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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
3070 North Roberts Avenue, Lumberton, NC

Reviews

5.6
Rating 10 - Excellent. 7 out of 52 reviews" "
Rating 8 - Good. 11 out of 52 reviews" "
Rating 6 - Okay. 10 out of 52 reviews" "
Rating 4 - Poor. 10 out of 52 reviews" "
Rating 2 - Terrible. 14 out of 52 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Stayed 2 nights in Sep 2023
Response from Mario on Oct 13, 2023
Hola Pamela, muchisimas gracias por escojernos como destino turistico, fue un placer hospedarlos en nuestro Resort

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Postef pictures were deceiving. Place was dirty noidy and very outdstef
Stayed 2 nights in Oct 2023

2/10 Terrible

Gary

Disliked: Cleanliness, amenities
Dirty poor oitdoor lighting. All outside parking lot lights were not even wired up.
Stayed 1 night in Oct 2023

6/10 Okay

Debra

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Angelica

Travelled with family
Liked: Staff & service
Underwhelming
We were just resting for the night, so the room was fine. The internet was weak, bed sheets and carpet had stains. The location was great, the commute was easy/simple. The pool was gross, im not sure if it was closed for the season but it looked awful. Staff was courteous and helpful.
Stayed 1 night in Aug 2023
Response from Jay on Sep 20, 2023
We are sorry about these issues you faced when stying with us. We are working without internet provider to put together a new package for our guest. Our housekeeping staff has been made aware of the issues in the rooms and we will get these issued fixed

2/10 Terrible

Bedilu

Stayed 1 night in Aug 2023
Response from Jay on Sep 20, 2023
we are very sorry for your experience with your stay with us. We will work with our staff to improve on our rooms and service

2/10 Terrible

Carissa

The door was locked so the only communication was through a slot in the window. The room wreaked of smoke and had stained furniture. The other hotels in the area did not have locked doors nor smoky rooms
Stayed 1 night in Aug 2023
Response from Jay on Sep 20, 2023
We are very sorry for your experience at our hotel. We are in a transition period of renovations in our lobby. We are bringing the issues of the room cleanliness up with our housekeeping team and will work to get these issues resolved

4/10 Poor

Aretina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was some type of renovation going on that would have been nice to know about. The room door would not lock nor did the key actually work. It was the most unsafe cheap experience and I would stay there again ever! I thought there were a good chain of hotels but I was greatly disappointed! I don’t mind paying for a good hotel but make sure it’s safe and clean. I would take this location off Expedia until all the renovations are done and it is up to par. It nowhere looked like the pictures on Expedia.
Stayed 1 night in May 2023
Response from Jay on Jun 29, 2023
We are terrible sorry we did not meet your standards. We are going through a renovation, but that is not an excuse to have our guest feeling unsafe. We will talk with our maintenance and housekeeping teams to make sure this issues are resolved.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view
Stayed 1 night in Jun 2023
Response from Jay on Jun 29, 2023
Thank you for your stay with us!

2/10 Terrible

pauline

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a horrible experience. No toilet paper or Kleenex. Carpeting was disgusting with stains and totally unclean. Lamps were filthy and bedsheets were unclean with stains. All in all a very disgusting night.
Stayed 1 night in May 2023
Response from Jay on Jun 29, 2023
We are very sorry about this experience you had at our property. I will make sure our housekeeping department is made aware of these issues and are handled.

6/10 Okay

Christina

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We came on a very busy night and we got turned away by the front desk that said that they didn’t have any rooms (even though we had already paid). They called me a little while later to say that our rooms were ready. The staff was very friendly, but there is a lot of deferred maintenance for the property (example our room didn’t have a toilet paper holder, shower badly needed to be upgraded, rotting on the air vents, no trash can in the room). However, the beds were very comfortable and we slept very well.
Stayed 1 night in Mar 2023
Response from Mario on Apr 2, 2023
Hi Christina , Thank you so much for choosing Us as a tourist destination , also thank you for your feedback, we really appreciate , we will provide more training for our front desk , to provide the high standar services that we offer.Regards,Mario JonahResort Manager

6/10 Okay

Roxanne

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We got the "best value" of $81, after taxes but the hotel needs renovations. The clealiness was lacking. The walls had stains/smudges of unknown substances. Two of our bathroom towels had dark stains on them. If you need a quick stopin and not worried about quality, this is a money saver. Dont have high hopes for a nice hotel.
Response from Jay on Jan 6, 2023
We are sorry we did not meet your expectations. We are going to continue to work with our housekeeping staff to make sure this issues are not overlooked and to replace our linens when the time arises.

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Jay on Jan 6, 2023
Thank you for your Stay!

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Jay on Nov 12, 2022
we are sorry that you did not enjoy your stay with us. We will work with our staff to improve on all fronts from front desk to housekeeping.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
The room was dirty. Sheets were stained.
Stayed 1 night in Oct 2022
Response from Jay on Nov 12, 2022
We are terribly sorry about your experience with us. We will work with our housekeeping staff to make sure that these issues are taken care of.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool
Stayed 2 nights in Sep 2022

2/10 Terrible

JAMES

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Hotel.com quality by any means
This hotel should definitely not be on your list. In short, it was all around terrible
Stayed 1 night in Sep 2022
Response from Jay on Nov 12, 2022
We are are sorry we did not meet your expectations. We will work with out staff to make sure we provide a better stay in the future.

4/10 Poor

Darrell

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed. Filthy. Horrible condition.
Disgustingly dirty inside and out. Light switches had dark red/brown (finger) streaks. So did counters. Had to go buy some Lysol to clean the room. Everything cleaned off, so must just be lazy or terrible housekeeping staff. The bathroom door would not close at all. The front door was missing the strike plate so the door had an inch of slack in it. No security chain or equivalent. Pool is non-functional. Filthy place. Run!
All hallways sticky and gross
Pool area
Door would not close.
Stains (blood?)
Stayed 1 night in Aug 2022

8/10 Good

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were holes in the sheets.
Stayed 1 night in May 2022
Response from Jay on Jul 19, 2022
we are very sorry for your negative experience during your stay. We will work with our housekeeping staff to make sure that these issues are addressed

10/10 Excellent

Braxton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people did good
Stayed 4 nights in May 2022

4/10 Poor

Joyce

Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2022

4/10 Poor

marilyn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for...cheap
I got 2 queen size beds and when we arrived to the there were 4 spiders. One on the bed, carpet and walls it was so disgusting and it was a smell. I went back to the front desk to ask for another room and the gentleman was really sweet and nice he gave us a decent room but it was a smoking but hey i rather deal with that then with spiders. But this room look more decent. This place is cheap so you will get what you are paying for but i will not be staying there again sorry. We just needed somewhere to sleep for the night
Stayed 1 night in Aug 2021
Response from Jay on Aug 24, 2021
We are very sorry you had a negative experience with us for your stay. We will work with out housekeeping staff to make sure the pest and cleanliness issues are addressed

8/10 Good

Teon

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not perfect, but comfortable for a night
The clerk who checked us in, was wonderful. We only stayed one night. The tube was dirty upon check in. Was way to tired after travelinb to complain. The bess were cleaned. The room was outdated and locks on doors not so good. But we had a lot going traveling to our family cemetery. We had a late check in and the next morning I called over ro request 1 hr late check out and was told no becasue a group was staying.
Stayed 1 night in May 2021
Response from jay on May 21, 2021
Thank you for the feedback. We are very sorry we could not arrange for a late checkout on your stay that day. we will make sure to meet with our housekeeping staff on the cleaning of our tubs.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Key word is value. It was an older place but the room seem clean but carpet looked like it needed Replacing. Ok for 1 night of very comfortable bed and low price and hit the road the next day. If that is what you want, check them out.
Stayed 2 nights in Apr 2021
Response from Jay on May 21, 2021
Thank you for your feedback, We would love to have you stay again once we finish our renovations in the future!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rather than a list of complaints, I'll just say this hotel is a case of "you get what you pay for". It worked for 1 night but next trip I'll pay a bit more for a better stay.
Stayed 1 night in Feb 2021
Response from Jay on Feb 13, 2021
Hello, We are very sorry you did not enjoy your recent stay with us. We will have a review of our housekeeping habits and work to improve on them. Please try us again and we will be sure to have improved over that time. Thank you

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2020
Response from Jay on Dec 4, 2020
We are sorry we did not meet your expectations. I will address this with out staff and make sure we are on top of our game to improve your experience.

8/10 Good

Jean Distefano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Travelers
Great location. It is right off the 95. Plenty of restaurants nearby
Stayed 1 night in Jun 2020
Response from Parth, Manager on Jul 8, 2020
Thank you for the feedback Jean! Our team hopes that you will come let us take care of you again if you ever pass by again in your future travels.

8/10 Good

Bill, Ft Lauderdale, FL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was very reasonable. Turned out the staff was exceptionally good.
Stayed 1 night in Jun 2020
Response from Jay- manager on Jun 27, 2020
Thank you for taking the time to review your stay with us. We hope you enjoyed the stay and would love to have you again!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not well maintained but practical for 1 or 2 nights. It is a little expensive for what it is
Stayed 4 nights in Sep 2018

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lumberton good stay
It was a good stay at Lumberton inn room was clean everything was just right for the price and you can ask for anything more was satisfied.
Stayed 1 night in Aug 2018
Response from Parth on Aug 30, 2018
Thank you for your stay with us! we hope to see you again!

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quick stop
I know that with a low cost roadside inn my expectations should not be very high. So I went into the room with low expectations and the room didn’t let me down. Beds were sitting on wooden frames. The stairs leading up to the 2nd floor looked as though they would fall apart at any moment. And the room in general was old and musty. But the water was hot and the beds were comfy enough for a quick stop on our way back home to Florida. So if you just need a quick stop to get some rest and showers, this will suffice. If you want a fancy room with nice furniture, soft carpet, and stairs that look newer than 1946, then this isn’t the place for you.
Stayed 1 night in Aug 2018
Response from Parth on Aug 17, 2018
Hello Jeffery, We are very sorry for not meeting your expectations. We are currently addressing the staircase with out maintenance team. We will be converting to a new flag and our rooms and general area will also be improved during that time.

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Parth on Jun 26, 2018
Thank you for your reveiw

10/10 Excellent

dj, auburn,ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it i will come back again
I love it here nobody really bothers u which great
Stayed 5 nights in Jun 2018
Response from Parth on Jun 25, 2018
Thank you for your feedback

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Daniel on May 29, 2018
Thank you for staying with us at Lumberton Inn and we hope you'll choose us again when you visit or pass through. Have a wonderful day.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are very courteous and friendly. The upgrade is going well and is pleasing.
Stayed 1 night in May 2018
Response from Daniel on Jun 2, 2018
Thank you so much for staying with us here at Lumberton Inn. Hopefully you'll choose us again when you decide to go on another trip or vacation. Enjoy your day.

2/10 Terrible

Scott, New Jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Got to the hotel at 5pm, front desk door was locked. Rang buzzer numerous times for at least 7 minutes, finally some showed up. Had to register through what looked like bullet proof glass. Had previously requested a first floor room due to wife's disability. I was the told there were no first floor rooms available because they were all flooded by Hurricane Matthew 8 months ago. I told the women that this was not acceptable ant to cancel the reservation. She was rude and told me she couldn't do that. I immediately called Travelocity the hotels legal agent, explained what happened, and asked them not to charge me for the room. They told me they would call the hotel, advocate for us, and get back to me. After five days I received a email from Travelocity saying that the hotel said we were no shows and would not issue a refund. I reminded them about the Americans with disabilities act of 1990, which they were in violation of. The operators of this hotel are lyers and dishonest. From some of the reviews we read it is a miracle the city of Lumberton, and the state of North Carolina has issued a license to operate. I intend to do everything within my power to see that this place is shut down.
Stayed 1 night in May 2018
Response from Parth on May 20, 2018
Hello we are very sorry for the way this was handled by our front desk agent. We do not however have the option to cancel the reservation until you have spoken with Travelocity. We will be giving you a full refund and are first floor rooms are currently under renovation to be opened by the end of this month. Again we are very sorry for the way this was handled and we will be looking into the employee who handled it in this manner. We have done everything according to the city and health inspection regulations as far as the renovations of the first floor

8/10 Good

susan, VA

Liked: Cleanliness, staff & service, room comfort
Good value
The hotel is convenient to 95. It has no amenities, such as pool or breakfast. The room was spacious and clean. The in room refrigerator was slightly larger than most with a separate freezer. The in room WiFi worked well. Staff was very friendly. I will stay again if I need an overnight in the area.
Stayed 1 night in Mar 2018
Response from Daniel on Apr 6, 2018
Thank you for staying with us here at Lumberton Inn. We're glad you enjoyed your stay and can't wait for you to visit us again. Be safe traveling.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Overall I got what I paid for. They should do some mantience to the rooms. The plaster was coming off our ceiling, bathroom door was really dirty. But nice hotel if you can't afford alot.
Stayed 1 night in Feb 2018
Response from Daniel on Feb 10, 2018
Thank you for your feedback. We are currently in the process of renovating all of our rooms. We are glad you chose us for a comfortable place to sleep at night. Please visit us again.

2/10 Terrible

Ed, ct

Liked: Staff & service
Disliked: Property conditions & facilities
Real bad dump
The first floor was being painted, so I was given a room upstairs. The steps to the second floor had de-laminating metal protruding from the treads. Very unsafe The refrigerator in the room made so much racket I had to disconnect it. It was a 'smoking' room and I took it because it was ten dollars cheaper than the non-smoking. Mistake. It stunk I saw only one other car in the parking lot.
Stayed 1 night in Jan 2018
Response from lucy on Feb 1, 2018
thank you for the feedback

2/10 Terrible

sharon, lumberton, nc

Disliked: Property conditions & facilities
Run down Inn
The place was run down, needs a lots of renovation. I now understand why the room was so cheap.
Stayed 1 night in Nov 2017
Response from posey on Nov 30, 2017
thank you for your review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
A place for the night
Let's just say "you get what you pay for". We were okay with the room because we just needed a place for one night, and didn't really want to spend a lot of money. The place fit the bill as far as that was concerned. The hotel was just a little run down, parking was not too great, computers were not working at check-in so we didn't have wi-fi, and the electrical configurations in the room were a little sketchy. But, like I said, you get what you pay for, and at least the room was clean and fairly comfortable.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
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2/10 Terrible

Betty, Kings Mountain, NC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else!!
The man at the desk had stringy greasy looking hair. He had trouble checking us in. The room smelled like mildew. There was no information in the room about the hotel or amenities - nothing but a bible and a note from the maid that said have a nice stay. We called the front desk to find out about local restaurants that deliver, and were told we had to go to the desk to look at their list. There was a dead bug on the floor of the bathroom, and we had no ice bucket or cups. They had breakfast - no fruit, watered down juice, dry pastries.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse than my usual stay.
There were stains on the comforters. The towel bar was crudely marked with a piece of paper and scotch tape saying "DO NOT USE" and was partly hanging from the wall and the room smelled stale. Overall couldn't recommend this as anything more than an emergency "just need to stay for the night" type place and even then, I would assume there are better options in the area.

6/10 Okay

Gordon, Florida, USA

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
"Fine But !"
In general the room was neat and clean. The carpet would be best described as worn out with dirt and grime embedded within. To the point I wouldn't walk on it bare foot. Other then that it was OK.

8/10 Good

Ed, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory Lodging
Quite satisfactory. Price was right!!! Check in pleasing. Room was clean. Would recommend. Great for overnight stay while travelling.

2/10 Terrible

Steeve

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Malpropre
Stayed 1 night in Jan 2023

2/10 Terrible

salim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très sale , aucun service. Fait peur
Stayed 1 night in Aug 2022
Response from Jay on Sep 20, 2022
We are truly sorry you did not enjoy your stay here with us. We will work together with both our front desk staff and housekeeping team to make sure we address any issues that come up.

4/10 Poor

Suzie

Stayed 1 night in Jan 2022

8/10 Good

Alessandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Jay- manager on Jun 27, 2020
Thank you for your review! We hope you enjoyed your stay and would love to have you come see us again once we finish our Renovation!