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Mercure Grand Hotel Alfa Luxembourg

4.0 star property
Hotel in Luxembourg City with airport shuttle service and a 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Grand Hotel Alfa Luxembourg

Front of property
Exterior
Lobby
Bar (on property)
Minibar, in-room safe, desk, blackout drapes
In the heart of Luxembourg, Mercure Grand Hotel Alfa offers an upscale retreat with a Regional cuisine brasserie, Alfa Brasserie. Savor breakfast, lunch or dinner in this elegant setting. With free WiFi and amenities like dry cleaning services and a business center your stay will be seamless.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Room service
  • Pet-friendly

Room options

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About the area

Map
16, Place de la gare, Luxembourg City, 1616

What's nearby

  • Notre-Dame Cathedral - 16 min walk - 1.4 km
  • Luxembourg City Hall - 18 min walk - 1.5 km
  • Place d'Armes - 19 min walk - 1.7 km
  • Place Guillaume II - 19 min walk - 1.7 km
  • Grand Ducal Palace - 19 min walk - 1.7 km

Getting around

  • Gare Centrale Tram Stop - 5 min walk
  • Luxembourg Station - 6 min walk
  • Findel International Airport (LUX) - 22 min drive

Restaurants

  • ‪Bloom - ‬4 min walk
  • ‪Oscars Diner - ‬3 min walk
  • ‪Mercier Cafeteria (MER) - ‬2 min walk
  • ‪Mad About Peru (Luxembourg-Ville) - ‬3 min walk
  • ‪Chez Lurdes - ‬4 min walk

About this property

Mercure Grand Hotel Alfa Luxembourg

Upscale hotel located in Gare
Take advantage of a free roundtrip airport shuttle, dry cleaning/laundry services, and a bar at Mercure Grand Hotel Alfa Luxembourg. The on-site Regional cuisine brasserie, Alfa Brasserie, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), express check-in, and a front-desk safe
  • Concierge services, free newspapers, and a 24-hour front desk
  • Meeting rooms, luggage storage, and a computer station
Room features
All 141 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with hair dryers
  • TVs with satellite channels
  • Coffee/tea makers, desks, and phones

Languages

Dutch, English, French, German, Portuguese, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle

Food and drink

  • Buffet breakfast available for a fee: EUR 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Alfa Bar
  • Alfa Brasserie

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 1 PM
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 80 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and debit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Alfa Mercure
Hotel Mercure Alfa
Luxembourg Grand Hotel
Mercure Alfa
Mercure Grand Alfa Luxembourg
Mercure Grand Hotel Alfa Luxembourg
Mercure Hotel Alfa
Mercure Luxembourg Grand Hotel Alfa
Mercure Grand Hotel Alfa Luxembourg Luxembourg City
Mercure Luxembourg City
Mercure Grand Hotel Alfa
Mercure Grand Alfa
Mercure Grand Hotel Alfa Luxembourg City
Mercure Grand Alfa Luxembourg
Mercure Grand Hotel Alfa Luxembourg Hotel
Mercure Grand Hotel Alfa Luxembourg Luxembourg City
Mercure Grand Hotel Alfa Luxembourg Hotel Luxembourg City

Frequently asked questions

Is Mercure Grand Hotel Alfa Luxembourg pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What time is check-in at Mercure Grand Hotel Alfa Luxembourg?

Check-in begins at 1 PM.

What time is check-out at Mercure Grand Hotel Alfa Luxembourg?

Check-out is at noon.

Does Mercure Grand Hotel Alfa Luxembourg provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Mercure Grand Hotel Alfa Luxembourg located?

Located in Gare, this hotel is within a 5-minute walk of den Atelier and Post and Telecommunication Museum. Sacre Coeur Church and Place des Martyrs are also within 15 minutes. Gare Centrale Tram Stop is 5 minutes by foot and Paräisser Plaz/Place de Paris Tram Stop is 9 minutes.

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Mercure Grand Hotel Alfa Luxembourg Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 101 out of 430 reviews
Rating 8 - Good. 191 out of 430 reviews
Rating 6 - Okay. 95 out of 430 reviews
Rating 4 - Poor. 30 out of 430 reviews
Rating 2 - Terrible. 13 out of 430 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience both with the hotel n expedia

We arrived at the hotel at about 9 pm and the hotel was closed. My boyfriend was in luxemburg at some friend house and pass by the day before our arrival at hotel to confirm and everything was good. However when we got there it was closed. Also the mercure sign had been taken off so we could not even found it. There was one around. Finally some builder inside likely saw us and he told us to go to another hotel of the same company arcon. No expedia or the hotel told us about this. Expedia didn’t even know about this. Expedia had to talk for more than an hour with the new hotel to agree what to do. We already paid the room online and we didn’t want to pay again! Eventually we got a room for no surcharge at 11.30pm. terrible experience and very disorganize companies.

6/10 Okay

Verified traveller

This hotel is closed. Both the hotel company and Hotels.com were incredibly accommodating in finding a new hotel.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was locked and dark when we arrived. We had no prior warning. A sign on the door directed us to a nearby travel office which was also locked and dark. We got a room elsewhere. Applied for refund with Hotels.com.

10/10 Excellent

Raphaël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel très bien placé et bien tenu

Très bon accueil

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with the hotel. Very clean, staff were excellent. Great location across from the station

10/10 Excellent

Jari, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Keskustassa

Helppo tulla lentokentältä paikallisbussilla (2euroa) suoraan päärautatieasemalle. Hotelli vastapäätä juna-asemaa. 15 min kävelymatka hienoon vanhaankaupunkiin, jossa hyviä ruokapaikkoja ja parhaat ostospaikat, suurherttuan palatsi jne. Hyvä aamupala.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel agréable et bien situé

hotel agréable et bien situé

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eirik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

gyj, IL 60202

Liked: Staff & service
Disliked: Cleanliness

Interesting hotel

Close to bus/train station Walking distance to major attractions of the city. Even though they offer free pickup/drop off at from/to the airport, you have to reserve it a day prior to arrival and a day prior to departure ( which is not stated on your listing)

6/10 Okay

Aditya

Liked: Cleanliness, property conditions & facilities, room comfort

The best hotel near The Luxembourg Central Station

The receptionist was friendly, the room was comfy. The only downside was the restaurant didn't properly respond to my room service and I have to called again after an hour because my order didn't come.

6/10 Okay

Verified traveller

Disliked: Room comfort

6/10 Okay

Beat, Schweiz

Liked: Staff & service

Hotel unmittelbar gegenüber von Bahnhof

gut geeignet für Geschäftsleute gute Lage optimale Internetverbindung schönes historische Gebäude

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice for a winter overnight. Great food.

It was ok. Not great. The lobby is cold and right on the place de la gare. The check-in was fast and friendly. My room was next to the elevator but I didn't ask to change it. Still, you don't usually put a single woman traveler next to the elevator and stairwell. The highlight was dinner in the restaurant. Excellent choices, prices and service. Very cheerful and pleasant.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel agréable mais réserve sur le petit déjeuner.

L'hotel est agréable et très bien situé (face à la gare). Toutefois je déconseille le "petit déjeuner express salé" à 8€ : Le jambon blanc est vraiment infecte et les oeufs brouillés ont un gout étrange.

4/10 Poor

DS, London

Disliked: Cleanliness, property conditions & facilities

Have seen better days...

The hotel sits opposite the train station, which is great to those arriving by train. We had a car and had to pay for parking, which is not ideal but is ok. The room's carpet was disgusting, all stained, smelling like cigarettes. There wasn't hot water in the room on the night we arrived.

4/10 Poor

Mani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy and dated hotel.

Very dated and noisy rooms. Dirty interior and needed a total refurb. Staff were ok not very inviting or helpful. I would not recommend

8/10 Good

Didier, Luxemburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisch hotel, enkel de ligging is niet TOP

15 minute looptafstand van het centrum. Op zich niets mis mee, het enige problem is dat je door een ongezellige buurt moet, vooral 's avonds niet leuk

4/10 Poor

Kristian Jonas

Disliked: Cleanliness, property conditions & facilities, room comfort
We got two single beds when ordering a double bed

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

jamie

3 star at best

Good location opposite the train station, although the area is typically seedy. Quick efficient check in. My room facing the street was in dire need of a refresh. With no air-conditioning the room was in uncomfortably hot, even in October. The advertised airport shuttle was not available either to or from the airport! Breakfast was good.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helt klart ett bra hotell!

Har endast positiva känslor om hotellet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location opposite the train station. The room was spacious and comfortable Staff were great and provided a room upon arrival, earlier than usual check in