Indoor pool, sun loungers

Reviews of Best Western Plus Bridgewater Hotel & Convention Centre

3.5 out of 5
Best Western Plus Bridgewater Hotel & Convention Centre
527 Highway 10 Exit 12, Cookville, NS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 482 out of 733 reviews" "
Rating 8 - Good. 202 out of 733 reviews" "
Rating 6 - Okay. 34 out of 733 reviews" "
Rating 4 - Poor. 10 out of 733 reviews" "
Rating 2 - Terrible. 5 out of 733 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David, Brooklyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Apr 2024

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steve on Apr 15, 2024
Thank you Suzanne for taking the time to complete the review for us, we do appreciate that.Hopefully we will see you again sometime in the future.RegardsSteve.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Steve on Apr 15, 2024
Thank you John for taking the time to complete the review for us, we do appreciate that.We do have a good team here and compliments are always pleasing to read.Hopefully we will see you again sometime in the future.RegardsSteve.

10/10 Excellent

Lynnette

Liked: Cleanliness, amenities, property conditions & facilities
Although under renovations, this was a lovely stay.
Response from Steve on Apr 15, 2024
Thank you for taking the time to complete the review for us Lynette. We do appreciate you doing that.Great to hear your stay was a lovely one and we look forward to seeing you again sometime in the future.RegardsSteve.

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Steve on Apr 15, 2024
Thank you Ezra for taking the time to complete the review for us, we do appreciate that.Hopefully we will see you again sometime in the future.Great to see you had a good stay with us.RegardsSteve.

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was excellent and the rooms were pretty nice. Parts of the building were in renovations and in the future when completed, will be very nice. Unfortunately, the kitchen was being renovated and that meant that the breakfast was very limited.
Stayed 2 nights in Mar 2024
Response from Steve on Apr 15, 2024
Thank you Marlene for taking the time to fill out the review for us. We had to limit the breakfast due to regulations placed upon us. Thank you for being understanding with this situation Marlene.Once it is all completed we will all be able to enjoy the new facilities.regards Steve.

8/10 Good

Richard, Sainte Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve on Apr 15, 2024
Thank you Richard for taking the time to complete the review for us, we do appreciate that.We hope to see you again sometime in the future.regardsSteve.

8/10 Good

Sam

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from steve on Mar 28, 2024
Thank you for your review we hope to see you again soon.

10/10 Excellent

Wendylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 1 night in Mar 2024
Response from Steve, on Mar 18, 2024
Thank you for your review on your stay at our property.Very pleased to hear you had a relaxing stay!

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Steve, on Mar 18, 2024
Very pleased to hear you had a nice stay with us.Hopefully we will see you again sometime in the future.

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Beds comfy, clean room, fun pool, breakfast was good, staff nice. Only downside was no handicap parking that we saw. Addition under construction so landscaping not so pretty, but that is only a temporary issue.
Stayed 2 nights in Mar 2024
Response from Steve, on Mar 18, 2024
Thank you for your review on your stay with us, the handicap parking is unfortunately located by the construction and not easily accessible. Hopefully on your next visit all construction will be complete.

10/10 Excellent

Molly

Stayed 2 nights in Dec 2023
Response from Steve on Apr 15, 2024
Thank you Molly for taking the time to complete the review for us, we do appreciate that.Hopefully we will see you again sometime in the future.RegardsSteve.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 1 night in Mar 2024
Response from Joanne on Mar 19, 2024
Thank you Pamela for your wonderful review - we hope to see you again

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly room was clean and well appointed .I missed a mucrowave the bathroom needs updating . Overall good property and would definitely recommend
Stayed 2 nights in Mar 2024
Response from Steve, on Mar 18, 2024
Thank you for your review on your stay with us.Microwaves are normally available upon request if supplies allow.Good to see that you would recommend us to others.

10/10 Excellent

Joceline

Liked: Cleanliness, staff & service, property conditions & facilities
Ov, a nice stay and clean rooms.
Stayed 1 night in Mar 2024
Response from Steve, on Mar 18, 2024
Thank you for your review on your stay with us.Great to see that you were happy and had no concerns.

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from front desk on Mar 1, 2024
Thank Ying for taking the time to fill out the review and giving us a great score, we try very hard to make our guests stay a good one.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Thank you very much, your great review is very much appreciated!

10/10 Excellent

Melanie, Clark's Harbour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very polite staff
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 25, 2024
Thank you, we are very happy you enjoyed our hospitality!

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one nite stay until the power went out while I was naked in the bathroom just exiting the shower. Inconvenient! But the fault of a driver taking out a pole.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
Thank you for the great review, David. We do apologize for the inconvenience of the power outage during your stay but we hope to see you again soon!

8/10 Good

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
The pool are nice
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 15, 2024
Thank you for staying with us and we are happy you enjoyed the pool!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 8, 2024
We hope you enjoyed your stay and hope to see you again soon!

8/10 Good

Sarah, Dartmouth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Front desk on Feb 4, 2024
We are happy you enjoyed your stay and hope to see you again soon!

6/10 Okay

Bee

Liked: Cleanliness
Being put into a handicapped room No 🛀 bathtub they should have said something . I am not handicapped the hotel was empty not sure why I was put in one?
Stayed 2 nights in Jan 2024
Response from Joanne on Jan 29, 2024
Thank you Bee for your feedback - I am sorry that you did not enjoy your room. All of our standard king rooms are also accessible with the walk in shower. I do believe that this is noted in the room description but my apologies if this was not clear at the time of booking. We do offer other King room types if that is of interest - we have a King business room as well as a King suite. I hope that this helps in your next booking decision and that we will see you again.

8/10 Good

Samantha

Stayed 1 night in Jan 2024
Response from Steve on Mar 28, 2024
Thank you for your review hope to see you again soon.

10/10 Excellent

Kerri

Travelled with family
Very friendly and helpful, would stay again in the future.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 20, 2024
Thank you very much for your great comments, we appreciate that you stayed with us!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue which couldn’t be helped was the construction going on outside caused some noise. Understandable circumstances though.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 25, 2024
Thank you for taking the time to fill out the review and we appreciate your understanding that the rebuild of the restaurant and extension of the hotel cause noise, we are looking forward to our improved property.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 16, 2024
We are happy you enjoyed our hospitality and hope to see you again soon.

6/10 Okay

Natalie

Business traveller
Liked: Cleanliness
Met the expectations for a night stay
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 14, 2024
Thank you for choosing our hotel for your stay in Bridgewater!

6/10 Okay

Eric

Travelled with partner
The breakfast was just alright, kinda cold, a front staff member was short and blunt and just overall snippy. But everyone else was nice.
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Thank you for staying with us and hopefully we can do better on a future visit.

6/10 Okay

Eoghan

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 6, 2024
Thank you for staying with us, we hope to see you again soon.

10/10 Excellent

Sija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all great!!
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 6, 2024
Thank you so much for your great review!

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front \Desk on Dec 28, 2023
Thanks for taking the time to fill out the review, we hope to see you again soon.

4/10 Poor

David

Was given initial room with large dog barking next door. Wanted room change but became difficult requiring an upgrade charge. Still waiting to hear if that can be waived. Should not be an issue!
Stayed 1 night in Dec 2023
Response from Joanne C on Dec 19, 2023
HI David - I am so sorry to hear about the issue with the dog. I did verify that you were not charged for the upgrade and if I can ever be of assistance in the future please do not hesitate to contact me directly.Joanne CooperGeneral Manager

10/10 Excellent

Becky

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 11, 2023
We are happy you enjoyed our hospitality, thanks for filling out the review.

10/10 Excellent

Kirk, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 11, 2023
Thank you for taking the time to fill out the review and we are happy that you had a good guest experience. Please come visit again soon!

4/10 Poor

Chelsea

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 2, 2024
We apologize that your stay did not meet your expectations, hopefully we can do better next time.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1night stay !!!
Front counter staff very friendly and helpful. Dining room staff were great also. The lady at the breakfast was awesome, so cheerful and happy was a nice start to the day.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 6, 2023
Thank you for choosing our hotel for your stay and we are happy that our breakfast staff helped your day to get off to a good start!

10/10 Excellent

Odette

Travelled with partner
Liked: Property conditions & facilities
The restaurant and bar on site were great
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
We appreciate your great review and are happy you enjoyed our restaurant. Please come again soon!

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the pool and the gym next to the pool! Also the lovely breakfast ladies ❤️
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
We are happy you enjoyed your time here and hope to see you again soon!

10/10 Excellent

Maria

Stayed 2 nights in Nov 2023
Response from Front \Desk on Dec 28, 2023
Thank you for staying with us!

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely. All that we expected. Our room had a jacuzzi tub which was lovely.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 20, 2023
We are really happy you enjoyed your room and hospitality and hope to see you again soon!

10/10 Excellent

Heather

Stayed 1 night in Nov 2023
Response from Front |Desk on Nov 20, 2023
Thank you very much for staying with us and we really appreciate your great review!

8/10 Good

Daeho

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 3, 2023
Thank you very much for staying with us!

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities
Service was Excellent, room was clean and very comfortable. Complimentary breakfast offered lots of great variety and lots of amenities at the hotel for guests. Close to local shopping and food establishments whichisgreat. Have stayed here several times and each time service and accommodations excellent. Would highly recommend.👍
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 8, 2023
Thank you so much for your great review and we look forward to welcoming you again!

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly ppl working
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 2, 2023
Thank you for staying with us and we are happy you enjoyed our hospitality.

10/10 Excellent

Kelly

There was laundry facilities on sight, the breakfast was very good and the breakfast staff was fantastic. Rooms were very clean and beds and linen comfortable
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 30, 2023
Thank you so much for your great review, it is very much appreciated!

10/10 Excellent

Richard P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Recharging Batteries!
I was looking for a place to rest and rejuvinate and this place was perfect! Normally I only need a bed for the night but decided to pamper myself and I couldn't have picked a better hotel. The room was comfy, the restaurant was great, and the complimentary breakfast was hot and filling.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 25, 2023
It is good to hear that we were able to provide you with a comfortable and relaxing stay and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay. Clean hotel.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 10, 2023
Thank you for your great review and we hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 4, 2023
We are happy you enjoyed our hospitality, please come visit us again soon!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 4, 2023
Thank you for staying with us and we hope to see you again soon!