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Reviews of Fairfield Inn & Suites by Marriott Lumberton

2.5 out of 5
Fairfield Inn & Suites by Marriott Lumberton
3361 Lackey St, Lumberton, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 303 out of 723 reviews" "
Rating 8 - Good. 248 out of 723 reviews" "
Rating 6 - Okay. 97 out of 723 reviews" "
Rating 4 - Poor. 48 out of 723 reviews" "
Rating 2 - Terrible. 27 out of 723 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet place
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

john

Stayed 1 night in Mar 2024

6/10 Okay

Stuart

Stayed 1 night in Feb 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to highway and shopping mall
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except the cards to get into the room were difficult to deal with. It took 5 or 6 times each time I tried to get into the room.
Stayed 1 night in Feb 2024

4/10 Poor

Linda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel room had an odor like foul meat cooking. Load noise from traffic on I95 all night.very limited choices on the breakfast bar.
Stayed 1 night in Jan 2024

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
~
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Thay was an excellent receptionist. The bed seems to need a replacement already. It seems so saggy that I had a backache when i woke up.
Stayed 1 night in Dec 2023

6/10 Okay

Miguel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 😃👍
Stayed 1 night in Dec 2023

6/10 Okay

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and staff friendly. Breakfast was awful. Very few options and cheap.
Stayed 1 night in Dec 2023
Response from Ceara McCall on Dec 6, 2023
Thank you Evelynfor taking the time share you r feedback with us this means a lot to our team here at Fairfield Inn

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to highway
Stayed 1 night in Nov 2023
Response from Ceara McCall on Dec 6, 2023
Hi Susan Thank you for sharing your feedback with us. Hope to see you in the near future.

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The main problems were 1) a strong odor of cigarette smoke that hit hard as soon as we walked into the room, 2) the A/C did not blow cold air resulting in a very uncomfortable room and poor rest as we entered another day of driving, 3) there was no secondary lock as the swing bar door guard was missing the swing bar, and 4) most all of the easily accessible electrical outlets were unusable. The final straw was the complete lack of hot water at 5 am forcing us to take cold showers after a horrific night of no significant rest. Was told the General Manager would contact me and “make it right”. Got tired of waiting so I emailed her, still waiting on a reply. SAD. You would think something like this would be a high priority. I guess we just chalk it up to the continued death of customer service.
Stayed 1 night in Nov 2023
Response from Ceara McCall on Dec 6, 2023
Hi EdwardThank you for taking the time sharing your feedback with our staff. Management will reach out to you concerning these issues

2/10 Terrible

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed wasn’t made with sheets! They had forgotten to put them on. There was a roach in the refrigerator. The next room they gave us wreaked of vomit. It was in the carpet and hadn’t been properly cleaned. The day manager was really poor.
Stayed 1 night in Nov 2023
Response from Ceara McCall on Dec 6, 2023
HI Susan We do apologize in the issues that you have experience here at our property. Managers will follow up with this situations that you have encounter.

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
tv s are ancient and broadcast system was a mess both need upgrades
Stayed 1 night in Oct 2023
Response from Ceara McCall on Dec 6, 2023
Hi Dave We thank you for your response. Tv has been now update hope to see you soon in the near future.

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was generally clean and great for the price, just smelled a little weird
Stayed 1 night in Oct 2023
Response from Ceara McCall on Dec 6, 2023
Hi Kayla We appreciate your feedback we do apologize about the smell issues that you have experience here this will be address handle. We hope to see you in the near future.

8/10 Good

ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ceara McCall on Dec 6, 2023
Hi RayWe appreciate your scoring that you have providing with us

8/10 Good

Nic E

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Ceara McCall on Dec 6, 2023
Thank you for taking time to sharing your feedback with our team.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rates visiting and golfing.
Stayed 3 nights in Oct 2023
Response from Ceara McCall on Oct 12, 2023
Hi Donald Thank you so much for your feedback. We hope to see you again soon.

6/10 Okay

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash. The price of the stay I was hoping this property wouldn’t be a disappointment. Very wrong.
Stayed 1 night in Oct 2023
Response from Ceara McCall on Oct 12, 2023
Hi Paulwe here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff feedback.

4/10 Poor

David

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Checking was quick, great service. The room was confortable. Nice couch, clean. The reason I rates so low was because there's was a roach inside the bread cabinet duro breakfast, and the roach wasn't the big deal, it happens. My issues was with the attendance at front desk who didn't flinch or looked surprised or moved, he just pointed and said "She is in the Kitchen"
Stayed 1 night in Oct 2023
Response from Ceara McCall on Oct 12, 2023
Hi David We here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff your feedback

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ceara McCall on Dec 6, 2023
Hi BarabaraThank you for sharing your feedback with our staff team

6/10 Okay

Cynthia

Stayed 1 night in Sep 2023
Response from Ceara McCall on Oct 12, 2023
Hi CynthiaThank you for providing your feedback with our staff, We do apologize that we did not meet your expectations.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
Bathroom door squeaked. Beds not that comfortable
Stayed 1 night in Aug 2023
Response from Ceara McCall on Aug 21, 2023
Hi KathleenThank you for your feedback we will share this with our Maintenance department . We do apologize hope to see you again in the near future

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great 👍
Stayed 1 night in Jul 2023
Response from Ceara McCall on Aug 2, 2023
Hi ConnieThank you so much for your positive feedback! We're thrilled to hear you enjoyed your stay with us here at Fairfield Inn Suites. We hope to see you soon in the near future.

6/10 Okay

Juliann

Business traveller
Liked: Staff & service
No USB ports and half the electrical outlets weren't working.
Stayed 3 nights in Jul 2023
Response from Ceara McCall on Aug 2, 2023
Hi Juliann Thank you for choosing our location here Fairfield Inn Lumberton NC. We sincerely apologize about this situation that had to encounter at our location. This is below our standard this will be address . Thank you for providing your feedback.

4/10 Poor

Scott

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
broken tv, the lobby smelled like pot, general lack of upkeep.
Stayed 1 night in Jul 2023
Response from Ceara McCall on Jul 18, 2023
Scott, We here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff your feedback.

10/10 Excellent

Anne

Stayed 1 night in Jul 2023
Response from Ceara McCall on Aug 12, 2023
Hi Anne Thank you for providing your feedback with our staffing. We enjoy having you here with us.

6/10 Okay

Xenia, Gaithersburg

Travelled with family
Disliked: Staff & service, property conditions & facilities
Close to eateries
Stayed 1 night in Jul 2023
Response from Ceara McCall on Jul 11, 2023
Hi XeniaWe here at Fairfield Inn Suites thank you for choosing to stay here. Hope to see you soon in the near future.

6/10 Okay

Jennifer

Liked: Staff & service
The staff was incredible even though another guest was yelling at them for no reason they were very professional the women was a little unhinged Renee and Brandon I believe their names were I could be wrong I meant to write it down
Stayed 1 night in Jul 2023
Response from Ceara McCall on Jul 11, 2023
Hi Jennifier Thank you so much for your positive feedback! We're thrilled to hear you enjoyed your stay with us. Hope to see you in the near future.

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service. The front desk person was so helpful.
Stayed 1 night in Jun 2023
Response from Ceara McCall on Jul 6, 2023
Hi Catherine Thank you so much for your positive feedback ! We're thrilled to hear you enjoyed your stay. Hope to see you in the near future !

10/10 Excellent

Theresa

Stayed 1 night in Jul 2023
Response from Ceara McCall on Aug 2, 2023
Dear TheresaWe are so delighted that you enjoyed your stay here at Fairfield Inn our team will be happy to hear that they were able to provide you with excellent service. Hope to see you soon in the near future.

10/10 Excellent

Alvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Sleep
Short but sweet! The customer support was excellent at check-in and enjoyed my chocolate chip cookies. The bed was very comfortable and I had a very relaxing night of rest. The hotel is conveniently located near I95 and Cracker Barrel one of my favorite restaurants.
Stayed 1 night in Jun 2023
Response from Ceara McCall on Jun 12, 2023
Hi Alvin We're so happy to hear you had a great experience here at Fairfield Inn You review made our day ! Our whole team works very hard to keep our customers happy, glad to see that you enjoy your chocolate chip cookies, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon in the near future.

10/10 Excellent

vishal

Stayed 1 night in Jun 2023
Response from Ceara McCall on Jul 4, 2023
Hello We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

4/10 Poor

stephen

Business traveller
Disliked: Cleanliness, property conditions & facilities
Bathroom dirty--would not flush When first got into room-- no hot water at 430-6pm
Stayed 1 night in Jun 2023
Response from Ceara McCall on Jun 3, 2023
Hi StephenWe do apologize about this issues that you had to experience here at our property. I will take a look at this situation.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Good place. Will stay again.
Stayed 1 night in May 2023
Response from Ceara McCall on Jun 3, 2023
Hi LauraWe're so happy to hear you had a great experience at Fairfield. Your review made our day ! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Hope to see you in the near future.

2/10 Terrible

Reena

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Ceara McCall on May 30, 2023
Hi ReenaWe do apologize that we did not meet Marriott Standards for your stay.

6/10 Okay

Daniel

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Staff was lovely and gave our dogs a treat bag . Lobby was pretty nice. Room seemed a bit stale and dingy
Stayed 1 night in May 2023
Response from Ceara McCall on May 25, 2023
Hi Daniel Thank you for taking time to share your feedback. Hope to see in the near future.

10/10 Excellent

myles

Stayed 1 night in May 2023
Response from Ceara McCall on May 25, 2023
Hi MylesWe're so happy to hear you had a great experience here Fairfield Inn Lumberton. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again and we hope to see you again in the near future.

6/10 Okay

Robin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Ceara McCall on May 24, 2023
Hi RobinThank you for sharing your feedback.

8/10 Good

Lynne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff was very friendly. Went down in the morn to swim a bit before breakfast, to learn that we could not use the pool (instead of a notice at front desk when we arrived)
Stayed 1 night in May 2023
Response from Ceara McCall on May 15, 2023
Hi LynneThank you to the time share your feedback with our staff. We do apologize that our pool is not open at the moment ., sorry that our front desk staff did not point that for you to be aware. We hope to see you again in the near future.

6/10 Okay

Mary, Tafton

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I have been here a couple times over the years and was pleased. This time it was not clean..not terribly friendly or welcoming.
Stayed 1 night in May 2023
Response from Ceara McCall on May 4, 2023
Hi Mary We do apologize for the experience that you have encounter here. Hope to see you in the near future.

10/10 Excellent

Scott

Stayed 1 night in May 2023
Response from Ceara McCall on May 24, 2023
Hi ScottThank you for taking the time to share your feedback with our staffing. We appreciate our guest hope to see again in the near future.

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very well kept and clean. Upon entering the room, the TV was on, at a very low volume, which I thought was very inviting. Will definitely stay here again. Staff was friendly and courteous.
Stayed 1 night in Apr 2023
Response from Ceara McCall on May 2, 2023
Hi Bruce Thank you for your feedback that makes our staff excited to hear about your stay here at Fairfield Inn Lumberton

6/10 Okay

Nancy

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Apr 2023
Response from Ceara McCall on May 3, 2023
Hi Nancy Thank you for taking the time out to share your rating with our team.

10/10 Excellent

Torie

Stayed 1 night in Apr 2023
Response from Ceara McCall on May 2, 2023
Hi TorieThank you for taking the time to share your rating with our staff.

2/10 Terrible

Dennis

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The person at the front desk gave someone a key to my room and they walked in while I was sleeping and my dog almost attacked them. Better care needs to be given.
Stayed 1 night in Apr 2023
Response from Ceara McCall on May 1, 2023
Hi DennisThank you for your feedback. I do apologize in this situation will we address this issues. Thank you for taking the time to share this with our staff.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night sleep.
Stayed 1 night in Apr 2023
Response from Ceara McCall on Apr 23, 2023
Hi LindaWe are so excitement to hear that you had a great night sleep. Happy to share your feedback with our staff. Hope to see you soon in the near future.

10/10 Excellent

Maudlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location right off the I95, also all of the employees were so nice and helpful especially the man that checked me out on Sunday morning...I forgot his name but he was extremely helpful and very nice.
Stayed 1 night in Apr 2023
Response from Ceara McCall on Apr 20, 2023
Hi MaudlinThank you taking the time to share your feedback with our staff. Hope to see you again soon