Receptionist on Apr 3, 2018
Dear Neil, Thank you so much for staying with us and for your lovely feedback. We hope to accommodate you a next time soon at our Hotel to improve your experience. With Kind Regards, Raquel Aguiar

6/10 Okay

kenneth, GB

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Overnight stay
Unsuitable for elderly or disability as nearest parking is 100 m away in public underground area. No direct access to hotel which is in a pedestrian precinct. Very small lift which does not access floor levels but between floors into a well with 4 stairs down and 8 stairs up to room corridor. Excellent breakfast and comfortable night but unsuitable for two octogenarians.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location for train, bus shops and cafes. Very comfortable bedding and shower size and water pressure better than expected. Staff very helpful and friendly.

6/10 Okay

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Credit card was billed again and again and again. Well over $700 of charges that were false. I'm filing with the credit card company now. Only one charge was legit.

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Kadri

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing, not worth the money
The reception was supposed to be open until 10 pm, we arrived around 9.30 pm and the receptionist had already left. The envelope containing our room card did not contain the internet password, so we were without internet the first night. There was confusion with breakfast - we were told we need to pay extra for breakfast. Three days later, around 8 am in the morning, when we wanted to check out, there was nobody in the reception. Also, there was no breakfast laid out in the dining hall. We left a post-it note, asking the hotel to send us our bill via email. The bill we received was about a hundred euros larger than the correct amount. We had to email the hotel again to receive the correct bill. Still, the final bill contained a service tax that was not displayed on the final amount of the booking at Hotels.com. Overall, the experience was disappointing. The hotel seems very understaffed. There was just one receptionist, who seemed to be also responsible for organising the breakfast table.

10/10 Excellent

Steven, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with a genuine smile
This is the second time I stayed at the hotel and my positive experience proved that the first time was no fluke. The staff is very good - proactive, hands-on, very friendly & courteous, fluent in English, quick and accommodating, just overall positive energy - which makes a difference. The hotel is not the most modern one but the great service and attention to detail more than make up for that.

8/10 Good

Paul, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will return if we go back to Luxembourg
My girlfriend and I are travelling around Europe and we wanted to visit Luxembourg. Inexpensive compared to others in the city, Hotel de la Poste was the perfect hotel for this. There are regular trains to and from Luxembourg - about every 15 minutes, and the train station is an easy 15/20 minute walk from the hotel. It is in a pedestrianised shopping district, however there aren't many restaurants for in the evening. The receptionist was friendly and interested in us, asking what languages we speak and what we are doing etc. The room was spacious and had blackout shutters which kept it cooler at night. The bed was comfortable and we slept well. The wifi was good aswell.

6/10 Okay

Szabolcs

Liked: Cleanliness
Bit warm and noisy
The rooms are big and fine, unfortunately without any AC which made us to open the windows but the street was a bit noisy. Otherwise it is recommended even for families. If the travellers have bigger car (SUV etc) and have roof box on it then the hotels parking house is not an option, but there is a quite cheap parking place near to the hotel. The train station is also near to the hotel and only 2 EUR/person the fee for the train if someone wants to visit Luxembourg.

6/10 Okay

Hishamuddin, Saudi Arabia

Liked: Cleanliness, room comfort
SHOPPING AREA
The hotel is in the middle of a shopping area. Given two rooms at the end of the hall since we requested a quadruple. It's nice to be able to lock another door accessing the 2 rooms for privacy. Hotel has a parking garage.

10/10 Excellent

Lopes

Stayed 1 night in Dec 2023

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très agréable et serviable
Stayed 2 nights in Nov 2023

6/10 Okay

Hans Juergen

Liked: Staff & service
Disliked: Room comfort
In die Jahre gekommen
Hotel ist in die Jahre gekommen, der Fernseher war nicht angeschlossen, ging nicht. Für eine Nacht war es so la la.
Stayed 1 night in Nov 2023

8/10 Good

A.L.

Stayed 1 night in Jul 2023
Response from Manuel on Jul 27, 2023
Cher(e) ALMerci d'avoir choisi l'hotel de la poste pour votre séjour a Esch sur Alzette. Nous sommes très heureux que ce séjour vous ait laisse une impression très positive, et nous espérons vous recevoir lors de votre prochain passage au Luxembourg.Cordialement,Manuel

8/10 Good

Nicolas

Yy
Stayed 3 nights in Jun 2023
Response from Manuel on Jul 2, 2023
Cher Nicolasmerci d'avoir choisi l'hôtel de la poste pour votre séjour a Esch sur Alzette, et aussi merci pour cette note.Nous espérons vous revoir bientôt!cordialementL'équipe de l'hôtel de la poste

2/10 Terrible

Sarah

Stayed 1 night in Jun 2023
Response from Manuel on Jul 17, 2023
Chère SarahJe comprends votre déception, mais pourquoi avez vous mis 1/5 alors que vous n'avez PAS dormi a l'hôtel?Cordialement

8/10 Good

Marie-Aude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manuel on Jun 23, 2023
Chère Marie Aude,Merci d'avoir choisi l'Hotel de la Poste pour votre séjour, et merci d'avoir déposé un avis.Nous voulions vous informer que depuis votre visite, la direction de l'hôtel a changé, et le nouveau propriétaire a planifié de nombreuses améliorations sur plusieurs axes, comme la rénovation des chambres, l'ouverture du restaurant, la mise en place d'un service petit déjeuner plus moderne, la remise en état du jardin pour prendre ses repas ou se détendre, tout simplement, la modernisation du WIFI….Nous espérons que cela vous plaira lors de votre prochain séjourCordialement,

4/10 Poor

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wo soll ich anfangen? Als ich ins Zimmer kam, brannte nur eine Lampe. Sonst kein Strom. War aber zu spät und wollte nur noch schlafen. Am morgen in der Dusche hatte es noch gebrauchte Rasierer und viele Haare in der Dusche. Als ich die Duschkabine schliessen wollte, kam mir die Türe auch noch entgegen. Konnte ich dann aber selber reparieren. Strom hatte ich da noch immer nicht. Ich durfte dann mein Zimmer wechseln. Das war zwar ein bisschen besser. Der Duschkopf war aber mit Klebeband an der Stange festgeklebt. Parkplatz war auch nicht kostenfrei obwohl es in der Beschreibung steht. Kann dieses Hotel leider nicht weiter empfehlen. Sorry
Stayed 2 nights in May 2023
Response from Manuel on Jun 20, 2023
Lieber PeterVielen Dank, dass Sie das Hôtel de la poste für Ihren Aufenthalt in Luxemburg gewählt haben. Wir bedauern, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.Allerdings hat das Hotel gerade erst den Besitzer gewechselt, und wir werden unser Bestes tun, um die notwendigen Verbesserungen schnell vorzunehmen. Wir hoffen, dass diese Verbesserungen bei Ihrem nächsten Besuch Ihren Geschmack treffen werden.

8/10 Good

Sophie

Travelled with partner
Liked: Staff & service
Gute Lage direkt in der Einkaufsstraße aber dennoch ruhig. Der Preis pro Nacht ist jedoch zu hoch wen man die Ausstattung ansieht - alles recht alt und nicht modern
Stayed 2 nights in Apr 2023
Response from Manuel on Jun 20, 2023
Liebe SophieVielen Dank, dass Sie das Hôtel de la poste für Ihren Aufenthalt in Luxemburg gewählt haben. Wir bedauern, dass Ihre Erfahrung nicht Ihren ganze Erwartungen entsprochen hat.Allerdings hat das Hotel gerade erst den Besitzer gewechselt, und wir werden unser Bestes tun, um die notwendigen Verbesserungen schnell vorzunehmen. Wir hoffen, dass diese Verbesserungen bei Ihrem nächsten Besuch Ihren Geschmack treffen werden.

2/10 Terrible

Jonathan

Travelled with group
Disliked: Staff & service
Plus jamais!
Nous avions réservé 3 chambres il y a 2 mois et lorsqu’on est arrivé…. Plus de chambres disponibles…. Overbooking?? Et même pas un désolé. (Il nous a fallut trouver 3 chambres à 20h30 où tout la région est full full) Plus jamais, et faites attention!
Stayed 1 night in Apr 2023
Response from Lola on Apr 10, 2023
Bonjour,Nous sommes désolés pour ce désagrément mais vous aviez réservé sur expédia et la plateforme de réservation en ligne nous a transmis une seule réservation sur les 3 .La chambre était bien disponible et vous l'avez occupé.Notre Hôtel n'est pas responsable mais comprenez bien que nous sommes désolés pour cette mauvaise expérience .

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Karsten

Stayed 2 nights in Mar 2023

8/10 Good

Frederic

Liked: Cleanliness, property conditions & facilities
Hôtel sans grand intérêt niveau accueil ! La fenêtre de la chambre était ouverte avec le chauffage à notre arrivée literie moyenne, j’ai eu mal au dos le matin
Stayed 1 night in Dec 2022

4/10 Poor

Julia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Sehr gute Lage in der Mitte der Fußgängerzone. Ein und Ausladen vor dem Eingang war trotz Fußgängerzone möglich, was hilfreich war. Leider war der Rest des Aufenthalts weniger ansprechend: - als wir ins Zimmer gekommen sind war bei uns auf dem Fensterbrett Zigarettenasche zu finden!! Ja es war leicht “versteckt” hinter dem Vorhang, aber wie kann das denn bitte übersehen werden, bzw. Wie lang longer es dort denn vielleicht schon? - underground parking is 12 euro a day and is a horrific garage that smells horrible and has a completely outdated system to open the gate! Please renovate at least the gate, so we do not have to pull a string anymore at the bottom of the hill to get out!! - we had a wedding to attend and were relying on an iron to steam clothing which these days almost every hotel has one in each room…after we called and the reception said she would give it to us, it was nowhere to be found when we walked downstairs to pick it up. She said “maybe someone took it” and laughed. I asked her to let us know when they find it - never heard anything. - even though our reservation said “breakfast included” there was no breakfast available at the hotel, which no one warned us about the day of check in. Apparently no staff available! - you can hear noise from the adjacent rooms all night! - in short, prices are way too expensive for what you get and I do not recommend staying here!

2/10 Terrible

michele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
fatisciente, freddo, scomodo
Stayed 2 nights in Oct 2022

8/10 Good

Oliver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 2 nights in Sep 2022

6/10 Okay

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Lutz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Die Lage, die Ruhe, das Suuupernette Personal, Parkplatz im Haus für VW-Bus geeignet
Stayed 2 nights in Aug 2022

6/10 Okay

jacques

Stayed 1 night in Jul 2022

10/10 Excellent

Claudio

Stayed 1 night in Jun 2022

6/10 Okay

Nathalie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Cet hotel n'est pas un 4 étoiles, mais un 3 max
Malgré l'extrême gentillesse du personnel (c'est bien la première fois qu'on va faire des courses pour moi pour le petit déjeuner parce que je suis vegan ! ) je n'y retournerai pas. Nous étions 4, dans 4 chambres différentes, coté rue, coté cour, et répartis sur 2 étages. Les personnes coté rue n'ont pas dormi car il y avait trop de bruit et le camion poubelle à 5h30 du matin. Moi j'étais coté cour et je n'ai pas dormi à cause des voisins qui ont fait du bruit jusqu'à 1h30. Et la deuxième nuit n'étais pas mieux, il y a eu du bruits dans les couloirs jusqu'à 23h. Les murs sont tellement fins qu'on entend tout et on se croirait dans un dortoir. La 4e personne était aussi coté cour et a eu des bruits toute la nuit, comme des "coups dans la tuyauterie". Les chambres sont sans aucun charme et sans minibar. La propreté est à peine passable. Le wifi n'est pas fiable, j'avais une box abimée dans ma chambre et j'ai souvent eu des coupures. Les prestations ne sont pas du tout à la hauteur d'un hotel 4 étoiles. Et j'avoue que j'ai trouvé ça léger de m'accuser d'avoir un sommeil léger alors que l'hotel est mal fréquenté, et que les autres hôtes décident de venir frapper sur les portes à minuit et faire des réunions dans le hall. Le personnel n'a pas non plus veillé à ce qu'il n'y ait plus de bruit après 22h, une dame en talons en particulier...30 minutes de check-in et 20 min de check-out suite à une erreur de facturation. Bref, plus pour moi!
Stayed 1 night in Dec 2021

8/10 Good

johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel No One
Prima hotelletje. Eenvoudig maar netjes. Ontbijt zeer eenvoudig maar kwalitatief goed. Wordt bij inchecken gevraagd naar wat je wil, zoet of gemengd. Wij hadden gemengd met een prima sortering vleeswaren en kaas. Verder klein buffet met houdbare spullen.
Stayed 1 night in Jul 2021
Response from Raquel Aguiar - Front Desk on Aug 6, 2021
Dear Madam, Dear Sir, We would like to thank you for your wonderful review regarding our Hotel and are very glad that you enjoyed all our services. It will be a pleasure to welcome you again at our Hotel. With Kind Regards, Raquel Aguiar

8/10 Good

Magdalena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles Ok!
Alles ok, obwohl momentan kein Parkplatz verfuegbar ist
Stayed 3 nights in Jul 2020
Response from Raquel Aguiar - Front Desk on Aug 8, 2020
Dear Madam Magdalena, Thank you very much for your wonderful feedback. We are looking forward to welcome you at our Hotel! With Kindest Regards, Raquel Aguiar

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Donker hotel , kleine kamer .de kussen waren zeer slecht .
Stayed 2 nights in Jul 2020

10/10 Excellent

MFAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Raquel Aguiar - Réceptionniste on Aug 8, 2020
Cher Monsieur Lauwere, Nous vous remercions pour votre excellent commentaire suite à votre récent séjour au sein de notre établissement. Au plaisir de vous accueillir à nouveau! Très Cordialement, Raquel Aguiar

6/10 Okay

Verified traveller

Ik moest mojn verblijf annuleren omwille van corona
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir sind sehr nett empfangen worden. Es war alles in Ordnung. Der Frühstücksraum könnte etwas wärmer sein
Stayed 1 night in Mar 2020
Response from Raquel Aguiar - Front Desk on Mar 7, 2020
Dear Madam, Dear Sir, Thank you very much for taking the time to give us your feedback regarding your stay at our Hotel. It is a pleasure to know that you enjoyed your stay at our Hotel and that our staff did his best to make your stay more enjoyable. We also note that the breakfast room wasn't warm enough. Looking forward to welcome you again! With Kind Regards, Raquel Aguiar

8/10 Good

Diogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel acolhedor e funcionárias muito simpáticas.
Stayed 1 night in Feb 2020
Response from Raquel Aguiar - Recepcionista on Mar 9, 2020
Excelentissimo Senhor Diogo, Agradecemos-lhe pelo seu maravilhoso feedback em relaçao à sua recente estadia no nosso Hotel. Ficamos muito contentes ao saber que se sentiu bem. Esperamos ter o gosto de o receber de novo! Com os melhores cumprimentos e até breve, Raquel Aguiar

10/10 Excellent

Nathalie, Esch-sur-Alzette

Travelled with partner
Liked: Cleanliness, staff & service
Chambre correct et propre. Réceptionniste très sympathique et agréable.
Stayed 1 night in Jan 2020
Response from Raquel Aguiar - Réceptionniste on Feb 4, 2020
Chère Madame Capette, Nous tenons à vous remercier pour votre séjour au sein de "L'Hôtel de la Poste" ainsi que pour votre merveilleux commentaire concernant nos différents services. C'était un grand plaisir de vous accueillir Madame! Dans l'attente de vous revoir prochainement. Très Cordialement, Raquel Aguiar

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil! Chambre propre et salle de bain nickel. Double vitrage. Calme
Stayed 1 night in Nov 2019
Response from Raquel Aguiar - Réceptionniste on Nov 25, 2019
Cher Monsieur Frederic, Nous vous remercions pour votre récent séjour au sein de "L'Hôtel de la Poste" et d'avoir pris le temps de nous donner votre merveilleux avis. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement! Un grand merci pour votre confiance! Très Cordialement, Raquel Aguiar, Réceptionniste